Shantz & Brubacher Electric Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need for the corporate office to look at the attached pictures. The hotel has ants and mold. I was booked for 8 nights and we left after 3 nights. 
Regards,
[redacted]

Dear Mr. **,Thank you for your feeback regarding your stay at one of our Best Western properties.  To better assist you with your Rewards account, please contact our Rewards Department at [redacted].Thank you in advance.Sincerely,[redacted]Best Western...

International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will await the hotel manager's response via [redacted].Regards,[redacted]

File [redacted]Hi [redacted],Thank you for your response.  I sent your concerns to our Supervisor team in our Rewards Department.They will contact you directly as soon as possible.Thank you for allowing our office to assist you with this matter.Sincerely,[redacted]Best Western International

File [redacted]Dear Ms. [redacted],Thank you for your additional comments to our office regarding how your complaint has been handled.  I am deeply sorry that this was not handled for you in timely and effecient manner.   I would also like to apologize for the...

unfornate issue with the original reservation and hotel.    We do appreciate your business and I truely hope that you will give our Brand another oppportunity to accommodate you.The check has  been sent on March 25th and made out for the amount of $185.00, Check number [redacted].Please let me know if the check was received or if you have any other concerns regarding this matter.Again, thank you for allowing us the opportunity to resolve this for you.Sincerely,[redacted]Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
 In addition, I want to thank the Revdex.com for helping to resolve this matter.Thanks so much

File 160629-7636
Dear Mr. [redacted],
Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WA.
I sincerely apologize that this situation was not handled as you wish it had.  
I will be sending you a...

refund check for the amount of $9.00.The check will be sent to the following address:
[redacted]
Thank you again for allowing me to assist you with this matter.
Please let me know if you have any further questions for concerns.
Sincerely,
Elizabeth C[redacted]
Best Western International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need to provide [redacted] with the hotel in question which was the [redacted]...upon her receipt , I hope to get a satisfactory response...[redacted] Regards,[redacted]

The email confirm I have from hotel states my card was to be charged immediately in December when reservation was made. Hotel did not charge card immediately. They also did not leave voicemail specifying they were canceling reservation on day of check-in, so we drove 4 hours for nothing as hotel refused to put us up in a room when we got there.

File #[redacted]Dear [redacted],Thank you for your additional information regarding the hotel in [redacted].   I will follow up with the hotel manager and get back to you as soon as possible.Sincerely,[redacted]Best Western International

Dear [redacted],Thank you for contacting the Revdex.com regarding your recent stay with the [redacted]. I sincerely apologize for this unfortunate incident.I am sorry that our office is unable to assist with this matter further. The...

hotel has a strict smoking policy in which they are adhearing to in this case.Sincerely,[redacted]Best Western International

File [redacted]
Dear Ms. [redacted],
Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA.    I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors...

when booking on bestwestern.com.    The reservation was made on 3/1 for arrival date 3/2 for 1 night.Our records show that an email confirmation was sent on 3/1 to the following email address:  [redacted]@gmail.comThe hotel held the room in good faith and will not be issuing a refund for the charge. Please let our office know if you have any further questions or concerns.Sincerely,
Elizabeth C[redacted]
Best Western International

File [redacted]Dear Ms. [redacted],Thank you for your message.I will re forward your concerns to our Rewards department and have a supervisor review this.You will be contacted as quickly as possible.Kind Regards,[redacted]Best Western International

Thank you for contacting the [redacted] regarding your reservation. I will be following up with the hotel and I will get back to you as quickly as I can.Sincerely,[redacted]Best Western International

Complaint ID# [redacted]File # [redacted]Dear [redacted],Thank you for contacting the Revdex.com regarding your experience at a Best Western property.I sincerely apologize for the negative treatement you received.   To better assist you with your concerns,...

please provide me with the name and location of the Best Western Hotel.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International[redacted]

But it does.  A standard room means just that a standard room.  Any room that would not be a suite, or a specialty room such as a ocean view.   I did not care if it was a single, double or a king.  I just need a  room.  So there for the denial is not justified.  Standard room is just the cheapest room you have.    Besides suites, ocean/city views what else do you consider a non-standard room?
 
Obviously this is just another excuse not to honor your guarantee.   I called the motel after booking with the company to verify I do have a room, and they said I have a standard room 2 queen size beds non-smoking which is called a standard room.  Your website is now $ 135.59  which is the cheapest fair at the motel.  I paid 69 dollars for the same exact room, so I am entitled to the guarantee to be honored.

File [redacted]Dear Ms. [redacted],Thank you for contacting our office with your concerns.   To further assist you with this matter, please contact me directly at [redacted].I need to confirm the name and location of the Best Western property.  Thank you kindly in...

advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

Dear Mrs. [redacted],Thank you for submitting your concerns to the Better Busines Bureau regarding your reservation with the Best Western PLUS Cristata Inn located in Uncasville, CT.     Our records indicate that you contacted our office yesterday and spoke with our Lead...

Specialist, [redacted].    He explained to you in depth that the hotel did have the right to cancel the reservation without having a valid credit card on file.    I truely am sorry for this unfortunate incident, however I cannot force the hotel to offer any compensation at this time.   Please let our office know if you have any additional questions or concerns.Sincerely,[redacted]Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Best Western International has ignored my complaint. Despite its booking representatives' promises that I was registered for the "stay 3 nights get 1 free" promotion, after I had paid nearly $450 in hotel fees for 3 stays at 3 separate hotels, Best Western International's representatives had alleged that I did not register for the promotion and that I would not be receiving the said free night voucher after my money was spent and after it was all confirmed.
I subsequently asked for Best Western International to compensate me for the inconveniences and failure to honour the promotion by issuing me 2 free nights. This request has so far been ignored. I then enlisted the Revdex.com's assistance in requesting 1 free night and a monetary refund for 1 of my 3 nights (e.g., approximately $200 refund).
I will consider the matter resolved if 1 of the 2 proposed resolutions were provided. In the present response, I see no mention of any resolution whatsoever, which is unacceptable and not satisfactory.
Regards,
[redacted]

the response will stay the same.
Please let me know if further assistance is needed.