SmileActives Reviews (%countItem)
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SmileActives Rating
Address: 100 N Pacific Coast Hwy #1900, El Segundo, California, United States, 90245-5657
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I have experianced some whitening, but what I have also experianced is that it leaves a film in my mouth, even though I rinse after each use, nit sure if anyone else has had this issue, but I am going to stop using it
I strongly suggest folks NOT fall into this trap with this product and vendor.
This company had unclear and barely disclosed account membership systems and is now trying to collect funds for a product I never wanted.
I ordered a special set of two mini dental gels for order #XXXXXX *** on 05/21 because I asked to buy the product for someone to try. During my initial transaction any information regarding any continued monthly membership was never properly disclosed to me. Then on 06/22 I was unexpectedly was charged for *** and furthermore was charged on 07/20 for *** unexpectedly, associated with order #XXXXXX . I have called them to see why I was charged and they informed I was a part of an auto-delivery membership and that I would be charged for the total of *** processed through 3 payments. I was never properly informed that I would be a part of an auto-delivery system. I have disputed the charges of *** and *** with my card issuer and SmileActive have continued to harass me by sending me mail claiming my account is past due. It seems by many other complaints that were made recently that this issue is not just relegated to me.
I would like the business to cease all communication with me and to stop pursuing funds for a transaction I never authorized.
My Customer # is XXXXXX
Mr. ***
XXXXX New ***
Great *** XXXXX-XXXX
Date: 10/13/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 18, 2020.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. The information regarding the terms of the online offer and the continuity program are provided in bold font prior to orders being finalized. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On May 19, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** VA Sales Tax) and was billed to the credit card provided.
On June 18, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** VA Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of *** was billed at the time of shipping to the credit card on file, leaving a remaining balance of ***
On July 19, 2020, your 2nd installment of *** for your 2nd shipment was billed to the credit card on file as scheduled, leaving a remaining balance of ***
On July 28, 2020, your financial institution reversed your 2nd installment of *** for your 2nd shipment, and on July 31, 2020, your financial institution reversed your 1st installment of *** for your 2nd shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the amount of *** due and payable to smileactives(r).
As a gesture of goodwillin an effort tofully resolve this matter, the balance of *** has been cleared.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
Ordered product on Sept 3rd for $21.63 which is what I wanted, However checking my Paypal account this month I have two transactions on October 4th and 5th both for $24.62! These are some real crooks at this Oral Care Products LLC folks!! I since had Paypal block these pirates from my account, and they angeringly did so. Buyers Beware!!
Dear Robert,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
As part of the initial purchase, customers are enrolled in the smileactives® member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives® until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
Our records reflect that the transactions you've referenced on 10/4 and 10/5 are the authorization for payment and the finalized charge for the 1st installment of your 2nd shipment: your payment is submitted to your credit card's issuing bank for approval before the charge is finalized, and this may not always be the same date that we charge your credit card. Please be advised, funds in the amount authorized are often held by your financial institution for 3-5 business days and may not be available to you during such time. As procedures vary amongst financial institutions, you may want to check with your financial institution in terms of how it handles authorizations. Typically, in any case, the amount authorized does not appear on your statement, just the amount ultimately charged.
As a gesture of goodwill in an effort to fully resolve the matter, your 2nd shipment has been refunded (less s&h) and the outstanding balance which was due for this order has been removed. Please allow 3-5 business days for this credit to have posted to your statement.
Please rest assured your smileactives® account is closed. Nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
Reviewed my account and this company constantly took out unauthorized payments.I ordered a "trial" which was advertised on a commercial for "ONLY 14.95..with no commitment"!!!.Recieved the trial size which totaled $21.55.Took the payment on Sept.3,2020.Saw another payment from my account which was illegal and unauthorized on September 4,2020,October 4,2020 for $21.55 and $25.26.I only authorized a one time payment for the trial.This company is taking funds from my account without my permission.I want a full refund for unauthorized payments..HOW DARE YOU TAKE ADVANTAGE OF CONSUMERS HARD WORKING MONEY IN THE MIDDLE OF A PANDEMIC!!!!With false advertisements to try a product that takes your money without authorization.I agreed to try this product one time.When my funds were taken out of my account I DID NOT RECIEVE ANYMORE PRODUCTS!!!!!Just taking my funds......I WANT A FULL REFUND AND WARN CONSUMERS TO NOT TRY THESE PRODUCTS!!!!!
Dear Cynthia,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for SmileActives® via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. The information regarding the terms of the online offer and the continuity program are provided in bold font prior to orders being finalized. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of smileactives® on 9/4/2020. Per the terms of the membership agreement, on 10/5/2020 your 2nd shipment was sent as scheduled, to be billed in three installments.
We show the 1st installment payment was authorized for your 2nd shipment; your payment is submitted to your credit card's issuing bank for approval at the time your order begins the shipping process. Funds in the amount authorized are often held by your financial institution for 3-5 business days and may not be available to you during such time. Procedures vary amongst financial institutions and you may want to check with your financial institution in terms of how it handles authorizations. Typically the amount authorized does not appear on your statement, just the amount ultimately charged: in this case, the authorization for this payment was not finalized
Additionally, we show the outstanding balance has been removed for your 2nd shipment. Please keep this shipment with our compliments, to use or dispose of as you see fit.
Please rest assured that your smileactives® account is closed with no balance remaining. Nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
Ordered from smileactives never received . I do believe this is a scam operation none of the phone numbers are no good. XXX-XXX-XXXX website.XXXXXXXXX
My visa was used to pay for smileactive whitener for 19.99 but charged 21.55 on September 23,2020 reference XXXXXXXXXXXX and I was given a email with only a tracking number no receipt of purchase. I opened a fraud claim with Visa card .The package was supposedly delivered on Saturday September 26,2020 and when I called fedex someone from India answered and told me to call merchant but that's impossible because the numbers are no good.
I just want the product I ordered or my money back
Date: 10/05/20
r (X-XXX-XXX-XXXX) or "Live Chat" options listed on the website; we have tested the provided phone number and chat option without issue.
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on September 21, 2020.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On September 22, 2020, your initial shipment, a 30-day supply was sent, for a total of $21.55 (including $1.60 OH Sales Tax) and was billed to the credit card provided. FedEx tracking #XXXXXXXXXXXXXXXXXXXX confirms delivery on Sat 9/26/20 at 10:08 a.m. and was left at your front door by the FedEx driver.
We regret if you experienced any difficulties in attempting to contact us at our Customer C
As a gesture of goodwillin an effort tofully resolve this matter, I have ordered a complimentary replacement be sent to you, which should ship within the next 24 to 48 hours.
Your smileactives(r) account remains active with your next shipment, a 90-day supply, rescheduled to be sent to you on November 5, 2020.
Sincerely,
***
Consumer Affairs
Cancelled products shipments after first shipment billing continued in spite of letters sent disputing invoices
This "plan" was cancelled on June 22, 2020 at 11:53 AM (ET) in a phone call with "***". I was assured that there would be no more product shipped or billing.
We have since been billed *** via PayPal and another product has shipped. I have made the payments via PayPal "inactive" and there will be no more payments.
We will NOT be paying for this product, ever again, including the referenced invoice since we cancelled the plan more than two months ago.
We have sent three letters to the company at the Harlan, Iowa address on the bill with the same verbiage as above.
Just trying to get the harassment stopped. I don't know if this has shown up on my credit report but if so, that will need to be resolved as well.
Mr. ***
*** XXXXX-XXXX
Date: 10/05/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 22, 2020.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
At that time, your initial shipment, a 30-day supply was sent, for a total of *** (including *** IN Sales Tax) and was billed to the PayPal account provided.
Also on June 22, 2020, per your telephone call with our Customer Care, our records reflect that your account cancellation was requested. However due to a system error, the cancellation was not processed correctly and your account remained active: we apologize for any inconvenience caused by this error.
Consequently, on July 24, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** IN Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installments of *** was declined by PayPal, leaving a remaining balance of ***
On August 12, 2020, per your written request, your account was cancelled.
As a gesture of goodwillin an effort tofully resolve this matter, the remaining balance of *** for your 2nd shipment has been cleared. Due to the PayPal transaction decline, you have not been charged for the shipment, therefore there is no pending refund. Please feel free to keep the 2nd shipment with our compliments, to use or dispose of as you see fit.
Furthermore, North Shore Agency has been notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
I ordered the product, not realizing it would be refilled thereafter. Repeated attempts to contact them to cancel have not been futile.
On June 9, 2020 I responded to a television ad by making what I believed was a one-time purchase of SmileActives tooth-whitening product. Once I realized they had fooled me into an ongoing subscription, I immediately tried to cancel, by phone and by email. The company does not answer their telephone, nor will they reply to me by email. I do not dispute my first payment to them, but I would like a full refund of all the charges they have made to my credit card since then, since they promised I could cancel at any time, yet they have cut off all communication with me. I am waiting to return the items until they correspond with me. The total amount of refund I am seeking is *** which is the amount they have automatically charged my credit card after I began attempting to cancel my account.
I am seeking a refund of *** which is the amount they have automatically charged my credit card after I began attempting to cancel my account with them.
Mr. D ***
r (X-XXX-XXX-XXXX) or "Live Chat" options listed on the website; we have tested the provided phone number and chat option without issue.
PO Box 278
Big Horn, WY XXXXX-XXXX
Date: 10/05/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 9, 2020.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
At that time, your initial order for 2 different 30-day entry kits *** + *** was sent, for a total of *** (including *** WY Sales Tax) and was billed to the credit card provided. As explained above, each kit ordered will generate their own auto-ship replenishment program.
On July 10, 2020, per the terms of the agreement, your 2nd shipment, a 1-piece, 90-day supply was sent for a total of *** (including *** s&h and *** WY Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 3 installments of *** and *** were billed to the credit card on file on July 10, August 10, and September 10, 2020, respectively.
Also on July 10, 2020, per the terms of the agreement, your 2nd shipment, a 4-piece, 90-day supply was sent for a total of *** (including *** s&h and *** WY Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 3 installments of *** and *** were billed to the credit card on file on July 10, August 10, and September 10, 2020, respectively.
As requested in your complaint, both auto-ship programs have been cancelled. We regret if you experienced any difficulties in attempting to contact us at our Customer C
While both your 2nd shipments are outside our 60-day Money Back Guarantee, as a gesture of goodwillin an effort tofully resolve this matter, I have extended the return guarantee to 100 days. Should you wish to return either or both of these shipments for refund(s), please make sure to have the return(s) postmarked by October 18, 2020, at the latest.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today this issue is partially resolved:
They have cancelled my automatic subscription.
I have returned the products to them as per their letter above.
Upon receipt of my refund,I will consider the matter closed.
Mr. ***
PO Box ***
Big *** XXXXX-XXXX
Date: 10/27/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for the opportunity to respond.
On October 21, 2020, both your 2nd and 3rd shipments were processed as returned to our facility within the Extended Money Back Guarantee. On receipt of these returns, 3 refunds totaling *** were issued for your 2nd shipment, and 3 refunds totaling *** were issued for your 3rd shipment. Please allow 3 to 5 business days for these credits to reflect to your statement.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
They eventually refunded our money. I am convinced this would never have been resolved without the intervention of the Revdex.com. Smileactives never responded to our phone calls and emails in any way until you got involved. You got their attention.
The obscured "op-out" choice architecture which the company uses for customer ordering is abusive and is magnified by the apparent intentional difficulty in allowing communication and resolution of complaints. Thanks, Revdex.com
I have been charged *** on September 19th 2020 and want a refund I would like to cancel the membership as it continues to charge my card also
I keep getting charged on my card and I want it to stop, I am asking for a refund on my order but smile actives has not canceled my membership and has continued to take money out of my account and it is disappointing me
I want to cancel my membership to stop getting my card charged and also want a refund back
Mr. ***
***
Killeen, TX XXXXX-XXXX
Date: 10/01/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 16, 2020.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On July 17, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** TX Sales Tax) and was billed to the credit card provided.
On August 18, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** TX Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your first 2 installments of *** and *** were billed to the credit card on file, on August 18 and September 18, 2020, respectively, leaving a remaining balance due of ***
On September 22, 2020, per your telephone request, your account was cancelled, and your remaining balance was provided.
As a gesture of goodwillin an effort tofully resolve this matter, the remaining balance of *** for your 2nd shipment has been cleared.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
Charged me for monthly service when I called and cancelled a month ago.
I had been getting subscription services from Smileactives for several months now, I think bi- monthly. They would *** charge me via PayPal. I called and canceled over a month ago. Just got notice today that I have been charged again. I did an online chat and was assured that I was cancelled but the current order was already in process and I would therefore have to return it in order to get refunded. I am not happy and consider this predatory!
Refund and cancellation immediately.
XXXXX-XXXX
Date: 10/01/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 13, 2020.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On May 14, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** RI Sales Tax) and was billed to the PayPal account provided.
On June 24, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** RI Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 3 installments of *** and *** were billed to the PayPal account on file on June 24, July 25, and August 25, 2020, respectively.
On September 25, 2020, per your telephone request, your account was cancelled. At that time, your next order had already entered processing and could not be stopped from being shipped.
OnSeptember 28,2020,per theterms oftheagreement,your 3rd shipment, a 90-day supply wassentfor a total of *** RI Sales Tax)to be billed in 3 installments over 31-day billing cycles.At that time, your 1st installment *** was billed to the PayPal account on file, leaving a remaining balancedueof ***
As a gesture of goodwillin an effort tofully resolve this matter, a refund of *** for your 3rd shipment has been issued, and the remaining balance of *** has been cleared. Please allow 3 to 5 business days for the funds to post to your account.
Your smileactives(r) account is closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
Placed order for a single trail offer. Today received notification a shipment of additional product being charged and sent to me, that I didn't order
Placed order for a single trail offer. Today received notification a shipment of additional product being charged and sent to me, that I didn't order. I immediately called the company and stated I did not want the order and not to ship it. CS told me it had already shipped. I called Fedex and they stated it had not been picked up. I called the company back and again requested it not be shipped. CS told me it was in process of shipping. They told me I would have to return it for a refund. I explained they were causing the problem sending me product I did not order. They could easily call FedEx and have the shipment canceled. They told me I had wait until it was delivered. Again, I explained it is not my responsibility to return something I did not order at my expense and time. In addition, I tried to go into my Profile on the company website and delete it. There is no option to cancel my account or delete my billing info. Why are they making it so difficult to stop unauthorized charges?
If they company is unable to stop shipment and I am unable to deny the shipment upon delivery, the company should delete any and all charges. The company should delete my Profile and any and all billing information so no additional charges can be made. I am contacting AmEx to deny the charges.
XXXXX ***
***, *** XXXXX-XXXX
Date: 10/01/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on August 23, 2020.
As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On August 24, 2020, your initial shipment, a 30-day supply was sent, for a total of *** (including *** NC Sales Tax) and was billed to the credit card provided.
On September 24, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of *** (including *** s&h and *** NC Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of *** was billed to the credit card on file, leaving a remaining balance due of ***
Also on September 24, 2020, per your telephone request, future shipments were cancelled and the remaining balance for your 2nd shipment was provided.
As a gesture of goodwillin an effort tofully resolve this matter, the remaining balance of *** for your 2nd shipment has been cleared.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
I signed up for the company's two-for-one trial. The company started an automatic subscription to ship more product to me without my knowledge or consent. Any consent this company claims that I gave is false.
When I called to cancel the order, I was told that the product was in the process of being shipped and they could not cancel my order. The representative told me I had to wait until my product arrived, then ship it back for a refund. They deducted the $25.76 on September 23rd, 2020 and the product did not arrive until today, September 30th, 2020.
Upon reviewing the invoice that came with the second shipment, I discovered that I was not being billed for one Supply. The invoice showed that the one payment of $25.26 deducted on September 23rd was just one of THREE payments. Total payments for a 90 day supply is $74.34.
Additionally, I was told that I would have to pay $8.97 of shipping and handling charges just to return the product, even though the invoice clearly states that I paid for shipping and handling charges of $8.97 as a part of my first payment of $25.26! And, I have to pay my own shipping charges to return the product!
The advertising regarding terms and conditions is misleading. I didn't know I had agreed to even one more month of product, much less a THREE month supply.
The customer service people repeatedly referred me to the terms and conditions of the purchase, which probably do state Whatever it is they're charging me and how they're processing my order. However, the terms and conditions were not made clear to me at all when I signed up for their trial.
Dear Byron,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for SmileActives® via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. The information regarding the terms of the online offer and the continuity program are provided in bold font prior to orders being finalized. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
We show your 2nd shipment was sent on 9/21/2020 to be billed in three monthly installments.
As a gesture of goodwill and in an effort to fully resolve the matter, a full refund for your 2nd shipment and the outstanding balance was removed. Please keep your 2nd shipment with our compliments, to use or dispose of as you see fit.
Please allow 3-5 business days to see our refund applied back to your card. Rest assured your SmileActives account is closed and nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
I think this company is a 'gotcha' company. I ordered in good faith a product from them, not knowing that it was a 'club, membership' and that they would be billing me monthly for a shipment of their product..
I called the company in August and requested a cancellation. I was assured that it was cancelled.
Now it's September and I get up this morning to find that at 4:00 am they have yet again withdrawn money from my PayPal account.
I read that if I wanted to cancel my account I should go to www.smileactives.com and cancel. I went to the website and could not find how to cancel this 'membership'.
Once again I called and they assured me this time it was cancelled. Their representative is courteous and said she would take care of that an cancel for me. I will be returning their product because we could not tell the difference.
Dear Janet,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We apologize for any confusion regarding the billing to your account. Orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
As a gesture of goodwill, we refunded the 2nd payment and removed the 3rd payment on your 3rd shipment. Please allow 3-5 business days to view this credit, depending on your financial institution.
Please rest assured your SmileActives account is closed. Nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
I am having the same issue with Smileactive! When I placed the order I was under the impression that I would be billed for shipments as they arrived. I recently received a new shipment for a bottle of the toothpaste and the monies was auto debited from my account. As I have a new shipment coming the end of October I decided to cancel the subscription. I received the following email below and was very confused as to why I would have a balance. I called and spoke with a very nice young lady who explained that I essentially paid $72 for the paste and that the money recently debited was only partial payment. That is not how this was presented and I think it's a scam treatment to say you can cancel and then say something different. It was my impression that I would receive the bottles monthly and pay as I go. What they have done is sent a bigger bottle supply so that they can continue to charge you for the additional months. Smoke and mirror gag at its finest.
Email from them;
This email confirms that your smileactives account is canceled. If you did not authorize this cancellation, please call us immediately.
You will not receive any new shipments. However, you may still have a balance due for the last shipment you received. As one of the many benefits of membership, your bill was conveniently divided into three easy installments to be more budget-friendly. Below is your total balance due:
Your total account balance due is: $49.43.
Dear Cynthia,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for SmileActives® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
As a gesture of goodwill, your 2nd shipment was refunded (less shipping and handling) and the outstanding balance was removed. Please allow 3-5 business days to view this credit.
Please rest assured your SmileActives® account is closed. Nothing further will be billed or shipped, unless a new order is placed.
Sincerely,
Christine D.
Consumer Affairs
I canceled my account after realizing its a bait and scam company. Smileactives still continues to charge me.
I clicked an ad In July 2020, to make a one time purchase of smile actives products. The next thing I know my card was charged for $40 and a supply was sent to my house that I did not want, need, or ask for. I reached out to their customer service asked for my account to be canceled and not to be charged again. They canceled my account and then gave me a balance of $100+. How do I owe $100 from a one time purchase of a product. They make no indication that they automatically sign you up for what they call a "convenience installment" this is taking advantage and pure theft. I was told I can return to product for full refund after being charged for a 3rd time on September 1st. If my account was canceled July 24th. Why was I charged again and what product would I be sending back? I would like a refund of my $40 and not to be charged again
I would like a refund for the charge on September 1st 2020. I would like for any remaining balance smile actives claims I owe to be cleared and no further business be done with this company.
Date: 09/16/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on June 17, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On June 18, 2020, your initial shipment, a 30-day supply was sent, for a total of $32.34 (including $2.39 OH Sales Tax) and was billed to the credit card provided.
On July 22, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $106.73 (including $8.97 s&h and $7.91 OH Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of $36.07 was billed to the credit card on file, leaving a remaining balance of $70.66.
Also on July 22, 2020, per your "Live Chat" request, your account was cancelled. However, as your 2nd order had already been processed, it could not be stopped from being shipped, with delivery being confirmed by FedEx on July 29, 2020.
On September 1, 2020, your 2nd installment of $35.34 for your 2nd shipment was billed to the credit card on file, leaving a remaining balance of $35.32.
As a gesture of goodwillin an effort tofully resolve this matter,a refund of $35.34 for the 2nd installment of your 2nd shipment has been issued, and the remaining balance of $35.32 has been cleared.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
My request for a refund and no remaining charges was accepted and im satisfied with that.
Deceptive sales practices leads the applicant into a continuing future ordersCompany deducts shipping charge on refund
Customer ***
Product billed on Master Card 19 August 2020 for *** My account was canceled on 23 August by email. I called the company 2 September 4:30PM asking for a refund. I was informed that a refund would be issued MINUS the shipping charge. I had to pay another shipping charge to return the unordered item. I believe I'm being short changed by this unscrupulous business. I deserve a full refund.
A full refund of $24.65
Date: 09/16/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 17, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order. At that time, your initial shipment, a 30-day supply was sent, for a total of $21.15 (including $1.20 FL Sales Tax) and was billed to the credit card provided.
On August 17, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $72.95 (including $8.97 s&h and $4.13 FL Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, your 1st installment of $24.68 was billed to the credit card on file, leaving a remaining balance of $48.27.
On August 21, 2020, per your request, your account was cancelled and return instructions were provided.
On September 3, 2020, your 2nd shipment was marked as returned to our facility within the guarantee, and a refund of $15.17 was issued, and the remaining balance of $48.27 was cleared. Per the agreement, the original s&h charge of $8.97 was not refunded. Please allow 3 to 5 business days for the funds to post to your account.
Yoursmileactives(r)accountis now closedwith nothing further to be shippedor billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
This business is a well planned scam to entice customers into a continuous enrollment for their product.
Date: 09/29/20
Complaint ID:
Account Number:
File Number: ***
Dear ***,
Thank you for the opportunity to respond.
As noted in our previous response, details of the auto-ship program were included on the order page for review, and your authorization of these future automatic shipments and associated charges was provided by you checking the box on the order page to complete your initial order.
Sincerely,
***
Consumer Affairs
Billing for 90 day subscription that I never authorized.
I ordered a SmileActives oral care product from this company In July of this year. Payment was completed on my Paypal account on July 21 for $21.51. Without my permission, they set this up as an automatic payment, which I noticed on my Paypal account when they billed me $25.20 on August 18 for a product they shipped me that was never ordered. I cancelled my recurring payments at that time on Paypal so they would not continue to send me products and bill me any further. I then received a Past Due Invoice from the company for $74.19 for "1 Piece 90 Day Continuity." I don't know why they think I owe them $74.19. I attempted to contact the company by phone, but after sitting on hold for 20 minutes I gave up.
I am appalled by their business practices and want assurance that I will not receive any further billing from them. I feel taken advantage of and regret making a purchase from them, despite the fact that I like the product.
I want documentation confirming that I do not owe them any money and assurance that they will not send any further billing.
Date: 09/16/20
Complaint ID: ***
Account Number:***
File Number: XXXXXXXXXA
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on July 19, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On July 21, 2020, your initial shipment, a 30-day supply was sent, for a total of $21.51 (including $1.56 AZ Sales Tax) and was billed to the PayPal account provided.
On August 19, 2020, per the terms of the agreement, your 2nd shipment, a 90-day supply was sent for a total of $74.19 (including $8.97 s&h and $5.37 AZ Sales Tax) to be billed in 3 installments over 31-day billing cycles. At that time, we attempted to collect your 1st installment of $25.20 which was declined by PayPal, leaving a remaining balance of $74.19. As a courtesy, we allowed your order to be shipped with an enclosed invoice instead.
As a gesture of goodwillin an effort tofully resolve this matter,your remaining balance of $74.19 for your 2nd shipment has been cleared, and per the narrative of your complaint, your account has been cancelled.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
You are well aware that this is a point of confusion for many of your customers making a first time purchase (based on complaints from other customers.) If you want to demonstrate that you are being honest and forthright, put the terms of the agreement in normal size print on your website and send a reminder email to your customers in advance of the second shipment. I don't understand why customers have to agree to automatic shipment instead of having the option of making one time purchases.
I wanted to try this product, after reading several reviews I discovered that I was signed up for automatic delivery. Was not given option to opt out!
At time of purchase site doesn't say your signing up for auto delivery/ monthly payments. No option to opt out. No one answers the phone and chat isn't helpful.
I want my purchase/ membership Canceled.
Date: 09/16/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on August 29, 2020. As part of the initial purchase, customers are enrolled in the smileactives(r) member program and are informed that one month after their first order is shipped, and then every three months thereafter, they will be sent a new full-size supply of smileactives(r) until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. Your authorization of future automatic shipments and associated charges was provided by checking the box on the order page to complete your initial order.
On September 3, 2020, your initial shipment, a 30-day supply was sent, for a total of $19.95 and was billed to the PayPal account provided.
Also on September 3, 2020, per your "Live Chat" request, your account was cancelled. However, your order had already processed and could not be stopped from being shipped.
Your smileactives(r) account is now closed with nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs