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April 27, 2018 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the address reflected on your personal loan with USAA Federal Savings Bank (FSB). Thank you for speaking with *** ***, of our FSB staff,
who updated the product-level address to match your mailing address on file. We regret any frustration or inconvenience you may have experienced. I understand you advised Ms*** that your father was residing with you temporarily, which may have caused the confusion with the address listedIf you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely,
*** ** ***

April 5, 2018 Sergeant *** *** USA (Ret.)Complaint ID #: *** Dear Sergeant *** I am responding to your third submission regarding a refund from your external bank. I understand you spoke with *** ***, of our staff, who completed a conference call with your
external bank and obtained an identification number for the transaction. Upon further review, the funds were located. As Mr* *** advised, a check will be mailed to you in two to three business days. We regret the frustration you have experienced, and your feedback was shared with the appropriate areas. If you have any further concerns, please contact Mr***. We appreciate the opportunity to review your concerns again and respond. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: The message sent as of February 11, only amplifies my dispute. USAA refuses to enter into Voluntary Arbitration and hasdisplayed no willingness to argue Contract language -- Buyer Beware: USAA is holding all "Hit-and Run" Vehicle Damage as Collision, with noexception; although, "***" (Object dashes into another parked object) "is not" expressed in there contract. By definition, *** is notcollision (moving object(s)). Moreover, Plaintiff is moving toward charges of Fraud (fabricating repair estimates) with the State Insurance Commission (USAA has no photos is justify settlement offer of $21.95; and has ignored submitted repair estimate). regards,
*** ***

November 29, Master Sergeant *** ***, USAF (Ret.) Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your VA mortgage loan with USAA Federal Savings Bank. I regret any inconvenience you experienced ***
***, of our staff, was unsuccessful in his attempts to contact you by phone. Nonetheless, he completed a review of your account and our records show that your loan was transferred to *** Mortgage (NSM) on September 6, 2016. I understand that you spoke with an NSM representative who informed you that reporting to the credit bureaus would begin after days. This would make November the first month eligible to report. To ensure quality and accuracy, reporting for November will not be completed until mid-December. If you have any other questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:*** as we previously discussed the $was an addition to the $Pink Lace Wigs was supposed to creditAlso, you mentioned to me before that the $had nothing to do with my American Express card, and we shouldn't focus on itSo I am rejecting the $I want the full amountI have waited long enough for this.
Regards,
*** ***

March 2,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding the handling of your auto claimI regret the inconvenience and frustration this situation caused you
Thank you for speaking with *** ***, of our staff, who
confirmed we sent the DIV forms to *** with the corrected mailing address on January 11, 2017, and offered to facilitate a three-way call with *** but you were unresponsiveI understand you indicated that *** still did not receive the DIV formsMs*** was unable to reach a representative at *** and sent the DIV forms to the person of contact at *** Claims Management, LLC you provided for further assistanceIf you have additional questions on this matter, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:this is becoming too much! I called on the 18th of august and was told that a request from the previous insurance company was sent on the 17th of augustI waited exactly weeks and called againI was told the exact same thing I was told weeks prior and that was a request of information was sent to the previous insurance companyMy question is why wasn't all of that done the first time when the request was submitted and why wait almost months into this investigation to request that informationThis whole process I'm being left out of the loopI'm not being updated on the status of the claimI have to engage *** to get any informationI currently still paying insurance for a car that I haven't had in my possession for days short of monthsThis is very frustrating and draining to have to deal with this on top of being away from my family putting my life on the line everydayWhen will this be over? Could I have an actual date when this will be finalized??? God Bless
Regards,
Willis ***

March 23,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the February 3, 2016, automobile claim
Many factors are taken into consideration when determining the actual cash value of a vehicle, and I appreciate you speaking
with *** ***, of our staff, regarding this matter. As she advised, the value that was extended of $3,is USAA’s final offer. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
***
*** ***

July 16, *** *** *** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding an unauthorized withdrawal from your USAA Performance First Savings accountWe regret any frustration or inconvenience you have had, and we
appreciate the feedback about a service experience unrelated to this situationThank you for speaking with *** ** ** *** of our staff, about this matter on July 7, I understand that the $4,provisional credit was provided that same day to your savings account while we continue to investigate this matterIn addition, your security feedback has been forwarded to the appropriate area for reviewShould you have any additional questions, Ms** ** *** remains available to assist you and can be reached at *** *** *** ** *** *** *** *** Lieutenant ***, please know that safeguarding our members’ accounts is critical to our business, and it remains a priority for USAAThank you for allowing us to reply to youSincerely, *** ***

March 27, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your December 18, 2017, automobile claim Thank you for speaking with *** ***, of our staff, and confirming you received the payment. We regret any inconvenience you may have experienced, and your feedback was shared with the appropriate areas. If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

August 14, Mrs*** ** *** Complaint ID #: *** Dear Mrs***: I am responding to your second submission regarding your June 30, 2015, automobile claimWe responded to your complaint on July 30, While we recognize that you disagree, we feel confident that the correct information has been relayed to youNo information was presented in your second submission that would warrant a change in our response and positionWe appreciate the opportunity to review your concerns again; however, we ask that you allow us the time to ensure we properly investigate your claimSincerely, *** ***

October 3, 2017 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your homeowners insurance claim. We did recognize an opportunity in the servicing of your claim, and I apologize for any frustration this matter may have caused
you. Thank you for speaking with *** ***, of our staff, about your claim. I understand you and Ms*** discussed your concerns, and she advised that *** ***, of her claims area, remains available should you have any further questions. Ms*** can be reached at (***) *** (***) or (***) ***, Extension ***. Ms***, we appreciate you allowing us to reply. Sincerely,
*** ***

March 16, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your rental property insurance claim Thank you for speaking with *** ***, of our staff, and providing additional information about
the loss. As she advised, the matter was referred for continued investigation. Your rental property insurance coverage was in force at the time of the loss. With respect to vandalism, the policy in force at the time of the loss states, “we do not insure for vandalism if the DWG has been vacant for more than consecutive days immediately before the loss.” If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

July 10, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your homeowners insurance claim and your claim of retaliation by businessOur records indicate that we responded to the South Carolina Department of Insurance on July 7, 2015, regarding your homeowners claimUpon review, it was determined the incorrect expiration date for your credit card was being entered at the time of purchaseWe have confirmed you have been able to use your credit card since your submissionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

November 14, 2016 Mr*** ** ***Complaint ID #: *** Dear Mr*** I am responding to your submission regarding your automobile claim. We regret the frustration you recently experienced as we strive to provide quality claims service We are responsible for
analyzing and investigating each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. This process can take time based on differing factors. Our records indicate a liability determination has been reached. We will await a demand package from your insurance carrier. Our employees are expected to respond to correspondence in a timely manner, and coaching has been provided to ensure others do not have a similar experience. Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and we respectfully reject your allegations that our goal is not to pay out on claims. We appreciate you allowing us to reply to you. Sincerely, *** ***

August 16, Mrs*** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB). We strive to provide quality service to our entire membership, and we regret the
frustration you experienced The Depository Agreement and Disclosures (DAD), which is provided to account holders at account inception and available on usaa.com states, “FSB will hold the funds for up to seven business days from the date of depositIn some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” Thank you for speaking with *** ***, of our staff, who explained the reason for the hold and declined to deviate from our current hold policy. If you have additional questions, Ms*** remains available to assist you We appreciate the opportunity to reply to you Sincerely, *** ***

MsT*** *** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding the check that was deposited in your checking account with the USAA Federal Savings Bank. I regret the frustration you experienced as a result of this matter
Thank you for
speaking with *** ***, of our staff, who explained why the restriction was placed on your account. As he advised, your access to usaa.com as well as your checking account has been restored. I hope that your conversation with Mr*** reassured you that your satisfaction is important to us. If you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

November 24, 2015MrChristopher ***Complaint ID #: ***Dear Mr***:I am responding to your submission regarding your automobile claim. We strive to provide quality service to our entire membership, and I regret any frustration you have experienced.Thank you for speaking
with *** ***, of our staff, about the matter. As Ms*** advised, your service concerns have been routed to the appropriate area to be reviewed and addressed. Should you have any further questions, Ms*** can be reached at *** *** *** ** *** ***, Extension ***.Thank you for allowing us to reply to you. Sincerely,*** ***

April 25,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile claim
Our records confirm that you filed an inquiry with the Office of the Commissioner of Insurance (OCI)We will respond to the OCI
accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: no one has sent me an email in regards to this issueAlso no one has apologized for the MS treatment for the mistake that the representative made when she created the duplicate account merging my husband on to my accountInstead of sending me a message here pick up the phone and call because you want my money every month for insuranceThis is just as worse..
Regards,
*** ***