Sirius XM Radio

Review: We purchased a vehicle in 2012 that came with a 3 month trial of Sirius XM Radio. Before the end of the three month trial, we cancelled the service. Two years later, Mar 2014, we received a bill for service starting in March 2014. The service was not requested to be reactivated by us. The first person on the phone said the service was automatically renewed after two years; the second person said we called to renew service; neither case was true. We did not request to activate or initiate service of any kind with Sirius Radio. After requesting to cancel they tried to offer ever sales pitch in the book to get us to keep it, including free months. When we declined, and indicated that we did not want the service period, they stated we still had to pay for the prorated portion. I objected, of course, because that was not acceptable as I did not request the service. After asking to speak to a [redacted] I was placed on hold for 17minutes and the customer service representative refused to provide her name. [redacted], the [redacted], got on the phone and stated that we had called to activate the service, again not true. I said that if this was the case then it was fraudulently done and that I would need to file a police report, because we did not do it. He spoke with both myself and my wife, and finally agreed to waive the charge. There should have never been a charge.Desired Settlement: Problem with service documented, record of cancelation of service, service permanently cancel and never reactivated.

Business

Response:

April **, 2014

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After reviewing his account, it was found that the complaint is in regards to a bill he received for service he states he did not purchase.

[redacted] was provided with a three month trial that started on February **, 2012 and ended May **, 2012. On February **, 2014, service was reactivated on a monthly subscription. On March **, 2014, after receiving an invoice for the balance due, [redacted]’s wife spoke with our Cancellation department indicating they hadn’t wanted the service. The service was immediately canceled and the account was credited to reflect a $0.00 balance.

Our attempts to reach [redacted] have been unsuccessful to date. Since we have not spoken with [redacted] we would like to advise him that his subscription has been cancelled and his account has a $0 balance. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Review: Sirius XM has discontinued 40's on 4 for supposedly three months on my car radio. This is one of only 8 channels that I listen to in my car. They are not delivering me what I subscribed for. I protest vigorously their unilateral removal of entertainment that I am paying for. I want it reinstated immediately.Desired Settlement: Reinstate 40's on 4 on Monday 3/**/14 and do not mess with it AGAIN.

Business

Response:

April **, 2014

Re: Complaint ID[redacted]

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to the recent programming change to 40’s on 4 as this channel has been replaced with Billy Joel until June 2014. She would like this channel reinstated immediately.

A member of our[redacted] reached out to [redacted] and apologized for all the frustration this issue caused. We informed her that we have forwarded her feedback to the appropriate department and explained that per the Terms and Conditions we reserve the right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to the customer. 40s on 4 will return to satellite radio on June **, 2014 but until then the service is still available on SiriusXM Internet Radio Channel 4 and on our mobile apps in the Pop category. [redacted] only wanted the service in her vehicle as she was not interested in the online subscription. We again apologized for her frustration and we have closed this complaint as resolved as there is no further action to be taken.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Review: The decision to remove Escape channel 69 from the satellite broadcasts is a continuation of the dishonest business practices that led to the court decision against the company on December *, 2014. Please read the attached review of Sirius XM by the Revdex.com of New York. Sirius XM is not accredited by the Revdex.com for good reason. Customer reviews of the company are very negative. Sirius XM is a monopoly. Customers have no recourse against the company when it abuses its power as a monopoly.

The company’s action is dishonest in the following ways.

I purchased satellite radio, not internet radio. Removing a channel from satellite broadcast is a denial of service.

Love, Channel 17 is not in any way a substitute for Escape Channel 69.

The excuse that the company has a limited number of channels is not valid. There are 24 ROCK channels. There is no excuse for eliminating the only “easy listening” channel Escape. Escape channel 69 is the ONLY music channel being eliminated from satellite broadcast.

Transferring the channel from satellite to internet has the effect of forcing the customer to pay for the cost of distributing the channel. The customer has to pay cell phone charges for every minute in addition to the yearly cost of the satellite radio service. Satellite broadcasts give the customer unlimited listening time. There is no such thing as unlimited cell phone service. This action by the company is a hidden increase in the cost of the service.

My life style does not require having a cell phone with internet access. I have no way to listen to Escape online. My present cell phone is an [redacted] GoPhone that costs me about $15/month and satisfies all my limited need for cell phone service. The cost would increase to about $80 to $90/month if I purchase cell phone service to listen to Escape online.

My sole reason for purchasing Satellite Radio was to listen to Escape. I listen almost entirely to Escape and have not found any other channel that I would want to listen to for any extended period of time. I am not willing to continue paying for a service that no longer provides what I want. However, canceling my service will make the $599 (see attached receipt) I paid to have a satellite radio receiver placed in my car useless. I feel the company should reimburse me for the cost of installing the satellite radio receiver in my car. Since Sirius XM is a monopoly I cannot transfer my service to another satellite radio company.

States are becoming more stringent about limiting the use of hand held devices while driving. Listening to Escape using my satellite Radio receiver is much safer than having to fiddle with a cell phone, auxiliary cable, charger, etc. I feel that asking customers to listen online using their cell phones while driving is not just inconvenient. It is encouraging unsafe driving practices.

The response below is not satisfactory. I request that the company respond individually to each of my complaints above. Please refer this complaint to higher management.

----------------------------------

Thank you for contacting SiriusXM regarding Escape.

We appreciate your passion for Escape. Unfortunately, we only have room for so many channels at any one time, but we hope you continue to enjoy the programming on SiriusXM Love (Ch. 17), which will carry many songs formerly heard on Escape.

We continually rely on customer feedback like yours and research to enhance your entertainment experience. As we strive to create the most diverse listening experience available, we find that the feedback we receive is crucial to our success. We are forwarding your comments to the appropriate programming team.Desired Settlement: 1. I want the company to continue to provide Escape Channel 69 by satellite radio.

2. If the company does not continue to provide Escape by satellite radio I request damages in the amount of the $599 cost of installing a satellite radio receiver in my car. This receiver will be useless to me if the company no longer provides the only channel that was my reason for subscribing to satellite radio. The receiver cannot be used with any other company since there is no other company providing satellite radio.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After reviewing [redacted]’s account, it was found that the complaint is in regards to Escape (Channel 69) no longer being available on satellite service. Escape will still be available on SiriusXM Channel 751 in the Jazz/Standards category with streaming service and with the SiriusXM app. Programming changes are covered in the terms of our Customer Agreement. A member of our Corporate Customer Relations team spoke with [redacted] and explained to him that on August **, 2015, several channel changes were made to our lineup. Per the terms in our Customer Agreement, SiriusXM service consists of a variety of music, sports, news and entertainment programming. We reserve the right to change, rearrange, add or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to you. Your continued use of the service following any programming change will constitute your acceptance of such changes. We informed [redacted] that even though Escape (Channel 69) will no longer available on satellite service, SiriusXM offers other channels such as SiriusXM Love (Channel 17) which will carry many songs formerly heard on Escape. SiriusXM also continues to offer a wide variety of music channels to relax with, including Watercolors (Channel 66), Spa (Channel 68), Real Jazz (Channel 67), Symphony Hall (Channel 76), and The Bridge (Channel 32). [redacted] stated that he will not consider his complaint as resolved until we return the Escape channel to his receiver. Decisions regarding channel changes are never easy for us. We thanked [redacted] for his feedback and informed him that we will not be able to refund $599.00 for the cost of equipment due to channel changes. We offered to provide [redacted] with a year service at no cost; which he stated does not resolve his issue. Feedback regarding the Escape channel has been sent to our programming department. We have addressed his concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted] Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option *)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:My complaint does not involve an improper action against meindividually. It involves discrimination against a whole class of customers onthe basis of their personal tastes and lifestyle. The company needs to respondin an appropriate way to the strong complaints of myself and many othercustomers. In general, the company cannot resolve these complaints on anindividual basis. In the absence of voluntary action by the company I feel thatintervention by the FCC or further lawsuits by the states attorney general willbe required.An article in the Wikipedia Free Encyclopedia on the XMmerger states “On June **, 2008, FCC Chairman Kevin M[redacted] told the WashingtonPost that he had decided to approve the XM-Sirius Merger after the companiesagreed in the previous week to concessions intended to prevent the new companyfrom raising prices or stifling competition.”These concessions are not working as intended. Transferringa channel from satellite broadcast to online service is not just inconvenient.It can result in a huge increase in cost depending on the person’s life styleand musical tastes. This violates the intent of the concessions that were thebasis of approving the merger between XM and Sirius. The company has eliminatedthe cost of providing Escape through satellite broadcast and put the cost onthe customer through their cell phone service. The problem is as follows.Satellite radio provides unlimited listening time for ayearly cost of $218.64 using a receiver installed in the car. No additional equipmentis required. The music comes on automatically when I start the car. Listeningonline requires a cell phone connected to the auxiliary port of the car radio anda charger to make sure the battery does not run out. This is inconvenient and goes against thetrend of states restricting the use of hand held devices for safety reasons.Some customers may already have a cell phone service with enough GBs to coverlistening to satellite radio depending on how much time they spend driving.Other customers might have to pay $20/month for an additional 3GB. This wouldincrease their costs by $240/year. Since my life style does not require having internetaccess by cell phone the additional cost to me would be prohibitive. I have an[redacted] GoPhone that costs me about $15/month. From talking to Verizonwireless I would need to spend $100/month for a 3GB service. This is anincrease of $1020/year.The company’s response to my complaint is that theirCustomer Agreement gives the company the sole right to decide what channels andtype of music to provide. My position is that the decision as to what channelsand type of music should be provided ultimately rests with the customers notthe company. The company wants to have the power that comes with being amonopoly but still have all the rights that come with being a private companyoperating in a competitive environment.Sirius XM is a public utility that was granted monopolystatus in return for concessions intended to protect the rights of thecustomers in the absence of competition with other companies. As a monopoly thecompany has a responsibility to provide service under reasonable terms and conditionsto all people and all musical tastes and lifestyles. The company has failed todo this. The channel lineup is very unbalanced (for example 24 ROCK channels). Thecompany never informed its customers that it intended to remove channel Escapefrom satellite broadcast. I did not know about this until the decision was castin concrete. The company did not know about my wishes or the impact this wouldhave on me before making this change.I feel that the Customer Agreement needs to be rewritten tomake sure that all customers are informed in advance of plans to eliminate anychannels from the satellite broadcasts. Procedures are needed to make sure thatall customers have an opportunity to express their wishes and point outproblems before any decisions are made. I feel that the only valid reason foreliminating a channel from the satellite broadcast is lack of interest bycustomers. By the company’s own admission there have been numerous strongcomplaints about eliminating Escape.In order to better understand the problems I requested thatthe company provide me with a copy of the concessions that were made by thecompany in 2008 and also provide data on the number of customers who listen toeach of the channels. The company has ignored my request for this information.I have stopped listening to satellite radio. I am notwilling to continue paying for a service that is not providing what I want. Cancelingmy membership will result in loss of use of the receiver I had installed in mycar at a cost of $599. I have not yet cancelled my membership so that I can getinformation needed to try to resolve my complaint through the Revdex.com and to filefurther complaints with the FCC and the Attorney General. I am continuing myservice under protest. My temporary continuation of service does not constituteacceptance of the terms of service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

August **, 2015 [redacted]

[redacted]Re: Revdex.com Complaint [redacted], [redacted]Hello Mediator,[redacted] states his complaint has not been resolved as he states his complaint involves discrimination again a whole class of subscribers and not just himself. He feels SiriusXM has eliminated the Escape channel though satellite broadcast and put a higher cost to customers through cell phone services. He states the customer agreement needs to be rewritten to make sure that customers are informed in advance of any plans to eliminate any channels.Customers are notified of channel changes through e-newsletters, letters, and email. We also provided this information on air and on the SiriusXM.com homepage. We reached out to [redacted] again and reiterated that his and any other feedback we received regarding the Escape Channel is provided to our programming department. Programming changes are covered in the terms of our Customer Agreement. Again, all of this information has been communicated to [redacted] and can also be found in the Customer Agreement terms and conditions found at www.siriusxm.com. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The service representatives at Sirius XM have informedmanagement of my complaints. However, management has not responded properly tomy complaint and the strong complaints of many other customers regarding theelimination of channel Escape from satellite broadcast. The issues that have not been properly addressed bymanagement are the following: 1. As a public utility granted monopoly status by the FCCSirius XM has a responsibility to provide service to ALL people of ALL musicaltastes in a fair, reasonable, and equitable manner. This includes not forcingunreasonable cost increases on customers and making sure reasonable costincreases are not done in a discriminatory manner. These responsibilities werea condition for allowing the merger between XM and Sirius. The concessions madeby the company at the time of the merger are not working. The CustomerAgreement terms and conditions need to be rewritten to prevent the recentviolations of the company’s responsibilities to the public. 2. The company has violated its responsibility as a monopolyby not providing a balanced channel lineup that addresses ALL common musicaltastes. The company has 24 ROCK channels. This is unbalanced. It eliminatedchannel Escape from the satellite broadcast saying that is does not have enoughchannels. This is not a valid reason. Escape is essentially the same as the“Easy Listening” channel provide by both the [redacted] and VERIZON cablecompanies. Both cable companies also provide “Light Classical” which isessentially the same as Classical Pops that was provided by Sirius XM when Ifirst subscribed to satellite radio. I complained when Sirius XM eliminatedClassical Pops from satellite radio. Escape was my sole reason for subscribingto satellite radio. The only other channel that I listened to occasionally wasClassical Pops. Both channels are now gone from satellite radio. Sirius XM has67 music channels. My [redacted] cable service has only 50 music channels butincludes both the “Easy Listening” and “Light Classical” channels that I listento at home. [redacted] and VERIZON are private companies operating in acompetitive environment. Apparently, they listened to their customers whowanted “Easy Listening” and “Light Classical”. If either [redacted] or VERIZONprovided satellite radio I would switch to one of these companies since theyare providing the two channels I want and Sirius XM is not. 3. The company has violated its responsibility as a monopolyto not force unreasonable costs on its customers and make sure any necessarycost increases are done in an equitable manner. Eliminating Escape fromsatellite broadcast eliminates the cost of distributing this channel bysatellite radio and forces the customer to pay the cost of distributing thechannel through increased cell phone expenses. This is equivalent to a priceincrease. Customers who do not listen to Escape do not pay any increased cost.This is discriminatory. The action is discriminatory in another way. Unlimitedlistening time is included in the yearly subscription cost to satellite radio.The increased cost paid by customers who listen to Escape online depends onwhat type of cell phone service they have and how much time they spendlistening to satellite radio online. Some customers may have a cell phoneservice with ample GBs to listen to Escape without incurring additional cellphone costs. Some customers may have minimum GBs and have to pay perhaps$20/month extra to listen to Escape online. This would amount to $240/year.This is in addition to the $218.64 yearly subscription to Sirius XM. People whodo not have internet access on their cell phone would have to spend about$100/month to obtain such service. In my case this would be an increase of$85/month over my present cost of about $15/month for cell phone service. Thisamounts to an increase of $1020/year in the cost to listen to Escape. A friendtold me she pays $18/month for her cell phone. She uses it only for emergencieswhile driving.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I would never sign up for Sirius radio again! Almost impossible to cancel a subscription. I cancelled 6 weeks before subscription only to find out that they were attempting to charge my credit card but could not. Luckily I had lost my credit card, so my number was changed. They claim that I did not obtain a cancellation "number" and therefore the account was never cancelled. Finally after 45 minutes and several agents, we were told that the subscription was cancelled, but only after we threatened to take it to the Ohio Attorney General's office. Although we were talking to agents from the Phillipians, Sirius Radio was the ones that inspire this behavior. These people are scam artists when it comes to cancelling your subscription. PS They said we would receive a cancellation email, as of this time we have not received it.

Review: I was issued a renewal bill and whenever I went online to renew, it said 1 Year renewal for $119.88 which is 9.99 for 12 months. Then whenever you check out it charges $111.01 and gives you a renewal date of only 11 months which equals $10.09 a month. I contacted customer service and he tried to say it was with taxes but it was subtotal. Could not justify why the renewal date was not a 12 month date.... scam!!! I researched and see that there is a lawsuit out for misleading information and billing already on this company....interesting!!!Desired Settlement: To charge what their advertising says!

Business

Response:

March **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’ account, her complaint resulted from a misunderstanding regarding the term and cost of her annual subscription renewal. [redacted] purchased a Select Annual subscription on March *, 2014 at a promotional rate. This subscription was due to renew on March *, 2015. On March *, 2015, she called and changed her subscription to a Mostly Music Annual subscription that costs $119.88 plus additional fee and taxes. However, to align with her billing cycle, the subscription was prorated to $111.01 plus additional fees and taxes, for the service period from March *, 2015 to February *, 2016 to prevent the subscription from running longer than the 12 month period. A member of our Corporate Customer Relations team reached out to [redacted] to discuss her concerns, but we have been unsuccessful in speaking with her. We apologize for any misunderstanding this has caused and we remain interested in working with [redacted] and ask that she contact our Customer Relations Team at the number provided below, so that we may address her concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are in denial that their prices do not add up to what they are advertising. A 12 month (1 year) subscription goes from March *, 2015 - March *, 2015 not Feb, [redacted]. AND the total monthly rate was NOT 9.99. Until they change their pricing online, it will not be correct. You do not realize the dates are only 11 months until you order the item and then it shows up in your subscription. So whenever I told them I did not plan to do the year plan to credit it back - I was shorted 7 cents for some reason....needless to say, I am not happy with this business and once my month subscription runs out, I will cancel both radios!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

March **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello [redacted], [redacted] states that her issue has not been resolved as the total monthly rate does not total $9.99 per month when the service does not run for 12 months. She states until this is fixed online, it will not be correct. She states she was shorted $0.07 on her refund and is not aware why. A member of our Corporate Customer Relations team spoke with [redacted] and explained to her the reason for her prorated charge, was due to the fact that the billing cycle on her account was for the [redacted] of the month. In order to align with her billing cycle, when she changed the subscription for radio [redacted] on March *, 2015, the subscription would run closest to her billing date without going over the 12 months. [redacted] was charged as prorated rate for service from March *, 2015 to February *, 2015 as this was the closest date to align her billing cycle as the system will not charge past the 28 day billing cycle. As a gesture of good will, we offered to provide [redacted] with a service credit to be used towards her monthly subscription. At [redacted]’ request, we consolidate accounts [redacted] and [redacted]. There is currently a $40.00 service credit; which will be used towards renewal. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Review: I contracted with Sirius for a term of 6 mos. and paid by check to avoid their history of automatically debiting a credit card for an exorbitant renewal fee. A day after the expiration date I received a bill via mail for $140. for another 6 mos. (The original 6 mos. was $25.) I called to make sure the account was closed and the balance zeroed. The rep offered the service for $70. and then $40. I declined. 30 days later I received a written solicitation for 6 mos. for $25. When I called to accept, I was told I owed them $3.70 on the old account; they would not renew unless I paid the $3.70.

Sound familiar? This company has already settled a class action complaint for the same thing. Have they learned nothing? Or is this just business as usual?Desired Settlement: This type of business practice is unethical. I need the balance zeroed, any credit reporting corrected and a letter of apology.

Business

Response:

March*, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, his complaint regarding being billed $3.70 resulted from the remaining balance for the time period following the automatic renewal of his subscription and his request for cancellation. Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewal. On July**, 2014, [redacted] purchased a 6-month subscription at a promotional rate on radio [redacted] for $35.68. On January**, 2015, at the end of the promotional term, his 6-month subscription automatically renewed at our then current rate, and an invoice was sent for the $104.44 balance. On January**, 2015, [redacted] contacted us to cancel his subscription; which we processed immediately, leaving a balance of $3.70 for used service after renewal. A member of our Corporate Customer Relations team spoke with [redacted] to address his concerns and we reviewed the automatic renewal policy. We informed him that promotional rates only apply during the initial term, after that time period our then current rates take effect. As a gesture of good will, the outstanding balance was removed and we offered [redacted] another 6-month subscription at a promotional rate; which he stated he will contact us back to activate in August. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]###-###-#### (option 3)

Review: I cancelled my services on August * before my six month trial offer was up on August **. I never received any sort of confirmation of cancellation, even after being told I would get one by the representative on the phone. I call back on the [redacted] just to be sure its cancelled, low and behold..... it wasn't! The representative told me they had record of me calling to cancel but I hung up too soon before they could cancel, this is a blatant lie! On August [redacted], even after calling to cancel again, they still charged my credit card and give me a song and dance about not being to refund it for up to five days!Desired Settlement: On top of my refund I want people to beware of these scam artists. The exact same thing happened to two friends of mine

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states he cancelled service on August *, 2013 prior to the renewal date, but did not receive any confirmation of cancellation after being told he would receive one. He states he called back on August [redacted] and was told service was still active as he hung up before they could cancel; which he states is a lie. He is requesting for a refund of the August [redacted] charge.

We reached out to [redacted] and he expressed his dissatisfaction with customer service. We apologized for any inconvenience he experienced. Upon reviewing the account, we did see a cancel request on August **, 2013, a transfer to the correct department would have been needed to complete this request. If a disconnection occurred before the transfer completed there would be no changes made to the account. The refund of $97.81 was issued on August **, 2013 and there are currently no active services on the account. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Siriusxm has the practice of auto renewal at a higher rate than you initial pay. When I called to request cancellation, I was asked to renew at a special rate-almost 50% less. I told them I thought that really was bad business to not offer your good, consistent customers the "special" rate w/ the renewal. That phone call ended with a promise to cancel.
My credit card was billed the higher rate at the renewal date on an expired [redacted]. I had to call back again today and go through their "offers" and explanations again only to be told I would be refunded the remaining balance. I had to specifically ask that the entire amount be refunded as I had requested it never be charged at all.
I frequently got disconnected and their computer voice prompts don't pick up my verbal requests.
I feel they are very calculated, you have to stay one step ahead or they will get your money, and they don't do as they say they will.

I purchased a new auto in 2012 which came equipped with Sirius with introductory service for three months. At the end of three months I extended the service for 1 year. I never received an invoice nor was I informed of their terms. I noticed that the charge appeared on my Amex billing.
And the end of the 1 year period I was contacted to renew and I declined.
Several years went by and I noticed that the service had indeed been removed from my vehicle.
Then this past August I noticed on my Amex billing that Sirius was billing me $231.43. I immediately contacted Amex and told them I had no idea why Sirius had made this charge as I haven’t had the service in over two years as I believed I had effective cancelled it.
In today’s mail was a finding from Amex stated that due to the supporting documentation that I was indeed obligated to pay as an invoice and Sirius terms were attached. This was the very first time I saw this ‘documentation.’
I just got off the phone with Amex. They are reinstating the credit to me and contacting the disreputable Sirius XM to inform that that any attempt to charge me in the future would be impossible as a blockage has been made by me to the account.
This company is utterly disreputable and I would never recommend to anyone that they subscribe to this service.

I have three radios registered with SiriusXM. I consolidated all three into one account in June **, 2015. At that time, I was told that I would pay $X for the first radio, and then pay $Y for any other radio renewed on the plan. That only happened for my second radio. They are charging me much more than $Y for the third radio since they now say it is on a different plan. That certainly was not said during my June [redacted] call.

Review: I have not had a Sirius account in over 5 years and on 2/*/16 Sirius sent a bill for $218 with only my name and address on it (my maiden name). I called the company and they stated that my name and address were no longer associated to the account and that the account was noted as such. I then simply asked that someone send me an email or a letter indicating that my name was in no way linked to the account so that I would have proof in case of any more serious circumstance regarding his account and after being transferred 3 times over 45 minutes they would not comply. The final representative I spoke to today (Daryl - employee number [redacted]) represented himself as the highest level manager that I could speak to and stated that the company was not willing to send me any proof that my name and address was not associated in any way to the account for which they sent me a bill, which I believe to be my estranged husband's account based on the username listed on the bill I received.Desired Settlement: I just want the business to send me and email or a letter on company letterhead that states that my name and address are not associated to the account for which they sent me a bill and that I am not responsible for the bill that they sent to my address with only my name on it.

Business

Response:

March *, 2016 [redacted]

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] complaint, it was found that her complaint regarding receiving an invoice when she has not had service on 5 years, resulted from the automatic renewal of an annual subscription that belonged to her former husband. On January **, 2015, he contacted us requesting to cancel his subscription. In lieu of cancelation, he accepted an annual subscription at a promotional rate and requested for his credit card to be removed off file. As the payment type was changed to invoice, upon the 2016 renewal, an invoice was sent to the address we had on file. A member of our Corporate Solutions team reached out to [redacted] to discuss her concerns. We informed her that the subscription was cancelled and account [redacted] was credited to reflect a $0 balance. We closed the account completely and provided her with an email confirming that she currently does not have an active account with SiriusXM and owes no money. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May [redacted] I noticed tht for the third time my satellite had went off. This was the third time since I purchased my vehicle Feb [redacted] , 2016. I communicated to the customer service rep tht this is the third time in three months with me calling. The customer service rep asked me was this a rental and I communicated tht it wasn't. She told me tht she wld contact support services to see if they cld help. She came back and told me tht my services cld not be turned back on . She said she wld have to cancel this service and then start a new one. I communicated to her tht Feb [redacted] when I called to transfer my service from my previous vehicle to this one the customer service rep communicated to me tht I had free service in the new vehicle until April 2017. She also refunded my remaining balance on my previous car ( tht service was good until Dec 2016). I asked to speak to the supervisor and he got on the phone and was no help at all. I communicated tht someone at Sirius dropped the ball!!!! I communicated tht if my service wasn't free why in the hell wld they refund me the money from the other vehicle. I communicated tht the service in my previous vehicle was paid until Dec 2016. I communicated tht Sirius needed to make this right. I am a customer and I am being inconvenienced!!! The supervisor still communicated tht he wasn't able to do anything.Desired Settlement: My service to be as it was communicated to me on Feb [redacted] 2016. It was communicated tht my service was free until April 2017. Then tht's wht it needs to be.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint is in regards to a trail subscription she was provided along with the transferability of her promotional rate subscription from her old vehicle to her new vehicle. Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle. On February **, 2016, [redacted] called to transfer the remaining promotional rate subscription from her Radio ID ending in [redacted] (2011 Cruze) to the Radio ID ending [redacted] (2015 Malibu); as the Cruze was sold. The Radio ID ending in [redacted] was cancelled, resulting in a credit balance of $89.96 for services paid in advance. [redacted] was then advised that Radio ID [redacted] was currently activated on a trial subscription. As we were not yet notified by the dealer, the current trial subscription was on a 24 month trial for the dealership; which was the reason her trial was cancelled and she lost service. On May **, 2016, [redacted] was provided with an All Access annual; subscription at no cost, as she was advised by a previous agent that her trial service would be valid until April 2017. A member of our Corporate Solutions Team reached out to [redacted] to further discuss her concerns. [redacted] stated that her issue was previously resolved, but she could not understand why her previous service could not have been added to the trial. We explained both the agent and system limitations, based on what she had requested. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information listed below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. [redacted] Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### [redacted]

Review: I was subscribed to a 1 year subscription with this radio service. my subscription was going to expire on or around April [redacted]. I received a letter stating they were going to automatically renew my subscription in which I was not ok with. I emailed them after being hung up on after 11 attempts of reaching their cancellation dept to advise them that I was not renewing my subscription and I was not authorizing the charge and to cancel my subscription upon expiration. I received a reply saying they only take phone cancellation and nothing else would subside. After several attempts I finally reached a supervisor that was able to remove my credit card on file and supposedly "canceled my subscription" on expiration. This phone call was established in the middle of march. On May [redacted] I received a bill that said I was responsible for the debt until I called and they did NOT cancel my subscription. Again I made several attempts to resolve and was advised because I did not cancel before the expiration date I was responsible for the prorated debt? I sent emails and have proof that I requested to cancel, their should be recordings stating I canceled and the fact that they want you to call so that they can force you and waste your time trying to sell you a subscription service forcefully with no option to opt out at any time is abusive and un professional .Desired Settlement: I want the bill that is reported to be removed and not hold me responsible for the debt they forcefully applied to me. also the policy they have that automatically renews after 1 year should be optional and not mandatory. as well they should allow customers to cancel in a WRITTEN form and not have to spend their time calling and being roped in to another contract. This is the only company I know that is as unlawful and forceful in their scheme to bill and hold you in their service.

Business

Response:

May **, 2016 [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint regarding his cancellation experience resulted from his call disconnecting while being transferred to the cancellation department. On April **, 2016, [redacted] annual subscription renewed, per the terms and conditions in our Customer Agreement, and an invoice was sent for $220.55. On March **, 2016, [redacted] contacted our Listener Care department to cancel his subscription; however, while being transferred to the cancellation department his call disconnected. As a result, his subscription remained active. On March **, 2016, [redacted] contacted us via email support to cancel his subscription and was advised that he needed to contact us via phone to do so. The ability to cancel a subscription is not available in our Online Account Center. Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancellation decision. On May *, 2016, [redacted] called us to cancel his subscription which we processed immediately, leaving a balance of $9.19 which was credited to reflect a $0 balance. A member of our Corporate Solutions Team spoke with [redacted] and reviewed his concerns with him. We explained that the ability to cancel a subscription is not available in our Online Account Center. Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancellation decision. We apologized if [redacted] was left with a negative impression of our cancellation experience and certainly appreciate his feedback. As a gesture of good will, we have provided [redacted] with an annual subscription at no cost. A Future Deactivation Date was set for May **, 2017 to prevent auto renewal of the subscription. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: they told me they were going to charge me 30.00 for 6months....but when I check my account they took out 207.00 and lied to me about putting in back into my account im stilling trying to get my money, and I have a cell phone bill that I need to payDesired Settlement: just want my money and overdraft fees, and not to every contact me again

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: These people contact me incessantly to the point of stalking…. I receive snail mail solicitations about every 2 weeks, and phone calls every 1-2 weeks. This is ridiculous.

I recently bought a new car that had "free" sirius on the car. I tried it once but I have no interest in the service. I have told them politely Im not interested… I then told them not so politely and to stop calling me…. and just yesterday, yet another call from them on a sunday afternoon. I told him once again Im not interested, sick of the constant calls, and hung up on him. Not sure how to get through to them.Desired Settlement: If they dont stop contacting me I will take them to small claims…. This is ridiculous.

Business

Response:

[redacted]

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint is in regards to a request to no longer be contacted.

We have updated our records with [redacted]’s request not to contact her with solicitations. We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our syste[redacted] During that time it is possible that she may receive a few more calls due to campaigns still in progress. Should [redacted] have any further questions or concerns, we ask that she contact SiriusXM utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Review: Siriusxm changed the 40s on 4 channel (all music from the 1940s) to all Billy Joel. Customers (myself included) purchased the product because of this channel. After purchase, Siruisxm changed the format but still advertises it is a 40s channel. Despite 2 days of trying to contact the company, the few contracted employees (who are also on the other side of the planet) that respond to phone, e-mail, or chat state it is the company's own policy that prevents customers from knowing who or how to contact the actual company to register programming complaints. The contracted employees state the only way to listen to this channel is to subscribe to an internet service they have that charges more money per month. This of course is not a solution to the people in cars.Desired Settlement: Return 40s music to channel 4 and put Billy Joel on another of the many channels Sirius does not otherwise use.

Business

Response:

[redacted]

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to the recent channel change involving channel 40s on 4. He stated that 40’s on 4 is still being advertised and when he contacted Listener Care he was informed the programming is still being offered online. He is requesting that Billy Joel be placed on another channel and his programming be returned to channel four.

A member of our Corporate Customer Relations team reached out to [redacted] and apologized for all the frustration this issue caused. SiriusXM has launched The Billy Joel Channel as a takeover of 40s on 4 (Channel 4) from 6 p.m. ET on March **until 3 a.m. ET on June **. 40s on 4 is still available on SiriusXM Internet Radio Channel 4 and on our mobile apps in the Pop category. It will return to satellite radio on June **. We informed [redacted] of the Terms and Conditions regarding our channel channels which state “We reserve the right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to you. We informed him that his feedback will be shared with the appropriate departments and as there is no further action to be taken we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

Sirius continues to advertise that it broadcasts 40s music on its "40s on 4" channel. I just pulled up their "Channel Lineup" on their web page and here is a cut-and-paste from their website under the heading of description: '40s Pop Hits/Big Band. All responses to me (and others who post on social media) receive nothing more than a cut-and-paste press release announcing Billy Joel taking over (the company's words, not mine) the 40s on 4 channel. It is a press release that no one saw until after the take over. If SiriusXM continues with the full 3 months of Billy Joel taking over the 40s channel, the company is then going to take over 40s channel again four months later (starting in November) with "holiday" music (they do it every year). This will last at least 2 months. That means for 2014, the 40s on 4 channel will only be delivering what it is advertising as an all year 40s channel for 7 months of the year, broken into varying segments of time during the calendar year. This is not only false advertising, it is a form of bait and switch given the many people, myself included, who subscribed only for the 40s channel believing it would be available all year like all the other channels are.

At times, Sirius indicates a remedy is available. Their remedy is to have a customer pay MORE money to them to access its streaming internet service because the 40s channel has not been taken over by Billy Joel on that service. On its internet service, Billy Joel has his own channel. It is beyond unreasonable for a company to advertise a product and not produce it, then tell the customer the only way to NOW access that service is to pay more money. From a logistics stand point, satellite radio is based on the premise that you can get a signal and service anywhere and almost everyone, myself included, use the service only in our vehicles. Internet service requires one have a phone that not only has the ability to access the internet but then it must also be able to interface with the vehicles sound system so it is just like radio. Then you must have a strong uninterrupted signal and as we all know, that is not going to happen with cell service when you drive about; the net effect is reception that is the same as ground based radio, exactly what satellite based radio is not supposed to be. In addition, if a customer accepted their internet streaming offer, there will now be data fees to pay to the cell phone provider.

Sirius satellite radio has over 30 channels it describes as "Rock" and many of those are also playing Billy Joel music. It has at least 9 it classifies as rap/hip hop and other unused sports channels (e.g. if this is only supposed to last 3 months, no one will be playing NFL football through June). The point here is that SiriusXM executives had many other options for Billy Joel's channel placement. There is only one channel with the 40s genre of music, and this genre is the only reason we subscribed.

Myself and many others have attempted to resolve this issue internally utilizing the tools provided by SiriusXM to resolve customer issues. SiriusXM provides a "Live Chat" function, it provides an e-mail function, and it has toll free phone numbers to call to resolve issues. None of these avenues has worked. The customer service reps only read from or cut-and-paste from the press release announcing Billy Joel's take over of the 40s channel. As a case in point, SiriusXM incorporated part of that script into their response to you, the Revdex.com: "SiriusXM has launched The Billy Joel Channel as a takeover of 40s on 4 (Channel 4) from 6 p.m. ET on March **until 3 a.m. ET on June **. 40s on 4 is still available on SiriusXM Internet Radio Channel 4 and on our mobile apps in the Pop category. It will return to satellite radio on June **." This is obfuscation because the real issue here is that they are not providing what they are advertising.

SiriusXM cites in its response to you its Terms of Service as though it absolves them from their false advertising and bait and switch practices: "We informed [redacted] of the Terms and Conditions regarding our channel channels which state 'We reserve the right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to you.' " There is no dispute about this statement. However, you don't continue to advertise your cancelled product as a way to induce customers and then provide something else, especially when that something else is as far away from the advertised product as one could get. If they had changed the channel to the Billy Holiday channel at least we are in the same time period and up to a point, the same genre. Billy Joel has none of these qualities and therefore is falsely on the 40s channel, again as advertised. If this was TV it would be like going to the channel for TV Land and the Home Shopping Network is being broadcast even though the banner still says its TV Land and the company's website says the same.

Since filing this complaint, SiriusXM has reprised against me by banning me from their Facebook page and removing all my past posts. It was done with no warning or announcement. It happened moments after I made a post that included a link to your office. None of my posts were obscene, offensive, threatening, or trying to sell things, the usual reasons someone might be banned. All my posts included statements of what has been occurring to me with SiriusXM personnel and contact information, not readily found on any of SiuriusXM's pages but still found in other public arenas. Needless to say I complained and only today did I receive a response: "The main purpose of this email is to address your concerns over the inability to post or comment on our Facebook page. Corporate’s response is as follows: As per our guidelines, Facebook Admins may suspend or terminate offender’s rights to access and use this page at any time without notice." The only conclusion is SiriusXM believes publically sharing information on social media is an offense, especially when that person has filed an active complaint and is telling others about it. This is a reprisal if ever there was one.

The Revdex.com was created, in part, to resolve legitimate issues between a customer and a merchant when a disagreement cannot otherwise be resolved and it has a long a proud legacy doing this. My issues have merit and I have made every possible good faith effort to be heard by SiriusXM. The tools offered to customers to resolve issues are NOT based in good faith. The personnel who interact with customers are themselves not the problem. The problem is that SiriusXM management has designed a system to prevent customer’s complaints from being heard. Again, it is in the response to you from SiriusXM on this matter: "We informed him that his feedback will be shared with the appropriate departments." This script is also used over and over in e-mail, Live Chat, and verbal responses. When asked what departments, the response is always "to the appropriate departments" and nothing else.

SiriusXM is trying to characterize this complaint as whining from an unhappy customer when it is not. Check out their website because as of today, a week after this started, they still claim it is a 40s channel all the time all year when it not. Sirius controls many other media sources including a 40s on 4 Facebook webpage that still presents itself as an all 40s channel, when again it is not. SiriusXM has agreements with many car manufacturers to include their radio in the vehicle. Part of the advertising to sell that vehicle is it has SiriusXM and the dealership will present the customer with a card indicating what is offered on that radio. This is how I got hooked and why I subscribed initially. If you were to leave your office and go to any dealership that has SiriusXM radio as an option, all printed material is still going to say it is a full time 40s channel when it is not. Even today, when I turn my SiriusXM radio to channel 4, my radio says it is 40s on 4.

Sirius XM clearly falsely advertises its product as part of a bait and switch routine. It rebuffs customers and refuses to engage in any good faith dialogue for resolution. SiriusXM will not even discuss any type of remuneration to assuage its customer's anger. Please check out the websites for yourself and please read the posts by customers especially on the SiriusXM Facebook page (the one I and other customers for doing the same thing were banned from) and you will see over and over the refusal of SiriusXM to engage its customers (especially me) in good faith.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to the recent channel change with 40s on 4. He stated that he was informed he could still listen online but he would have to pay more in order to upgrade to the online listening. He stated that 40’s on 4 are still being advertised so he feels this is a bait and switch.

After reviewing his rejection we would like to apologize to [redacted] for all the frustration this issue caused. We reached out via email and he responded stating as we informed him in the Revdex.com letter there is no further action to be taken what more is there to discuss. Again we want to inform him we understand his frustration and this programming will return at 3 a.m. ET on June **. SiriusXM still offers the 40’s on 4 this is why the channel is advertised as it is currently available online on channel 4. We have forwarded his feedback to the appropriate departments and closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is my entire e-mail to SiriusXM: "You made abundantly clear in your letter to the NY Revdex.com ' ... as there is no

further action to be taken we have closed this complaint as resolved.' What 'no

further action' do you wish to discuss?" I was taken aback by SiriusXM's first response to just dismiss me outright, hence my response to their e-mail. It does not reflect a rhetorical "what more is there to discuss." My question was direct and plain. It is still out there for a response. This second response from SiriusXM reinforces their dismissal of me and fails to address issues: "We have forwarded his feedback to the appropriate departments and closed this complaint as resolved." This sounds just as final as the first. It is just plain obfuscation on the part of SiriusXM to refuse to answer legitimate questions and blur their actions of false advertising and bait and switch by not commenting on them. They continue to paint me as a whiner. My accusations have merit. If my accusations have no merit, SiriusXM could have legitimately responded the first and even the second time and I would have been swept away. Again, my accusations have merit. Sirius could have placed Billie Joel on another channel (how about one that is also playing his music) and had they done so, none of this would be occurring. Rather than address issues, they ignore them but continue to advertise products they will not deliver. This latest response is still a veiled press release that did not come out until after SiriusXM changed the channel. How is their response addressing any issue?

The channel "Line-Up" on their website still says this is a 40s satellite radio channel when it is not. A Facebook moderator named [redacted] (no last name) wrote this in response to a customer, "We don't normally change our channel line-up for a takeover." Go to the SiriusXM Facebook page and look at the comments. That response, from a SiriusXM Facebook moderator, is still there. The moderators also wrote that their offices are at the corporate headquarters in New York City. This means they are being directed by the heads of SiriusXM.

SiriusXM is still advertising its product falsely and, per complaints on the SiriusXM Facebook page, has actually increased the number of channels it has changed on satellite radio without notice while still advertising the previous channel all in the same manner it has done with the 40s on 4 channel. I would like to add that my SiriusXM radio still says "40s on 4" when I tune to channel 4 even though it is not 40s music.

To get more people to become customers, SiriusXM, in its literature to prospective new car owners, still shows the channel line-up for satellite radio as a 40s channel, 40s all the time, just like its channel Line-Up on the website. Even if SiriusXM returns the 40s before the end of June, it will usurp the channel again in November for at least 2 months for "holiday" music. No matter how it is viewed, SiriusXM advertises a round-the-clock dedicated satellite radio channel to 40s music but purposefully only delivers a part-time channel at best. This meets the definition of bait and switch. While advertising to its customers and potential customers that channel 4 is a dedicated 40s genre satellite radio channel, they now tell existing customers and new customers (after they become subscribers and only after a complaint is lodged) that the 40s on 4 channel is available on Sirius Internet-Streaming service, but only if they pay the company more money to use a product that is not satellite radio. Satellite radio in the car, with a dedicated 40s channel as advertised is why we purchased our vehicles. This is also why other persons purchased portable satellite radios.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Sirius XM has incessantly called to offer me services despite consistent requests to leave me alone. When I try to get them off the phone stating that I am not interested they continue to ask questions verifying my contact information and to "notify" me of available packages. Threats to contact the Revdex.com have not helped to stop this behavior.

Review: Taking money out of my account with out my permission they have my account over they are not to have card on file I keep telling them to take it off they will not do as I ask them to do many many times they think they can money out anytime they want to they refuse to do soDesired Settlement: They need to ask permission before doing anything they must get permission from me

Business

Response:

March**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint#[redacted], [redacted] Hello[redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an autoamatic renewal on their credit card. They want the card removed as he did not give permission to continue charging the card. A member of our Corporate Customer Relations team reached out to [redacted] and advised him upon reviewing the notes on the account his subscription should have been cancelled in January 2015. We provided him with a cancellation number of [redacted] and we informed him we have cleared the balance due of $43.23 from the account. As there is no further action to be taken we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely,

[redacted]###-###-#### (Option 3)

I use to like SiriusXM Radio? until your they decided that I shouldn't be able to get any of the holiday stations because my Truck is a 2008, too old in their opinion, To get the Christmas stations I need to buy a new radio even though there is nothing wrong with mine.

For more than two months I've told them that I'm not interested in renewing their services. I didn't even want it in the first place, but the Jeep dealership said they couldn't remove it. They've repeatedly called to get me to renew, and I repeatedly tell them no, and to stop calling me, to no avail.