Snaptravel

I believe I got the best deal ever for the accommodations I receive. It was an apartment for little as nothing. The room was clean. It had everything I needed in it. I kept extending my stay because I enjoyed staying at *** Resort. . The staff was pleasant always asking Is there anything else I can help you with before leaving or ending the call. There was music always playing outside. Not to loud. Very welcoming. I will definitely return. Thank you for making my stay enjoyable

Snap Travel was used to reserve a hotel in Anchorage, Alaska for an Alaskan cruise that was canceled due to COVID-19. I submitted the proper forms to Snap Travel within the time frames they required for a refund. On May 31st I received a text stating that I needed to check into my hotel in Alaska. This came from Snap Travel. I called the hotel in Alaska and they had not received a cancellation notice from them. I tried calling Snap Travel with the number on the internet. You cannot speak to anyone directly, they only request that you go online. I want my money back. I have made requests as they have directed for my money, I have tried calling them and they have not communicated with me in any way regarding the refund of my money. I feel this is fraud and that they are operating under the hopes that they will wear people down by just ignoring them and then they will not have to refund anyone's money.

Was looking for a hotel reservation in Yellowstone National Park. *** indicate to me after I'd already found out the hotels were not available due to the virus epidemic. They recommended to me the hotel and or cabins that was not available and wanted me to rent the rooms for the night syndicated. I I sent a message to them asking them if they were sure that the hotel was open when it was obvious that it was closed. They told me if it's on their website as open it's open. I sent them another message telling them I had just called and they have told me it's definitely closed until further notice. Snaptravel obviously does not know what they're doing. And based on their response they don't care. They just want to collect and book your room regardless. Shameful business.!

Had an issue with hotel,and the ?? from snaptravel went well out of her way to help my situation,though it did not work out in my favor due to hotel not snaptravel the women on the other end deserves a raise or paid vacation or something AWESOME

A+ Excellent Experience Excellent Customer Service Couldn't Be Happier A+

ended up saving 30 dollars per night during a 4 night stay last week. had no issues with the reservation and everything went smoothly. if their prices stay anywhere remotely close to where they were last week, I'll be using them quite a bit in the future.

I was very impressed with snap travel and the business they provide. They take great care of their customers to ensure a great experience. I had no problems arise and everything went smoothly. They provided the best price that I could find anywhere. It's almost like taking you back in time and I am very happy to have found this option. Give them a try and you won't be dissatisfied. 5- Stars.

THIS IS THE WORST TRAVEL COMPANY EVER! Do not book your travel through these is.
They don't answer your emails and the customer service line is for a contracted call center in the Philippines. Once you do get a hold of someone, they have NO ability to help you. They are basically just an answering service. They are a joke. We stupidly booked a hotel room for a wedding in May that was postponed due to Covid-19. I went through all the procedures, submitted the online form and I've heard NOTHING for almost 2 months. I hope this company goes out of business. I can't believe *** of the Warriors in an investor in this startup???
You can't get me to book with SnapTravel again even if it was free. They're terrible.

They’re a scam and rip off unsuspecting consumers during a pandemic by selling hotel reservations and failing to provide refunds even though they knowingly could not perform their part because hotels are closed under the state government official orders, but they sold services anyways. Go online to their Instagram page and look at all of the complaints that others have reported.

Snap Travel is really simple to use and easy to navigate. I haven't had any problems with using the app itself as of yet. The only thing that keeps me from giving 5 stars is I have yet to receive any credits to apply towards my next hotel night stays!!!

Not once, not twice, more than 3 times snaptravel has exceeded my expectations. Great rates, free upgrades! I always will use snaptravel and I have recommended to all my friends and family

Snaptravel makes booking rooms so easy and efficient. Not to mention the money you save!

I was charged for my reservation, called dthe hotel to confirm and they did not see my reservation from this company. I've been calling all day and was giving a new confirmation nber, that the hotel still does not have. I have paid for this reservation and the hotel keeps saying they do not see anything. This is very unprofessional and ridiculous. My money has been taken with very terrible customer service.

I have used Snaptravel a few times now, it's always quick and easy! My reservations have been accurate at each hotel over used it for, and never been charged anything more than what snaptravel charged me at the time of booking. I will definitely use them whenever I can!!

We got a great Room at an inexpensive price and everything went smoothly

Great site, ease of use, great pricing, overall great experience and highly recommended!

I booked a hotel reservation through this company during the beginning of COVID-19. The trip was fully refundable until May 9th. The hotel has pushed its opening dates back and reached out to patrons letting them know that due to the cancellation from COVID, they are rebooking all reservations all the way up to 2022 free of charge. I was told to contact my third party agency in order to participate, however, Snaptravel will not honor this, nor give any type of refund or credit. There were no services rendered, as the trip has not been fulfilled yet, it was scheduled for June 1st. This company will not help in any form or manner, chooses when they want to respond to messages, and doesn’t even have a customer service phone number to talk to a representative.

I purchased a hotel through snaptravel for a trip to Kansas City to visit my sister. A week later the state of Kansas shut down and I was informed I could get a ticket if I try to travel and then my state, Wisconsin, also shut down. So I had no choice but to not go. Even with most businesses doing carry out I was still planning on going to spend time but once it was not allowed to go I was unable to due to the Pandemic.

I am frustrated because it is not as though I canceled by choice. Not because I did not want to go or I was sick. I was not allowed to leave my state or enter her state without risking a ticket due to the pandemic and now I still have to pay for the hotel I was not allowed to go to. I would be happy with a refund or credit to their site or even that hotel since I would still like to go, just a different time.

On February 24, 2020, I purchased a stay at a Marriott in Philadelphia for May 8, 2020 using the confirmation #***.
On February 28, 2020, my bank account was charged for $171.22.
Then, the pandemic and nationwide lockdown began.
On March 18, 2020, I submitted a request for a cancellation and refund for my purchase - a month and a half in advance of my reservation.
On March 23, 2020, I received a response from SnapTravel that said, "Submitted a booking with dates too far in the future (past May 1, 2020)"
Because the country was still in a lockdown until just last week, I was not able to use my reservation and services were not rendered on their part.

If there is no star rating, I would choose that because this is absolutely the worse company I have ever dealt with, from the start of making reservation to how they handled my issue. Their system ***, not recognizing modified reservation, the phone has never anyone attended, the Messenger agents are contradicted and you don’ Really know who you are dealing with, you had to repeat your issue multiple times and still never gotten taken care of. I work in the field so this kind of customer services and the way to do business is making customers feel like hell because they don’t know hospitality at all. Please Do NOT use them, or if you want hell, use them.