Shantz & Brubacher Electric Inc

File 151018-4325
Dear Ms. [redacted]
Thank you for contacting our office regarding your Low Rate Guarantee claim.   I sincerely apologize that the claim was denied.
I received the entire case file.
The reason why the claim was denied is due to the room type. ...

[redacted] does not specify a room type that you will receive when you book with them, therefore we cannot compare the room type to the rates quoted.   Please let our office know if you have any further questions.
Sincerely,
[redacted]
Best Western International

File [redacted]Dear [redacted]Thank you for contacting our office through the Revdex.com regarding your experience with the Best Western [redacted].  I reviewed the case file ([redacted]) and our records indicate that this matter has been...

resolved with a total amount of 21,200 points in which you accepted.Thank you again for allowing our office to assist you with this matter.Sincerely,[redacted]Best Western International

Complaint ID [redacted]File #150430-8029Dear Mr. Rinaldi,Thank you for your feedback regarding your stay with one of our Best Western properties.To further assist you with your concerns, please provide me with the name and location of the Best Western hotel as well as the...

exact arrival date of your stay.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

I stated in clear detail conditions of rectifying this issue to this company in the final Intent Letter which was sent via certified mailed on October 13, 2015, with signature required upon receipt. I waited 10 business days from the date on the signature card to file a complaint with the Revdex.com because I received NO contact from this company regarding the damages caused by Best Western Lone Star Inn and Best Western Internal. Ms. [redacted] offered no compensation in the letter created by her on October 6, 2015 and received on October 13, 2015. Ms. [redacted]e's response to this complaint is unsatisfactory and reiterated her minimization of my complaint very similar to the letter she sent on October 6, 2015. This matter should have been resolved on September 2, 2015; second attempt to resolve this matter after Best Western International received first written correspondence on September 11, 2015; and third attempt to resolve this matter after Best Western International received the second written correspondence Letter of Intent on October 13, 2015.
[redacted] passive response to my Revdex.com Complaint is mere pacification and offers no resolution, so, no I do not accept her response as a resolution.
All requests for resolution of this matter were stated in the Letter of Intent sent by FDR Custom Enclosures and Ms. [redacted]s response did not address any matters relating to resolution of the damages Best Western caused me in multiple facets of my business.

Dear Mr. [redacted],
Thank you for submitting your concerns with the Revdex.com regarding your stay with the BEST WESTERN PLUS [redacted] & Suites located in Houston, TX.   I sincerely apologize for the dissatisfaction of your stay.
As a good will...

gesture from our office, I would like to send you a Best Western Travel Card for the amount of $50.00.  You may use the gift card at any Best Western location and the card will not expire or depreciate in value.   Please contact me directly at [redacted] or email to [redacted] to accept my offer.     I look forward to hearing from you soon.
Sincerely,
[redacted]
Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.Best Western claims that the gift card was sent to me via email on January 5,2015 and used by someone (not me) on March 1,2015 at BEST WESTERN Crossroads in Indianapolis, IN.I reject their position that the card is the same as cash and they are not responsible for unauthorized use based on the following: 1.  They sent the card via email, which they have not provided any proof. 2.  It seems to me somewhat unusual that the card numbers are sent via unsecured email, not requiring some kind of activation or authorization by the legitimate customer. 3.  If they were honestly interested in resolving my claim they would contact their location in Indianapolis, IN and follow up with the customer who used the card. 4.  Finally, there is no mention of the "same as cash" policy in the two page fine print details regarding the low-price guarantee.  I'm sure they included it in the email I never received on Jan 5, 2015I find this whole situation unusual, I run a business and can't imagine treating a customer like this.Regards,
Kevin [redacted]

File [redacted]Revdex.com Complaint ID #[redacted]Best Western PLUS [redacted]Dear [redacted],I received another update from the hotel manager and they have assured our office that you have been contacted directly and they will be sending you a refund check in the amount of $298.59.Please let our office know if further asssitance is needed.Sincerely,[redacted]Best Western International[redacted]

Complaint ID [redacted]File [redacted]Dear Mr. [redacted],Thank you for your feedback regarding your recent stay with one of our Best Western Hotel's.    I sincerely apologize for the negative experience.To better assist you with your complaint, please...

provide me with the name and location of the property.Thank you kindly in advance.Sincerely,[redacted]Best Western International

Dear [redacted], Thank you again for contacting our office through the Revdex.com regarding your stay with the Best Western PLUS [redacted].   I sincerely apologize...

for the rate discrepancy you had with the hotel. I was contacted by the hotel and they explained to our office that your group had two discounted room rates.  The king room was the rate of $98.10 + tax and the Double Queen room was the rate of $107.10 + tax.   The room you had was 103 which had the two queen beds which was the contracted rate of $107.10 + tax. I hope this better explains the discrepancy.   Please let me know if you have any further questions regarding this matter. Sincerely,   [redacted]|Lead|Customer Care Best Western International [redacted]|bestwestern.com

File 160606-2036
Dear Mr. Chung,
Thank you for contacting our office through the Revdex.com.    This matter is currently being reviewed and you will be contacted shortly.
Thank you for your kind patience.
Sincderely,
Elizabeth...

C[redacted]Best Western International