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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 1,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile policy
Thank you for speaking with *** ***, of our staff, who advised you that your policy will be reinstated with no lapse in
coverage. I hope that your conversation with Ms*** reassured you that your satisfaction is important to us. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

February 16, Master Sergeant *** ** *** Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your recent homeowners claim and your homeowners insurance dwelling coverage Thank you for speaking with *** ***, of our
Claims staff, who confirmed that by drywall sheets would be used in the repair of the ceiling, and that the carpet would be replaced with like, kind and quality. Additionally, our records indicate that you accepted payment for your belongings, minus the deductible I understand you spoke with *** *** of our insurance staff, regarding the cost to rebuild your home. As she explained, our goal is to ensure that our members have adequately protected their homes in the event of a loss. We also want to make sure you are confident in our rebuilding estimate and are comfortable with the amount of coverage for your home. The market value differs from the rebuilding cost, which includes debris removal, availability of work, permits and inspections, decreased productivity working around existing structures, neighborhood restrictions, building code compliance, and architectural feesWe also encourage our members to review their coverage limits annually to make sure their insurance needs are properly met and we highly recommend that they insure their homes for percent of their replacement value. I hope that your conversations with us reassured you that your satisfaction is important. Should you have additional questions, both Ms*** and Ms*** remain available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

May 24, Miss *** ** *** Complaint ID #: *** Dear Miss *** I am responding to your submission regarding your claimWe regret any frustration this situation caused you, and we assure you that your feedback is important to usOur business specialist will
review your concerns and will follow up with you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, *** ***

Complaint: ***
I am rejecting this response because: That is the same response I have been given since approximately November 25, It has been days since USAA's network accepted itWhere is it?
Regards,
*** ***

A*** *** ***
*** *** ** ***
*** ** ** *** Dear Ms***: I am responding to your submission regarding your savings account with the USAA Federal Savings BankWe regret any frustration or inconvenience you experiencedOur records reflect that we received your proof of
eligibility in March 2016, that we subsequently notified you that your eligibility was verified, and that you successfully withdrew funds from your account with your ATM debit card on March 29, *** ***, of our staff, was unsuccessful in her attempts to reach you by telephoneIf you have any questions, Ms*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: USAA will not resolve this matter so I want my complaint to stay until they pay my claim in full
Regards,
*** ***

February 1, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your December 2, 2015, homeowners claimWe regret any frustration or inconvenience you experienced as a result of this matterI understand you spoke with *** ***, of our staff, about your claimA thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decisionWe analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyAs Mr*** advised, you do have the option of having an engineer complete an inspectionIf you wish to pursue this option, Mr*** remains available to assist you and can be contacted at *** *** *** ** *** *** *** ***
Please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we strongly disagree with your allegations of wrongdoingThank you for allowing us to reply to youSincerely,
*** ***

October 20, Master Sergeant *** ***, USAF Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your automobile loanI am sorry for the frustration and inconvenience you experiencedWhen we discover that matters have not been handled to a member’s
satisfaction, we appreciate the opportunity to review our actions and to resolve the situation, as you allowed us to doI understand *** ***, of our staff, was unsuccessful in her attempts to contact youThank you for your feedback, and we have shared it with the appropriate partiesMs*** verified that your loan is set up for automatic payments, that the September and October payments were posted to your loan, and the late fee you incurred was waivedIf you have any questions, Ms*** remains available to assist you and can be contacted at (210) 531-USAA (8722) or (800) 531-8722, Extension ***Thank you for allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: USAA reordered the transactions in order to charge the feesCriminal behavior.
Regards,
*** ***

January 5, 2018 Ms*** ** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your November 29, 2017, auto claim. We regret any frustration you may have experienced. Our records show that on December 22, 2017, we issued a total loss
payment via electronic funds transfer to the checking account ending in and sent an email to advise you the payment would be available in three to five business days. Thank you for speaking with *** ***, of our staff, who explained that we completed a review of the file and confirmed that you were advised correctly about the rental reimbursement and that the appropriate amount was paid. If you have additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

June 2,
Sergeant *** ***, ARNG
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding your homeowners insurance claim dated March 3,
I hope you found your conversation with *** ***, of our staff, responsive to your
concernsIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyConsequently, as Ms*** explained, a final decision is pending receipt and review of a revised estimate from the independent adjusterAs agreed, once we receive a copy of the estimate, we will review it for further considerationShould you have additional questions regarding this matter, Ms*** remains available to assist you
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

October 12, 2017 Ms*** ** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the August 3, 2017, automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI). We will
respond to the California DOI accordingly. Thank you for the opportunity to reply. Sincerely, *** ***

Hi, My name is *** * ***, and I would like to let you guys know that I just receive the check from the company about my caseThey processed the whole payment and it was just possible because of you Revdex.comI want say THANK YOU SO MUCH I had so much trouble to receive this refund and I cannot believe how fast was with your intervenction! God Bless you! Case closed! Thanks to you

April 25,
Command Sergeant Major *** ***, USA (Ret.) Complaint ID #: ***
Dear Sergeant Major ***:
I am responding to your submission regarding your automobile claim, and I regret the frustration this situation caused you
I hope you found your conversation with ***
***, of our staff, responsive to your concernsI understand that a warranty appointment was scheduled for April 23, 2018, and the radio wires and antenna were subsequently repairedShould there be additional questions regarding this matter, Mr*** remains available to assist you
We appreciate you allowing us to reply to youSincerely,
*** ** ***

March 7, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your renter’s claim Our records indicate a payment was issued on March 1, 2018, under your policy’s loss of use coverageThank you for speaking with
*** ***, of our staff, and confirming that the matter was resolvedIf you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

June 24, Staff Sergeant *** ***, USAF (Ret.) Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding the April 28, 2016, homeowners claimIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and
limitations of the policyOccasionally, this involves delivering news which we know our members may find disappointingI understand that *** ***, of our Claims staff, completed a thorough review of the claim; however, no new information was discovered to warrant a change in our coverage decisionWhen he shared this with you and discussed the issues you raised, Mr*** informed you that if you submitted a written report from a professional expert indicating a cause of damage, the documentation would be reviewedSergeant ***, we realize this is not the outcome you were seekingPlease know that USAA complies with all applicable regulations and with our core values of service, loyalty, honesty, and integrityWhile we respectfully disagree with your allegations of wrongdoing, we appreciate the opportunity to review the matter and replySincerely, *** ** ***

January 8,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your property claim
*** ***, of our staff, has been unsuccessful in his attempts to reach you by telephone to discuss your concerns. I
understand that you will provide supporting documentation, which will be reviewed upon receipt. We are also prepared to schedule a re-inspection of your property; however, we have been unable to speak with you to set the appointment. Please contact Mr*** or your claims adjuster at your earliest convenience so we can schedule the re-inspection
Thank you for allowing us to reply to you.
Sincerely,
*** ***

December 30,
Sergeant *** ** ***, USMC
Complaint ID #* ***
Dear *** ***:
I am responding to your submission regarding your December 6, 2015, automobile claim
Thank you for bringing this matter to our attention. I understand Shane ***, of our
staff, spoke with Mrs*** and explained the final coverage decision on the claim. Should you have any additional questions, Mr*** remains available and can be reached at (210) 531-USAA (8722) or (800) 531-8722, Extension ***
We appreciate the opportunity to reply to you.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me however I am done with the issue
Regards,
*** ***