Shantz & Brubacher Electric Inc

Complaint ID [redacted]File [redacted]Dear Mr. [redacted],Thank you for contacting the Revdex.com regarding your reservation with the Best Western [redacted], MD location.   I sincerely apologize for the booking error made to your 4 night stay.When an...

error like this occurs, our office is only responsible for the first night of your stay as you are able to re locate after the first night without a charge.If you chose to stay the additional 3 nights, this would have to be payed for by the customer.I sincerely apologize for this unfortunate situation.Please let our office know if we can be of further assistance.Sincerely,[redacted]Best Western International

Dear Mr. [redacted],Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possible.
I received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted], **.    I will post it below for your review.
The hotel will not respond further and the guest will not be reimbursed.    Please let me know if there is anything further you need. Hotel’s response: This [redacted], the front desk manager of the Best Western Plus.  I tried to get a hold of [redacted] but she did not answer.  We have pictures to prove that the guest damaged all of the linens and stained the mattress that night.  The mattress plus the linens cost a lot more than the $500.00 we decided to charge him.  We do not want to reimburse him for the damages he caused to our room.
The reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/7. Our housekeepers get to work at 9am on weekends. No one was able to go into the room to clean the vomit up for him.  He waited until after 9am to even take the sheets off the bed. There was no way our housekeepers could've gotten into that room before the stain set in. -[redacted]
Sincerely,
[redacted]Best Western International

File [redacted]Dear [redacted],Thank you for your feedback concerning one of our Best Western properties that you had on February 19, 2014.I sincerely apologize for the negative experience.    To better assist you, please provide me with the name and...

location nof the Best Western property.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

File [redacted]
 
No further reply will be given.
The guest will work with her credit card company.
 
Elizabeth C[redacted]
Best Western International

File [redacted]
 
This will be reviewed again and we will follow up with Ms. [redacted] as quickly as possible.
 
Sincerely,
 
Elizabeth C[redacted]
Best Western International

File [redacted]
Hi Mr. [redacted],
I received your 13 page fax regarding this matter and will continue to review and work on this for you.
I will update you as quickly as possible.
Thank you for your kind patience.
Sincerely,
[redacted]
Best Western International
[redacted]

File [redacted]
Hello [redacted],
I will make sure our Rewards department is reviewing this and get back to you as quickly as possible.
Sincerely,
Elizabeth C[redacted]
Best Western International

Complaint ID [redacted]File #[redacted]Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent experience with one of our Best Western properties.I sincerely apologize for the negative experience you had.To further review this...

matter for you, please provide me with the name and location of the Best Western property as well as the arrival date of your stay.Thank you kindly in advance.Sincerely,[redacted]Best Western International

Dear Mr. [redacted],
Thank you for your response. I understand your position in not accepting my Travel Card offer. Again, I sincerely apologize for the negative experience you encountered at this location. What I can do is send you a $50.00 refund check instead of the Travel Card. Please provide me with your mailing address to send the check right away.
Thank you kindly in advance.
Sincerely,
[redacted]
Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The hotel location was Best Western Plus Northshore Inn - [redacted], **.  The response from the hotel is simply asking the hotel location. 
Regards,
[redacted]

File 1[redacted]
 
Dear Ms. [redacted]
 
Please contact our office directly to further discuss this matter.
[redacted]
I look forward to hear from you.
Sincerely,
Elizabeth C[redacted]
Best Western International

File [redacted]Dear Mrs. [redacted],Thank you again for talking my call.  It was a pleasure to speak you and assist you with this matter.Thank you kindly for accepting the $40 check offer and it will be sent to you as quickly as possible.If you have any additional...

questions or feedback, please do not hesitate to contact me directly.Sincerely,Elizabeth ColeBest Western International

File [redacted]
Hi [redacted],
Thank you for your message.   I have forwarded your concerns to a Supervisor in our Rewards Department and requested that they contact you right away.
Please let me know if further assistance is needed.
Sincerely,
[redacted]
Best Western International

File [redacted]
This has been resolved with Mr. [redacted].   We contacted him earlier today.   The claim has been approved and the rate has been changed for his upcoming stay.
Mr. [redacted] will also receive the $100 Travel Card 2-3 weeks after his stay.
Please...

let our office know if further assistance is needed.Sincerely,
 
Elizabeth C[redacted]
Best Western International
[redacted]

File [redacted]Dear Mr. [redacted],Thank you for contacting the Revdex.com regarding your experience with a Best Western property.To better assist you with this matter, please provide tne name and location of the Best Western Hotel.Thank you kindly in advance...

and I look forward to hearing back from you.Sincerely,[redacted]Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a "good will gesture", why don't just credit my credit for the $90 I used for my previous black mold stay and explain to the guy claiming to be the manager that BLACK MOLD is not acceptable?
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint #[redacted]File #[redacted]Dear Ms. [redacted],Our office received your concerns through the Revdex.com.   Thank you for your feedback.After reviwing your case file and the Low Rate Guarantee claim, it was denied for the following reasons:The...

guarantee type does not apply to the terms and conditions of the Low Rate program.Bestwestern.com offers a lower rate that is bookable.I am very sorry that the criteria was not met.Please let me know if you have further questions.Sincerely,[redacted]Best Western International

File [redacted]
Dear Mr. [redacted],
This is currently be reviewed by a higher department.  I sent them a message asking for an update.
As soon as I receive their update, I will follow up with you right away.
I truly am sorry that this is taking longer than expected.
I will be in contacted as quickly as possible.
Sincerely,
[redacted]
Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Because I am paying $134 for the night and it is being offer for $119 else where FOR the Best Western on [redacted].
Regards,
[redacted]