Source Adult Video

January 18,
Sergeant *** ***, ARNG
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding the November16, 2017, auto claimWe regret any inconvenience or frustration this may have caused
*** ***, of our staff, reviewed your
claim with a claims service managerAccordingly, on January 17, 2018, a check was issued for $representing rental reimbursement, excluding the additional damage waiverA review of the claim concluded that we could have handled the appraisal in a timelier mannerAlso, there were additional delays as your shop of choice was short staffed and unable to begin the repairsTherefore, the adjuster had the vehicle moved to a USAA preferred facility which had availabilityAs such, the repairs were successfully completedIf you have additional questions or concerns, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

September 21, *** *** ** *** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding your automobile loan inquiryOur employees are expected to be knowledgeable and informative, and I apologize that you were initially provided with
an inaccurate maximum loan value amount based on the vehicle you indicated you were purchasingCoaching has been provided to prevent a similar occurrenceThank you for speaking with *** ***, of our staff, about your loan experienceA thorough review of your call on September 8, 2015, confirmed that you were advised your credit report would be requested for your application, and you agreed to proceedI understand that you advised Ms*** you no longer request the removal of the credit report inquiryWe appreciate you allowing us to review this matter and respond to youShould you have any additional questions, Ms*** remains available to assist youSincerely, *** ***

July 29, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your auto insuranceI regret any frustration you may have experienced as a result of this matter *** ***, of our staff, was unable to reach,
and due to privacy laws in your state, we ask that you contact Ms*** directly to discuss your concernsShe can be reached at *** *** *** ** *** *** Extension ***, at your convenience We appreciate you allowing us to reply to you. Sincerely, *** ***

July 8, *** *** ** ***
*** ** ** *** Dear Mr***: I am responding to your submission regarding an unauthorized address change on your accountOur records confirm that you filed an inquiry with the Office of the Comptroller of the Currency (OCC)As such, we will respond
to you and the OCC accordinglyThank youSincerely, *** ***

June 24,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your checking account with the USAA Federal Savings Bank
We responded to your complaint on May 26, 2015, and advised you that the checks
deposited in the account were made payable to a person other than yourself and that we were unable to honor your request to give you the money in the account. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. *** ***, of our staff, was unsuccessful in his attempts to discuss your concerns by telephone. If you have additional questions, Mr*** remains available to assist you
We appreciate the opportunity to review your concerns again
Sincerely,
*** ***

Complaint: ***
I am rejecting
this response because: USAA has used
aggressive tactics to try to get me to agree to a reduced Fair Rental Value
(FRV) amount under duressI had been in contact with the Advocacy and
Resolution Team (ART) at USAA and thought we had come to a compromise of
months, weeks worth of FRV. The
months was for the delay caused by USAA sending an adjustor out to the
property, while the weeks were what USAA had offer previously for the repair
time. The ART did inform me that the
Claims Department Director had final decision authority. The USAA Claims Director believes that the
delay in the claim is equally shared between them and I--50/50. Therefore, I should not be entitled to the
full FRV; even though my policy indicates that I am to receive the full
payment. The reasoning of USAA's diminished
responsibility is flawedUSAA stated that letters were sent, meeting their
responsibilityThe letters stated they couldn't proceed with the claim until
they had itemized invoices, photos of damage and a detailed report from a
plumberUSAA had photos of the damage from almost the beginningThe inclusion
of the photo requirements showed a lack of awareness or communication on the
claimUSAA should have commissioned an adjuster when they saw the extent of
the damage via photos; but they chose not to till months laterAlso, contrary
to USAA's policy and my rights as an insurance holder prompt resolution and
payment of my claim never happenedContractors typically demand 50% upfront
and remainder at conclusionIf I waited until USAA provided payment, my
property would still be vacant and in need of repair nearly two years later
The Claims Director and staff has continuously used
aggressive tactics to get me to agree to substandard compensation. When their "final" offer of
months of FRV was presented to me, I was told that I had until the end of the
day (roughly two hours) to take it or leave itI cannot accept this offer under duress and I
believe their aggressive tactics to have me agree to a substandard offer is
unfairI believe that the use of my financial situation (not receiving any
payments for a claim open nearly years) is an aggressive tactic to have me
agree to the deal under duress, due to short window of the offer being available
The Claims Department was hoping that
the severe financial hardship that USAA has placed me under by not paying out
any part of my claim (upwards of $30,to make repairs that came out of my
savings) was going to make me agree to their deal. The potentially illegal, definitely immoral
actions of USAA applying financial duress to me, willfully and aggressively was
in order to not meet their responsibilities as my insurance holder. I was also informed that the Claims Director would speak with me directly. The Director did call and leave a voice message for me, which I returned promptly the next morning. I tried calling again the next day (leaving a message), as I hadn't heard from him. After that, I left a electronic message for him and still have not received any contact from him. This is standard procedure for USAA. I would request information from my Claims Agent via voice message or electronic message and not receive any reply for weeks; even after leaving numerous messages. I have requested numerous times to have a new Claims Agent assigned to my case due to the repeated lack of communication on USAA's side and that has fallen on deaf ears. They are being informed there is an issue on their part and they are choosing to not take corrective action is indicative of how this business has operated
My insurance policy states that FRV payment will be for
the shortest time required to make the repair.
My rental property became vacant in May and I did not report the
loss until June 2015, when I discovered the issue. My property was not repaired until roughly
the beginning of January 2016, roughly 6-1/months from reported loss (7-1/
months of vacancy). I requested months
of FRV and was denied, being offered only roughly or weeks as they deemed
that was the shortest time to make the repair.
USAA did not send an adjustor to provide a report until the end of
October 2015, a month timegap that is something that should be shouldered
entirely from USAA. They had photos of
the damage as well as a detailed description of the loss (provided by me) and
chose not to do anything until after invoices were sent in for payment. I believe USAA should provide me FRV for the
entire reported loss vacancy period and they are trying to exploit the
financial hardship they placed me under to achieve their goal of minimal
payments
Regards,
*** ***

*** ** ***
*
*** *** ***
*** ** ** ***
*
*** *** ***
I am responding to your submission regarding your savings account. We appreciate you bringing your concerns to our attention, and we regret any frustration you may have experienced
I understand you
spoke with *** ***, of our USAA Federal Savings Bank staff, and she closed the account as requested and sent a check for the remaining balance to your address of record. Should you have any further questions, Ms*** remains available to assist you
Thank you for the opportunity to reply to you.
Sincerely,
*** ***

November 15, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your payment plan on your USAA automobile insurance policy Thank you for speaking with *** ***, of our staff, who reviewed your payment
history and discussed the billing with you. I understand you canceled your auto policy effective December 19, 2016, and Mr*** explained the uncollected charges. If you have any other questions, Mr*** remains available to assist you We appreciate the opportunity to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: Because we wanted our property to be fix back to the condition it was prior to the damageYour dismissal of the fact I was personally hung up on doesn't help the customer service complain I just submitted
Regards,
*** ***

March 19,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your automobile insurance claim
Thank you for speaking with *** *** of our staff, regarding upper management’s decision to offer an additional days for rental reimbursementI hope you found your conversation with Ms*** responsive to your concerns
Thanks for another opportunity to reply
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because: the fact still remains your online banking have the wrong balance which is why I got the nsf In my eyes it's not closed because you don't care to admit your online banking is inaccurate in some cases
Regards,
*** ***

September 16, 2016 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your homeowner’s insurance policy discount. *** ***, of our staff, was unsuccessful in his attempts to reach you by telephone and email to
discuss your concerns. Nonetheless, Mr*** thoroughly reviewed the matter and confirmed that the Impact-Resistant Roof Discount was not available until February 2, 2015. The information regarding the discount was included in your September 24, 2015, homeowners policy renewal packet. I understand that you have since provided the documentation required and the discount was applied to your policy effective September 9, Mr***, we appreciate you allowing us to reply to you. Should you have any questions, you may contact Mr*** at (***) ***-*** (***) or (***) ***-***, Extension ***, at your convenience. Sincerely, *** ***

October 6, *** *** ***
*** ** ** *** Dear Mrs***: I am responding to your submission regarding your August 10, 2014, automobile claimOur employees are expected to be responsive, and I regret that this was not your experienceCoaching has been provided to those involved
based on your feedbackThank you for speaking with *** ***, of our staff, who addressed your concernsI understand that payment was issued to you for the repairs to your vehicleShould you have any further questions or concerns, Ms*** remains available to assist you and can be reached at *** *** *** ** *** *** *** *** We appreciate you allowing us to reply to youSincerely, *** ***

January 11,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your third submission regarding your brokerage account
We previously responded to your complaint on December and 29, We realize that you continue to disagree; however, as we explained in our December 29, 2017, response, no new information has been presented that would warrant a change in our position
Although we appreciate you giving us another opportunity to reply, we do not have any additional information to provide, and we consider this matter closed
Sincerely,
*** ***
USAA means United Services Automobile Association and its affiliatesAccounts are introduced and brokerage services provided by USAA Financial Advisors, Inc(FAI) and USAA Investment Management Company (IMCO), both registered broker-dealers, Members SIPCClearing, custody and other services provided by National Financial Services LLC (NFS), Member NYSE, SIPC

December 14,
Mrs* *** ** *** Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your automobile claim
I understand you spoke with *** ***, of our staff, about your concernsA thorough review of your situation was completed; however,
no new information was discovered to warrant a change in our coverage decisionIf you have any additional questions, Mr*** remains available to assist you and can be contacted at (***) ***-USAA (***) or (800) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

February 23, *** *** Complaint ID #: *** Dear Mr*** I am responding to your submission regarding your automobile insurance claim Our records confirm that you filed an inquiry with the Nevada Division of Insurance. We will respond
to them accordingly Thank you for the opportunity to reply Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***USAA is not trying to work with my attorneyThey are still not taking full responsibility for this accidentThey are jus calling to say they are sticking to their original offer of 80/They called me today 1/19/to tell me they are not moving from thag offerThis is ridiculous how can someone make an make an illegal u-turn and hit someone who is already on the main road and only be % at faultUSAA is trying to evade their responsibility to pay fully

Complaint* ***
I am rejecting this response because: I am rejecting this response because: These people are con artistsI do not have any auto policy with themMy autos are insured elsewhereAn enquiry for cost is not a saleI have maintained my auto policy non-stop for several years with my same carrierWhat kind of thorough review is that? These people are crazyI need this foolishness to not affect my credit scoreI am easy to be reachedMy cell phone is: ***-***-***I have returned a call with not responseREALLY !!! This foolishness needs to stop and this balance adjusted back to zero
Regards,
*** ***

January 8, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission about your automobile insurance policyUnfortunately, *** ***, of our staff, was unable to reach you to discuss your concerns. We have mailed a letter to you
separately that explains our position. If you have any questions, Ms*** remains available to assist youThank you for allowing us to reply to youSincerely, *** ** ***

February 29, Mrs*** ** *** Complaint ID #: *** Dear Mrs***: I am responding to your second submission regarding your joint checking account with the USAA Federal Savings BankWhile we recognize that you disagree with our February 23, 2016, response, we feel confident that the correct information has been relayed to youNo new information has been presented, and *** ***, of our staff, was unsuccessful in speaking with you to determine what issue remains unresolvedShould you wish to discuss this matter further, MrGarcia remains available to assist youThank you for the opportunity to review your concerns againSincerely, *** ***