Source Adult Video

February 27,
Mrs*** *** Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding the handling of your auto claimI regret any inconvenience and frustration you experienced
Thank you for speaking with *** ***, of our staff, who
explained your policy will be coded not-at-faultAs discussed, your damages will be paid under the other party’s policy, and should those damages exceed your deductible, your deductible will be waivedI understand that you rescheduled your appraisal appointment to February 28, If you have additional questions on this matter, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

January 10, 2018 Ms*** ***Complaint ID #: *** Dear Ms*** I am responding to your submission regarding the December 19, 2017, auto claim. Thank you for speaking with *** ***, of our staff, about your concerns. I understand that your adjuster sent
an email to you with an updated settlement offer, based on your request to retain the vehicle. We ask that you continue to work closely with your adjuster until the claim is brought to resolution. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

Complaint: ***
I am rejecting this response because:
I am rejecting this response because USAA response was a lot of spur of the moment liesSaid I made phone calls to them when I didn't allegations about me knowingly driving my car home without oilNo facts were in their responseJust a three page response of lies to deny my claimI'm still trying to figure out when they sent a physical damage specialist out to look at my car to help deny my claimOnly person that looked at my car was a none Revdex.com Accredited appraisal that only wrote up what was told to her by the claims adjusterI was told three different stories about my carClaims adjuster told me the motor was damaged due to backing out the garageHis manager said it was due to AutoNation not putting oil in the car after they repair itThey continue to say the motor was seized after it was started up in the garage but how is that possible I got it back from the shop and put over a thousand miles on it? I'm very upset that this company is continuing to deny my claim on liesWhere was this physical damage specialist when the car first went into the shop?? The undercarriage of my car was hit and who knows what else was damaged? I guess we'll never knowI'm very unsatisfied with their responseI'm tired of being brushed off

January 28, *** *** ** *** Complaint ID #: *** Dear *** *** I am responding to your submission regarding the payment for your auto and homeowners insurance premiumI regret any frustration or inconvenience you experienced as a result of this matterA thorough review of your
payment concerns was completedAccording to our records, an automatic payment attempted to debit your USAA savings account on November 2, However, it was returned due to insufficient funds and not as a result of a bank errorYour savings account was assessed a nonsufficient funds (NSF) fee, which was refunded to your account on January 19, 2016, as a courtesyIn addition, a returned payment fee on your insurance policy was also refundedAn insurance statement was generated on December 17, 2015, advising that your policy premiums must be paid in full by January 12, On January 19, 2016, we received the premium paymentPlease know that USAA adheres to our core values of honesty, integrity, loyalty and serviceThank you for allowing us to reply to youSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While USAA's response was not untrue it does not reflect that it took attempts on my part to get an "somewhat complete" affidavit which I signed and returned on 04/07/16. The experience with USAA will not be soon forgotten.
Regards,
*** ***

February 22,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding rental coverage for your automobile claim
Thank you for speaking with *** ***, of our staff, who confirmed that since inception of the auto insurance policy in
2016, rental coverage was not includedAs such, we must respectfully decline your request for rental reimbursementPlease know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfoundedIf you have additional questions, MsLeos remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

November 8,
Mrs* *** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding the USAA discount for FTD orders
The discount is available when orders are placed with an FTD florist within the USAA networkAlthough the florist that filled
your order was not within the USAA network, and therefore unable to offer a USAA discount, I understand FTD contacted you and made a goodwill offer due to any confusion or misunderstanding about how the program works
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 17, 2017 Ms*** ** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your January 31, 2017, homeowners claim. I apologize for the frustration you experienced as we strive to provide quality service to our entire
membership, and feedback about your situation has been shared with the appropriate areas. *** ***, of our staff, was unable to reach you to discuss your concerns. Nonetheless, a thorough review of your claim was completed, and we confirmed electronic fund transfers were issued to your joint account on February 8, February 9, and February 10, 2017, for repairs, water mitigation, and personal property damage, respectively. If you have additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

August 18, 2016 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the August 16, 2012, automobile claim. *** ***, of our staff, was unable to reach you to discuss your concerns. Nonetheless, a thorough
review of the claim file was performed. A settlement offer letter and claim release was mailed to you on August 11, 2016. The letter confirmed the statute of limitations expires on August 16, 2016. If the release is returned postmarked prior to the expiration date, we will honor the offer. As of August 18, 2016, the release has not been received in our office. Should you have additional questions, Ms*** remains available to assist you and can be reached at *** ***, Extension ***. We appreciate you allowing us to respond to you Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I am not disputing what was owed If you look at the noted I was trying to pay What I am disputing is the lack of training your employees haveWhat was said to me was not what is now being presentedI feel like I am explaining this a million times and it's honestly, redicilous I tried to bring up my concern after my first phone call with Revdex.com and he was respectful and understood where I was coming from You're response had nothing to do with what I explained to the previous manager, if you train your employees to hang up on customers and treat them like garbage there's something wrongI told the gentleman from Revdex.com that I'm more frustrated with the lack for clarity and communication between customer and employee. regards,
*** ***

May 30,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your service experience
We responded to your complaint on May 23, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

August 5, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding the reporting of the April 18, 2014, automobile lossI understand you spoke with *** ***, of our staff, on July 29, Ms*** reviewed all policy adjustments beginning with your February renewal, and she verified that your automobile policy premium was not impacted by this incidentMr***, while we recognize that you disagree with the report that was created when you notified USAA of the loss, we feel confident that the correct information has been relayed to youThank you for the opportunity to review you concerns again; however, we consider this matter closedSincerely, *** ***

Complaint: ***
I am rejecting this response because:My claim has not been fully resolved and I will update once complete *** is the only person involved who has held up her end in responding The manager nor adjuster has not tried to resolve without us having to call *** to get them to respond I do appreciate her handling my claim but there are still a couple of steps to determine if truck will be repaired or total loss Until then I wish to leave this as unresolved
Regards,
*** ***

March 15,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your second submission regarding your February 15, 2017, automobile claimI regret any frustration or inconvenience you may have experienced as a result of this matter
I understand that *** ***, of our staff, replied to your communication submitted via ***.com concerning the “Report Purposes Only” fileAs she advised, this information will remain on file in the event of a future lossWe obtained a copy of the LexisNexis’ Comprehensive Loss Underwriting Exchange (CLUE) report associated with your name, date of birth, driver’s license number, and current addressA review of the CLUE report confirms that no claims have been reportedIf you have additional questions, Ms*** remains available to assist you
We appreciate another opportunity to reply to you
Sincerely,
*** ***

January 29,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).
We responded to the CFPB on January 28, 2016.
Thank you for the opportunity to reply
Sincerely,
*** ***

May 3,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile insurance claim
Thank you for speaking with *** ***, of our staff, who reviewed the matter and addressed your concerns
We appreciate you
allowing us to reply to you
Sincerely,
*** ** ***

August 27, *** *** ***
*** ** ** *** Dear Ms***: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings BankOur records confirm that you filed an inquiry with the Office of the Comptroller of the Currency (OCC) about this
matterWe will respond to you and the OCC accordinglyThank youSincerely, *** ***

October 3,
Mr*** ***
Complaint ID #: ***
Dear Mr***
I am responding to your submission regarding the August 17, 2017, automobile claim, and I regret any frustration this matter may have caused you
I understand you spoke with our Physical Damage Manager, and
I am pleased to learn that your concerns were resolved*** ***, of our staff, attempted to reach you to confirm you had no additional issues you wished to addressShould you have additional questions or concerns, she remains available to assist you
We appreciate you allowing us to reply
Sincerely,
*** ***

Revdex.com:
I do appreciate Mr*** contacting me and resolving this matterIt's sad it took a complaint to the Revdex.com to resolve this issue when it was readily apparent that the information was not being reported correctlyNevertheless, I do appreciate the manner in which Mr*** responded.
Regards,
*** ***