Sirius XM Radio

Review: Purchased a "lifetime membership" to Sirius radio for my Mom ([redacted]) possibly 10+ years ago. She recently purchased a new vehicle, so I called Sirius to have the radio transferred to her new vehicle. After speaking with customer service and manager, I was informed that I would have to pay a $75 transfer fee. I was not informed of any transfer fees when I purchased the lifetime membership. And less than 3 years ago, I transferred my own Sirius radio to a Leased car with no transfer fees.Desired Settlement: I would like Sirius to transfer the radio to my mother's car without a transfer fee since none was ever mentioned at the time of purchase or anytime thereafter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my service with SiriusXM over a year ago by phone. Satellite radio was no longer operational in my vehicle, so I assumed that was the end of my relationship with the company. However, for the past few weeks I have been receiving harassing phone calls, stating I have an outstanding balance. At some point they had resumed charging my credit card, which expired in August. I have explained several times to the representatives that keep calling me that I have cancelled the service and have no intention of paying a 'balance' for a service I've not used in over a year. I have requested they stop calling me, and I continue to get harassing calls - twice today.Desired Settlement: I want the balance zeroed and I wish to never be contacted again by Sirius once this is resolved.

Business

Response:

[redacted]

[redacted]t Hello Mediator, Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a subscription he activated that later stopped working so he assumed this was the end of his service. He stated after some time his expired credit card started being charged when he did not request reactivation. He would like to close his subscription and he wants all phone calls to stop. A member of our Corporate Customer Relations Team reached out to [redacted] and informed him upon reviewing the notes on the account there was no cancellation request made prior to November **, 2014 and this was the reason for the renewal. We informed him as requested his subscription was closed and the balance was cleared so all phone calls regarding a past due balance would stop. We informed him we updated his contact preferences to Do Not Call and explained this process can take 7-10 business days to update in our systems. As there is no further action to be taken we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.[redacted]

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had service with Sirius radio starting 10/**/2004. My account was set up on auto renew subscription which was charged to my [redacted] credit card. The service was for my father who had a lengthy drive to work. On or around January 2014 I contacted Sirius radio and after a lengthy phone discussion was able to cancel my service. I explained I had no problem with the service but there was no longer a need since my father had retired and the service had been for his work. A partial refund was applied to my [redacted] card. I was contacted by phone on multiple occasions with offers to renew service which were declined.

January 2015 I noticed that there was a charge of $198.95 on my [redacted] card from SiriusXM. I contacted Sirius and after a phone discussion in which they denied having charged my card I simply contacted [redacted] card and disputed the charges with them. [redacted] refunded the amount pending an investigation.

Today I received a letter from [redacted] denying my claim. Included was a letter from SiriusXM denying that service had been cancelled and per their stated policies my account with radio ID# [redacted] had been renewed as of 12/**/2014. Upon receipt of this letter I once again contacted Sirius who once again denied that I had an account and that my card had been charged, although the rep did slip a few times and say they saw active equipment but then rescinded the statement immediately.

I have been charged $198.95 from Sirius and [redacted] is unable to refund the money.Desired Settlement: A check from Sirius in the amount of $198.95. The [redacted] card had been cancelled to stop future charges.

Business

Response:

March*, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint# [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’ behalf. [redacted]’ complaint is in regards to a cancellation request she made in January 2014 as her father was no longer using the service. She stated that she was charged for a renewal in December 2014 and both Listener Care and her credit card company were able to help address her concerns. She wants to be refunded for the charge she did not agree to as her service should have been cancelled. A member of our Corporate Customer Relations team reached out to [redacted] and after investigating we found there was a second account that was activated under her married name. This account had no request to cancel so the service continued to renew per the Terms and Conditions. We have confirmed we issued her refund for the 2014 charge and as a gesture of good will we issued her back half the charge for her 2013 renewal for a total refund of $295.10. We also confirmed she has no active subscriptions as there is no further action to be taken we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (Option 3)

Review: On 3 different occasions my checking account has been charged and then the Sirius XM Radio account will not show as paid. The money is never found and I receive calls and emails demanding payment and my checking and credit card information. I was finally able to cancel my subscription after demanding to speak to the highest paid person in the building, which only took 5 transfers before I got to her.Desired Settlement: I would like the money that was taken out of my account given back and I would like an apology from the CEO of the company. I have enjoyed the music and service Sirius XM Radio has provided. However I finally had to just say enough is enough.

Business

Response:

February**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello[redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that the complaint is in regards to receiving calls and emails regarding an owing balance after his checking account was charged. On January**, 2015, [redacted]’s semi annual subscription renewed for $129.78. However, we were unable to charge the credit card on file. Attempts were made to contact [redacted] as we were attempting to collect outstanding balance. On February**, 2015, [redacted] contacted us stating he updated his credit card online and made a payment. The last payment we have posted to the account was from July**, 2014. At this time, [redacted] requested for his service to be cancelled; which we processed immediately, leaving a balance of $14.34 for used service. This amount was credited to reflect a $0 balance. A member of our Corporate Customer Relations team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We remain interested in working with [redacted] and ask that he contact our Customer Relations Team at the number provided below, so that we may address his concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Review: My contract with this company is that they no longer contact me, while I am not subscribed to their services and do not wish to receive their junk mail, which is falsely labeled to represent urgent non-related mail.

I can't get them to stop sending me junk mail to my home address.Desired Settlement: That they improve on their business practices, respect "customers'" wishes, and leave people the [redacted] alone. Also would be good to save paper and rain forests.

Business

Response:

February*, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint is in regards to a request to no longer receive mail. We have updated our records with [redacted]’s request not to be mailed. Please be aware that customers will still receive important service messages by mail. While we make every effort to honor [redacted]’s request as soon as possible, please allow up to 30 days for this request to take effect. Also, Do Not Mail preference settings will expire in 3 years from the date of the request. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Review: For some reason, Sirius radio has my cell phone connected to someone else's account. I have never had an account with Sirius and have had my cell phone number for many, many years. I contacted Listerner Care about about 4 weeks ago for the first time after receiving several calls to my cell phone number from Sirius. The gentlemen assured me that was escalating my complaint and that it would be taken care of within 10 days. About a week later, the calls from Sirius resumed and I called again, only to be told the same thing from a Shift Supervisor this time. Again, days past with no calls and then they started again. I called again and spoke to several people and all assured my that would escalate my problem and it would taken care of. Thursday, 8/**/13 the calls started again - I called and they told me this time that my number was not in thier system - then how did I get the call? No one could answer that. Got calls all weekend and went to Sirius website and chatted with someone and again, they told me that my number was not in their system (have copy of chat session if needed). Just recently: two calls on Thursday, two calls on Friday and one call on Saturday - all from ###-###-####. This is a serious problem and it has to stop. In addition to the minutes that these calls have cost me, I have spent more than and hour trying to get this problem fixed through the Listener Care line (most of that time on hold). Again, I have never had an account with Sirius radio and I never will based on this experience!!!Desired Settlement: If the calls continue, then I will expect a call from the CEO of Sirius radio and a refund check for the minutes that I have charged with trying to deal with this horrible situation.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to phone calls he is receiving for someone else’s account. He advised us he has never had an account with SiriusXM and he would like all contact to stop. We have reached out to [redacted] and we informed him we were not able to locate an account with the cell phone number he provided us which is ###-###-####. He stated he continues to receive phone calls from a certain number and he would like this issue addressed as this is using his cell phone minutes.

We have placed [redacted]’s cell phone number on our Do Not Call list and we informed him this process can take 7-10 business days to be completed. Since this issue was addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-#### [redacted]

Review: The company continued to charge my credit card without my authorization for a service I cancelled . In March of **13 the company sent me a deal to come back to them for $25 each for six months for two vehicles I own. I agreed to do that with the knowledge that the deal would end in October and if I wanted to end the program I should call to discontinue the service or it would renew automatically at regualr prices. I called in September of **13 stating I wanted to cancel the program. They have record of that. They tried to sell me on staying with them. I said I was retired and couldn't afford the regualr prices they would charge. They stated other deal prices they could offer but they were also too high for me. I countered by saying if they wanted to offer a program that serviced "both" vehicles for $100 "per year" I could afford that fee. They said they couldn't authorized that and I needed to speak to a [redacted] for such a proposal. They then transferred me to a supervisor. I again stated that I could pay $100 per year for "both" vehicles to which the supervisor said he couldn't do. I then said that I wanted the service cancelled as per my initial call. He said he was sorry to see me go. We hung up with the understanding my service was cancelled. My service continued through October **13 and in November I checked my [redacted] account to see what was going on as my [redacted] account is paid automatically through my finacial services of [redacted]. I noticed a charge of $104.66 on October *, **13 and assumed they had considered by request. The service to both vehicles continued the entire year. When the service continued through October **14, I checked my [redacted] account and foumd they had charged my account not only in October of **14 but also November of **14. Both for the amount of $108.26. I decided to check back all months for unauthorized charges for all accounts dating back to July **13. I found that Sirius Radio had charged me the following: 10/*/13 -$104.66, 11/**/13 -$$104.66, 4/*/14 -$108.26, 5/**/14 -$108.26, 10/*/14 -$108.26 and 11/**/14 - $108.26.

I called Sirius radio on 11/** and 11/** of **14 and just received a message to leave my number and an operator would return my call. I received no call. Around 9:00 PM on the 11/**/14, I filled out a non settled compliant on the Sirius home site on the internet. I received a message from [redacted] the next morning asking me to call her at ###-###-#### which I did around 9:30 AM on 11/**/14. I explained to her everything I did here and explained I did not authorize them to charge my credit card for a program I did not authorize and ask that my credit card be removed from their files. I asked that my card be credited for all the charges except the 10/*/13 charge of $104.66 because the service did continue as I had requested and said if they wanted to continue for the next 12 months as I requested they could keep the 11/4/14 payment of $108.26 to cover through to next October **15.

Margret said she couldn't do that because I did not cancel the program. She has record that I called on September **13 to cancel but said I didn't stay on the phone to complete the cancellation. They have no documentaion of me authorizing a six month program as was billed or have sent me no paper work on such a program. No such program was ever presented to me and they have no signature of mine stating as such. Her only point is I did not stay on the phone long enough to cancel the service back in September of **13 which is bogus because when I hung up with their supervisor I was under the impression I had done so and the supervisor did not ask me to hold on to complete the cancellation that I was under the impression had been completed sufficently. They dropped the ball, they charged my credit card without my authorization and are using a supposed technicality to keep my money. Margret said she was not authorized to refund my money. I believe Sirius radio has set up a system that does not allow the buyer be aware and unfairly charges customers with it. I did everything their fine print calls for. They are using an excuse to overcharge for a service that is over priced. I can't afford to pay $433.04 a year to listen to their music programs and I want my money back and my service discontinued which she said she can't do. They are stealing money from the public!Desired Settlement: I want my credit card credited the amount of $537.70 and my credit card deleted from Sirius Radio files.

Business

Response:

[redacted]

[redacted]Hello Mediator, Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, his complaint resulted from the automatic renewal of his two semi-annual subscriptions. Per the Terms and Conditions, subscriptions automatically renew until the subscriber calls us to cancel. [redacted] purchased a six month promotional subscription on radio [redacted] which took effect on April *, 2013. On May **, 2013, he purchased the same subscription for radio [redacted]. On October *, 2014 and November [redacted] 2013, the subscriptions automatically renewed for six months per our Terms and Conditions, which are provided on our website, [redacted]. On September **, 2013, [redacted] contacted us to cancel his subscription, but it appears that the call terminated prior to the agent being able to process the cancellation request, causing the subscription to remain active. A member of our Corporate Customer Relations team reached out to [redacted] on November **, 2014 and addressed his concerns by confirming that both his subscriptions are no longer active. We advised him that we would further review his account and contact him back regarding his refund request. We have reached out several times requesting for [redacted] to contact us back so we could confirm the address on his account as valid. We received an email response from [redacted] stating he wanted a check refund to be issued to the address we have on file as the credit card is no longer valid. We would like to inform him that we have issued a refund for $289.66 on account [redacted] for radio [redacted] and $248.24 on account [redacted]or radio [redacted]. The average turnaround time for refund checks to be issued to invoice subscribers is 10 to 14 business days. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.[redacted]

[redacted]Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sirius Radio is not refunding the full amount of my complaint. In September 2013, I called Sirius to cancel service of a program I had purchased at $25 per six months for two different vehicles in the spring of 2013. Those services should have ended in October and November of 2013. Sirius continued to bill my credit card without my authorization stating that my call terminated, through no fault of my own, before they could cancel and I was under the understanding the programs were cancelled. Here are the unauthrized charges: 10/*/13 - $104.66, 11/**/13 - $104.66, 4/*/214 - $108.26, 5/**/14 - $108.26, 10/*/14 - $108.26 and 11/**/14 - $108.26. I am willing to allow the charge of 10/*/13 to stand because I did have service throuhout the following 12 months as I had requested for $100 per year rate. The remaining should befunded to me. It boggles my mind for them to determine my refund is for $289.66 and not the rest. The amount I expect refunded is $537.70.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Hello Mediator, [redacted] states his complaint has not been resolved as we are not refunding the full amount of his complaint. He states his expected refund is $537.70 and he is only being refunded $289.66. Per our previous response on December 2, 2014, we have advised [redacted] that we will be issuing a refund for $289.66 on account [redacted] for radio [redacted] and $248.24 on account [redacted]or radio [redacted] Payments were received on two different accounts and will be refunded via each account as stated. Total for the both refunds is $537.90. We reiterate that the average turnaround time for refund checks to be issued to invoice subscribers is 10 to 14 business days. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.[redacted]

[redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have yet to receive any amount stated by Sirius Radio and have viewed only one email from them stating one refund of $289.66 will be made. If in fact a second refund is also in the works which brings the total refund to $537.70, I will be satisfied that my compliant has been resolved. So far, as of 12/*/14, I have not recieved a refund of any kind. I will wait until 12/**/14 to see if in fact my refund(s) arrive and ask Revdex.com not to consider this matter resolved until I have refund in hand. I want to thank the Revdex.com for its promptness and completness in handling my complaint. I'm certain I would not have been treated fairly without your help. My sincere gratitude to all who have worked to make this happen for me. May God Bless you all. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had cancelled this account 7 years ago when I moved out of state. Sirius XM began charging that card fraudulently every month. I called and cancelled the account repeatedly and also contacted Capital One. They disputed the charges, but Sirius XM kept charging me. This went on for many months until a representative at Capital One told me she was cancelling that card, as stolen status, so Sirius would stop charging me. She also blocked them from the new account. However, unbeknownst to me, that block is only good for 15 months, and Sirius XM began charging me annually again on my new card at $180. This has gone on since 2006. I have called them repeatedly, as well as calling Capital One. I do not have the time to continue this, AND they have already gotten paid over $1600 from me fraudulently because they slip in the charges and I do not realize until it's too late to get refunded by Capital One (over 140 days). I want this to stop. I do not, and have not had, Sirius XM,since 2006. It is now 2013!Desired Settlement: I want the money I have paid since 2006, which are all fraudulent charges, and unauthorized, as I have not signed up for this company's service in North Carolina. I have no radio and no equipment from Sirius Satellite.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint relates to a cancellation request he made 7-Years ago. He claims that since that time he has been charged even after calling his credit card to cancel the card and place a block on SiriusXM from charging the new card. He would like to confirm that his account is closed as this has been going on for too long. After reviewing the account and contacting him, we informed [redacted] of our Cancellation Process and the automatic renewal. We informed him that the account remained active as there was no cancellation request made in 2007 according to the notes. [redacted]’s service was cancelled on July **, 2013 and he was issued a refund of $179.31 on July **, 2013. We advised [redacted] that SiriusXM can not determine when or if a radio has been used so we are unable to refund for charges back to 2007. [redacted] felt that this was fraudulent or malicious so we explained that every customer is notified of auto renewal in the onset of purchasing a subscription with SiriusXM and that it is up to the customer to cancel their service. We also explained that the auto renewal policy is on our website and almost every correspondence they mail out.

[redacted] stated that he had documentation from his credit card company to verify that he put a block on his account and that he called to cancel his service in 2007. We requested [redacted] fax the information in so he can review it and make an informed decision however, we have not yet received the fax so there is nothing further we are able to do to assist with [redacted]’s billing concerns. Currently the account is closed and there will be no further charges to the credit card that was listed on the account. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Review: This company continues to automatically debit payments from my account, after I requested my bank account information to be removed.Desired Settlement: Bank account information be removed. And $ 52 refunded.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’ account, his complaint regarding a renewal charge to his credit card resulted from the automatic renewal of his quarterly subscription per the Terms and Conditions in our Customer Agreement. On July *, 2014, a refund of $183.29 was requested to be refunded back to the credit card on file. We advised [redacted] that his card would need to remain on file until the refund was issued and once he seen the refund was issued back to his card, he was to contact us to have the credit card removed off file. On July **, 2014, the refund of $183.29 was processed, and on October **, 2014, his quarterly subscription renewed charging his credit card $50.59. This amount was refunded on October **, 2014 along with a $35.00 Overdraft Fee. A member of our Corporate Customer Relations team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We would like to inform [redacted] that his credit card has been removed off file and his payment type changed to invoice. His current subscription will automatically renew on December *, 2014 and an invoice will be sent for the balance due. We remain interested in working with [redacted] should he have any further questions or concerns, we ask that he contact us utilizing our Corporate Customer Relations Department. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.[redacted]

[redacted] Sincerely, [redacted]

Sirius XM Radio will reduce stations and try to get you to pay for services you don't want after you have complained to them. The customer service is not helpful and have no regard to pleasing their customers

Review: On February [redacted] 2014 I purchased a new automobile. I was instructed by the paperwork with vehicle and dealer that my sirius radio was included for 1 year. I just received notification that my radio is up and I need to pay for this. I still have 5 months remaining before my year is up. Radio Id number is [redacted]Desired Settlement: Correct this mistake

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a free one year free trial that came with his vehicle however he is being informed five months early that he needs to pick a paying subscription as the free trial is about to expire. He would like the one year free honored.

A member of our Corporate Customer Relations Team reached out to [redacted] and addressed his concerns. As a courtesy we reactivated his subscription and informed him of his trial dates. [redacted] was satisfied with the resolution and now considers his complaint closed.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Review: I was contacted by Sirius xm radio phone ####-###-#### for a promotional 6 months of satellite radio for my truck. I paid in advance for the 6 months and enjoyed the radio for that time. Apparently the 6 months was over and I got a PAST DUE NOTICE in the mail for an additional 2 months of service. I called them at the number mentioned and they said I did not call to cancel so I owed more money, plus late fees! I consider this PREDATORY and BULLYING because at the time I paid for the 6 months I was not aware I would have to CALL in advance to CANCEL after my 6 months were over. They were real sorry when I called and said they would offer me an additional 6 months for an additional amount but I was PAST DUE and would have to pay the $36.66.... I said NO. I did not sign up for anything but the first 6 months that I paid in full in advance.Desired Settlement: I WANT THE LATE NOTICES TO STOP! I FEEL I OWE THEM NOTHING BECAUSE I DID NOT SIGN UP FOR THE ADDITIONAL SERVICE. WHEN THE 6 MONTHS WERE OVER, THAT I PAID FOR IN ADVANCE ,THEY SHOULD HAVE SHUT OFF THE RADIO! I HAVE 3 BILLS WITHIN A COUPLE OF WEEKS THAT SAY I'M PAST DUE FOR SOMETHING I DID NOT ORDER. THANK YOU [redacted]

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his experience led to a complaint with your agency. After researching his complaint regarding automatic renewal, we educated [redacted] on this policy and as a gesture of goodwill, credited his account balance down to $0.

[redacted] purchased a six month promotional subscription, which took effect on December **, 2013. On June **, 2014, the subscription automatically renewed for six months per our Terms and Conditions, which are provided on our website, [redacted] Invoices were sent on June **, 2014 and July **, 2014 for the $112.69 balance due. On August **, 2014, the subscription was suspended due to nonpayment, leaving a due balance of $29.16 for used time. A $5.00 late fee was added to this balance on August **, 2014. On August **, 2014, [redacted] contacted us to cancel his subscription; which was cancelled immediately, leaving a due balance of $36.66 for used time.

A member of our Corporate Customer Relations team spoke with [redacted] and addressed his concerns by educating him on the automatic renewal policy and confirming that there are no active subscriptions. As a courtesy, his account has been credited to reflect a $0 balance. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Review: Sirius Satellite Radio charged my credit card $89.66 for satellite radio service that I did not request and did not received. This charge is dated 12-*-2013. I submitted a prior complaint to the Revdex.com regarding this issue. I had numerous conversations with Sirius about this charge and had to send three four FAXes with the credit card information indicating the charge to my card as the company claimed that they had no evidence of this charge. On MOnday of last week the company said they would credit my card thereby reversing the charge. They asked to close my Revdex.com complaint. I said I would not close the complaint until I saw that I received resolution of the charge. I found out that while Sirius was stating this to me that they were communicating in the opposite way with my credit card company. The credit card company reinstated the charge based on a FAX that Sirius sent which simply showed them charging my card! Of course this is evidence that Sirius is charging my card for service that I am not receiving and that I clearly told them that I do not want! Furthermore, very disappointingly, the Revdex.com closed my open complaint without my approval! Therefore, I am submitting this complaint.Desired Settlement: I want reimbursement for the $89.66 that Sirius Satellite Radio charged my card for service that I do not have and service that I did not request or want and that I told them that I do not want. The Revdex.com needs to be aware that this company has serious administrative and ethical issues associated with their customer service.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a charge of $89.66 that went through on his account. He contacted Listener Care and he was informed the charge cannot be found. He is requesting that a refund of $89.66 be issued back to his credit card as he never authorized this renewal.

A member of the Corporate Customer Relations team reached out to [redacted] and apologized for all the frustration this issue caused. The charge was located on another account and as requested we have started the refund process for the $89.66 charge. We informed him that the time frame for this refund would be 5-10 business days. He stated as soon as he receives the refund he will contact us so we can remove the credit card from his account. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is the worse service in creation. They are quick to take your money but hate to give it back. They blatantly send you confirmation emails about refunds in 3 to 5 days and never do. When you call a month later...it was not even process.....

I bought a new car and automatically got a free trial. I probably used it once. It's not a bad service, but it's not a service I need or will use. I looked at their website and signed up for recommendations to give it a try. Since then, they have been calling me and sending me letters at least once a week, despite telling them I'm not interested and stop calling me.

Today they called my husband looking for me. This crossed a line. How did they get his number, and why are they calling him? I do not owe them money, and they have never sent a bill. So why are they looking for me like a collections department? I'm not looking for Revdex.com action. I'm just sending in a review. Don't visit their website unless you are sure you want the service. Otherwise you'll be charging them with harassment too.

Review: Billing to a credit card they was not authorize. I ask the person in the line specifically not to keep the credit card on records but they still made to charges to it.

12/**/15 DEBIT CARD DEBIT / SXM*SIRIUSXM ###-###-#### NY $ -42.30

2/**/16 DEBIT CARD DEBIT / SXM*SIRIUSXM ###-###-#### NY $ -54.80Desired Settlement: I spoke in the phone with them and they issued a partial credit

$52.97 CONFIRMATION [redacted]

I demand a full refund for the two unauthorized charges that was made to my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/**/2013 a representative called me to see if I wanted to renew Sirius XM radio services and I declined. I told them to cancel my subscription. I paid for a year in advance on 7/**/2012 and did not sign a contract of any type stating that I would take more than a years service. Now I am recieving daily phone calls telling me that I didn't cancel correctly and that I owe them $18 for a month of service that they extended past my subscription. I did not request this 1 months service. I recieved another phone call today stating that I will recieve daily calls and the account will not be canceled until this is paid. They cannot charge it to the credit card that they have on file for me as it has expired. A coworker claims she had the exact same thing happen to her and she finaly paid the $18 to stop the calls.Desired Settlement: Stop claiming that I owe money for a service I clearly canceled and no longer want and stop calling me.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states on July **, 2013 a representative called him in regards to renewing service and he declined. He states he requested for service to be cancelled and he is now receiving daily calls stating he owes $18.00 for a month that service was extended. He is requesting for this balance to be cleared and for the calls to stop.

We reached out to [redacted] and informed him that we have credited the $18.26 so his account now reflects a $0 balance and advised him that we have updated the contact preferences on his account to Do Not Contact. We would like to advise [redacted] that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. We would like to inform him that he could also find more information about this process by accessing the following link [redacted]. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've received numerous calls from their number about a roughly 20 dollar bill they are trying to collect. My credit card information was breached so it was cancelled. This happened to be the card on file for their auto renewal system. I clearly explained I did not want an auto-renewal when I signed up for the service and was led to believe that they would not auto-renew. They tried to run my credit card and it obviously did not process, yet they still continued to bill me an additional 30 days before suspending it. Now, they would like the money for it, and are harassing me in the process. They claimed to have emailed me a notice about pending auto-renewal, but I never received it, likely because I wasn't supposed to have been on the auto-renewal plan.Desired Settlement: I was contemplating discontinuing the service anyways as I rarely use it. At this point, I am positive that I no longer want their service and would like for them to stop contacting me and retract the 20 dollars in fraudulent charges.

Business

Response:

[redacted]

Re: Revdex.com Complaint ID [redacted], [redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his experience led to a complaint with your agency. After researching [redacted]’s account, it was determined that the complaint is in regards to receiving calls for a balance due after renewal of his quarterly subscription.

[redacted] signed up for a five (5) month promotional subscription in October 2013 and paid for the service via credit card. Per the Terms and Conditions an account will continue to renew until the customer calls to cancel. On March **, 2014 we attempted to bill the credit card on file unsuccessfully and began to make calls to make [redacted] aware. On April **, 2014, service went to inactive for non-payment, leaving an owing balance of $14.85 for used service. A $5.00 late fee was also added to this balance on April **, 2014.

Our attempts to reach [redacted] have been unsuccessful to date. Since we have not spoken with [redacted] we would like to advise him that his subscription has been cancelled and his account has a $0 balance. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: I received free 6 month trial subscription to Sirius XM when I purchase a new car. I decided to renew the service. The person I spoke to agreed to 106.88 and that it would automatically renew at that rate. At that time they didn't bother to tell me that it didn't any include any adds on like traffic and weather. I called a month later to have Travel Link added for an additional charge. 0f 22.77a year. They didn't bother to tell me that the charge didn't include Traffic. The yearly total for what I agreed to is 129.65. I received an email detailing the charges and it stated my next year renewal would be 211.26. I call customer service to find out what was going on and they said 'the first year charges were introductory. I don't recall the agreement being introductory being mentioned to me during any of the multiple calls I made to renew or modify the service. I think the customer service misled me, by leaving out additional charges for each feature and they mislead me on the renewal agreement.Desired Settlement: The company should honor its agreement and customer service should be required to fully disclose any and all details of lengths of service agreement and what's NOT included in the contract. They conveniently left out that information each time I spoke to them except the last time.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. [redacted]’s complaint states he received a free 6-month trial and he was informed if he wanted to renew the cost would be $106.88 which he agreed too. He stated that he later found out this was just for the audio service and it did not include the Travel Link or Traffic. He stated that he contacted Customer Service and found out the Travel Link was an additional $22.77 for the year so he agreed to a charge of $129.65. He stated that he later found the renewal would be $211.26 as he had received a special offer which he feels is misleading. After reviewing the account and contacting him, we found that [redacted] had been activated on a one time promotional deal which would renew at the full price the following year.

As a gesture of good will, we have added a one year free service as a courtesy and we informed him that the agent should have walked him through the billing so he would have seen the break down of what he had been paying for. [redacted]’ accepted our offer and we have closed the complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Customer service is very low here at Sirius. I called last week because my radio was expiring and we worked out a deal but I wanted to think about it. Now I agreed to reactivate the other radio on the VW under the agreement of an offer of $119 for my outback radio. now I called this AM because I decided to go with this offer. Then I was told by 2 off shore people that can't be done. I asked to speak to on shore support and I was transferred 2 more times to other off shore and I hung up after my call and hold times reached 30 minutes. This is just terrible to do to past and a customer that is willing to come back for the service.Desired Settlement: I want the offer that was made to me last week of $119 for the exact service I had prior to my radio expiring.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. [redacted]’s complaint is in regards to a promotional rate subscription he was offered on a prior call, which was not honored when he called back a week later to accept.A member of our Corporate Customer Relations team spoke to [redacted] and explained to him that during the cancellation process, agents may present customers with special offers inviting them to remain SIRIUSXM subscribers. We informed him that these are usually one time offers and being aware that SXM has special offers, does not make the customer eligible for those offers. As a gesture of good will, we have activated radio [redacted] (Outback) with an annual All Access promotional rate subscription for $119.88 plus additional fees and taxes. An invoice will be sent for the $148.94 owing balance. A Future Deactivation Date (FDD) was set for August **, 2016 to prevent the auto renewal of this subscription. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,