September 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for itIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,James TMcNeesDirector, Service OperationsJTM/rlbEnclosure
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/Mr [redacted] will receive a call the day before delivery to set a time frameYou called us and told us that you would come pick up the appliances We took off of work and sat home ALL DAY Nobody ever showed up, and nobody came to pick up our appliances on October 13, YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND We don't want to deal with this anymore, we don't want to deal with the LIES We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUNDFor the past three months since you don't have the appliances in stock, we just want a FULL REFUND We have told you this for 1/months nowwe just want a FULL REFUND Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES Stop "dragging your feet" We are tired of dealing with this Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND That is the ONLY thing that we want We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND Stop making EMPTY promises, and LIES Just come pick up the appliances and issue us a FULL 100% REFUND That is all that we want We just want a 100% FULL REFUND.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am again enclosing a clopicture of where the box was damaged during delivery, causing the damage to the television and making it unusable If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves withif you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found Just FYI, the television only had styrofoam protection around the edges, not on the surface Please respond soon so I can let my attorney know what he needs to do with this Thank you Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV damage.I apologize for any frustration [redacted] may have experiencedAfter review, I regret we are unable to override our local stores decision to not return the damaged productThe store’s conclusion was that the damage occurred during sof the TVOur return policy does not include this type of damage circumstanceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about his refrigerator.I apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed they authorized a store credit for the replacementA representative should contact Mr [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance storesIt's obvious the appliance area was not a good fit for HHGreggsThe lack of organization apparently created operating issuesI'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICKWHATEVER HAPPENED TO THE CONSUMER RIGHTSSo since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience MsHunter-Butler experiencedOur records indicated that a store credit was issued for the replacementIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experiencedWe regret that we are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate So I will reject until my refund will be credited into my paypal account Regards, [redacted] ***
Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr [redacted] unacceptable for the following reasons :His response implies no commitment to resolving the issueIn fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the accountHe does not even acknowledge that it should have been applied Does finance have the ability to deny his request and what if they do?He indicates that it will still take the company another two months to fix this issue - they have already had months to fix this I requested it be resolved within days from the date of my complaint Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on Why can't this be resolved before my next statement is issued?MrMontgomery makes no mention of crediting the interest accrued to date Is he assuming that will happen? Regards, [redacted] William Merz
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We did receive the range hood, however a refund as they stated was not applied to the credit card or to us No one from HH Greg has contacted either myself or my husband about the microwave or the refund We would still like the microwave we paid for and also a discount on order, because of having to wait almost months now I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time, Regards, [redacted] ***
November 8, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his warranty.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to provide a service agreement at a prorated chargeIf the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreementWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I notice HHgregg response are not answering any of my previous comments on my last rejection Please have HHgregg to answer the questions/statements from my last reponse Which included that 1) they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over of their stores.3) Forcing me to take a TV that was less quality then the TV I originally purchase.4)Bait and Switch was done on meI will contact the Attorney General to get involved in this matter Regards, [redacted] ***
October 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 11615492)Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about the sofa.We regret his continued disappointmentHowever, we are unable to offer a refundWe have shared his comments with the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedIt is my understanding that the store management contacted her to address her concernsIf she has any questions, our Wilkes-Barre store can be reached at (570) 793-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 8, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We received your letter regarding [redacted] ***’s concern about her washer.We apologize for any inconvenience Ms [redacted] encounteredWe have contacted Warrantech on the customer’s behalf and it was determined that the claim has been denied due to misuse.For further questions, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working Regards, [redacted] ***
November 5, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenienceWe regret that we are unable to authorize a refundAs indicated on our purchase invoices, damaged products are not eligible for return or exchangeGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s appliance purchaseI apologize for any frustration [redacted] may have experiencedWe ask that Mr [redacted] please accept our apology for the delivery service he has receivedWe continually take steps to fix and improve the service of our company so that such an event will never happen againWe look forward to being able to better serve Mr [redacted] in future transactionsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team
October 21, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a refund as he requestedOur representative contacted the service plan administrator and was informed that service was scheduledIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service Operations
September 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for itIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,James TMcNeesDirector, Service OperationsJTM/rlbEnclosure
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/Mr [redacted] will receive a call the day before delivery to set a time frameYou called us and told us that you would come pick up the appliances We took off of work and sat home ALL DAY Nobody ever showed up, and nobody came to pick up our appliances on October 13, YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND We don't want to deal with this anymore, we don't want to deal with the LIES We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUNDFor the past three months since you don't have the appliances in stock, we just want a FULL REFUND We have told you this for 1/months nowwe just want a FULL REFUND Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES Stop "dragging your feet" We are tired of dealing with this Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND That is the ONLY thing that we want We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND Stop making EMPTY promises, and LIES Just come pick up the appliances and issue us a FULL 100% REFUND That is all that we want We just want a 100% FULL REFUND.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am again enclosing a clopicture of where the box was damaged during delivery, causing the damage to the television and making it unusable If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves withif you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found Just FYI, the television only had styrofoam protection around the edges, not on the surface Please respond soon so I can let my attorney know what he needs to do with this Thank you Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV damage.I apologize for any frustration [redacted] may have experiencedAfter review, I regret we are unable to override our local stores decision to not return the damaged productThe store’s conclusion was that the damage occurred during sof the TVOur return policy does not include this type of damage circumstanceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about his refrigerator.I apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed they authorized a store credit for the replacementA representative should contact Mr [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance storesIt's obvious the appliance area was not a good fit for HHGreggsThe lack of organization apparently created operating issuesI'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICKWHATEVER HAPPENED TO THE CONSUMER RIGHTSSo since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience MsHunter-Butler experiencedOur records indicated that a store credit was issued for the replacementIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experiencedWe regret that we are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate So I will reject until my refund will be credited into my paypal account Regards, [redacted] ***
Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr [redacted] unacceptable for the following reasons :His response implies no commitment to resolving the issueIn fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the accountHe does not even acknowledge that it should have been applied Does finance have the ability to deny his request and what if they do?He indicates that it will still take the company another two months to fix this issue - they have already had months to fix this I requested it be resolved within days from the date of my complaint Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on Why can't this be resolved before my next statement is issued?MrMontgomery makes no mention of crediting the interest accrued to date Is he assuming that will happen? Regards, [redacted] William Merz
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We did receive the range hood, however a refund as they stated was not applied to the credit card or to us No one from HH Greg has contacted either myself or my husband about the microwave or the refund We would still like the microwave we paid for and also a discount on order, because of having to wait almost months now I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time, Regards, [redacted] ***
November 8, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his warranty.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to provide a service agreement at a prorated chargeIf the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreementWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I notice HHgregg response are not answering any of my previous comments on my last rejection Please have HHgregg to answer the questions/statements from my last reponse Which included that 1) they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over of their stores.3) Forcing me to take a TV that was less quality then the TV I originally purchase.4)Bait and Switch was done on meI will contact the Attorney General to get involved in this matter Regards, [redacted] ***
October 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 11615492)Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about the sofa.We regret his continued disappointmentHowever, we are unable to offer a refundWe have shared his comments with the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedIt is my understanding that the store management contacted her to address her concernsIf she has any questions, our Wilkes-Barre store can be reached at (570) 793-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 8, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We received your letter regarding [redacted] ***’s concern about her washer.We apologize for any inconvenience Ms [redacted] encounteredWe have contacted Warrantech on the customer’s behalf and it was determined that the claim has been denied due to misuse.For further questions, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working Regards, [redacted] ***
November 5, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenienceWe regret that we are unable to authorize a refundAs indicated on our purchase invoices, damaged products are not eligible for return or exchangeGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s appliance purchaseI apologize for any frustration [redacted] may have experiencedWe ask that Mr [redacted] please accept our apology for the delivery service he has receivedWe continually take steps to fix and improve the service of our company so that such an event will never happen againWe look forward to being able to better serve Mr [redacted] in future transactionsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team
October 21, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a refund as he requestedOur representative contacted the service plan administrator and was informed that service was scheduledIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service Operations