Sirius XM Radio

Review: Will not allow me to transfer subscription.

I purchased a Chrysler/Jeep Patriot in 2008. At that time I has a free trial of Sirius, and then purchased a Lifetime subscription. When I was being sold the Lifetime Subscription, I was told could transfer the subscription up to 3 times if I needed to (and at the time the fee would be $50.00) to another vehicle. Since then I purchased another vehicle a few years back and keep religiously a yearly subscription, with no problems on payment, etc... at roughly $250 a year. I was told today when I purchased my new Chrysler/RAM (same manufacturer) vehicle that I would be able to transfer the subscription without any problems. I got home called today to do so and now am told I cannot. That this changed and now it is only for "portable" radios. I think this is a complete scam. I want to get my new truck with my lifetime subscription that I have had for years.Desired Settlement: Have my Lifetime Subscription change to my new vehicles radio. I do not mind paying the fee they require .. as I was told on the phone today that it is $75 not $50 now ...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Sirius XM contacted me through phone and some person said that I have been selected for free activation of the service in my car and was trying to convince me to listen to him talk about that. I didn't listen and he kept going on and on and I finally hang up. Within 3-4 business days I get a invoice for the promo service for 4 months. I never said yes to anything. When I call Sirius XM about the invoice and asked them who activated the service, they said I called and activated. This is ridiculous.

DO NOT EVER Pickup the SIRIUS XM promo calls or just hang up immediately if you don't want their service promos.

Review: Sirius XM allowed for my ex fiancé to access my account without my permission and reroute a refund for $102.44 for cancelling the 6 month service charged that occurred on a joint account. They allowed for my ex fiancé to change my entire account information to his address name and other pertinent contact information to where I could not access my account without knowing his current address although I could verify my radio ID and email address. This security breached resulted in a charge of $15 for a cancelled check from Sirius XM because the checked was cancelled and rerouted to his address. Sirius XM did not refund me the check amount nor did they offer any services to me and stated that I needed to reactivate my account and I would be charged to do so even though my account had clearly been hijacked. I have proof the check I received in my name providing evidence that the account belonged to me. Management nor supervisors would help me because they claimed I was not an authorized user of the account despite my correct contact information and ability to provide previous account information. A refund has not been issued for their security issue nor have they attempted any other satisfactory options.Desired Settlement: Full refund of $102.44 and a refund for the $15.00 bank charge I acquired for them cancelling my check and authorizing it to my ex fiancé instead.

Business

Response:

November **,

2015[redacted]

[redacted]Hello

Mediator,Thank you for contacting Sirius XM on [redacted]’s

behalf. We regret that her recent

experience led to a complaint with your agency. After researching, it was found that [redacted] complaint relates to

a refund that was issued back to her, but then voided as the check she received

was cancelled and a manual check reissued to [redacted], who purchased the

subscription on December **, 2014.On December **, 2014, [redacted] contacted us to purchase a six month promotional rate subscription on

radio is J20B; which he stated was a gift for his girlfriend. At this time he updated the account with the

credit card ending in [redacted]. A confirmation

email was sent to [redacted]; which was the

email address on file, on December **, 2014 detailing the terms of the renewal

and advising him of the upcoming credit card charges. On June **, 2015, the service renewed, per

our terms and conditions in our customer agreement, charging the credit card on

file $102.44. On this date, [redacted]

contacted us to cancel the subscription and remove the credit card on

file. Due to the credit card being

removed, the refund of $102.44 was issued via heck number [redacted] on July *, 2015 and sent to the address on file. On July *, 2015, we received a RevDex.com complaint on behalf of [redacted] as his refund was not

received. At this time check number [redacted] was voided and a manual replacement check was

reissued to [redacted].A member of our Corporate Customer

Solutions team spoke [redacted] and reviewed her concerns with her. We requested for her to send a copy of her

banking statement showing it was her card that was charged; which she stated

she could not do as it was a joint account with [redacted]; which no longer

exists. At this time she requested to

speak to a supervisor and a call back was requested. We have made several more attempts to reach

out [redacted] and have not received any response to date. We remain interested in working with [redacted] and ask that she reach out to our Corporate Solutions team.SiriusXM values each customer and is

committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s

concerns. If you’d like to contact us

regarding this matter, please use the information listed below.SIRIUSXM

Radio Inc.

[redacted] Sincerely,Geraldine

R[redacted]SiriusXM

Corporate Solutions Team[redacted]

Review: February **, 2015

[redacted], [redacted]

Sirius XM

Dear [redacted],

I am writing to you today because of an issue I am having with your company. I had purchased a 2008 Chevrolet Suburban in 2007 (VIN: xxxxxxxxxxxxxxxxx). At that time I received a trial of XM radio. I loved it. When the time came for my trial to expire, I spoke to one of your representative-sales person. We went over different options to continue my XM account. The person I spoke to offered me a lifetime subscription. I believe I paid over $300 for it. I am very careful with spending my money, as many people are. I asked if the product could be transferred to another vehicle if I no longer possessed my vehicle. I was told it could be transferred. Why would anyone buy a lifetime service if it couldn’t be transferred because anything could happen and the “lifetime” product wouldn’t be lifetime.

My husband ([redacted]) and I fell into financial hardship and I was forced to sell our Suburban. I called Sirius/XM at that time and told the representative of my hardship/sale of vehicle and asked what could be done. I was asked if I had another vehicle or any other XM device. I explained that I did not. I was informed that once I did get another vehicle or XM device I, I could call back and the lifetime subscription would be transferred.

I purchased a 2012 Chevrolet Cruze in November of 2014 (Radio ID: xxxxxxx). At that time I received a trial of Sirius/XM. I received countless calls from your company trying to sell me something. I explained that I had a lifetime subscription and they found it in their notes. I was assured by multiple representatives that once my trial expired I should call back to have my lifetime subscription reinstated, as they couldn’t transfer the subscription until my trial had ended. There are multiple notes on my account of my conversations with your representatives. I was informed that there was a $75 transfer fee. I was not happy with the transfer fee but knew there were administrative costs to cover. My trial was set to expire tomorrow, February **, 2015 so I called today ready to pay my $75 to transfer my service. The first representative I spoke to said he couldn’t see my lifetime contract. I gave him the VIN for my Suburban, he said he saw my account with that vehicle, but the vehicle had a current XM service on it. I asked him to read the notes on my account. He then said yes he saw that I was informed that the lifetime subscription could be transferred, but lifetime services were non-transferrable. I explained that I had many conversations with multiple representatives that said yes it could be

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transferred. He then transferred me to [redacted]. She informed me of the same thing. I asked to speak to her supervisor. I was transferred to [redacted]. He informed me that he did see where I was told repeatedly that my lifetime subscription could be transferred but told me that “all” of the representatives basically didn’t know what they were talking about. He told me that the only thing he could offer me was $25 service for the next 6 months. He was not rude, but was very cold. I asked who I could speak to and he said (with attitude) that he could transfer me to someone else but I would get the same answer. He didn’t seem to care that the notes were in my account proving that I had been told by multiple representatives that I could transfer my subscription.

I am beyond frustrated. I paid for a service that I can not use. I don’t know if the new owner of the Suburban has my lifetime service that I paid for, but that is completely unfair if that is the case.

I love the XM channels and would gladly have paid the $75 to transfer the lifetime subscription that I already paid for that I was promised by many representatives.

It is very bad business not to honor what representatives of your company are selling/informing or confirming.

Please contact me to let me know if there is anything you can do for me or point me in the right direction of who can.

Thank you for your time.

Regretfully, [redacted]

I sent the above letter with a return receipt requested. I received the signature card but have not received any contact from the company regarding this issue.Desired Settlement: I would like them to honor the lifetime service that I paid for and was promised could be switched to another vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Over a year ago, I ordered a 1-Year sampler package with Sirius and told them at the time that I would prefer not to do any auto-rebill and would reevaluate the service after that time. About a week or two later, I clicked on a link to use the computer based Sirius and it then told me it would auto-rebill. Again, I called and talked to customer service and they agreed no to auto rebill, I made it very clear and in a long phone call, my wishes were said many, many times as I remember.

After that period ended, I have received bills in the mail and even a past due collection notice from them with an automated phone call. (I no longer even have that truck and radio!) I didn't worry about it since it was very clear I did not want auto-rebill. But apparently, our verbal agreement did not matter in any way.

My issues isn't that I'm out any money yet, the operator today stated she zeroed out the charges. My issue was that even though I didn't want auto-rebill and asked her why they would do it, she repeatedly told me many benefits to why they did it. (Not wanting me to have an interruption in service, written in the agreement, for my convenience, etc.) I told her I specifically asked them not to do so and they agreed when I signed up but she did not seem to think our verbal agreement was anything of value.

My worry is that business like Sirius do this kind of thing to many people but most of the time it gets forgotten or forgiven.

I have a confirmation number for today's phone call if it is helpful to you at all: [redacted]Desired Settlement: I want them to admit they tried to charge me when they should have not and that they do this often to customers. I would say that if they have no intention of carrying out a verbal agreement when purchasing service, they should not be able to make such a promise. I will add that if there are recordings of my past phone calls with them, I'm pretty sure it will be very clear I did not want any auto-rebill.

Business

Response:

January **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that his recent experience led to a complaint with your agency. After review, [redacted]’ complaint resulted from the automatic renewal of his subscription. Per the Terms and Conditions in our Customer Agreement, subscriptions will automatically renew until the subscriber calls us to cancel. Invoice payment does not prevent automatic renewal from occurring. All our subscriptions renew automatically and are billed to the credit card on file, unless set-up otherwise. Automatic renewal notifications are sent out 30 days prior to the renewal date. A member of our Corporate Customer Relations team reached out to [redacted] and confirmed that his subscription was canceled and that his account balance was $0. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To add to this however, I still would like to reinforce that on my initial call I was told that I would not be auto-rebilled and they did not follow through with their verbal promise. Their response leaves me to believe I would be signing off on this as if it were my error, which it assuredly was not--unless they are allowed to lie to the consumer and then do the opposite because of a written agreement that counters their verbal promise.In the end, they made it right for me, I am out no money and they have given me extra service for no charge even.

Sincerely,

Review: This company continues to call my cell phone asking for an updated credit card. I've explained to them on four separate occasions that the person they're looking for does not have the phone number they're calling any longer. I've never had an account with Sirius XM. I've asked that they stop calling my cell and each time they say that they will however I continue to get calls on that number. The calls come at all hours of the day including early morning, during work hours and on weekends. They're disruptive and the company appears to be incapable of updating their records so my number is no longer there.

The phone number they're calling repeatedly is ###-###-####. Again, this is my personal cell phone and I have never had a Sirius XM account and the number no longer belongs to the person they're trying to reach. The last name of the person they're trying to reach is [redacted]. No relation to me at all.Desired Settlement: I would like to obtain, in writing, an agreement from Sirius XM that they will stop calling my phone. The phone number no longer belongs to the person they're attempting to reach and the phone calls are disruptive.

Business

Response:

January **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After reviewing his complaint, we found that [redacted] is not a SiriusXM customer. [redacted]’s number, ###-###-####, was in our database as belonging to one of our subscribers. We have updated our records to no longer contact ###-###-####. We would like to advise [redacted] that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to 5 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have not received any phone calls in the past couple of days.

Sincerely,

Review: I bought my wife a car last year. sirius took money from my account without authorization. my account was robbed after buying a car for my wife, siriusxm ran out after 3 months. my wife accepted 6 more months for around $30. she sent that payment on my checking account.I have never signed or agreed to anything concerning siriusxm or their use of my account, yet they billed my checking account for $104 in july 2013. I call that robbery. please help if you can.Desired Settlement: I want my full $104 back. they offered a prorated amount of $57. I expect my account info deleted from their files and an appology.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that the complaint is in regards to an automatic renewal that charged the credit card $104.00 for a 6 month subscription.

[redacted] signed up for a promotion on a 6 month XM Select subscription in January 2013 and paid for the service via credit card. As per the Terms and Conditions an account will continue to renew until the customer calls to cancel and as there was no contact made the service had renewed on July *, 2013 charging the credit card on file $104.42 for the renewal. On September **, 2013, service was cancelled as requested and a refund for $57.86 for unused service from September **, 2013 to January *, 2014 was issued on October *, 2013.

A member of the Corporate Customer Relations team reached out to [redacted] and spoke with his wife. [redacted] stated she was not aware of the auto renewal policy and thought she paid by check and not credit card. We informed [redacted] that her credit card information has been removed from file and confirmed that service has been canceled. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: Approximately a year ago I agreed to a one time credit card charge to extend my serius subscription for a year under a discounted price. This transaction was accomplished over the phone, the credit card was charged immediately, and the service was immediately extended. Recently I ordered a new vehicle and know when it arrives it will have a free serius trial so I disregarded serius notices that my contract was up as I would be getting a new vehicle an would not be extending the current contract. However, I was then sent billing for the full undiscounted service price. I called serius to formally cancel and tell them I would not be renewing at this time but they continue to send me a bill for $26.54 saying my contract automatically reverted to full pricing when the discounted period ended. I was able to get the service canceled after much hazzle via the phone rep trying to get me to extend but when he realized this was not going to happen he said I owed Serius this money. I have not paid this bill and do not intend to; I only authorized a one time credit card charge, via phone, without a small print contract in front of me, and feel this method of operating is unethical. Subsequent e-mail contact to Serius service has resulted in a response saying this contract was automatically renewable at full price at the end of the discounted period. I was not told this by the phone rep at the time and I did not authorize futher service beyond the discounted period as discussed with the phone rep. I do not look at every detail, small print that comes in the mail with their correspondence as I am sent this type of sales, promotion propaganda on a regular basis. Again, I did not want continued service after my initial credit card billing or I would have authorized it at the time and I don't intend to pay this current bill.Desired Settlement: Please close this account, stop contacting me, and do not attempt to affect my credit rating in anyway. Frankly it is not the $26 bill I am so concerned with, it is the sleezy way of doing business and the potential of negatively affecting my superb credit rating that troubles me. I truly hope this can be resolved at this level.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a bill for $103.18 for 6 months to renew my Sirius Radio. I called in and said that I would like to cancel my Sirius. Then they offer me a great deal of $89 for 1 year. I asked why they didn't offer me that with the renew notice. They said it was a special offer of the day. I told them if they couldn't offer me that rate on the invoice I still wanted to cancel. They even offered my a better rate. I said it was the principle

of the matter. If you couldn't offer me your best rate in the invoice then I did not want it. If they had my credit card on file they would of charge me account for the $103.18 but I requested an invoice last time and paid the extra $2.00.

I did not like the way they do business.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an invoice she received in the mail for a six month renewal. She stated she contacted Listener Care to cancel and she was offered a one year subscription for $89.00. She stated that she wants to be offered the best rate with invoice billing.

A member of our Corporate Customer relations reached out to [redacted] and advised her that the discounted amount she was offered was an introductory rate that will renew at our then current rates. We informed her that this discount is a onetime deal. She stated that she wanted to cancel her subscription as she did not want to call every few months to get a special rate. As requested we closed her subscription and cleared the balance of $7.50. Currently there are no active subscriptions and there is no balance due on the account.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In February of this year I subscribed to a 6 month package of XM Radio and was told at the time, that I needed to cancel the service 2 weeks in advance so my card would not be charged and renewed service, which means I would have to cancel by July**, 2013. So on July **, 2013 I called XM to cancel my subscription wish was to renew on August **, 2013 and talked with a [redacted]. extension [redacted]. At the time he said my service would be cancelled on August **, 2013. I asked him for a confirmation number, and he said his company does not give out confirmation numbers and guaranteed me I would not be charged and service you be cancelled. Today I went to check my bank statement and I was charged $104.53 renewal fee. I let them know that I had cancelled service and that because they did an unauthorized transaction, I would now be overdrafted. They said we can reverse the charge, but it will take 3-7 days for it to go through. I said what about my overdraft fee(s) that I will get because of this charge. They said due to policy there is nothing they can do about fees. Then the gentleman said he didn't know why I was charged, because the service was cancelled according to records and was done so in a proper time period. He was sorry for my inconvenience. I then hung up on him, because I was really upset. I went to my bank and filled out paperwork denying the charge, so I did avoid an overdraft fee. I am usually very good at getting names of the service people I talk to, but today I was so upset that I didn't get any names. That way if a problem does occur, I can let management know who I talked to.Desired Settlement: I think for my trouble, they should give me 6 months of free service and when it is time to discontinue service that they do so without all this hassle. According to their packages, they me for 6 months without my permission. I also would like a letter put in their file on how they handle cancellations.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she subscribed to a six (6) month service and was told she would need to cancel two weeks in advance so her card would not be charged for renewal. She states on 7/**/2013 she called to cancel service; which was due to renew on 8/**/2013 and was told that service would be cancelled at the end of the term, but the representative stated he could not provide her with a confirmation number. She states she was charged $104.53 for the renewal; which caused overdraft fees and was then told that there was nothing that could be done about these fees as renewal was policy. She states she should be given six months of service for her trouble.

We reached out to [redacted] and apologized for any inconvenience she experienced. We informed her that service was set to close on 8/**/2013 as she requested, but due to a system issue she was charged for the renewal. She confirmed that she has received the refund of $104.53 and we advised her that we have placed three months of service on her account at no cost to her and advised her that service will close on 11/**/2013. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Review: Sirius XM's customer service personnel has routinely engaged in what seems to be deceptive practices.

In October 2013, I called to cancel my XM subscription, at which time the CSR offered me a discounted rate of $86 for 1 year of the "select plan" service, to which I agreed. Several days later, upon checking my credit card statement, I noticed that I had actually been charged $175.39. I immediately called to complain, at which time they refunded me $71.27, making the effective price $104.12. The extra $18 in fees/taxes was never mentioned before, but I let it go. The entire experience left me with the feeling that they had attempted to deceive me.

Fast forward to today, October **, 2014 - I called again to cancel my XM subscription, unless they could give me the same discounted rate. The CSR offered me a 1 yr rate of $99, inclusive of all fees/taxes, which I accepted. Minutes later, I saw that Sirius XM had charged my credit card $284.84. I immediately called back and complained about this, and they said that a refund had already been requested. I then replied "okay, so what WILL I be charged?" The CSR initially said that I would be on a 3-month free trial until Feb *, 2015, after which I would be paying a normal fee of around $16/month. I told them this was NOT the agreement that I had signed up for, and had to reiterate that I had been offered a 1 yr rate of $99. She spent quite a long time "checking" on this, and eventually came back and told me that I would be given the 3-month free trial until Feb *, 2015, and at that point, I would charged $100.13 for a 1-year special for service until Feb *, 2016. I was satisfied with this offer, although due to my experiences with Sirius XM, I am skeptical of what will show up on my credit card statement on Feb *, 2015 (or before then).

I am filing this complaint due to the consistency with which I am given different information and charged inappropriate amounts. These experiences seem more than just coincidental accidents, and I would not be surprised if Sirius XM has gotten away with overcharging many other customers who are less mindful of their expenses.Desired Settlement: I want Sirius XM to fix the policies and procedures that have led to my negative experiences and impression.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. We have investigated [redacted]’s complaint and determined that the overcharge was due to agent error. He has since been issued a full refund.

On October **, 2014, [redacted] was offered an annual subscription at a promotional price of $99.34. However, when this subscription was set up on the account the option for “bill me later” was not selected. Not selecting “bill me later” caused the account to also charge immediately for the renewal service from November *, 2015 to November *, 2016; this resulted in the $284.84 debit to the customer’s credit card.

A member of our Corporate Customer Relations team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We apologize for any inconvenience [redacted] experienced and inform him that we have provided him with 3 months of service at no charge. We remain working with [redacted] and should he wish for service to continue after February *, 2015, we ask he contact us to discuss extending service.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint with Sirius XM has been resolved, but I am "rejecting" the response because it is incorrect. Contrary to the statement they made, I DID speak to a Sirius XM customer service representative (her name is [redacted]) for about 10 minutes on Friday, Nov * at approximately 12:30pm ET, and explained in detail the nature of my complaint. As I told [redacted], my complaint was not simply filed because of one single incident, it was filed because of a consistent and repeated pattern of mistakes and overcharges. Every single time I have dealt with Sirius XM, what I have been promised one thing on the phone, and then been charged a completely different (and much higher) amount on my credit card.

I do believe this last incident was a mistake, and Sirius XM acted quickly to correct it, but this does not change the fact that EVERY single time I have dealt with this company, I have had to call back to complain and have an incorrect charge corrected and refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Hello Mediator,

[redacted] rejected the previous response we sent stating that his complaint has been resolved, but he is rejecting as the response was incorrect. He states he spoke with a representative from SiriusXM on November *, 2014 regarding his issue.

Upon receipt of this complaint rejection, we reached out to [redacted], but our attempts to reach him via phone and email have been unsuccessful to date. We would like to take this time to apologize for the miscommunication in our previous response as we did speak with [redacted] on November *, 2014. We again apologize for any inconvenience [redacted] experienced regarding the recent transaction. We would also like to advise [redacted] that at the end of the promotional terms he was previously provided with, his subscription automatically renewed to a full price package per our Terms and Conditions; which was the cause for the difference in pricing. We would like to reiterate that he was provided with 3 months of service; which will expire on February *, 2015.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

I traded a car in a year ago that was using XM RADIO. My new vehicle has a one year free subscription. I was paying for XM radio for a year on a car I did not have. I told them I could show them proof of not having that car and they would not refund my money for that year. XM radio customer service representative could not give any type of refund for the year I did use their services. They are not an honest company all that matters is money, not their quality of service or their customers.

These people are the worse EVER!

They will NOT let you cancel, Pass you from one person to another trying to get you to stay,

Then when we do finally cancel they send you invoices saying past due.

We canceled the day are service was due to renew.

Thank goodness we did not have a good credit card on file.

I will NEVER EVER use there services again.

I am a business owner. I would NEVER do that to a customer!

Review: After being told that my account would not auto renew, it did and they charged me. I called and cancelled the service, also requesting that they remove my outstanding balance as I did not authorize this auto renewal of my subscription. They company would not remove my outstanding balance.Desired Settlement: I want Sirius to remove all charges associated with my account as I did not authorize a renewal on my account.

Consumer

Response:

The business has contacted me and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I should have checked Revdex.com before signing up for Sirius. As long as we were willing to keep our account, it was no problem. They pulled the money from our bank account each quarter and provided signal. The problem came in when we decided to cancel.
1. You can't reach anyone to cut off services. You can't do it online. You are transferred and transferred. You wait on hold for 30-60 minutes for the initial call and for each transfer.
2. They bully you into keeping the subscription even though you've said you don't want it anymore.
3. They overcharged me and then, when I called to have those charges reversed, there are very limited hours during which the specific staff who do this work are available and I had to call back during those hours and wait on hold for 30+ minutes to talk to anyone.
4. Once they reversed the over-charges, they also cut the signal to my radio even though my subscription was still paid up for 6 more months.
5. After not providing services for 6 months for which they were paid, they charged my account for another six months of services. It took me nearly 2 hours to get this stopped and I'm not sure it's stopped, yet.
I strongly discourage everyone to stay away from Sirius. Joining their subscription is "selling your soul to the company store". You can't escape.

Review: I first call corporate solutions on January **, 2016, concerning the charge of a city tax on their billing statement. I tried explaining to the reprehensive that the city of Kissimmee, FL, does not have a city tax on services rendered or purchases. The representative told me that I must have a city tax because it is in his computer. The representative also told me that city taxes would show on my utility’s bills

After checking my unities bills I called back on January **, 2016, to advise them Kissimmee, FL does not have a city tax on purchases of utility or etc. I was then told by a representative that I need to fill out a W-9 form and fax it to them at [redacted] to eliminate the city tax. After checking into the use of that form I was again given incorrect information.

I call the corporate solution again on January **, 2016 advising them again that Kissimmee, FL does not have a city tax for purchases and that the W-9 form, is incorrect for that use. This time I was told that I need to submit a tax exemption form. After checking with my CPA, I was advised that information was also incorrect.

I call corporate solutions January **, 2016, and left a message with Helen, to have my case advocacy Gerralynn M[redacted], to please return my call. MS M[redacted] never did return my call.

I would like Sirius XM Radio to remove the non-existent city tax from the billing statement so that I can purchase the Sirius XM services.Desired Settlement: I would like Sirius XM Radio to remove the non-existent city tax from the billing statement so that I can purchase the Sirius XM services.

Business

Response:

January **, 2016 [redacted]

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf. [redacted] complaint is in regards to a city tax that was showing on his billing statement. A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns. We informed him that the state of Florida is not subject to city tax; instead the state imposes a communication tax which is made up of the accepted rate of 5.220% plus the County Surtax 0.500%; which when added together equal 5.720%. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team [redacted] (option *)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 04/**/14 I noticed a charge on my debit card for $517.53 from Sirius. I called the company immediately. I spoke to several employees. This withdrawl was made directly out of my checking account without any notice and WITHOUT MY PERMISSION. I was assured that the cahrges would be reversed immediately. On 04/**/14 the charges still were not reversed. I called back and spoke to [redacted] - an alleged [redacted]. He claims that it takes 3-5 business days to issue a refund. I explained the situation and he could care less. He said there was nothing he could do. Then he lied to me and told me he doesn't have a supervisor to talk to! They took my money without permission then have the audacity to tell me it will take days to receive back. Meanwhile my checks are not going to bounce. This is deceptive practices and they should be held accountable.Desired Settlement: I want my money back asap.

Business

Response:

April **, 2014

Re: Revdex.com Complaint ID [redacted], [redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that the complaint is in regards to an automatic renewal that charged the credit card $517.53 for a 3-Year subscription.

[redacted] signed up for a 3-Year subscription in May 2011 and paid for the service via credit card. As per the Terms and Conditions an account will continue to renew until the customer calls to cancel and as there was no contact made the service had renewed on April **, 2014 charging the credit card on file $517.53 for the renewal.

A member of the Corporate Customer Relations team reached out to [redacted] via phone and email to discuss his concerns, but as we were unable to speak with him we were unable to address his concerns. The 3-Year subscription has been cancelled on April **, 2014 and we see a refund of $517.23 was issued back to the credit card that was charged on April **, 2014.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

you clearly did not read my complaint. I understand my father had the agreement with you for the 3 year renewal. My complaint is that you charged my credit card not my fathers as you should have. When I called to discuss this I was told it would take 5 business days to get my own money back. Money you took without my permission. I find this to be a horrible business practice on your part. Had you taken the time to actually read my complaint you would have realized this rather than quoting the "terms" of the agreement my father signed up for. Horrible customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Re: Revdex.com Complaint ID [redacted], [redacted]

Hello Mediator,

[redacted] states that her complaint has not been addressed, as SiriusXM has clearly not read her complaint. However, we have responded to the Revdex.com regarding the charges to her credit card. As we have previously stated the 3-Year subscription renewed per our Terms and Conditions.

All our subscriptions renew automatically and are billed to the credit card on file, unless set-up otherwise. Automatic renewal notifications are sent out 30 days prior to the renewal date. At the time of the 3-Year renewal, [redacted]’s credit card was the one on file. This credit card has since been removed off file and payment type changed to invoice. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: I prepaid for 6 months of service the rate was between the total was $40. I did not keep up with the end of my service date because When my six months were up I expected to have my service turned off like the last time I prepaid for 6 months but it was not turned off. They kept the service for an additional month without them even sending me an invoice and now I have a bill for 41.11 for just 1 month that is more than I paid for the entire six months. I would have never agreed to pay $40 per month for a service I paid $5 per month for in the past. I was never told about auto renewal at $40 per month because I would never agree to that.Desired Settlement: I don't mind paying $7 like I paid for the other months but $40 is ridiculous and I would never ever agree to it

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an automatic renewal that she did not agree too. She stated that she is not paying $41.11 for a one month subscription.

A member of our Corporate Customer Relations team reached out to [redacted] via email and phone to discuss her concerns however we were unable to reach her to discuss a resolution. [redacted] was activated on a one time six month promotional subscription that would automatically renew per the terms and conditions at our then current rates. The cost of the six month subscription is $89.94 plus applicable taxes and fees which totals $109.24. We did not receive payment so invoices continued to be sent, one on January [redacted] and another on Feb [redacted] which brought the amount due to 113.41. The service was inactivated for non-payment on March [redacted], which brought the balance for time used down to 35.71 as the subscription has renewed on January **, 2014. A late fee of 5.00 was added on March ** which brought the balance to $41.11. This balance was written off on March * due to no payment being received. The account now has a $0.00 balance and there are no active subscriptions listed on the account. Since this issue has been addressed we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Review: 3 times I was charged with out autherorization on my card ..had to call back and get refund. I was informed falsly that my credit card information will be eared from their system but I got charged again with out notice and my concent . was on the phone for more than 90 minutes and spoke to two seperate supervisors and they refuse to refund my account and only offered me another month of free access.

want my refund .its a scam!Desired Settlement: want full refund with interest

Business

Response:

April **, 2014

Re:[redacted]

Hello [redacted]

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching her account, it was found that her complaint regarding an unauthorized charge to her credit card on March **, 2014, after cancelling service, resulted from an automatic renewal of a monthly subscription after she accepted a free month of service on January **, 2014.

Our attempts to reach [redacted] via phone and email have been unsuccessful to date. Upon reviewing account [redacted], a refund of $101.18 was issued on January **, 2014 as service renewed for the semi annual subscription on January **, 2014, per our Terms and Conditions. At this time she was offered a free month of service and accepted. A credit was placed on the account and the subscription was changed to a monthly. On 3/**/2014 her subscription renewed charging the card on file $13.72 for the monthly renewal. This amount was refunded on April **, 2014 as her subscription was cancelled. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Review: I had a representative call me yesterday afternoon (3/**/2014) about 4:00 pm Central Standard time to collect the fees owed for prorated days of Sirius used and/or collect the fees for another 6 months of service. I have had at least two phone calls each day trying to get a hold of me which I find very ridiculous and unnecessary. None of the representatives you get to speak to speak very clear English and they are so quick with each work it's very hard to catch what they are saying unless you ask them to repeat it in which I did several times. The first call I answered was Tuesday March [redacted]and I told the rep then I would be canceling my service this coming Friday because I did not have a card at the time to make the prorated charges. He explained to me the charges would increase and I understood that. So when I answered this last call on the **of March (Yesterday) I explained to the foreign that I would pay the prorated fees only and to cancel my service at that time. He understood and I repeated to him "So you are only going to charge my card for the prorated fees of $3 and some change and he assured me yes only the $3 and change". I gave him my card information and he then said are you giving me permission to run this for $3 and some change and I said "Yes". Come to find out that evening my card was charged $108 instead of the fees we agreed on. I am livid and called Sirius first thing this morning and they tried to offer me a better deal as far as 6 months of service for this amount. I declined and said no, I want this unauthorized transaction credited back to my card ASAP. He then avoided my wish and proceeded to offer me a better offer for the 6 months of service. I told him to stop avoiding my issue and I will never do business with them again. This transaction is illegal without my consent. The gentleman that took my bank card information made it sound like this conversation was recorded so this needs to be investigated and handled. After speaking to the last gentleman that was avoiding my wishes about getting this unauthorized refund back on my card, he told me this would not be credited for 5-10 business days. This is unacceptable and very unproffessional!! Something needs to be done so this doesn't happen to more clients.Desired Settlement: $104 will be credited back into my account 5-10 business day which is unacceptable considering Sirius only took a few hours to take the $108 out!!

Business

Response:

March **, 2014

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a cancellation request she made with the understanding she would be charged $3.00 for used time. She stated she agreed to the $3.00 charge and later that night found out she was charged $108.00 for a full renewal. She stated that because of this charge she has incurred overdraft fees so she is requesting to be refunded for these charges as well as the $108.00 unauthorized charge.

A member of our [redacted] reached out to [redacted] and apologized for all the frustration this issue caused. We informed her that as this charge was caused by an agent error we would refund the overdraft fees as she only agreed to charge for used time. A refund of $104.30 was issued back for un-used time and a refund of $96.00 was issued back to cover the overdraft fees. She stated as she has been waiting several weeks to get this issue resolved she now has another $30.00 overdraft fee that she would like refunded. We advised her to send us a copy of her bank statement with this charge and once received we would review the documentation and go from there. She stated she would send us over the information by Wednesday and once received we will contact her to discuss the resolution. Currently there are no active subscriptions on the account and there is no balance due. Since this issue has been addressed we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.