Sirius XM Radio

Review: Sirius XM continues to draw money from my personal bank account after several attempts to cancel my account with them. On March **, 2014 Sirius withdrew about $198 from my account without autorization. On 3 separate occasions I have contacted them by telephone and asked them to cancel my account and refund the money. Each time I call the operator can only find an old account that was cancelled in 2007 but cannot find an active account in my name. As of today, April ** my account is still active and I have received no refund. The operators are telling me that my account has been inactive since 2007. I have been harrassed by Sirius XM. At this point I feel they owe me in excess of $380.Desired Settlement: Refund my money, cancel my account.

Business

Response:

[redacted]

Re: Revdex.com Complaint ID [redacted], [redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that his complaint is in regards to the charges associated with the automatic renewal of his annual subscription per the Terms and Conditions.

A member of our Corporate Customer Relations team reached out to [redacted] to close out this complaint by explaining that when he called to cancel service on March **, 2014, the call was terminated before speaking with a member of the cancelation team. As the call did not complete to the correct department no changes were made to the account causing service to remain active, so no refund was processed. We informed [redacted] that we have canceled his subscription and issued a refund for the $198.25 that was charged on March **, 2014. The average turnaround time for refunds issued to credit card accounts is 5 to 10 business days. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Complaint no. [redacted] has been resolved. My account has now been cancelled and my money has been refunded. Your intervention was indeed necessary. Thank you fir assisting.

Review: Background: I purchased a new vehicle 5 years ago and it came with free satellite music service for a limited time. Once the time was up, I did not pay for the service and it ended.

In August 2014, I received a bill from SiriusXM with my maiden name (the name I had when the car was purchased) for $216.42. When I tried calling the number provided it was an automated recording and I could not speak to a person. I believed the "bill" I received was a way for me to pay for the service and start it up again. I received 2 more bills in the mail and finally I went online to their website and did a live chat with a representative. I explained that I received 3 bills in the mail and I never ordered the service. I asked to have the bills stopped. He asked for my address and then said they would stop them. I asked him why I was receiving the bills and he quickly stated that "the address on the account was updated wrongly, that is the reason your are receiving the bills".

The reason I am contacting you is to make sure you are aware of this and can find out if anyone else has reported a similar situation. I really felt like a scam to get me to pay so they would gain a customer.Desired Settlement: Just an FYI in case other people report a similar situation. I have a copy of the online chat with their representative and I will contact the Revdex.com again if I receive another bill.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. We have investigated [redacted]’s complaint regarding being billed for service she did not subscribe to and determined it was due to agent error.

On August **, 2014 a one (1) year subscription was activated and an invoice was sent for the $216.42 balance due. On October *, 2014, [redacted] contacted us regarding the invoice she received, indicated that she did not request the activation and requested for the bills she received to cease. The subscription was canceled and the account was credited to reflect a $0 balance. Our attempts to reach [redacted] via phone have been unsuccessful to date. Contact preferences have been updated on her account to Do Not Contact and it can take up to 5 business days to completely update all of our systems. We apologize for any inconvenience [redacted] experienced and ask that she contact us utilizing our contact information below, should she have any further questions or concerns.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: On March **, 2015 I called the company to renew my subscription for my 2015 Rav4 and to combine that account with the new Highlander I had recently purchased. I paid $225.52 for a 1 year subscription for both cars and was given a new account number. I was assured that my vehicles will have the same expiration date and I would only have to make 1 payment. At no time did I agree to automatic billing of my credit card or to paperless statements as I had been receiving paper statements for my Rav4 for 3 years.

Fast forward to April 22, 2016. My husband got an email notification telling him our payment failed to process and we needed to contact them immediately for payment on our account. This surprised me because I had not once received a statement in the mail & had actually been planning to cancel my subscription. Upon searching his entire email my husband found 1 email statement from Sirius dated 1/28/16 stating our credit card would be automatically billed $204.88 on 3/19/16. This email was buried among all the spam email this company sends. Upon reviewing my credit card statement I saw that my card was indeed charged $204.88 on 3/19/16.

I immediately called the company and was told that the $204.88 was for the Rav4 only and an additional $136.54 was owed for the Highlander. After being on the phone with the company for over an hour the best they could offer me was to charge me the same rate of $225.52 they charged me last year for both cars and remove my credit card info (which had already expired) and email from file. They could give me no explanation as to why I was signed up for paperless billing and automatic payments or why I only received ONE electronic statement from them. They kept insisting that the money I had already paid was for only 1 vehicle & I still owed more money for the other vehicle. However when I questioned what day a statement was sent on the other vehicle they could not give me a date. Yet they still wanted to charge me for more than the ONLY statement I received.Desired Settlement: I want a full refund of my $204.88 along with a formal apology for illegally charging my credit card without my authorization. I also want Sirius to examine their billing practices. Even if someone is signed up for automatic renewal & billing (which I had not signed up for), it is not acceptable to send ONE statement TWO months before you actually charge the card and then send nothing regarding other vehicles on the SAME account.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank You for contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] account, it was found her complaint regarding charges to her credit card resulted from the automatic renewal of her subscriptions. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Customers are notified prior to renews for subscriptions on an annual plan or greater.On March **, 2015, [redacted] called us and requested for both her accounts to be consolidated. She was offered an annual subscription at a promotional rate for each of her radios; which she accepted. The subscription was activated on radio ID [redacted] (2011 Toyota Rav-4) for the service period from March**, 2015 to March **, 2016. As her radio ending with ID [redacted] (2015 Toyota Highlander) was currently on a 3 month trial subscription, her annual promotional subscription, would not start until her trial expired on April **, 2015. The $225.52 balance was paid with a credit card that was left on file for future renewals. A confirmation email was sent to [redacted] on March **, 2015 detailing the terms of the renewal and advising her of the upcoming credit card charges. On March **, 2016, her annual subscription automatically renewed on the Rav-4; charging $204.88 to the credit card on file. On April **, 2016, her subscription renewed for the Highlander, however, we were unable to charge the card on file. On April **, 2016, [redacted] called us requesting to cancel her subscriptions; which we processed immediately and a full refund of the $204.88 payment from March **, 2016 was issued. A member of our Corporate Solutions Team reached out to [redacted] regarding her concerns. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. [redacted] stated that the payment she made in March 2015 was only suppose to be a onetime payment and was informed that both her services would renew on the same date. We offered to provide her with another annual promotional rate subscription on both radios on invoice payment, but she declined our offer. We apologized for any inconvenience she experienced and confirmed that her subscription was cancelled and her refund was issued. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.Sincerely,Geraldine R[redacted]SiriusXM Corporate Solutions Team###-###-#### ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been resolved. I have received my refund check. I will point out though that the company still has not been able to explain why it was attempting to charge my card a 2nd time without having sent any kind of statement electronically or otherwise. I have repeatedly asked when the statement was allegedly sent and could not be provided with a date. This was the first and LAST time I used my credit card with this company. There is a difference between auto renewal and auto charging. Also even though the company repeatedly assured me they had removed my husband's email address from their account, he got a "customer service satisfaction" email sent to him after I cancelled our service and got an additional email sent after this complaint was filed.

Sincerely,

Review: Sirius XM changed my service plan, which altered the terms of my original agreement. Previously, if I wanted to stop service I would simply just stop paying the bill, and service would be cut off (I did this at least 2 times). The "new policy" states that you have to call Sirius XM, and cancel. If a cancellation call is not made, your service is automatically renewed for an additional 30 days. The balance eventually went to a collection agency. I called on 4/**, and explained my concerns, and that I have not listened to any Sirius XM radio station in the past 3 months, there was absolutely no way that the rep could do anything due to "company policy".

I asked for a tape recording of my acknowledgement, and Sirius XM refused to provide to me. Since it seems that my requests will go unheard, I paid the collection bill of $52.09 on 4/**/2014.Desired Settlement: This business practice is completely dishonest. I would like a full refund for services paid for in the amount of $52.09

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that the complaint is in regards to his account being sent to collections for a balance due after renewal of his monthly subscription.

On June *, 2013, [redacted] contacted Listener Care regarding the renewal of his semi-annual subscription. He was advised at this time that his promotional subscription renewed at our then current rate as per our terms and conditions. He was offered to downgrade to a monthly subscription and accepted. At this time he was advised of the renewal policy. Service has been renewing on the [redacted] of each month and check payments have been posted to the account every second month with the last payment being on November **, 2013. The monthly subscription renewed again on December **, 2013 through to March **, 2014, with invoices being sent. Service went inactive on March **, 2014 for nonpayment, leaving a balance due of $46.81 for used time. A late fee was added on March **, 2014 and account went to write off on April **, 2014 for $52.09.

A member of the Corporate Customer Relations team spoke with [redacted]; who stated that he has been a subscriber since 20** and his service would stop at the end of his subscription and he would call back to renew at a lower rate. Upon reviewing the account, we saw that [redacted] activated service in 20** on a semi-annual promotion that would always renew at the regular rate and an invoice would be sent. He would contact Listener Care at that point and request another promotion. This was completed 3 times prior to the downgrade to the monthly subscription. We informed him that auto renewal has always been a business practice for SiriusXM. We want our customers to be aware of auto renewal and we inform our customer to review the Terms & Conditions on [redacted]. Our auto renewal terms are also outlined on the invoices that were sent. [redacted] stated that he was not advised of this when he activated service and requested to review the call. It is not our policy to review calls with our subscribers. We advised [redacted] that we would inquire about the call made in June 2013 and we would reach back out to him with our findings. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no proof that the automatic renewal was explained to me over the phone, or in person. I will not accept any response unless I see documentation that these terms were clearly explained to me in the sales process. In addition, I am attaching a document which states that automatic renewal is not legal in the state of WI unless steps are followed. Those required steps were not followed in this process.

I am again asking for a refund of $52.09 unless Sirius XM can prove otherwise.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I show no email sent to me explaining these terms. Just the other day, [redacted] at [redacted] told me that the email on file was [redacted], which is not correct. Now, Sirius XM claims to have sent an email to the correct address, which I just updated with [redacted] at [redacted] last week. How could they send an email if they had the wrong address?

I sent in an automatic renewal clause in my last rejection. No one has even responded to that, so I assume that Sirius XM just doesn't care about their customers or local laws of protection.

Sirius XM continues to claim that they have taken the proper steps to resolve this account, yet no proof has been provided per my request. This is all hear say, and I will repeat myself that I will not satisfied until documentation of the phone call, or email of the new terms has been provided. These business practices are ridiculous.

If I have to, I will send all of the complaints and responses to local news stations, and use Social Media. I wonder how many prospects will think prior to signing up with such a scandalous company after they read PROOF of these practices.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Hello Mediator,

[redacted] states that his complaint has not been resolved as he states there is no proof that the automatic renewal was explained to him over the phone. He states he will not accept any response unless he sees documentation.

A review of the call from June *, 2013 determined that the agent [redacted] spoke with informed him of our auto renewal as well as the rate in effect at renewal time. [redacted] was referred to the Customer Agreement on our website and also advised of the $2.00 invoice fee. We have reviewed the Wisconsin document that [redacted] provided and it does not appear to apply to the purchase of services for personal use. We want our customers to be aware of auto renewal and we inform our customer to review the Terms & Conditions on [redacted]. Our auto renewal terms are also outlined on the invoices that were sent. We believe that we have addressed [redacted] concerns and at this time we consider the complaint resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: This email is to inform the Revdex.com of unethical sales practices and possible disclosure of personal information. Over the past 2 months I have received 15-20 phone calls from ###-###-####. The person or robot on the other end would not respond after my greeting and hang up. At first I had no clue who was calling or if it was an important matter because the number would be listed as unknown. It wasn't until after I returned a call and was directed to an automated phone receptionist within Sirius XM that I knew who it was. This seems to be a sneaky technique to renew a subscription after the 6 month trial ends after the purchase of a new vehicle. I have called Sirius XM on two occasions to have my information removed. During my latest phone conversation (* August) I instructed the representative to remove my information from the system and upon doing so I was asked about my Ford Escape and if I still live on Overhills Road. I do not own a Ford Escape and I do not live on Overhills road which does not seem highly suspicious in my opinion. During that conversation I asked the representative for that address so I can contact the person who lives on Overhills Road as I may know the person because it is close to my house and ensure my personal information was not disclosed or I am not involved in a scam or identity theft. The representative would not disclose their information. I was also informed that I would not receive any more phone calls, however I received one today (* August) at 10:02 am. I have purchased two vehicles with Sirius XM and I let both of the vehicles' free 6 month subscription run out. As a gift to my wife, I renewed the subscription in one of the vehicles and called two months prior to the service ending to have it cancelled after the subscription ran out. If a call is not made to have a subscription cancelled, it will renew itself and you will be charged for another subscription ( another sales tactic that is highly questionable).Desired Settlement: To stop receiving deceitful sales phone calls, by having my information totally removed from Sirius XM database. I also would like reassurance that I am not a victim of identity theft and to have the phone number blocked for the instance that Sirius XM "cannot fully remove all of my information".

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: REVISED COMPLAINT AFTER PHONE CALL WITH REP FROM SIRIUS--THE REP STATED THAT MY EXPIRATION DATE OF MY SERVICE EVERY MONTH IS ON THE [redacted]---THEY DO NOT MAIL THE INVOICES OUT UNTIL THE [redacted], WHICH MEANS THAT YOUR BILL WAS DUE BY THE [redacted]---ISSUE IS HOW CAN YOU PAY AN INVOICE ON THE DUE DATE OF THE [redacted] WHEN YOU DO NOT RECEIVE THE BILL UNTIL AFTER THE DUE----IF YOU DO NOT PAY ON THE DUE DATE YOU ARE ROBO-CALLED TO SAY THAT YOU WERE SENT A BILL BY MAIL---THE REP TOLD ME THEY RECEIVED MY PAYMENT FOR [redacted] OF MARCH DUE DATE-----SHE WANTED TO CREDIT MY ACCOUNT FOR ONE MONTH TO SATISFY ME---I TOLD HE NO I DID NOT WANT CREDIT BUT TO PLACE ME ON THE DO NOT CALL LIST--SHE SAID SHE COULD NOT DO SO UNLESS I PAY BY CREDIT CARD ON BILLING DATES AND THERE WOULD BE NO CALLS TO ME---SHE STATED THAT THEY ARE A CREDIT CARD BUSINEES AND PREFER TO BE PAID BY CREDIT CARD---SO IN OPINION THIS IS ONE WAY TO HARASS A CUSTOMER WHO WANTS TO SEE AN INVOICE EVERY MONTH----AND TO ENTICE A CUSTOMER TO GO TO THEIR PREFERRED METHOD OF PAYMENT---ABOUT A YEAR AGO THEY STARTED TO CHARGE ME AN ADDITIONAL FEE FOR INVOICE BILLING---THE NEW YORK STATE ATTORNEY GENERAL WAS CONTACTED AND THEY CONTACTED SIRIUS XM AND THE INVOICE BILLING CHARGES WERE DROPPED AND CREDITED TO MY ACCOUNT--AGAIN QUESTION IS "HOW CAN YOU PAY A BILL ON THE EXPIRATION DATE--WHEN YOU RECEIVE THE INVOICE AFTER THE EXPIRATION DATE"OUTCOME I CANCELLED SIRIUS XM BECAUSE OF THEIR BILLING PRACTICE AND THE HARASSING PHONE CALLS----AGAIN SHE MENTIONED THAT IF I PAY BY CREDIT CARD SHE WOULD PLACE ME ON THE DO NOT CALL LIST---I ASK HER AGAIN IF SHE COULD PLACE ME ON THE DO NOT CALL LIST --I WOULD KEEP THE SUBSCRIPTION---SHE DECLINED THAT OFFER BY ME---BY THE WAY THEIR PHONE CALL TO ME BY THE REP CAME UP ON CALLER ID AS UNAVAILABLEDesired Settlement: GET ME AN INVOICE 10 DAYS PRIOR TO MONTHLY EXPIRATION DATE AND TAKE ME OFF THE HARASSING PHONE CALL LIST

Business

Response:

[redacted]

Re: Complaint ID [redacted], [redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to phone calls he receives for a due balance when he did not receive the invoice for the renewal. He wanted to be placed on the Do Not Call list but was informed that unless he provided his credit card he would continue to be phoned each month. [redacted] wants an invoice sent 10 days prior to the renewal.

A member of our Corporate Customer Relations team reached out to [redacted] via email and apologized for all the frustration this issue caused. As stated in our terms and conditions of the customer agreement our system is set up on automatic renewal. When payment type is credit card the card is automatically charged on the day of renewal. Invoice billing is an option for our customers and the day of renewal an invoice is sent out which is the day the balance is due. Currently there is no active subscription on the account and there is a refund of $17.00 that will be issued via check within 10-14 business days. As requested we have updated the contact preferences on the account and would like to inform [redacted] this process can take 7-10 business days to be completed.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE NEVER HAD A PROBLEM WITH PHONE CALLS PRIOR TO THE YEAR 2014-----I RECEIVED A MONTHLY BILL FOR YEARS WITHOUT THE HARASSING PHONE CALL---I NEVER AGREED TO AN AGREEMENT TO PAY BY CREDIT CARD OR DEBIT CARD----IF SIRIUS WENT TO MY ORIGINAL OPENING OF ACCOUNT IT WAS PAID MONTHLY.

WHEN SIRIUS WENT TO CHARGING ME A DOLLAR EVERY MONTH FOR INVOICE BILLING, I COMPLAINED AND AFTER SEVERAL MONTHS OF BHING , THEY REMOVED THE MONTHLY INVOICE CHARGE.

SIRIUS, EVIDENTLY IS IN FINANCIAL HARDSHIP AND WANTS ALL TO PAY BY CREDIT CARD AND DOES NOT HONOR OLDER ACCOUNT AGREEMENTS.

THEY REALLY DO NOT CARE ABOUT THEIR CUSTOMERS AND ONLY SEEKS WAYS TO DECREASE THEIR EXPENSES BY CHANGING THEIR AGREEMENTS.

I DO NOT REGARD THIS ISSUE AS BEING CLOSED, SIRIUS SAID THE ONLY WAY I COULD STOP THE CALLS WAS EITHER PAY BY CREDIT CARD---CONTINUE WITH MY MONTHLY BILLING BEING RECEIVED AFTER SUBSCRIPTION DATE AND CONTINUE GETTING THE CALLS---I AM JUST A SUBSCRIBER THAT HAS A VALID POINT AND THEY CHOOSE TO HAVE THEIR CORPORATE WAYS.---SO THEY ENDED UP LOSING BOTH HOME AND AUTO SUBSCRIPTIONS---I ALSO ASKED THEM TO TAKE ME OFF THEIR MAILING LISTS--BY THE WAY, SIRIUS HAS SENT NUMEROUS LETTERS AND A COUPLE OF PHONE CALLS TO MAKE ME AWARE OF MY SUBSCRIPTION EXPIRATION DATE FOR MY AUTO----I ASKED TO BE REMOVED FROM ALL MAILING LISTS AND THEY SAID THEY WOULD.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Re: Complaint ID [redacted], [redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to an invoice being sent out the day the subscription renews. He stated no other business sends an invoice after the renewal and he refuses to continue as he feels this is not fair to the customer.

Again we would like to inform [redacted] that SiriusXM will mail paper invoices to subscribers on the day of their renewal and not before the renewal date. If the customer would like a copy of their statement earlier, they can always view the statement by logging into their account through the Online Account Center on the SiriusXM website on the day the subscription renews. We would like to inform [redacted] that this process will not change. As there are no active subscriptions on [redacted]’s account he will not receive any renewal notices in the mail. [redacted] did not physically sign any agreement however if a customer signs up for service they are agreeing to our Terms and Conditions which can be found on our website ([redacted]. These Terms state “If you do not cancel your subscription within three business days of the start of your plan, it will mean that you agree to this agreement which will be legally binding on you.

Currently there are no active subscriptions on the account and there is a $0.00 balance. As there is no further action to be taken we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

SIRIUS HAS NOT PROVIDED ME ANY INFO WHERE I SIGNED INTO AN ACCOUNT---I WOULD LIKE A COPY OF THE TERMS WHERE "I" AGREED TO THEIR TERMS UNDER MY NAME, E-MAIL ADDDESS WHERE I HAD AN ACCOUNT---THANK YOU Revdex.com OF NYC

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Free 3 month period went ok. Received email and multiple phone calls asking if I wanted to pay for service after free trial. They sent me a $30 for 6 months special offer by mail when I called was told it did not include some talk shows and sports which was fine with me. I was told I could get off the auto-renewal program by telling them I wanted to discontinue service which I did, so after the 6 months I can make up my mind if I want to pay much more for the service.

What they did not say is that if you want to continue getting service by car and internet it is $4/month more. They latter offered me a free Sirius XM Radio however I had to pry the fact that they want to charge for the service out of them, it took 3 times before they finally admitted I would have to pay for another contract.

Service may work but sales tactics in my opinion are very shady.

Review: .I was automatically renewed and my credit card charged, without my authorization, after being sold what I understood to be a trial period service, where I told them that I was to be notified before any continuation of service, and they could not automatically charge my credit card. This is questionable business practice, and certainly takes advantage of people. Elders especially.

Apparently the sales people do not listen to or honor the customers wishes. If so, my wishes would have been noted in my account.Desired Settlement: Cancel service and refund the the amount charged to my account without my authorization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I first subscribed to SiriusXM Radio, the company listed a 40s on 4 station which played big band and swing music of the 1930s-40s. It was and is on their printed station guides. That channel, 40s on 4, was one of two channels which I wanted for listening in my car, the other being their Old Time Radio channel, #82. As of a few days ago, the 40s on 4 channel has been preempted, reportedly for 3 months, and the usual programming is gone. The company representatives online told me that I can hear the 40s channel streaming online, however I cannot listen to it in my car as I have no streaming device with which to listen while in the car. I signed up for their RADIO service, which included a 40s genre music channel - the company literature claimed to provide it for the money I paid. I want the company to put this 40s channel back on the radio line up - and it does not matter what channel number it is on, just so the 40s music is available again on the satellite radio service for which I paid.Desired Settlement: Restore the 40s big band music channel (formerly channel 4) on any one of the SiriusXM radio channels immediately. Thank you.

Business

Response:

April **, 2014

Hello **,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After review her account, it was found that the complaint is in regards to the recent channel change involving channel 40s on 4.

A member of our [redacted] spoke with [redacted] and informed her SiriusXM has launched The Billy Joel Channel that will pre-empt the 40s on 4 until June **, 2014. We thanked [redacted] for her feedback and informed her that 40s on 4 is still available on SiriusXM Internet Radio Channel 4 and on our mobile apps in the Pop category. [redacted] stated that we could contact the Revdex.com to close the complaint, but she will not be satisfied until SiriusXM returns the 40s music. Regular programming for the 40s on 4 will return to satellite radio on June **. We would like to advise her that we can also suspend her service until the regular programming returns. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] O’Shea’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Review: I was contacted by XM and they asked me to pay 16 dollars. I said I cancel with you 3 months ago. She said that there was an outstanding balance. I was reluctant to give my card since I canceled my card due to XM taking out money and would not stop. I gave it to her to pay my bill because I pay my bills. Three days later I saw 25 dollars taken out, I called right away and the [redacted] gave me my money back, and apologized and offered me three months of service for free for both my cars on my account. She then said how sorry she was. and hoped that this would make me happy. IU was in my car yesterday and the service was interrupted. I called and was transferred to the Philippines per the [redacted] that answered. I asked where my three months where. He said there is no notes saying this. I was very upset, I said don't you see that I was credit back to my account. I explained what happened. He said there is no notes to verify this.I demanded that they pull the recording he said that will be several days. I asked if my services will be on while they look. He said no..... and said he will check it out. and said good by.......

Product_Or_Service: Radio in 2 cars

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Free three months

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a phone call after buying my new car that asked me to renew my Sirius XM subscription. The company informed me that the time frame I was choosing to purchase would expire and if I chose to renew then I had the option to renew when my current subscription ended. I received a statement that asked for an amount to continue my service however I determined I did not want the satellite radio at that time. The company has since forth sent me to collections for an unpaid amount. I contacted the business, asked the company about the charges, and explained that I was informed that I could chose to renew and not that it would auto-renew. The company informed me that I was misinformed and that their plans all renew. I asked the supervisor to clear my charges and he informed me there was nothing he could do. I stated that the person that contacted originally specifically told me that after my promotional period ended that I was eligible to renew at my own choice and was eligible for other promotional discounts. The person I spoke with me did not inform me I had to call to cancel if I did not want to accrue charges. The supervisor informed me I should have called to cancel and that I was misinformed by one of their representatives. The supervisor also stated that my service has been disconnected for a month however my car's Sirius radio has been disconnected for over 2 months.Desired Settlement: I would like for the company to remove the charges and clear my charges from collection.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states he received a call to renew his subscription and was told when his service would expire and advised he had the option to renew when the current subscription ended. He states he received a statement after that time and decided that he did not want to continue with service. He states he has since been sent to collections for an unpaid amount and upon calling, he was told he was misinformed and that all plans renew. He is requesting for the charges to be removed and to be cleared from collections as he was not informed her would need to call to cancel if he did not want to continue.

We spoke with [redacted] and explained that SiriusXM’s Terms and Conditions state subscriptions will continue for the length of the initial term selected until a call is made to SiriusXM requesting cancellation. Promotional rates only apply during the initial term, after that time period our then current rates take effect. He responded stating is he was advised of this, he would have canceled. We informed him that as a one time courtesy, we have reached out to CCA Collections to have his account removed. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: On July **, 2013 after communicating with [redacted], [redacted] in writing, an agreement was reached with [redacted] concerning disputed charges for a second signal for the Lynx Radio I purchased based upon representations that said signal would be included within my all access plan. Accordingly, this is a misrepresentation issue AND failure to honor the agreement that was reached on July **, 2013. I have again communicated with [redacted]. A copy of correspondence dated June *, 2014 is included with this complaint. Additionally, credits to my account made a year ago were never returned. I have been advised that a check will be sent to me.Desired Settlement: I want Sirius XM radio to honor the commitment/agreement it made to me that I will be charged for one signal only to operate my car radio and Lynx radio. To properly operate the Lynx radio requires a second signal. If this had been told to me I wouldn't have purchased the Lynx radio in the first place. Accordingly, if the current "special" to renew customer is half price, in accordance with the agreement reached on July **, 2013 I should be charged half price for one signal. If they don't intend to honor their agreement which was entered into based upon misrepresentation, I want my money back for all of their products.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an agreement he feels was reached with the understanding that he would receive another signal to a second device with his All Access subscription. He would like this agreement honored and he wants to know what happened to his check refund that should have been issued last year.

A member of our Corporate Customer Relations team reached out to [redacted] and advised him that as a courtesy we could give him one free year on one device and he would pay a promotional rate on the other subscription. He declined as he feels he should pay for one subscription and have two signals permanently. We are currently researching the case and are going to try to review the calls from April 2013 so we can hear exactly what happened during this interaction.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Is is my understanding that the business is checking further into their records of the transaction. It is my contention that they have been deliberately vague from the beginning on the issue which is why I committed our agreement to writing with [redacted] of corporate on July **, 2013. My communication was neither acknowledged or responded to. Someone, a supervisor, heavily involved with the Lynx radio assisted me with the issue involving the second signal. At that time he said it would be resolved and prior to July **, 2013 someone tried to bill me for the second signal which set up my communication with [redacted]. I trust that [redacted] will do the right thing for this customer. As a showing of good faith I offered to prepay the second year after the first free one providing that they honor their commitment as long as I am a customer AND that they locate the credit that I haven't received. Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Hello Mediator,

[redacted] states that the response we sent on July *, 2014 does not resolve his complaint as he is requesting further clarification on the final offer we presented.

We made our final offer to provide [redacted] with (i) one additional year of our All Access subscription for his Lynx device at no charge to him ($0.00), (ii) a one year promotional rate for an All Access subscription on his car radio at a total cost of $131.71, which includes $119.88 subscription + Music Royalty fees of $11.83 and (iii) a one-time waiver of any reactivation fees, if he reactivates one or both of his devices. Our All Access subscription includes both (a) Satellite and (b) Internet Radio access. After the initial one year period, the All Access subscriptions on both the Lynx device and the car radio will automatically renew and bill [redacted] at the rates in effect at the time of renewal, unless [redacted] chooses to cancel them prior to that renewal, by calling us at ###-###-####. [redacted] can obtain technical support for the Lynx by contacting our Advanced Technical Support team at ###-###-####. Our Corporate Customer Relation Team is available at ###-###-####, option 3, to assist him if he wishes to accept our final offer.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I currently have no active account with Sirius satellite radio. My last account was cancelled in November 2013 when I sold my Audi Q5 that contained the satellite radio. My credit card was charged for $522.78 on May *, 2014. Sirius has charged me for autorenewal for inactive/cancelled accounts in the past few years on multiple occasions and I had to resolve them by disputing through my credit card company. I would like to put a stop to these unauthorized charges. I currently do not subscribe to Sirius and will NEVER do business with them again.Desired Settlement: Stop sirius from charge my credit card as I no longer and will never do business with them.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an automatic renewal that charged his credit card on May *, 2014 for $522.78. He stated that as of November 2013 all his subscriptions should have been cancelled as he no longer has a SiriusXM device. He wants to confirm that all charges will stop as he no longer has an active account.

A member of our Corporate Customer Relations team reached out to [redacted] and informed him that his subscription was still active and this was the reason for the automatic renewal. As requested we closed his subscription and issued a refund for $522.78. We informed him as there are no other active subscriptions he will not be charged for another renewal. Since there is no further action to be taken we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Received 3 month free trial, was not advised the expiration date of XM service. My father received a call tonight being advised that he has a 5 months special for x amount of $ we advised the 1st rep. that we didn't use it and wanted it canceled she was polite and happily transferred us to customer something or other (basically retention). We advised him the same and he didn't want to hear it, then he said he HAD to offer us specials as a part of his job. Then spouted off some offer after which we said no. Then tried to spout out another one we told him no, he ignored us and kept going and we kept telling him no finally we all had to yell NO! He finally shut up. THEN silence!!! I finally asked if he was canceling like we asked he said yes and that we had a bill of x amount of $ and attempted to bully us into paying to which we kept telling him no. Reiterated that we received nothing telling us the trial expired. He then spoke to some on on his side quietly and came back and said the charge was taken off. Then gave us a code for the cancellation at about 1,000 miles an hour, then the confirmation number at about 3,000 miles an hour and we tried stopping him and had to yell to get him to shut up and listen!!!!!!!! I don't know where he was located but OH MY GOSH!!!!!! Thanks to him, I don't EVER want anything to do with Sirius XM EVER AGAIN!

Review: I do not have an account with XM Satellite Radio and made an incorrect payment to an account at XM Satellite Radio through a wire transfer payment service through my bank in the amount of $170. I have called several times to reclaim this money and I have sent them information proving the err, including conferencing in my bank's financial customer service for assistance and proof this was an incorrect payment. To date, I have not been refunded, but received the "run-around" every time I have called and repeatedly forwarded this proof of incorrect payment and NO RESULTS. I was told they do not have a financial department that handles these accounting errors. I have acted in good faith with XM Satellite Radio and they have not.

Account_Number: Ref# [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund my money of $170.00.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. We regret that her experience led to a complaint with your agency. After review, it was found that her complaint is in regards to making an incorrect wire transfer and sending a $170.00 payment to an account at SiriusXM in error.

A member of our Corporate Customer Relations team spoke with [redacted] and addressed her concerns by informing her that we have provided her payment information to our Payment Research Department, who are in the process of locating the payment. We advised [redacted] that the process may take 4-6 weeks to have her check returned. [redacted] stated she understood and advised is that if she does not have the money retuned by late December, she will contact us back. We have provided her with out contact number should she have any further questions or concerns.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

They called our cell phone multiple times a week to harrass us about renewing our serivice. Once they pushed us to the point of wanting to cancel because of the constant calling we had to talk to 10 different people to get our service cancelled. Several customer service reps hung up on my husband and others transffered him more than once. One rep actually started screaming at him in [redacted] when he asked to talk to her supervisor. We will never use their service again!!

Review: Although I realize I had a late payment to Sirius XM, I have tried to call the number that they gave me to pay the bill. I tried calling the collection agency three times and they would not answer. I held on the line until I was cut off. I then called Sirius xm and explained the problem to them and tried to pay the bill. All they would tell me to do is try calling the number again. I feel like I tried paying my bill multiple times and it is unfair that I can't get anyone to take my money. I am concerned about my credit and having to postpone my payment could effect my credit even more.Desired Settlement: Allow me to pay my bill without damaging my credit.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’ account, it was found that her complaint relates to her account being referred to collections and not being able to contact the collection agency to make a payment.

A member of the Corporate Customer Relations team spoke with [redacted] and she explained the frustration she experienced upon attempting to contact the collection agency to make a payment. We informed [redacted] that we have received confirmation from CCA Collections stating they received her payment. We advised her that we will reach out to CCA to have her information removed from their system. We would also like to advise [redacted] that this will not affect her credit rating as we do not report to report to any of the three major credit bureaus in North America. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: I bought a vehicle that included a 3 month trial of Sirius XM radio. After the trial was over, Sirius began contacting me multiple time a day, at all hours of the day for me to subscribe. My vehicle no longer has a radio that is even capable of receiving their services. After I explained this to a rep (about 3 weeks ago) the calls came more often. I have also requested to get off of their call list (twice) to which they replied "we'll do our best to take your phone number off the call list." I don't understand how its so hard to remove a number from a list.

Product_Or_Service: none

Order_Number: none

Account_Number: noneDesired Settlement: DesiredSettlementID: Other (requires explanation)

I just want Sirius to stop calling me. I don't think its necessary that they have to call 12+ times a week especially after I have requested not to be called 3 times.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that his complaint is in regards to receiving repeated calls from SiriusXM after his three month trial subscription ended.

Unfortunately, a valid phone number was not included with the Revdex.com complaint from [redacted] so we are unable to get in immediate contact with him to sort out this concern. However, we have emailed [redacted] requesting for him to contact us and included our contact information. To date we have received no response. We remain interested in working with [redacted] and ask that he contact our Customer Relations Department to provide us with the phone number he is receiving calls to so that we can place him on out Do Not Contact list.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Review: I had a subscription with Sirius from 05/**/2015 - 11/**/2015. On the day the subscription expired the radio stations disappeared from my automobile Sirius station listings. However in the months of December 2015 and January 2016 I was still being billed. I called and cancelled immediately and was frustrated that they were quietly still taking funds from me.Desired Settlement: A full refund of December 2015 and January 2016. I would also like to see them change their policy on how they quietly bill people without receiving service.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]. We regret that his experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of his subscription following the purchase of a promotional rate subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rate in effect at the time if each renewal until the subscriber calls us to cancel. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. On May **, 2015, [redacted] began service with a 6-month Select subscription at a promotional rate, the balance paid with a credit card that was left on file for future renewals. A confirmation email was sent to [redacted] on May **, 2015 detailing the terms of the renewal and advising him of upcoming monthly credit card charges. On February *, 2016, [redacted] called us requesting to cancel his subscription; which we processed immediately and issued a refund of $8.83 for unused service. At this time an additional refund of $8.24 was provided, as this amount combined with the $8.83 reflects the total charge of $17.07 from January **, 2016. A member of our Corporate Solutions Team reached out to [redacted] regarding his concern. We reviewed the automatic renewal policy and explained that unless we are contacted, we have no way of knowing if a device is not receiving our signal. We informed him that as a gesture of good will, we will issue a refund for the $17.07 charge from December **, 2015. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Signed up for 6 months then had them remove the credit card on file and told them to cancel service once the term ended. Instead, I got an email saying the account needs to be cancelled or charges will apply. This was on the day before thanksgiving. I tried replying to the email sent to me to cancel this account. I tried logging into my account to cancel and there is no such option. I then called but they were closed as the only way to cancel is to talk with someone so they can try and persuade you to remain a customer. So I ended up calling the following week and was able to get them to cancel. BUT they now say I owe $12 and change for the week I had service. I told them I was not going to pay it since they do not make it easy for me to say I want to cancel and quit charging me and that I had tried. They then tacked on late fees of $5. I don't know how this can be legal that they make it so tuff to be able to cancel. I could pay the balance and activate my account online using either my login or the link in the email. They could have easily included an option in the link to cancel service but they don't so they scam their customers. I went ahead and paid the fee but hope to get restitution here for $17. I told the person on the phone that I was going to lodge a complaint with Revdex.com.Desired Settlement: Credit of the amount paid and to make it possible for all customers to cancel service online.

Business

Response:

January **, 2016 The Revdex.com Serving Metropolitan New York Mediator [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on Mr. [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching Mr. [redacted] account, his complaint regarding being billed $17.83 resulted from the remaining balance for the time period following the automatic renewal of his subscription per the Terms and Conditions in the Customer Agreement. Subscriptions automatically renew until a subscriber calls us to cancel. On June **, 2015, [redacted] called us to cancel his subscription on radio ID [redacted]. In lieu of cancelation, he accepted a 5-month promotional subscription for $32.38, as there was a credit of $14.36 for unused service from his previous subscription, there remained a balance of $18.02; which he made a onetime credit card payment for. A confirmation email was sent to [redacted] on June **, 2015 detailing the terms of the renewal and advising him of the upcoming charges. At the end of the promotional term, these packages automatically renew to a full price package, that bills on a quarterly term. His subscriptions automatically renewed on November **, 2015 at a prorated amount of $48.03 and an invoice was sent for $50.27; this amount included a $2.00 invoice fee. On November **, 2015, [redacted] called us requesting to have his subscription cancelled; which we processed immediately, leaving an owing balance of $12.22. A late fee was added on December **, 2015, bringing to balance to $17.83. On January **, 2016, [redacted] made a onetime credit card payment for $17.83. A member of our Corporate Solutions Team spoke with Mr. Dixon and reviewed his concerns with him. We informed him that as a gesture of good will, we will issue a refund for the $17.83; which was issued back to his credit card on January **, 2016. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Mr. [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,