SmileActives Reviews (%countItem)
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SmileActives Rating
Address: 100 N Pacific Coast Hwy #1900, El Segundo, California, United States, 90245-5657
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Over charging automaticly
In July,2020 I placed an order for Smile Active gel as per the tv ad. When I got the bill it was for $45.12. I called Pay Pal and told them I onlly wanted to be charged the $19 as per the add. They said they would try to settle it with the company but that they had already paid it. Then Aug.23rd they paid another $45.12 and again on Aug. 24th. Nowhere did it say when I ordered the1st Order that the cost would be $45.12 or that it would be automatic billing or I would not have ordered it.I would like $116.36 back because I feel that I should only pay for $19.00 as per the add. Besides, I only received the first shipment.
Everything less the $19.00 as per the ad and no more automatic billing
Date: 09/16/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 24, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order. At that time, your initial shipment, a 30-day supply was sent, for a total of $41.32 (including $3.37 MN Sales Tax) and was billed to the PayPal account provided. The order you chose to place online was for a larger 4-piece kit, not the smaller $19.95 advertised offer you referred to.
Also on July 24, 2020, you contacted us via "Live Chat" and requested that your initial order be cancelled. Our representative proceeded to explain that as it had already processed, it could not be stopped from being shipped, followed by details of the Money Back Guarantee, to which they received no further response from you, as the session had been closed. Our records indicate we have received no further contact from you since then, until this dispute.
On August 24, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $133.73 (including $8.97 s&h and $10.91 MN Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $45.12 was billed at the time of shipping to the PayPal account on file, leaving a remaining balance of $88.61. According to FedEx tracking, this shipment was delivered on September 2, 2020, at 12:05 p.m.
While our records show we have received neither shipment back, as a gesture of goodwillin an effort tofully resolve this matter,your remaining balance of $88.61 for your 2nd shipment has been cleared, and your account has been cancelled.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
Maybe they have a "fine-print" to legally protect themselves but very deceptive perhaps illegal auto subscription scam - they delivered me a second bottle without my "renewal", charged my credit card then offered to refund me once product was returned. Rather than wasting time and money to return the product, I decided to just keep it.. they haven't changed even after settling a lawsuit few years ago... Be careful and don't be a fool like me - STAY AWAY from this product.
(on a positive note, their customer service for cancellation was knowledgeable and professional)
Dear Hyong,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. We apologize if there was any misunderstanding.
On 6/26/2020 your 2nd shipment, a 90-day supply, was sent for a total of $74.16 (included $8.97 s&h plus $5.34 CA tax) to be billed in 3 installments over 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $25.19 was charged at the time of shipping. The second and third payments of $25.49 and $25.48 were charged on 7/27/2020 and 8/27/2020.
As a gesture of goodwill, a refund of $64.49 (less shipping and handling) was issued today. Please allow 3-5 business days to view this credit.
Please rest assured your Smileactives account is closed. Nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
Ordered initially from an ad on the internet. Buy one tube get one free. No obligation to buy. They charged my card twice so I disputed and won.
Now they are sending me past due invoices. One received today was for $45.88. This is harassment.
Stop sending me bogus invoices in the mail. The po box is in *** so I see this as out of state violations.
Date: 09/10/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 7, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On June 8, 2020, your initial shipment, a 30-day supply, was sent for a total of $19.95 and was billed to the credit card provided.
On July 8, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $68.82 (including $8.97 s&h) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of $22.94 was billed to the credit card on file, leaving a remaining balance of $45.88.
On July 10, 2020, when you spoke with us, the billing process for your 2nd shipment was explained.
On August 6, 2020, your account was cancelled by request due to disputed charges.
On August 8, 2020, we attempted to bill your 2nd installment of $22.94 for your 2nd shipment but the transaction was declined, leaving a remaining balance of $45.88.
Asa gesture of goodwillin an effort tofully resolve this matter,the remaining balance of $45.88 for your 2nd shipment has been cleared.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
I ordered their product thinking it was a one time order and charge . It turns out that they subscribe you to an ongoing subscription without consent.
On August 13, 2020 I ordered their product thinking it was a one time order and charge .
(Order # XXXXXX)
(Item# ***
(Account # XXXXXX)
(Payment amount: ***
(Payment method: Chase Visa Credit card)
It turns out that they subscribe you to an ongoing subscription without consent.
When I contacted them via Chat, they made it difficult to cancel subscription. But after I asked to chat with a supervisor, the sales agent relented and said she cancelled my subscription.When I asked for confirmation on cancellation, they stated that I would be getting an email confirmation within *** hours.
After reading prior reviews on Revdex.com, it appears that they do not cancel the subscription as promised.I will be taking this complaint to Chase Visa for additional resolution.
I am asking for a full refund of
XXXXX ***
*** XXXXX-XXXX
Date: 09/10/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on August 13, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On August 14, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** CA Sales Tax) and was billed to the credit card provided.
On August 22, 2020, per your "Live Chat" request, your account was cancelled.
On September 8, 2020, your financial institution reversed the payment of *** for your original shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of *** due and payable to smileactives(r). As these funds have already been returned to you, there is no further refund available.
While our records indicate we have not received your original shipment back, asa gesture of goodwillin an effort tofully resolve this matter,the remaining balance of *** for your original shipment has been cleared.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from this company is erroneous. It states that I signed up online and I DOD NOT sign up online. After watching their commercial on TV, I called the number displayed and talked to a live customer service agent. She asked for credit card information and mailing address. She never stated that this was going to be a recurring charge and she emphatically did not lay out terms and conditions of my purchase. I told her that I wanted only a one-time purchase and she said that I could cancel anytime. I repeated that I did want to be put on a recurring purchase plan and it appears that she ignored my request and did so anyway. Although my credit card has been reimbursed, it was not reimbursed by this company. I feel that this company should be monitored for fraudulent business practices in the future.
Mr. ***
XXXXX ***
*** XXXXX-XXXX
Date: 09/29/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for the opportunity to respond. We apologize if there was any miscommunication regarding your order or the member program.
As noted in our previous response, your smileactives(r) account was closed as requested on August 22nd, with nothing further to be shipped or billed. You are welcome to keep original shipment at our expense if you have not yet returned it.
Sincerely,
***
Consumer Affairs
I purchased a tooth whitener by email and received 2 little ampules of tooth whitener for $21.15, then received another shipment for $24.68, which was a larger shipment, then today 8/20/20 my credit card was charged another $23.14. I contacted the Company on 7/20/20 and requested that my credit card NOT BE CHARGED anymore. Then I found out they were going to charge me again on 9/20/20 (which I told them to CANCEL/CLOSE ACCOUNT #XXXXXX, THEY INFORMED ME THEY CLOSED IT ON 7/20/20), but if they closed the account back on July 20, 2020 how did the charged me on 8/20/20 and then again coming up 9/20/20.
I haven't asked for a refund just asked them to STOP charging my credit card.
Hope that they stop charging me. I TRULY BELIEVE THIS IS A SCAM AND JUST WANT IT TO STOP
***. ***
Product_Or_Service: Tooth whitener
Order_Number: XXXXXX
Other (requires explanation) Do not make any further charges to my credit card.
Ms.. ***
Unit ***
XXXXX *** Rd
*** XXXXX-XXXX
Date: 09/04/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 17, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On June 18, 2020, your initial shipment, a 30-day supply was sent, for a total of $21.15 (including $1.20 MD Sales Tax) and was billed to the credit card provided.
On July 20, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $72.95 (including $8.97 s&h and $4.13 MD Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of $24.68 was billed to the credit card on file, leaving a remaining balance of $48.27.
Also on July 20, 2020, per your telephone request, your account was cancelled. At that time, your 2nd shipment status a remaining balance were provided. The cancellation process cancels all future shipments, it does not cancel remaining installments for orders already processed and/or shipped.
On August 20, 2020, your 2nd installment for your 2nd shipment was billed, as scheduled, to the credit card on file, leaving a remaining balance of $24.13.
Asa gesture of goodwillin an effort tofully resolve this matter,the remaining balance of $24.13 for your 2nd shipment has been cleared.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
On July 27,2020 I received and unauthorized deduction from SmileActives after cancelling my account. This deduction took place out of my checking account.
I then alerted my bank of this Fraudulent act. Shortly thereafter I received another package sent to my home which I did not ask for as I cancelled my account.
I immediately called SmileActives and was told to send the package back and write Refused on the package. I did this on July 6th. Today I received a bill in the mail for the package I sent back through our city post office. I called SmileActives and spoke to *** and she stated the package was received on July 26th and she could not stop her computer system from sending me the bill I received today and to ignore any future bills. I asked *** if she received the package Why would I get any bills at all. She again stated computer issues. I told her I would not be apart of a scam and to leave me alone. I am a Senior and will not be treated this way.
Product_Or_Service: Oral Healthcare
Order_Number: XXXXXX
Account_Number: XXXXXX
Other (requires explanation) Other (requires explanation) I would like to have no more bills from SmileActives and to no longer have any Harassment from this company. Leave me alone as I am a Senior and will not take this abuse from SmileActives. to have no correspondence from this company ever again.
Ms. ***
***
*** XXXXX
Date: 09/04/20
Complaint ID: XXXXXX / XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA / XXXXXXXXXA
Dear Ms.,
Thank you for the opportunity to respond.â?¯
The information provided in our response to your previous complaint referenced above details the actions taken regarding your concerns. Refunds have been issued and balance remaining was cleared.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Contacted customer service via chat and they won't give me a return label or process a refund.
I bought from them using the promo for buy 1 get 1 with free shipping. I only expected to pay $24.97 and then a few days after receiving those 2 small bottles, I got a notification for another $24.97 charge and a shipment notification for an order I never placed. Then I find out that they are going to charge me nearly $50 more on top of that for the bottle I never ordered and they won't issue me a refund for it and won't give me a return shipping label.
One of the worst customer experiences I've ever had. They market it as buy one get one free with free shipping. Then I unexpectedly got more charges and a bigger bottle I never ordered. When I used their chat support to fix it, they said they can't issue a refund, only extend the money back guarantee period even though I said I didn't want to continue. So here I am without a return label and more pending charges to come. Total scam!
Date: 09/03/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 10, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On July 13, 2020, your initial shipment, a 30-day supply was sent, for a total of $21.35 (including $1.40 IN Sales Tax) and was billed to the PayPal account provided.
On August 12, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $73.64 (including $8.97 s&h and $4.82 IN Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of $24.97 was billed to the PayPal account on file, leaving a remaining balance of $48.67.
Asa gesture of goodwillin an effort tofully resolve this matter,a full refund of $24.97 has beenissued for your 2nd shipment, and the remaining balance of $48.67 has been cleared. Please allow 3 to 5 business days for the funds to post to your account. Also, there is no need to return the shipment, so please feel free to use it with our compliments and apologies for any inconvenience this process may have caused.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
An unauthorized charge to my debit account, which they refuse to resolve and
credit back to my account for product I did not order or receive.
On or about 7/08/20 I ordered a smile active product to try out and paid for with my debit card. On or about 30 days later I noticed another charge for *** from this
same company which was not authorized by me. I called and complained I did not
order any further products, nor to this date 8/20/20, receive anything. According to tracking information said item was cancelled and never shipped by smile actives.
When I call the company they tell me I will receive my credit back to my account when return an item I never ordered or received. This is going on long enough and I want my credit back to my account. I will never deal with this company again and wonder if this is their normal course of doing business.
Timely refund back to my account
Ms. ***
***
*** XXXXX-XXXX
Date: 09/03/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 6, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On July 8, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** AL Sales Tax) and was billed to the credit card provided.
On August 6, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** AL Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of *** was billed to the credit card on file, leaving a remaining balance of *** We regret to learn that you did not receive this shipment.
Also on August 6, 2020, per your telephone request, your account was cancelled.
Asa gesture of goodwillin an effort tofully resolve this matter,a full refund of *** has beenissued for your 2nd shipment, and the remaining balance of *** has been cleared.Please allow 3 to 5 business days for the funds to post to your account.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
They still owe me *** for the amount debited to
my account on 8/10/2020 and the most recent debit in
the amount of *** today, 9/9/2020, for a total of
*** refund. I spoke with one of their service
reps yesterday and she had no problem looking into
the matter and confirming what has transpired. Also,
I did not sign up or agree to any future orders, as
this was a one time TV trial offer for my first
purchase. BY THE WAY IT DOES NOT WORK AND I BELIEVE
IT IS NOTHING MORE THAN A SCAM.
Ms. ***
***
*** XXXXX-XXXX
Date: 09/21/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for the opportunity to respond.
As noted in our previous response, your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order, without which, you would not have been able to complete your initial order placement.
On September 8, 2020, refunds of *** and *** were issued for your 2nd shipment.
On September 21, 2020, an additional refund of *** was issued for your 2nd shipment, as an adjustment to complete the refund of *** the full amount previously charged for your 2nd shipment. Please allow 3 to 5 business days from the date issued, for all refunds to either have posted, or to post to your account.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Purchased a one time product and ended up on an auto billing without my permission or authorization.
Purchased a one time product and ended up on an auto billing. I'm always careful about reading fine print for auto billing or trials. Did not read anything about auto billing. Charged monthly. Company won't allow return of product or reversal of charges and told me I could only send the last shipment back and I would have to pay to ship it back to them. These charges were unauthorized. I offered to send their product back in order to be refunded but I won't send it back on my dime.
They can have their product back on their shipping dime and I want my money refunded. I did not ask for this additional product or the autoship charges
Date: 08/28/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on September 25, 2019. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On September 26, 2019, your initial shipment, a 30-day supply was sent, for a total of $26.70 (including $1.75 FL Sales Tax) and was billed to the credit card provided.
On July 30, 2020, per the terms of the agreement, your fifth shipment, a 90-day supply was sent for a total of $89.69 (including $8.97 s&h and $5.87 FL Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $30.32 was billed at the time of shipping, leaving a remaining balance of $59.37.
On August 14, 2020, per your "Live Chat" request, your account was cancelled. Our records indicate this to be the 1st contact received from you since inception of the account.
On August 24, 2020, return instructions for your fifth shipment were provided via email response.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
Don't order this product, the company is set up by hiding terms and paying options. They use an auto system named "Mary," to frustrate you before giving a live beauty advice who is clueless. Scam, Scam, Scam!
Dear Octauvis,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for SmileActives® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in bold font prior to orders being finalized. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
We show on 6/17/2020 your 2nd shipment, a 90-day supply, was sent for a total of $72.95 (included $8.97 s&h plus $4.13 MD tax) to be billed in 3 installments over 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $24.68 was charged at the time of shipping. The second and third payments of $24.14 and $24.13 each were charged on 7/18/2020 and 8/18/2020 respectively.
As a gesture of goodwill and in an effort to fully resolve the matter, refunds totaling $72.95 have been issued for your 2nd shipment.
Please rest assured your SmileActives account is closed. Nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
Bought 1 time purchase, no where does it indicate it would automatically send more and bill me again for product.
Had not even gone through product before they decided, without asking or authorizing with me, to send and invoice for more. NO thanks, this is a scam, very bad way to try and get more business. Automatically sending and charging for product without authorization is very in professional. Have not even had enough time to see if product even works yet, they took it upon their selves to send more. No thank you. Don't even care to finish trying original purchase at this point.
Refund and confirmation or documentation they will not send more or attempt to charge me ever again without authorization.
Mr. ***
***
Plano, TX XXXXX-XXXX
Date: 08/26/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 10, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On July 13, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** TX Sales Tax) and was billed to the PayPal account provided.
On August 12, 2020, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** TX Sales Tax) to be billed in 3 installments over 31-day billing cycles. We were unable to collect your first installment of *** due to credit card declines, leaving a remaining balance of ***
Also on August 12, 2020, per your request, your account was cancelled. Unfortunately, your order had already been processed as scheduled, and could not be stopped from being shipped.
As a gesture of goodwillin an effort tofully resolve this matter,your remaining balance of *** your2ndshipment has been cleared.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
I never authorized more than a SINGLE purchase, never agreed to multiple or reoccurring shipments. My Credit card company or paypal has been told NOT to process any more payments. I might have tried the product fully but was not even able to complete first trial before you decide to automatically charge my card and send more without my authorization. Very bad way to do business, there fore sent ALL products back, will not even try anymore or recommend this product or type of business.
Mr. ***
# ***
***
*** XXXXX-XXXX
Date: 09/11/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for the opportunity to respond.
As noted in our previous response, your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order. We would not have been able to process the order without your agreement to the terms and conditions. We regret if there was any misunderstanding regarding the terms of purchase.
Your account is closed and nothing further will be billed or shipped. We removed the balance on your account and you are free to keep the last shipment.
Sincerely,
*** D.
Consumer Affairs
Deceptive advertising and billing practices.
I ordered my product from them online after seeing their commercial. I went to the website and completed my transaction thru Paypal on 6/2/20. Then I get a notice on 6/29/20 from Paypal that there is another charge for.going to post for $22.50. I contacted Paypal and they said they couldn't refund that type of charge, so I called company and was informed it was for another shipment. I informed her that I didn't authorize that and she said well it's in our "Terms and conditions". In other words that stuff nobody reads and I thought was just authorizing the one payment. She agreed to send me a return label and when I got the product just to send back, which they hadn't shipped yet, and they would refund. I have an email from them cancelling my account on 7/8/20 and showing $0 due. Yesterday I got an email from Paypal stating another $22.50 was just taken from my account Filed a dispute with them and before I could submit my information, Paypal sends me an email stating it was a reoccuring charge and they can't refund and closes my dispute. However, they did cancel any further reoccuring charges. This is deceptive advertising as their commercial does not say you have to purchase any future products automatically and as for it being in terms and conditions, well everyone knows those don't get read.. They are being really deceptive in the way they are treating customers. Also, I sent back their new shipment without opening it a week ago. I want my money back and I want them to put that reoccuring practice in their advertising where customers wil REALLY see it. I cannot attach the email they sent as a file, but if you give me an email address, I can forward to you. I am on disability and I cannot afford to be ripped off by people.
I want a refund of the 2 payments of $22.50 they took from my Paypal.
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 2, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On June 2, 2020, your initial shipment, a 30-day supply was sent, for a total of $21.90 (including $1.95 TN Sales Tax) and was billed to the PayPal account provided.
On July 6, 2020, per your telephone request, your account was cancelled. Unfortunately, your next order had already been processed as scheduled, and could not be stopped from being shipped.
On July 7, 2020, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of $75.53 (including $8.97 s&h and $6.71 TN Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of $22.40 was billed at the time of shipping, leaving a remaining balance of $53.13.
On July 8, 2020, as a courtesy, a Merchandise Return Label was sent to you via regular mail to facilitate the return of your 2nd shipment at no additional cost to you.
On August 7, 2020, your 2nd installment of $21.65 was automatically billed to the PayPal account on file as scheduled, leaving a remaining balance of $31.48.
On August 12, 2020, 2 refunds in the amounts of $22.40 and $21.65 were issued for your 2nd shipment, and the remaining balance of $31.48 was cleared. Please allow 3 to 5 business days for these funds to have posted.
Your smileactives(r) account is closed with nothing further to be shipped or billed to you.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
They provided a refund. Still think the auto ship needs to be clearer. Also, their tv ad states results in 30 days and customer service told me 60. Product doesn't work in either of those time periods.
I tried to cancel my smilactices account 3 times in one day. 1st call on phone was cut off. Not cancelled and the 2nd 2 were online chats.
The product doesn't work and trying to cancel it 3 times with no luck. No one follows they they ignore me or offer some bs way of trying to keep my account.
I want to cancel and they say in tv infomercial that you can cancel if not satisfied. They do not follow this statement and make you call and call , etc
Hill Rd
*** XXXXX-XXXX
Date: 08/24/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 15, 2020.
On June 16, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** NC Sales Tax) and was billed to the credit card provided.
On July 14, 2020, when you spoke with us, our records indicate your next order was postponed to July 30, 2020 as requested.
On July 30, 2020, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** NC Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of *** was billed at the time of shipping, leaving a remaining balance of ***
On July 31, 2020, per your request, your account was cancelled.
In an effort to fully resolve this matter your remaining balance of *** for your 2nd shipment has been cleared, and your account now reflects a zero *** balance..
Your smileactives(r) account is closed with nothing further to be shipped or billed to you.
Sincerely,
***
Consumer Affairs
Unbeknownst to me, this company had me in an auto renewal order that I did not request. When I discovered that an order was about to be sent to me I called to have my "membership" cancelled (the item at time time had not been shipped - this was 78/28/20). When I called right away on 7/28/20 I requested cancellation and told Smileactives to stop the shipment and not to bill me. I then called FedEx referring to the tracking number and discovered that the package had a label but was not shipped. I requested with FedEx to stop the shipment and was told to call back when it was in the system for delivery. A few hours later, I discovered it was in the system for delivery, so I called once again to request CANCELLATION AND RETURN TO SHIPPER. Customer service at FedEx told me I would have to call Smileactives and have them put in the request to have it returned. So I called customer service and Smileactives to do this, and got a run around that I would have to accept the delivery, then return it in order to get a refund. Can you believe this'?? This was after I cancelled my "membership" I then contacted my bank online to put in a request to not pay for any orders with Smileactives - guess what - by bank was charged for *** (with two more payments for this amount to come). So I called Smileactives customer service today (7/29/20) and told them that I contacted FedEx and tole them that I did not want to receive this package and for it to be returned to Smileactives. Fedex told me that Smileactive can call Fedex with the tracking number and have the delivery for this item CANCELLED AND RETURNED. When I talked with customer service today and told them this, I was told they would not do this. This company is running a scam and needs to not do this. All they have to do is call FedEx and have the item returned and honor my refund. And stop these unethical practices.
Refund Please have Smileactives STOP THIS SHIPMENT, HAVE THE ITEM RETURNED TO THEM, AND GIVE ME FULL REFUND.
Mr. ***
***
*** XXXXX-XXXX
Date: 08/24/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 25, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On June 25, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** CA Sales Tax) and was billed to the PayPal account provided.
On July 28, 2020, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** CA Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of *** was billed at the time of shipping, leaving a remaining balance of ***
On July 28, 2020, per your telephone request, your account was cancelled, and you were provided a re-cap of the auto-ship program previously agreed to and the return/refund process.
On July 30, 2020, when you again spoke with us, you were provided an additional re-cap of the auto-ship program agreed to and the return/refund process. At that time as a courtesy, a refund less s&h was issued to you in the amount of *** and your remaining balance of *** was cleared.
In an effort to fully resolve this matter, I am sending you a Merchandise Return Label to facilitate the return of your 2nd shipment at no additional cost to you. Please allow 7 to 10 business days for this to arrive via regular mail.
Your smileactives(r) account is closed with nothing further to be shipped or billed to you.
Sincerely,
***
Consumer Affairs
This morning I saw an unauthorized deduction from my Chase banking account was taken out for $*** after canceling my account. I received a shipment
I cancelled my account with smileactives in June of this year I received a package on June 30th which was promptly taken to the *** Post Office with refused written on it to be sent back. As of today I see a deduction of *** taken from my Chase account unauthorized I feel as a 65 year old Senior this is a scam and would like my money refunded. I will be contacting Chase as wel .
To have no further shipments sent to me and most of all no further deductions from my Chase bank account
I received *** credit to my Chase account I will accept this and close this. I never want to here from this company again. I am a Senior and a Cancer survivor and would like to move on.
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 22, 2020. At that time, your initial shipment, a 30-day supply was sent, for a total of $*** (including $*** IL Sales Tax) and was billed to the credit card provided.
On June 22, 2020,per your request, your account was cancelled. However, as your next scheduled shipment had already processed, it could not be stopped from being shipped.
On June 23, 2020, per the terms of the agreement, your second shipment, a 90-day supply was sent for a total of $*** (including $*** s&h and $*** IL Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first installment of $*** was billed at the time of shipping, leaving a remaining balance of $***.
On July 24, 2020, your 2nd installment of $*** for your 2nd shipment was billed, leaving a remaining balance of $***.
On August 3, 2020, your financial institution reversed the 2nd installment of $*** for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $*** due and payable to smileactives(r).
On August 13, 2020, a refund in the amount of $*** was issued for your 2nd shipment, and the remaining balance of $*** was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $*** (s&h) was not refunded.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I never purchased this product so I had to cancel my credit card . STAY AWAY from this company. It is a total SCAM!
Dear Mr.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
We do advised anyone who does not believe they have placed an order with our company to dispute the charge with their financial institution, which you have advised you have already done.
We believe we have located the account opened with your information and have cancelled it so that no further orders may be placed or shipped.
Sincerely,
***
Consumer Affairs
Automatic subscription charges to credit card when it was never stated that this was an automatic renewal order!!
Oral Care Products LLC (Smileactive). Order# XXXXXX *** charged to PayPal on
July 15, 2020. Ordered original product (buy one get one free) for *** tax to try product. Nowhere did it say that they would keep sending and charging my account. Called to cancel order (it was the Philippines). The company says it is located in NC but they were unable to give me any address or name to contact someone here in the US. Was also told that the charge for the shipment would be *** not just the *** which has initially showed on my paypal acct. July 15th. After arguing and saying I would not pay that (they claimed it already shipped), she or he (couldn't tell), relented and said they will cancel my account and will refund me. Waiting to see if this happens. Tried to file a complaint with PayPal but it would not go through since the charge still says pending. Wanted to file this complaint in case my efforts to correct did not work.
If my efforts worked I am expecting a refund. If that does not happen I would like to continue with this claim. Also, feel like people should be made aware of the scam.
Way
*** XXXXX-XXXX
Date: 08/06/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives(r) Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of *** plus *** for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and changes, call customer service anytime at (XXX) XXX-XXXX." We regret if you found this offer to be unclear in any way.
Per the terms of the online offer, on July 16, 2020, your second shipment, a three month supply, was sent for a total of *** (included *** s&h plus *** MD sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of *** was charged at the time of shipping, leaving a remaining balance of ***
On July 17, 2020, as a courtesy, a refund of *** was issued and the remaining balance of *** was cleared. Per the terms of our money-back Guarantee, the s&h and the tax on the s&h totaling *** was not refunded.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Around December 2019, I bought a toothpaste and electric brush being advertised on TV by Smileactives. I still happen to have the online infomercial from where I ordered on TV:
***
This informercial claims that consumers pay "as little as $11.99" X 5 months time."
After I paid by phone the total price, I discovered my account was being overcharged. I had asked to pay the whole bill by phone, however, Smileactives took it upon itself to have my credit card charged on installments. As I discovered what was happening I checked my bank account. I had to shut down my credit card as "Smileactives" continued charging and fraudulently withdrawing money 5 more times after.
Even as I sent back a "7-Piece 90-Day Continuity-Gel + 3 pens + Brush Heads" package, Smileactives refused to acknowledge being in receipt.
So far Smileactives has grabbed $239.82 on five payments of about $50 each. It continues to bully through means of intimidation sending mail to my address in an effort to collect another $90.76.
Included is the online informercial as advertized on TV, making claims that as little as $11.99 X 5 is the total purchase.
Product_Or_Service: Toothpaste
Order_Number: XXXXXX
Refund I sent back a "7-Piece 90-Day Continuity-Gel + 3 pens + Brush Heads" delivery and refused a "membership" I never agreed to by word nor signature. Out of *** Smileactives still wants another *** threatening collection. I want all *** back into my account.
Mr. ***
Unit ***
*** St
*** XXXXX-XXXX
Date: 08/03/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on November 29, 2019.
Per the terms of the online offer, on January 2, 2020, your second shipment, a 90-day supply, was sent for a total of $136.15 (included $8.97 s&h plus $7.48 MA sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $45.39 was charged at the time of shipping. The second and third payments of $45.38 each were charged on February 2 and March 4, 2020.
Also per the terms of the online offer, on April 2, 2020, your second shipment, a 90-day supply, was sent for a total of $136.15 (included $8.97 s&h plus $7.48 MA sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $45.39 was charged at the time of shipping, leaving a remaining balance of $90.76.
On May 5, 2020, we attempted to process your second payment of $45.38 for your third shipment, but your charge card was declined by your financial institution. Several invoices have been sent informing you of the remaining balance of $90.76.
However, as a gesture of goodwill and in an effort to resolve this matter, we have issued a refund of $45.39 for your third shipment and cleared the remaining balance of $90.76. Please allow 3-5 business days for this credit to post to your financial account. Your second shipment is well beyond our 60-Day Money-Back Guarantee.
Your smileactive(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Bait and switch. Commercial said cost was $19.99 plus shipping which came out to $24.97. They were not supposed to ship again for three months but shipped the next month causing me overdraft fees. They said they would refund the purchase price but not shipping. They refunded me $15.37, saying shipping was $9.67. Not exactly what my invoice said. $4 doesn't sound like much but when you're on disability it can be.
Product_Or_Service: Smileactives Gel
Refund Refund the other $4 and don't let them scam someone like this again. Stuff doesn't work that great anyway.
Ms. ***
*** Rd
West *** XXXXX-XXXX
Date: 07/20/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.
The online offer stated: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives(r) Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $2.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if there was any confusion that your entry kit was a one month supply with your first 90 day supply coming 30 days after.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on April 28, 2020.
Per the terms of the offer, on June 2, 2020, your second shipment, a 90-day supply, was sent for a total of $73.64 (included $8.97 s&h plus $4.82 NC sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $24.97 was charged at the time of shipping, leaving a remaining balance of $48.67.
On July 1, 2020, a refund less the $8.97 s&h plus $0.63 NC sales tax on the s&h was issued in the amount of $15.37 and the remaining balance for your second shipment was cleared.
As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $9.30 s&h for your second shipment. Please allow 3-5 business days for this credit to post to your financial account.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
STAY AWAY from this company. It is a total SCAM! They sign you up for a subscription without your knowledge or permission. Then when you cancel your account, they continue to charge your credit card - even after receiving email confirmation that the account was canceled. They promise refunds but I've yet to receive mine, and they flat out lie about everything. I have never had a more frustrating experience with any company in my entire life.
Dear Tracy,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
All orders on your account were sent within the terms of the online offers. Your account was cancelled per your request; however, any orders sent prior to cancellation continue to bill until paid in full or are returned for credit.
Our records indicate that your return was processed on July 13, 2020, at which time a refund was issued less s&h per the terms of our 60-Day Money-Back Guarantee.
Sincerely,
Christine D.
Consumer Affairs