SmileActives Reviews (%countItem)
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SmileActives Rating
Address: 100 N Pacific Coast Hwy #1900, El Segundo, California, United States, 90245-5657
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Initially I bought a one time product from the seller. Then after a month got charged again.I reached out to customer service but no help,
Initially I bought a one time product from the seller. Then after a month got charged again.I reached out to customer service but no help, she told they already shipped the product and told me I can return it back. There no tracking and shipment did not arrive, sent mail asking for tracking etc but no reply. They actualky sent me mail advising I owe them more. I did not consent to monthly service etc but tgey kept taking money off my credit card without my authorization. *** sad practice, never ever came across like this seller. Their customer service speaks very poor English making it impossible to try resolve it on the phone. Bad selling practice. My bank is following on it. I wanted to report this are really very bad business to you too.
Refund what they unlawfully take out of my credit card and stop this sad business practice. Stop their plan to take more money from my credit card.
Date: 04/29/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you feel these steps did properly advise of terms of the offer.
Per the terms of the offer, on April 8, 2020 your second shipment, a 90-day supply, was sent for a total of $72.56 (included $8.97 s&h plus $3.74 MA Sales Tx) to be billed in 3 installments over 28-day billing cycles. The first payment of $24.19 was charged at the time of shipping, leaving a remaining balance of $48.37. According to FedEx tracking No. ***, this shipment was delivered on April 16, 2020.
On April 23, 2020 your financial institution reversed the first installment of $24.19 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $24.19 due and payable to Smileactives(r), increasing the outstanding balance for your second shipment back to the full amount of $72.56.
However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the outstanding balance of $72.56 for your second shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
accepted the response. i've also returned back all shipment including the first order as I am not satisfied with the product, per the 6 months return policy.
Thank you so much Revdex.com.
I responded to a "buy one/get one free" offer from *** on 11/12/2019. They shipped the product,and I shortly thereafter went overseas for five weeks. While there, I was informed that *** had shipped me another product and billed me for it, somehow deducting the money from my checking account via PayPal even though I never authorized that mode of payment. I wrote *** and told them I had ordered no further product from them and was anyways overseas. They wrote back and informed me that I had elected to become a "Member" of ***, which meant I was to receive a product from them every month. I informed them that I had never signed up to be any such member and wanted no further product. They "agreed" to cancel the membership I never (knowingly) signed up for but informed me that I was still going to be billed something like $75 for products I had presumably already agreed to have delivered to my door. I find it hard to believe that I am the only person who somehow unwittingly "signed up" to become a "member" of *** without knowing it and was then forced to receive product and pay for it when it was never requested. These are poor business practices to say the least, and I objected to them, but without any satisfactory response to my complaint from he company.
Product_Or_Service: smileactives teeth whitener
Order_Number: There was no order n
Refund I never ordered further product from this company and would like them both to desist in their efforts to charge me for the product and to refund the money from me they already charged me for the product I didn't want.
Date: 03/12/20
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on November 12, 2019. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On November 13, 2019, your initial shipment, a 30-day supply was sent, for a total of $21.30 (including $1.35 NC Sales Tax) and was billed to the PayPal account provided.
On December 16, 2019, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of $73.47 (including $8.97 s&h and $4.65 NC Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of $24.90 was billed at the time of shipping, leaving a remaining balance of $48.57.
OnDecember 17, 2019,per your request, your account was cancelled.
On January 16, 2020, your 2nd installment of $24.29 for your 2nd shipment was billed, leaving a remaining balance of $24.28.
On January 22, 2020, a refund in the amount of $49.19 was issued for your 2nd shipment, and the remaining balance of $24.28 was cleared, following receipt of your Attorney General complaint. Please allow 3 to 5 business days for the funds to have been posted to your account.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
I placed an order for a trial program in December 2019. I had no idea the trial sign up automatically enrolled you in their auto ship program requiring the consumer to cancel. I called as soon as I received the product and canceled. This was done on December 19 2019. I returned the product and have been waiting for my refund. I was charged again $29.92 as part of their auto ship. I called and was told they were able to stop that shipment. This morning while checking my bank account I see they have charged me $29.92 again today. I called AGAIN to cancel but was informed the product had probably already shipped. I was instructed to take the product to my local USPS and return it. What is it going to take to cancel any business I may have with this company.
Product_Or_Service: Teeth Whitening
Other (requires explanation) Refund They have debited my bank account 3 payments of $29.92 = $89.76 I want my money refunded and to be removed from any list that may generate other shipments and charges.
Date: 02/07/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you re-enrolled online for automatic shipments of smileactives(r) on September 7, 2019. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On September 9, 2019, your initial shipment, a 30-day supply was sent, for a total of $26.39 (including $1.49 KY Sales Tax) and was billed to the credit card provided.
On October 9, 2019, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of $88.69 (including $8.97 s&h and $5.02 KY Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of $29.92 was billed at the time of shipping, and your second installment of $29.38 was billed November 11, 2019, leaving a remaining balance of $29.39. After speaking with us on this same date, a full refund of $59.30 was issued in advance of our receiving the shipment back, and the remaining balance cleared, as a courtesy. Records indicate this shipment has not been received back.
On January 9, 2020, per the terms of the agreement, your third shipment, a 90-day supply was sent for a total of $88.69 (including $8.97 s&h and $5.02 KY Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of $29.92 was billed at the time of shipping, leaving a remaining balance of $58.77. Later this same date, per your telephone request, your account was also cancelled. Our records indicate no prior cancel request on file.
On January 14, 2020, you received a call-back from one of our representatives, and a full refund of $29.92 was issued in advance of our receiving your third shipment back, and the remaining balance of $58.77 for this shipment was cleared as a courtesy. The shipment was marked as received back on January 21, 2020.
Your smileactives(r) account is closed with nothing further to be shipped or billed to you, and with no additional refunds to be issued.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
I suspect that YOU as with many internet offerings that mysteriously enroll the consumer in their auto ship programs are a scam. I signed up for the trial on September 9, but at no time did I choose to continue receiving your product via auto ship. On October 9 I received your product via auto ship. I contacted you soon after to inform you of YOUR mistake and returned the product. Why would I enroll in a program that I had already contacted you and the Revdex.com about. The first shipment was returned along with the second shipment of product I didn't order. I will pursue this matter through my states attorney general and the FTC. You obviously have a tremendous amount of practice responding to the Revdex.com but I doubt you have ever dealt with a states attorney general. I have all the documentation concerning the return of the product to you. Of course small claims court will be my last effort to secure all monies paid to you for any mysterious commitment to have your product auto shipped.
Date: 02/26/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for the opportunity to respond.
As noted in our previous response, your authorization of future automatic shipments and associated charges was provided by checking the terms and conditions box on the order page to complete your initial online order.
In an effort to fully resolve this matter, an additional refund in the amount of $26.39, has been issued for your initial order, placed September 7, 2019. Please allow 3 to 5 business days for the funds to post to your account. Your account has now been completely refunded with all shipments refunded in full.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
This company can't even keep up with what they've charged OR refunded. As I read in their response...I called to inquire about charges on my credit card used to make the original purchase. Yes I called to cancel and/or inquire about this and what did this company do....re-enrolled me in yet another auto ship program which created my second request for a refund. And yes....I had to call yet again to cancel an auto ship delivery which was returned immediately. I wouldn't trust this company with a bag of hammers.
I was not impressed with the product, but that's not the problem. The problem is that they don't make it clear you will be put on an auto-ship plan, which necessarily means you are not told when you will be sent more product and billed; nor do they give you the courtesy (as every other company I deal with does) of letting you know that you have a scheduled shipment.
I noticed a charge for a new shipment of replacement heads and gel on my credit card less than a month after placing my initial order. I contacted them to let them know that I was not satisfied with their product and did not want any more. I said that I would not bother returning the empty containers for a refund per their money back guarantee, but that I wanted new charges on my card refunded and no more shipments sent. The shipment was sent and I refused delivery. A week later I was credited for the cost of the product less nearly $10 shipping and handling. Smile Actives agent said that I had "already received the service." ie the shipping & handling.
Shady, dishonest business practice & very poor customer service.
Dear Huwaida,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
We see that the shipping and handling requested was refunded as of January 30, 2020.
Your smileactives® account is closed. Nothing further will be billed or shipped, unless you place a new order.
Sincerely,
Christine D.
Consumer Affairs
Scam offer and deceptive advertising
First, I purchased, as a trial, their product and it was billed at twice the advertised price. I ignored that and thought that I would give the product a try anyway. Second, three weeks after the first purchase, I received another batch of products at a cost that was 3-4 times my initial purchase. When I contacted the company, they told be that I had enrolled in an ongoing program to use their products....which was not true. I told them that I would not pay and wanted to return the products. They agreed to zero out my account (which gives you some idea about their product costs), but keep me enrolled as a client for a few months. I plan to send them a registered letter advising them that I do not want their products and will not pay anything further for same. My original payment was via PayPal, so they don't have my credit card info and, hopefully, I will be free from their scamming practices that seem to be haunting other buyers.
Just want to let others know about the deceptive sales practices of this company.
Date: 02/06/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on December 6, 2019. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On December 9, 2019, your initial shipment, a 30-day supply was sent, for a total of $43.40, as advertised (including $3.50 NY Sales Tax) and was billed to the PayPal account provided.
On January 8, 2020, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of $139.93 (including $8.97 s&h and $11.26 NY Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of $47.17 was billed at the time of shipping, leaving a remaining balance of $92.76.
On January 15, 2020, when you spoke with us, you were provided a re-cap of the auto-ship program and your next shipment was postponed to June 1, 2020 as requested. As a courtesy, your remaining balance of $92.76 was cleared.
As a gesture of goodwill and in an effort to fully resolve this matter, your account has now been canceled, and reflects a zero ($0.00) balance.
Your smileactives(r) account is closed with nothing further to be shipped or billed to you.
Sincerely,
***
Consumer Affairs
The product was not the best. They have many tricks on you buying their products for cheap but in super fine print it says your buying a subscription. They also are now claiming I haven't paid for a product who I did I sent them proof, had PayPal on the phone before they still don't believe me. So I guess I'll have to pay twice for *** product. Do not buy from this company, if you want their product go through QVC where they don't scam you.
Dear Kristen,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We attempted to process your payment for your first shipment, but your charge card was declined by your financial institution. Several invoices have been sent informing you of the payment.
In an effort to fully resolve the issue, we cleared the outstanding balance for your first shipment.
Your Smileactives account is closed, nothing further will be billed or sent, unless you place a new order.
Please consider any invoices received in the mail after this date to have crossed paths.
Sincerely,
Christine***
Consumer Affairs
Thanks for finally clearing that out. But as I said from the beginning, PayPal agreed that my card was never declined, especially since my credit with them has always been open to spend $3k. Which is why every time you sent a bill I would call you back explains how you were wrong. But I guess it doesn't matter now whose correct. I will definitely never be buying from your company again, and hope people who want to buy from your company read the reviews from this site first because it looks like this happens more than once.
Was promised a refund on three different occasions and have not received it.
Original order was made on March 5th, 2019. I was unaware that this was a subscription service. When a friend informed me of this and also their shady business practices, I immediately called to cancel on March 28th and was told that I would not be charged again and "rest assured" my account was "cancelled". On April 5th I received an email from them stating my card was charged and my package would be shipped the following day. That same day I called and was told it was never cancelled. After telling them the whole story again, I was assured they would keep the package and my account would be refunded in 3-5 business days. Today (April 16th) I check my account and STILL NO REFUND. I call the customer service department AGAIN. And was told they never processed the refund and they still shipped the package. And that I'm supposed to wait until the package comes and ship it back to them (at my cost) and they will refund me money then. This is absolutely disgusting that they are allowed to take people's money and force their terrible product down our throats. I'm STILL waiting on the "refund" they promised me weeks ago, and this mysterious package that was supposedly shipped two weeks ago!!
I want a full refund!
Ms. ***
***
***
*** XXXXX-XXXX
Date: 04/23/19
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Smileactives(r) on March 5, 2019. As part of the initial purchase, customers are enrolled in the Smileactives(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership. We regret we have no record of a cancellation request for your account prior to April 5, 2019.
On March 6, 2019, your initial shipment, a 30-day supply, was sent for a total of $43.50 (including $3.55 NC Sales Tax) and was billed to the credit card provided.
On April 5, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of $136.98 (including $5.97 s&h and $11.16 NY Sales Tax) to be billed in 3 installments over 28-day billing cycles. The first installment of $46.02 was billed at the time of shipping, leaving a remaining balance of $90.96.
Also on April 5, 2019, per your telephone request, your Smileactives(r) account was cancelled. At this time, information was provided that as your second shipment had already completed processing, it could not be stopped from being shipped.
However, on April 16, 2019, as a courtesy, a refund of $46.02 was issued for your second shipment and the remaining balance of $90.96 was cleared.
Your Smileactives(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Cancelled my membership via phone in Feb after receiving 2 shipments and made 3 payments. Received another bill after cancellation.
In December 2018, I ordered the smileactive kit via order #XXXXXX. I paid for this kit in three monthly payments: 12-24-19, $32.04; 1/14/19, $34.47; 2/24/19, $34.04. In Feb 2019 I contacted the company via phone and requested cancellation of my membership. In March I was billed $34.02 and then disputed the charge with my credit card company. I have paid a total of 3 payments and received one order only. Yesterday, I received a bill for $34.02 for an order I never received, order XXXXXX.
Written confirmation from the company that my membership was cancelled and that I own nothing. Written confirmation from the company that their past due invoice dated 04/05/2019 and for a product I never requested nor received was sent in error. Written confirmation from the company that I was erroneously charged $34.02 for an order that was never shipped nor received by me (order XXXXXX).
Ms. ***
***
*** XXXXX-XXXX
Date: 04/23/19
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Smileactives(r) on December 23, 2018. As part of the initial purchase, customers are enrolled in the Smileactives(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the terms of the offer unclear in any way.
On December 24, 2018, your initial shipment, a 30-day supply, was sent for a total of $32.04 (including $2.09 NC Sales Tax) and was billed to the credit card provided.
On January 24, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of $102.53 (including $5.97 s&h and $6.71 NC Sales Tax) to be billed in 3 installments over 28-day billing cycles. The first installment of $34.47 was billed at the time of shipping, and the second installment of $34.04 was billed on February 24, 2019, leaving a remaining balance of $34.02.
On March 1, 2019, per your telephone request, your Smileactives(r) account was cancelled; however, orders which has shipped prior to cancellation continue to bill until paid in full or returned for credit.
Therefore, on March 27, 2019, the third installment of $34.02 for your second shipment was billed.
On April 3, 2019, your financial institution reversed the third installment of $34.02 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $34.02 due and payable to Smileactives(r).
However, as a gesture of goodwill and in an effort to fully resolve this matter, we have cleared the remaining balance of $34.02 for your second shipment.
Your Smileactives(r) account is closed with no further balance owed. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to the Revdex.com intervention, the company cancelled and cleared my account by waiving the alleged amount owed of $34.02. It should be noted I was originally billed $102 for this worthless product, a product they are now selling on their website for $29. Folks, this is a SCAM. The product is worthless.
Just another BAIT AND SWITCH company. DON'T BE FOOLED by DISHONEST AUTO-PAY SUBSCRIPTION. They charge you DOUBLE the website pricing for same item!
I have just found out, the hard way, that you can order SmileActives Whitening Gel from the website for almost 50% off the "kit" price that is auto-shipped every 90 days - for the EXACT same item. For a 3.8 ounce pump bottle, you will pay $66 in 3 installments over 3 months, then you are shipped the new bottle and it all repeats. If you order the Gel by itself on the website, you pay $35. That doesn't include tax and shipping, but even with those added you are still paying way less than the auto-ship price. I learned this by accident when I was trying to cancel my auto-ship - the rep did everything she could to keep me from canceling, and offered me the new price, just for me, of $35. This prompted me to start really looking at the website, thus discovering that the whole thing had been a scam - I could have ordered a new pump, a-la-carte, each time for $35 (without threatening to cancel first), and saved a ton of money. I realize this is my own foolishness, not checking the website to see if it was sold separately, but the marketing materials in the kit lead you to believe that you are getting the absolute best price by being a member and using auto-ship. Plus, they lead you to believe that the website is just to let you customize your cart by adding more products. When you first sign up for your trial kit, the Gel price on the website is not $35.00, it is priced way higher to make you think that the kit is a huge savings because it comes with 2 pieces. So why would you need to check the website when you are happily receiving your product every month at the "best price"?
I am a well- educated woman, not often fooled by scams and con-artists, but this I had to come forward about this one, as my AH-HA moment made me realize that thousands of innocent people are getting charged almost double for simply believing in a program. Shame on me, and shame on them - but you can learn from my oversight.
While confronting the company about this, there was never any sort of explanation or denial - just things like "but we let you pay the $66 over 3 months" and "A kit with one item costs $66." Neither of those soothe an angry customer nor explain why the cost of the same item is $31 more because it's in a "kit". My kit only included the 1 gel - not much of a "kit".
This is a bait-and-switch membership program that should be investigated for fraud and misleading the public. I HIGHLY ADVISE you steer clear of SmileActives. Oh, and by the way, it really doesn't work anything like advertised. I still had to use Crest Whitestrips to get the desired result.
I think that one day we will see a class-action suit for SmileActives, just like with WEN and other bogus auto-ship programs. Until then, I would like a refund for $120.00 for the difference in price from the website price to the auto-ship price.
Ms. ***
***
*** XXXXX-XXXX
Date: 03/10/19
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on January 22, 2018. At that time, your initial shipment, a 30-day supply was sent, for a discounted Club Member total of $21.35 (including $1.40 IL Sales Tax). This shipment included the Power Whitening Gel in the 30-day supply size of 1.0 oz (30 G).
Your subsequent four shipments, three of them sent to you on February 22, May 25, and August 27, 2018, respectively, for a total of $67.01 each (including $4.19 IL Sales Tax and $2.97 s&h) and the fourth shipment sent to you on January 14, 2019, for a total of $66.56 (including $3.74 IL Sales Tax and $2.97 s&h), were all 90-day supplies, with each one including the Power Whitening Gel in the significantly larger 90-day supply size of 3.8 oz (108 G).
On February 22, 2019, per your request, your account was cancelled. At that time, as a 1-time courtesy, your remaining balance of $22.18 for your fifth shipment, was cleared.
Your smileactives(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Monthly unauthorized credit card billing.
Every month they charge my card and send product even though I cancelled this 5-6 months ago. They have me return the product and then eventually credit my card each time saying they have cancelled monthly subscription. They are still doing it and charged my card again for the past two months and I have had to return product again. They say my card will be credited in 3-5 days but this is never ending!
I want my credit card credited for the past two months and I want the to STOP sending me product and billing me.
Ms. ***
XXXXX ***
*** XXXXX-XXXX
Date: 02/17/19
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect you enrolled online for automatic shipments of smileactives(r) on August 31, 2018. We regret we have no record of a cancellation request prior to January 3, 2019.
On October 1, 2018, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of $67.69 (including $2.97 s&h and $4.87 CA Sales Tax) to be paid in 3 installments over 28-day billing cycles. Your 1st installment of $22.72 was billed at the time of shipping, and your 2nd installment of $22.49 was billed on November 1, 2018, leaving a remaining balance of $22.48.
On November 16, 2018, your second shipment was returned to our facility. At that time, refunds totaling $42.01 were issued and the remaining balance of $22.48 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $2.97 (s&h) was not refunded.
On January 2, 2019, per the terms of the agreement, your third shipment, a 90-day supply, was sent for a total of $67.69 (including $2.97 s&h and $4.87 CA Sales Tax) to be paid in 3 installments over 28-day billing cycles. Your 1st installment of $22.72 was billed at the time of shipping, leaving a remaining balance of $44.97.
On February 2, 2019, your 2nd installment of $22.49 was billed for your third shipment, leaving a remaining balance of $22.48.
On February 3, 2019, per your telephone request, your account was cancelled.
On February 5, 2019, as a courtesy, refunds totaling $45.21 were issued for your third shipment, and the remaining balance of $22.48 was cleared.
Your smileactives(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
I cancelled my order on 9/1/18 but since then smilesctives has taken out payments in the amount of:
$66.59 on 9/25/18
$66.59 on 12/27/18
I cancelled my orders/subscription on 9/1/18 but since then smilesctives has taken out payments in the amount of:
$66.59 on 9/25/18
$66.59 on 12/27/18
I want a full refund of $133.18 for the two unauthorized charges in December and in September
Ms. ***
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*** XXXXX-XXXX
Date: 01/29/19
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 25, 2018. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. We regret we have no record of a cancellation request prior to January 14, 2019.
On June 26, 2018, your initial shipment, a 90-day supply, was sent for a total of $63.44 (including $3.59 MD Sales Tax) to be paid in 3 installments over 28-day billing cycles. Your 1st payment of $21.15 was billed at the time of shipping, with your remaining 2 payments being billed on July 27 and August 27, 2018.
On September 26, 2018, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of $66.59 (including $2.97 s&h and $3.77 MD Sales Tax) to be paid in 3 installments over 28-day billing cycles. Your 1st payment of $22.32 was billed at the time of shipping, with your remaining 2 payments of $22.14 and $22.13, being billed on October 27 and November 27, 2018, respectively.
On December 27, 2018, per the terms of the agreement, your third shipment, a 90-day supply, was sent for a total of $66.59 (including $2.97 s&h and $3.77 MD Sales Tax) to be paid in 3 installments over 28-day billing cycles. Your 1st payment of $22.32 was billed at the time of shipping, leaving a remaining balance of $44.27.
On January 14, 2019, per your request, your account was cancelled. At that time, a refund of $22.32 was issued for your third shipment, and the remaining balance of $44.27 was cleared.
On January 15, 2019, refunds in the amounts of $22.32, $22.14, and $22.13 were issued for your second shipment.
As all charges for your second and third shipments have already been issued, there are no additional refunds to be issued. Please allow 3 to 5 business days for all refunds to post.
Your smileactives(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
I purchased an item from back in October 19, 2018 from Smileactives in the amount of $22.19. It was for a ONE TIME purchase and NOT to be a recurring order. The advertising is VERY deceptive as I did NOT want to continue receiving this item! When I called to cancel after they sent another product, the representative would not let me. The rep was extremely rude and would not let me speak to a supervisor to voice my concerns. They discontinued sending the third item, but they did not discontinue the bill. I am not paying for an item I did not receive! False and deceptive advertising!!
Product_Or_Service: Teeth whitener
Other (requires explanation) Billing Adjustment I would like a billing adjustment for the second item I did NOT order and for the third item I NEVER received!
Ms. ***
***
*** XXXXX-XXXX
Date: 01/27/19
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We apologize if you were treated less than professionally by any member of our staff. Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website, prior to any personal information being entered. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on September 18, 2018.
On October 19, 2018, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of $66.56 (including $2.97 s&h and $3.74 IL Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your 1st payment of $22.19 was billed at the time of shipping, leaving a remaining balance of $43.99.
On October 25, 2018, per your request, your account was cancelled. At that time, return options and the remaining 2 installments were explained.
On January 7, 2019, while having no record of your second shipment being returned for credit, as a courtesy, your remaining balance of $43.99 was cleared.
Your smileactives(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response.
Scam company send product to me that I didn't order and want to charge me high fees on my credit card. I disputed and they keep sending me bills.
I ordered their trial product to test in the past, and found their product not working well and ended the trial after that. They send replenishment product without notifying me and want to charge me unreasonable price for their product. I declined and dispute the charge through my credit card. They keep sending me bills, and finally send to the debt collector North Shore Agency. It significantly influence my credit score and I am very angry about what they are doing! This company is a scam selling teeth whitening product by subscription. They automatically send refill products without letting customer know.
Remove me from the list of debt collector and repair my credit!!
Tampa, FL ***
Date: 10/14/18
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Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Smileactives(r) on January 30, 2018. As part of the initial purchase, customers are enrolled in the Smileactives(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of "Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of smileactives(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $.99 for shipping and handling per month, unless you call to cancel. All orders are subject to applicable sales tax. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at ***. Every smileactives(r) order comes with our 60-day Money Back Guarantee of the purchase price less shipping and handling." We regret if you found the offer unclear in anyway.
On March 9, 2018, per the terms of the agreement, your second shipment, a three month supply, was sent for a total of $68.48 (including $2.97 s&h and $5.66 SC Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of $23.01 was billed at the time of shipping, leaving a remaining balance of $45.47.
On March 13, 2018, per your request, your account was cancelled, plus the remaining balance and return instructions were provided. To date, we have no record of your second shipment being returned for credit.
On March 20, 2018, your financial institution reversed the first payment of $23.01 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $68.48 due and payable to Smileactives(r). Billing statements were sent monthly advising of the remaining balance.
As a gesture of goodwill and in an effort to fully resolve this matter, the account balance of $68.48 has been cleared. Furthermore, North Shore Agency has been notified to remove your account from collections. Please note: North Shore Agency does not report to credit bureaus. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Smileactives(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
(The consumer indicated he/she ACCEPTED the response from the business.)
Very shady business practices! Smile Actives won't allow customers to cancel their subscriptions online. I even called customer service and they wouldn't allow me to cancel my subscription and all future orders until the next order is in queue. Every subscription service allows their customers to cancel their subscriptions easily. Smile Actives makes it as difficult as possible, charging your credit card along the way. Don't trust this company.
Dear Mr.,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
While you can cancel your account at any time for any reason by contacting Customer Service via chat, email, or phone, if a new shipment has already processed, it will be sent with any applicable charges billed.
Our records indicate that on April 16, 2018, per your request, your account was canceled. As a gesture of goodwill, the outstanding balances of $50.91 was also removed. Nothing further will be shipped or billed.
If you need further assistance, please contact us toll free at 888-922-4638.
Sincerely,
Christine ***
Consumer Affairs