SmileActives Reviews (%countItem)
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SmileActives Rating
Address: 100 N Pacific Coast Hwy #1900, El Segundo, California, United States, 90245-5657
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I have the same grievance that everyone has explained here about confusing language, automatic replenishment tactics buried in the fine print, and "clear-as-mud" legal disclosures. They do this so that the unfortunate people that don't look at their credit card statements too closely may keep paying for as long as possible. This is how they make their money. Obviously, if this were a good product, they wouldn't have to do this... but that's beside the point. What is extremely disappointing is that they keep saying that they take these complaints and bad reviews seriously but they do nothing to rectify their actions...and the complaints and bad reviews keep piling up. Sure, they are probably not doing anything fraudulent or illegal. I get that. However, ethically, they are highly unsatisfactory, at best. Their business model is designed strictly to steal by way of misleading. I so wish we were all just less inclined to "make money by any means necessary" - makes me sad about American society.
Dear Ms. Spence,
While you may notice a trend with the reviews or complaints regarding our continuity program, happy customers generally do not leave any kind of reviews regarding their experience. Please keep in mind that the reviews and complaints that the Revdex.com receive are a very small portion of our customers.
We do make every effort to make the offers as clear as possible on our websites. The terms of the offer are typed in bold lettering so that they stand out and draw the customer's attention to them.
The online offer stated: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives® Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $2.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and changes, call customer service anytime at (888) 575-5700."
We regret if you found the online offer unclear in any way.
Sincerely,
Christine D.
Consumer Affairs
Several wks ago I purchased Smileactives toothpaste for *** The other day I rec'd a tube I DID NOT ORDER & was billed *** FOR ONE TUBE OF TOOTHPASTE! They took an unauthorized *** out of my credit card & set up 2 more *** payments. I was told it was "in the small print". I returned the toothpaste. They did not refund the *** I had to close my credit card bc they intended to take the last ***
Product_Or_Service: Smileactives
Refund I want Smileactives to refund my *** they took from my credit card without my authorization.
Ms. ***
***
*** OH XXXXX-XXXX
Date: 07/13/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 9, 2020.
Per the terms of the online offer, on June 10, 2020, your second shipment, a 90-day supply, was sent for a total of *** (included *** s&h plus *** OH sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of *** was charged at the time of shipping, leaving a remaining balance of ***
On June 21, 2020, as a courtesy, a refund was issued for your second shipment in the amount of *** and the outstanding balance cleared. However, as your charge card had been cancelled, your financial institution rejected the refund, requiring us to issue the refund by check. Please allow 3-5 weeks for that check to arrive by regular mail.
Your smileactives(r) account is cancelled with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
Thank you for your response, your kindness & all your help.
I had to make complaints against the FCC & the Revdex.com before these people would acknowledge my situation.
I don't care about the nonsense response they sent you. They need to be shut down.
I had to cancel my credit card bc they gave me a, "Oh, well, we're gonna continue taking the money out of your account." Basically, too bad so sad.
SCAM! When you purchase the original product, they send a tiny tube and charge $21.30.
Then, the next month, SURPRISE! You get a larger tube and charge you $24.90.
I ordered the first tube in March 2020. After receiving the second tube, I immediately contacted them and cancelled any further shipment . I logged into my payment method and stopped any further charges.
I stopped receiving product, but in May, I started receiving Past Due invoices for $48.57.
I called the number given on the invoice and tried to speak to a representative. I told her my name, customer # and order #. She wanted my email and phone too. I told her that the information I gave her was enough to look up my account. I told her that I wanted the invoices to stop. She kept talking. I told her this was not going to go "their way" because they were a scam. She hung up on me.
I'm very glad that I used a payment method that I could stop payment quickly. I'm sure there are others that have been scammed for a lot more!
Dear Ms.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives�® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives�® Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $2.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found the offer unclear in any way or the first replenishment shipment to be a surprise.
Thirty days after your initial order was sent, your first replenishment shipment was sent with the first installment charged at that time. When we attempted to process the second installment on the scheduled date, it was declined by PayPal, so invoices did begin sending to advise you of the remaining balance.
As a gesture of goodwill and in an effort resolve this matter, I have removed the remaining balance for your second shipment. Please consider any further invoices as having crossed in the mail.
Your smileactives�® account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
Christine D.
Consumer Affairs
I purchased the product with no intentions of signing up for automatic deliveries but this company charged my Paypal account without my permission claiming I signed up for automatic deliveries. Why would I sign u p for a product without first trying the product. The product does not work so I would never order anymore. I want my money refunded immediately.
Refund Refund the money that was taken out of my Paypal account without my permission.
XXXXX-XXXX
Date: 07/08/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives(r) Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of *** plus *** for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found the offer unclear in any way.
Our records reflect that you enrolled online for automatic shipments of smilesactives(r) on April 25, 2020.
Per the terms of the online offer, on May 26, 2020, your second shipment, a three month supply, was processed for a total of *** (included *** s&h plus *** SC sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of *** was charged at the time of shipping, leaving a remaining balance of ***
On June 12, 2020, as a courtesy, the remaining balance of *** was cleared.
However, as a further gesture of goodwill and in an effort to resolve this matter, I have issued a refund of *** for your second shipment. Please allow 3-5 business days for this credit to post to your financial account.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Oral Care Products LLC promised to refund me $24.97 but to date I have not received the refund.
Date: 08/11/20
***
Dear ***,
Thank you for the opportunity to respond. We regret any delay in your refund being received. We have reached out to our billing department and we show that your refund was accepted on August 6, 2020 by PayPal.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
It should be obvious based on previous complaints... this company is using shady business practices.
I don't need to spend all night writing details. They know what they are doing. I own a digital strategy/ reputation management co. They just need to do the right thing.
They need to refund my money.
Mr. ***
XXX XXXX *** Dr
*** NJ XXXXX-XXXX
Date: 07/06/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
While you may notice a trend with the reviews or complaints regarding our continuity program, happy customers generally do not leave any kind of reviews regarding their experience. Please keep in mind that the reviews and complaints that the Revdex.com receive are a very small portion of our customers.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 14, 2020.
With no request for cancellation received, per the terms of the online offer, on June 14, 2020, your second shipment, a 90-day supply, was processed for a total of $73.38 (included $8.97 s&h plus $4.56 NJ sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $24.85 was charged at the time of shipping, leaving a remaining balance of $48.53.
On June 15, 2020, per your request, your account was cancelled. While your order was cancelled at that time, orders which have shipped prior to cancellation continue to be billed until paid in full or are returned for credit. To date we have no record of your second shipment being returned for credit.
However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining balance of $48.53 and issued a refund of $24.85 for second shipment.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
In your own words, "While you may notice a trend with the reviews or complaints regarding our continuity program". Amazon will no longer allow people to write reviews about your company unless they purchase your products through their website. How many people do you think tried to write negative reviews before they felt the need to intact that policy. If you're not seeing a disturbing pattern... you are either ignorant or guilty of shady business practices.
I would like every penny I spent with your company refunded immediately. You should also give more thought to how your brand is percieved.
Thank you.
Mr. ***
XXX XXXX *** Dr
*** XXXXX-XXXX
Date: 07/20/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for the opportunity to respond. Again, as is the trend most businesses face, generally only unhappy customer's leave reviews regarding their experience. In addition, we have no control over Amazon's policies or procedures.
As previously stated, we already refunded you for your second shipment, which you advised you was unware was being sent to you.
Per the terms of our 60-Day Money-Back Guarantee, you may return your entry kit, which you ordered online, for a full refund by sending to the following:
smileactives Returns
6 *** Way
*** XXXXX
As a courtesy, I have extended the Money-Back Guarantee until August 23, 2020 to allow you time to return your entry kit for a refund.
Again, your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
False advertising. Procured their Smiles Tooth Paste sometime in May on the website for a one time purchase. Turns into 90 day supply.
Order the product as a one time purchase on the website. Then on 6 June I notice another charge to my account. And on 9 June another tube shows up at house. On 15 June get on their website to cancel. Low and behold *** tells me no I signed up for a 90 day membership. Tell her no I did not and cancel the whole account and tell her that "NO MORE CHARGES ARE AUTHORIZED" to my credit card. She comes back and states account is cancelled but you still owe for the membership. Tell read your return policy. She sends address to return with a statement keep tracking number in case it gets lost. Good advice, BUT THROWS UP RED FLAGS. No where did I ever see that I paid for a membership. It was a one time buy. By other complaints it is not just me. So allot more going on here and it taking peoples money. Never authorized more than one charge. And we noticed no change using product either.
I will work return and refund as outlined by them today. If they fail to execute of lose return I will have legal help.
Date: 07/07/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer to be unclear in any way.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 5, 2020.
Per the terms of the online offer, on June 5, 2020, your second shipment, a 90-day supply, was sent for a total of $73.98 (included $8.97 s&h plus $5.16 OK sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $24.66 was charged at the time of shipping, leaving a remaining balance of $49.32.
On June 15, 2020, per your request, your account was canceled. While your account was cancelled at that time, orders which have shipped prior to cancellation continue to be billed until paid in full or are returned for credit. To date we do not have record of your shipment being returned for credit.
Therefore, on July 6, 2020, your second installment was charged in the amount of $24.66, leaving a remaining balance of $24.66.
However, as a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $49.32 for your second shipment and removed the outstanding balance of $24.66. Please allow 3-5 business days for this credit to post to your financial account.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
They took care of me and made it right. But, they need to work on how the hook people into memberships. Not a fair business practice. Others will file complaints unless they change that.
Received bill from SmileActives. Called customer service about reason. Was told it was for shipments. I have not received any additional shipments.
I originally ordered SmileActives in April of 2020. I received the shipment about a week later. In mid May I received an email from PayPal stating another charge was about to be made. I canceled the payment in PayPal as I had not received any additional shipments. I received a bill in the mail for *** I called customer service and was told it was for 3 additional shipments. I stated that I had never received any additional shipments. The customer service rep told me he could not credit my account. He instead wanted me to try and contact FedEx to track down shipments. I don't believe it is my responsibility to pay for items I never received or for the company to continue to send products after I had canceled through PayPal.
I would like for the company to credit my account for the *** in the bill.
PO Box XXXXX
*** XXXXX-XXXX
Date: 07/01/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
On May 20, 2020, your second smileactives(r) shipment, a 90-day supply, was sent and invoiced for a total of ***
On June 10, 2020, your second shipment was returned to our facility, at which time the product price of *** was cleared. Per the terms of our 60-Day Money-Back Guarantee, the *** s&h was not cleared.
However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining balance of *** for your second shipment. Please consider any invoices received after this date of this correspondence as having crossed in the mail.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
I ordered their product online. They withdrew $32.07 and attempted to withdrawal another $32.07 from my paypal account. After several phone calls regarding the fact that I did not receive their product, I cancelled further service so that future withdrawals could not be made. A past due invoice was then sent to my home for $70.11 I did pay so that my credit would not be affected. I can not speak for their product only their poor customer experience and marketing practices.
Product_Or_Service: Tooth Whitening
Order_Number: XXXXXX
Account_Number: XXXXXX
Other (requires explanation) No further contact by the busi Warning for future individuals interested in dealing with this company.
Date: 07/01/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on March 17, 2020. On that same date, your first shipment, a 30-day introductory supply, was sent and charged in full $32.07 at the time of shipping.
On April 17, 2020, your second shipment, a 90-day supply, was sent for a total of $105.83 (included $8.97 s&h plus $7.16 US sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $35.72 was charged at the time of shipping, leaving a remaining balance of $70.11.
On April 19, 2020, we received your request to cancel your account due to cost. While your account was cancelled at that time, orders which have been shipped prior to cancellation continue to bill until paid in full or are returned for credit. Therefore, billing continued as scheduled. We regret that we have no record of you reporting that you had not received your shipments.
On May 18, 2020, when we attempted to process your second installment of $35.06, PayPal declined the transaction. An invoice was sent advising you of the remaining balance of $70.11
On June 9, 2020, we received your payment by mail in the amount of $70.11, paying your second shipment in full.
As a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $105.83 for your second shipment. Please allow 3-4 weeks for the full refund to be received as part of your payment was made by check.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
They charge me for autoship product and membership that I am not aware of.
I order their product one time on 5/4/20. They send me an email about my order but they never mention about me having a membership and they will autoship me after a month. I notice earlier 6/3/20, my paypal account was charge again, but I never order anything. I chat live with them since their phone customer service is close. I explain with ray, their customer service, why am I being charge, I am not aware that they will auto ship me the product and will keep charging me each month. I ask him to cancel it since I only order one time and theu should cancel my membership. It was stressful cause the customer service don't wanna cancel my membership amd keep explaining things to keep using the product. I mention that my daughter never really use it. And he keeps offering me to try it and just hold the membership until 10/2020. I keep requesting to cancel it now, I don't want any auto ship and membership. When he finally cancel my membership, he said I will still be charge until august 2020. I was so upset because I never signed up for autoship or memebership and now they will still charge me until august. They deceive me by not mentioning the autoship or memebership. I will return all their products once I recive them, my daughter don't even one try it.
I want them to refund me for june charges and never charge me until august. I will return all their products that my daughter never even tried. Thank you
Run
*** XXXXX-XXXX
Date: 06/28/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on May 4, 2020.
Per the terms of the online offer, on June 3, 2020, we began processing your second shipment, a 90-day supply, which was scheduled to be billed in three installments. At that time, the first installment was authorized and approved by PayPal. However, on June 4, 2020, when your shipment was sent and we attempted to actually process the first installment, the payment was denied as you had cancelled the payment with PayPal.
On June 19, 2020, your second shipment was processed as received back at our facility, at which time the outstanding balance for your second shipment was cleared.
As nothing was charged for your second shipment as you cancelled the agreement with PayPal, there is nothing to refund for that shipment.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
I decided to try Oral Care's product. I paid with Paypal. When I was ordering I remember I checked off one time use and not membership which was for a cheaper price. Now I see it is not listed anywhere. I paid $43.35. What I did not know was they charged me AGAIN AND AGAIN AND AGAIN. I did not know it I saw a charge of $68.43, on 5/5/2020 $25.43 AND on 5/6/2020 they charged $25.43. I got a package and I returned it and I said I do not want it. I did not like it. They say I have a balance'! Of $49.32. I tell them I want my money BACK. I do not want this product. What I did not know was they were billing me still. So what I thought I bought for $43.35 I really paid $162.21 because I did not press a button that said "CANCEL." When I wrote them and said I wanted my money back, they said I have a balance of $46.23 and they charged me TWICE (like I said) on May 5th and May 6th. I told them I want my money back. I do not want the product. And they are ignoring me saying they are sorry to lose a customer like me but they make no mention of returning my money. They do say
OUR PROMISE
Your Money-Back Guarantee
Try Smileactives for 60 days. If you're not completely satisfied, simply return the product, even if empty. (less s&h)
I bought it on April 5th. When I a second shipment I called them and told them I did not want it. So I told them in four weeks. BUT THEY STILL BILLED ME BECAUSE I DID NOT PRESS "CANCEL." They used my credit card without my authorization and now they will not give me my money back. I DID PRESS CANCEL TODAY . NO ONE THERE TOLD ME TO PRESS "CANCEL" - NO. So they were not honest because they say they are so sorry to see you go but do not refund your money.
This is thievery. You tell them you do not like their product and they continue billing you even when you return their product.
Product_Or_Service: Teeth Whitener
Order_Number: ORDER NO. XXXXXX
Account_Number: 4CCXXXXXCXXXXXXXD Tr
Refund I want them to return ALL OF MY MONEY THAT THEY CHARGED ME AND ARE HOLDING FOR A MEMBERSHIP I NEVER JOINED AND A PRODUCT I RETURNED!
Date: 06/25/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. There is no option on the website to purchase without enrolling in our continuity program. The products are also shipped with information reiterating the terms and benefits of membership.
On April 6, 2020, your first shipment, a 30-day introductory supply, was sent and charged in full $43.35 at the time of shipping.
Per the terms of the online offer, on May 6, 2020, your second shipment, a 90-day supply, was sent for a total of $74.75 (included $8.97 s&h plus ) to be billed in 3 installments over 28-day billing cycles. The first payment of $25.43 was charged at the time of shipping, leaving a remaining balance of $49.32.
On May 27, 2020, your second shipment was processed as returned to our facility. At that time, a refund, less s&h was refunded in the amount of $15.69 and the remaining balance of $49.32 was cleared.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
I ordered this product one time to try and without notice was billed for a second order.
trying to fix this out with their cust svc
I ordered this product one time to try and without notice was billed for a second order.
trying to fix this out with their cust svc
I am seeking a refund for being billed for additional product that was not ordered and not requested
Date: 06/22/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives(r) Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $2.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found the offer unclear in any way.
Per the terms of the offer, on May 20, 2020, your second shipment, a 90-day supply, was sent for a total of $73.72 (included $8.97 s&h plus $4.90 MN sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $25.00 was charged at the time of shipping, leaving a remaining balance of $48.72.
Also May 20, 2020, we received your request to cancel your account, at which time it was promptly cancelled.
On June 4, 2020, your second shipment was returned to our facility, at which time a refund was issued less the $8.97 s&h and less the $0.64 MN sales tax on the s&h in the amount of $15.39.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
First the product does not work.They sent auto shipment that I not authorized. They wouldn't cancel when I called. This company isn't dishonest!
The same day *** notified me of their auto payment shipment pending I called aka smile active. The rep claimed he could not stop shipment it had to be done by an escalator representative. They wouldn't contact me in 2 to 5 days. Conveniently buying time to process order. I never signed up for membership as it was my first time purchasing product. Why would I sign up for auto shipments. I need fact I asked them for return label in order to return the only purchase I made that didn't not deliver results.
I want return label to *** emailed and refund to be issued. I never want to conduct any business wit him this company. They should stop their tv ads. They cannot charge my *** with auto shipments. This company should be shut! Look at the customer reviews.
This company is a fraud! They do not want to reimburse for a shipment that I ordered and returned to them they refuse to credit me when they offered a money back guarantee of 60 days. weeks ago. Instead they signed me up without my consent on auto delivery. So because I complained about a shipment they sent and got through the PayPal billing they credited that one. And sent it and I returned it. But the original order that I returned is pending credit. They need to credit me for the original order that I returned They also sent me a past due bill for 74.93 that has to do with what they invented in there system for future shipments, to see if they would get away with my paying it. It was such a lie that they retracted and told me to ignore it. They owe me the credit from the original and only time I've ordered. The refund is 21. And change. This company needs to be put out of business. You can't speak to a supervisor In the customer service.
Ms. ***
*** Rd
*** XXXXX-XXXX
Date: 06/22/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives(r) Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $2.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found the terms of online offer unclear in any way.
On May 20, 2020, your first shipment, a 30-day introductory supply, was sent and charged in full $21.72 at the time of shipping.
Per the terms of the offer, on May 20, 2020, your second shipment, a 90-day supply, was sent for a total of $74.93 (included $8.97 s&h plus $6.11 NY sales tax) to be billed in 3 installments over 28-day billing cycles. On that same date, you contacted us to cancel your account. We were unable to keep your shipment from being sent, we were able to change your method of billing to be invoice billing as not have a payment process. This did result in invoices being sent notifying you of the outstanding balance of $74.93 pending the return of that shipment. To date we have no record of either of your shipments being returned for credit.
However, on June 3, 2020, as a courtesy, the outstanding balance of $74.93 for your second shipment was cleared and a refund was issued for the $21.72 for your first shipment.
Your Smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
Would give -0- starts if that were an option
Absolute Scam: automatic re-order in the fine print - I didn't see it - sent me a 2nd shipment with some huge *** - I called - told them to stop the subscription & refund the 2nd amount. Took it to a UPS store and shipped it back with proof of shipment - instead of refunding - they charged me a 3rd time - I *** reverse the charges on my Discover card - worthless *** - no different thana $3 tube of toothpaste
Dear Mr.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We do make every effort to make the offers as clear as possible on our websites. The terms of the offer are typed in bold lettering so that they stand out and draw the customer's attention to them.
Our records indicate that your second shipment, a 90-day supply, was sent within the terms of the online offer and was returned to our facility on June 5, 2020, at which time a refund was issued less s&h per the terms of the online offer.
Your smileactives�® account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
Christine D.
Consumer Affairs
I purchased the SMILEACTIVES product last summer to try out. I wasn't pleased with the results. They advertise money back if not satisfied. I returned the remaining product as instructed with a clear demand to end my subscription. I recieved my refund a month later. Today I received their product in the mail with a *** charge. I immediately called them complaining that I ended my subscription 9 months ago. I asked to speak to a supervisor and was told it would be a 2-5 day wait. I asked for my money back (which should never been taken)and was told when (I) pay to ship the product back, then I would receive my money. I feel like SmileActive is pushing their product on me after clear instructions to remove me from their list. I was also informed that the *** stolen today is the first of (3) installments to be deducted. This is unacceptable. Please assist. thank You
Product_Or_Service: smileactives whitening gel
Order_Number: XXXXXXXX
Refund I do not want their product or their business. I would like my unauthorized *** refunded as soon as possible. Thank you
Mr. ***
*** St
*** PA XXXXX-XXXX
Date: 06/07/20
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on November 1, 2019.
On December 6, 2019, we received your request to cancel your account; however, our records further reflect that you accepted an offer to delay your next shipment until May 4, 2020. We regret if it was not your intent to accept this offer.
On May 5, 2020, your third shipment, a three month supply, was sent for a total of *** (included *** s&h plus *** PA sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of *** was charged at the time of shipping. The second payment of *** was charged on June 5, 2020, leaving a remaining balance of ***
As a gesture of goodwill and in an effort to fully resolve this matter, I have issued refunds totaling *** for your third shipment and cleared the remaining balance of *** Please allow 3-5 business days for these credits to post to your financial account.
Your smileactives(r) accounts are closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for member delivery for the 3.8 gel priced at 19.96 + free s/h every 3 mos. OCP has billd my cc 44.84 + 8.97 s/h twice; refuses refund.
r: XXXXX
C
Oral Care Products's Smileactives offers a member discount of $19.96 + free s/h on their full size 3.8 ml whitening gel. I signed up for this offer during 10/2019. The terms of the offer required the use of a credit card for automatic shipment and billing every 3 months. However, OCP would ship every three months but bill for three installments after shipping.
As an example, in 11/19 I received my first order - (1) 3.8 oz of whitening gel. But, Smileactives debited by credit card in November, December and January over the agreed amount of $19.96; and totaling the amount of $57.05 (44.85 / 8.97 s/h / 3.23 tax). The same billing error occurred on the next 2/20 shipment - a total of $57.05 was billed to my credit card.
On 5/4 I discovered I was being overbilled and called customer service. I spent over an hour disputing the amount with a representative who kept complaining he couldn't get *** to "load" to verify my complaints. He was often rude and combative - arguing the price of the product while knowing full well that a single 3.8 oz. tube does not sell for $44.95. Still he kept insisting that the $44.85 price was correct. I told him that NO whitening gel is priced at that amount on the website. Full price of the 3.8 oz. size is $24.95. The benefit of member pricing is 20% plus free shipping. So how could it be possible that $44.95 is the correct discounted member rate for a single 3.8 oz with free shipping? additionally, I have some question about the rate of tax that was calculated on my order. I am a MD resident and the rate is 6%.
The member rate is still listed on ***
19.96 + 6% = 19.96 + 1.19 = 21.15 which is a difference of $35.90 per order.
I was over billed a total of $71.80
The order numbers/dates for my account are:
10/21/2019 Order# XXXXXX $15.85 Introductory Offer (2) 1 oz gels
11/20/2019 Order# XXXXXX $57.XX (X) X.8 oz
2/20/2020 Order# XXXXXX $57.XX (X) X.8 oz
An immediate refund of $71.80 and no future shipments.
XXXXX-XXXX
Date: 06/01/20
Complaint ID: XXXXXX
Account Number: XXXXX
File Number: XXXXXXXXXA
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of smileactives(*) on October 20, 2019. At that time you purchased an entry kit at a cost of $14.95 plus sales tax which included a 1 fluid ounce Power Whitening Gel with each future shipment to include a 3.8 fluid ounce Power Whitening Gel to be billed in three installments of $14.95 plus $8.97 s&h plus sales tax for a total of $57.05 per each replenishment shipment.
On October 21, 2019, your first shipment, a 30-day introductory supply, was sent and charged in full $15.85 (included $0.90 MD sales tax) at the time of shipping.
On November 20, 2019, your second shipment, a 90-day supply, was sent for a total of $57.05 (included $8.97 s&h plus $3.23 MD sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $19.38 was charged at the time of shipping. The second and third payments of $18.84 and $18.83 were charged on December 21, 2019 and January 21, 2020.
On February 20, 2020, your third shipment, a 90-day supply, was sent for a total of $57.05 (included $8.97 s&h plus $3.23 MD sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $19.38 was charged at the time of shipping. The second and third payments of $18.84 and $18.83 were charged on March 22 and April 22, 2020.
On May 4, 2020, while you were not over charged for your shipments, as a courtesy, refunds totaling $49.90 were issued on your account.
Your smileactives(*) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
In the 6/1/2020 reply from ***. of consumer affairs the price of the 3.8 ounce size of the product is misrepresented. The regular price of the 3.8oz size is $24.95 the reduced price for automatic shipping is a 20% discounted price of $19.95 due to ship every 3 months. Please refer to your own website to verify these amounts.
The 3.8oz whitening gel does not sell for $44.85 (3x14.85). One tube of 3.8oz sells for $24.95 for a one time purchase. As a subscription customer I should have been billed $19.95 with FREE SHIPPING - also expressly stated on your website.
As previously stated to date I have received
10/21/2019 Order# XXXXXX $15.85 Intro. Offer (2) 1 oz gels
11/20/2019 Order# XXXXXX $57.05 (1) 3.8 oz
2/20/2020 Order# XXXXXX $57.05 (1) 3.8 oz
Total paid is $129.95
Compared to the advertised price:
10/21/2019 Order# XXXXXX $15.85 (2) 1.0 oz (IO)
11/20/2019 Order# XXXXXX $21.15 (1) 3.8 oz
2/20/2020 Order# XXXXXX $21.15 (1) 3.8 oz
(19.95+6% MD tax)
Total per advertised price is $58.15
$129.95 - $58.15= $71.80 OVERPAYMENT
After an exhausting conversation with customer service I was able to get a partial refund of $49.90, but it was not a courtesy - it was rightfully owed as is the remaining $21.90. A full refund of the overpaid amount is not a courtesy but my right as a consumer. I have clearly been overcharged and demand my right to have a full refund.
As advertised the regular price for a 3.8oz is $24.95 + shipping. As a subscription customer the reduced price is 20% less with free shipping. I signed up as a subscription customer. After the introductory offer of 10/2019; I received two subscription orders during 11/2019 and 2/2020 and paid $57.05 for each order. Each order consisting of a single 3.8 oz tube of whitening gel; resulting in the total amount overpaid of $71.80
I purchase a one time product for teeth whitening on linen for $19.99 + tax in early March. I was asked if I wanted to open an account to receive more product I declined. I received the product, I stopped using it. Because it made my teeth sensitive. A month and a half later I received another package from this company when I opened it, I noticed more product from smileacttve. I contacted them and explained to them. I didn't order more product why are you sending me more product. I asked them to send me a prepaid postage so that I can return the product that they sent to me which I didn't order. They told me they will, they never did. I kept receiving bills for $74.75 for things that I didn't order. When I realized that they charged my credit card without my permission, I put a stop to it. As of this moment, I'm still waiting on them to send me a prepaid postage so that I can return their product which I didn't order back to them. I do believe this was a scam.
Product_Or_Service: Teeth whitening
Billing Adjustment I want them to allow me a way to return their product back to them and have them To stop sending bills for things I did order. And I want them to stop scamming people.
Date: 05/31/20
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. There is not a check box to decline the terms of purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of smileactives(r) on March 4, 2020.
Per the terms of the online offer, on April 7, 2020, your second shipment, a 90-day supply, was sent for a total of $74.75 (included $8.97 s&h plus $5.93) to be billed in 3 installments over 28-day billing cycles. The first payment of $25.43 was charged at the time of shipping, leaving a remaining balance of $49.32.
On April 15, 2020, your financial institution reversed the first installment of $25.43 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $25.43 due and payable to smileactives(r), increasing the outstanding balance to $74.75 for your second shipment.
While we have no record of your second shipment being returned for credit, on May 27, 2020, as a courtesy, the outstanding balance of $74.75 was removed.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
I called Smileactives in February to cancel my subscription. Since then I have still been charged the $25 a month. Not only that, but they aren't even sending the product, they are charging me for nothing I asked to cancel the charges and the shipment of the product. They stopped shipping the product, but still charge me for it.
Refund I would like Smileactives to refund my money and stop billing me every month for a service I don't want and am not getting anyway
Date: 05/31/20
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
On January 27, 2020, your first shipment, a 30-day introductory supply, was sent and charged in full $21.45 at the time of shipping.
Per the terms of the online offer, on February 26, 2020, your second shipment, a 90-day supply, was sent for a total of $73.98 (included $8.97 s&h plus $5.16 KS sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $25.11 was charged at the time of shipping. The second and third payments of $24.44 and $24.43 each were charged on March 28 and April 28, 2020. Again, the additional payments you were charged where the second and third installments for your 90-day supply.
However, as a gesture of goodwill and in an effort to resolve this matter, I have issued refunds for your second and third installments of $24.44 and $24.43 for your second shipment. Please allow 3-5 business days for these credits to post to your financial account.
Your smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
Absolute scam. After initial purchase, a confirmation of your order is sent via email. You are automatically signed up for a subscription auto-billing even though it is not apparent. There is no confirmation of a membership sent to you. They explain they send you confirmation of your next shipment with your first package, but who honestly checks the mailed receipt to look into this? If they wanted to be up front, they would send confirmation and reminders via emails, especially since every complaint they get has to to do with this problem. Instead, they continue to say how "transparent" they are but make no improvements to their communication after years of complaints. After I was charged $36 a month later for a 90 day supply of refills, I cancelled the membership and was sent a $106 invoice for products they sent that I owe them? When you call to complain they just tell you that it's very obvious what I have signed up for and it's all my fault. I've never seen such predatory sales practices in a company. Likely will see a class action soon.
Dear Mr.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for smileactives�® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the font being in bold to not be apparent or that you did not read the information included in your shipment.
Per the terms of the online offer, thirty days after your initial order was sent, you were sent an extra-large supply to be billed in three installments with the first installment charged at the time of shipping, leaving two remaining installments.
However, as a gesture of goodwill, I have cleared the outstanding balance for your second shipment.
Your smileactives�® account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
ordered an introductory offer 19.99 free ship advertised.Provided capital One card # billed/received product USPS, and paid card bill $25.14. LESS THAN 2 WEEKS Later received USPS package invoicing 90day supply and listing Automatic Renewal Perogram. Nothing or this service was on offer pages tv ad, or initial offer received. Not billed, but invoices future bills to arrive monthly starting 4-22-2020 and 5-23-2020 for total due $74.05.
Responded online immediately to Saundra, refusing 90day shippment, cancelled "membership/account" stated I did not want a refund, because I was not accepting this Automatic Renewal I had not authoeized. Called same day 2-3-2020, spoke to *** (***. Both he and Saundra were together on the call before the end. I asked for a return call tag (packing list refers to a "RETURN MERCHANDISE NUMBER REQUEST ON THE BASIS YOU ARE NOT AGREEING" . They answered that they don'(t do that any more.
Told I was reporting to Revdex.com, and***
Product_Or_Service: 1-Piece 90 Day Continuity
No further contact by the busi Will return product invoiced 90 day supply and notified Capital One Not to accept future billing from Automatic-Delivery. Membership is cancelled 2-2-2020. Want no further contacts,offers, shipments, or billings.
Mr. ***
*** Rd
*** XXXXX-XXXX
Date: 05/10/20
***
Dear ***
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for ***(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of 1 smileactives(r) Power Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $19.95 plus $2.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and changes, call customer service anytime at (XXX) XXX-XXXX."
Our records reflect that you enrolled online for automatic shipments of ***(r) on February 19, 2020.
Per the terms of the offer, on March 23, 2020, your second shipment, a three month supply, was sent for a total of $74.05 (included $8.97 s&h plus $5.23 WA sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $25.14 was charged at the time of shipping, leaving a remaining balance of $48.91.
On April 7, 2020, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $15.49 was issued and the balance of $48.91 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) plus $0.68 WA sales tax was not refunded.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of $9.65 for your second shipment. Please allow 3-5 business days for these credits to post to your financial account.
***
Sincerely
Scam product and now billing and collections?
I received this after my initial order on 2/23/2020 I received the product and immediately had it burn my mouth so I called their customer service line which sounds like you are calling overseas and in a tunnel. THE woman said she was sorry and would cancel it right away. Well then I get a 2nd charge for the product on my PayPal account and I again immediately called say what is going on here? I said AGAIN cancel that payment and shipment where she said oh sorry can't cancel and you can ship it back at my expense. I said you better not put in further charges and filed a complaint with paypal where they decided in my favor. Then I get a bill for the remainder of the membership which I already cancelled and sent back their junk product which burns my mouth and now I am concerned reading these other complaints they will send me to collections so before they get the chance I want yo get this stopped.
I want a letter stating I am fully cancelled and they won't send me to collections
Ms. ***
XXXXX SE *** Pl
*** XXXXX
Date: 05/10/20
Complaint ID: XXXXXX
Account Number: XXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have experienced a potential reaction with Smileactives(r), as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
On March 24, 2020, your second shipment, a extra-large supply, was processed for a total of $74.74 (included $8.97 s&h plus $5.92 WA sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $25.43 was charged at the time of shipping, leaving a remaining balance of $49.31.
On March 25, 2020, per your request, your account was cancelled. We regret we have no record of a cancellation request prior to this date. While your account was cancelled at that time, orders which are shipped prior to cancellation continue to bill until paid in full or are returned for credit. To date we have no record of your second shipment being returned for credit.
On April 10, 2020, PayPal reversed the first installment of $25.43 for your second shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $25.43 due and payable to Smileactives(r), increasing the outstanding balance to $74.74.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $74.74 for your second shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Smileactives(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs