Shantz & Brubacher Electric Inc

File ***-***Dear Ms***,Thank you for the feedback you provided with the Revdex.com regarding your experience with the Best Western PLUS *** *** *** in ***, TX.I sincerely apologized for the way this situation was handled.I have issued
you a refund check for $and it will be sent to the following address:*** *** *** *** *** *** ***
*** ** ***
Thank you again for bringing this matter to our attention.Sincerely,*** ***Best Western International

File ***
Dear Mr***
Thank you for your information regarding your reservation with the Best Western Lone Star InnI sincerely apologize for this unfortunate situationOur office is currently reviewing this matter and you will be contacted as
quickly as possible.
Sincerely,
*** ***
Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a follow up to Complaint ID #*** I have pasted the text of that complaint below for referenceI received this reply from the company: "Dear *** ***, Thank you for your feedback sent to the Revdex.com regarding your stay with the Best Western *** *** *** *** *** located in ***Your comments have been forwarded to the hotel manager for reviewAs soon as I receive an update from them, I will follow up with you right awayIf you have any additional questions or comments, please contact me directly at ***Sincerely, *** *** Best Western International" It's been nearly two months, and I have received no follow up from *** *** or anyone else about the desired settlement (a refund of $515.88) or the complaint in generalThanks, ***
Regards,
*** ***

File ***
Thank you for forwarding the guests concerns regarding our Low Rate Guarantee programI sent the guest a direct email on 4/26, explaining the program and our postition concerning his claimPlease let our office know if further assistance is
required.Sincerely,
Elizabeth C***
Best Western International
***

File ***
Dear Ms***,
Thank you for your message. Unfortanately, our office is unable to process a direct credit to your credit card as we are not the actual merchant
The hotel has advised our office that the "mold" you saw was only a water stain from the shower on the ceiling and was confirmed by the County Health Department that it was not mold
My offer for the $gift card is still valid should you chose to accept it
I will await your response
Sincerely,
*** ***
Best Western International

File ***-***Dear Ms***,Please be advised that on 8/7, I issued you a refund check for the amount of $105.00. Please allow 2/weeks to recieve the check.Thank you again for allowing me to assist you with this.Please let me know if you need further
assistance.Sincerey,
*** ***Best Western International

File ***
Dear Mr***
Thank you for your information and concerns regarding your Rewards accountThis has been forwarded to a Rewards Department Supervisor for reviewYou will be contacted as quickly as possibleSincerely,
Elizabeth
C***Best Western International
***

Thank you for contacting the Revdex.com regarding your experience with one of our Best Western propertiesI sincerely apologize that your stay was not a positive one.To better assist you with your concerns, please provide the name and location of the Best Western hotelThank
you kindly in advance and looking forward to hearing back from you.Sincerely,*** ***Best Western International

File 150724-2148Dear Mr& Mrs***,Thank you for contacting the Revdex.com regarding your recent experience with the Best Western Paint Pony Lodge in Show Low, AZ.I sincerely apologize for the negative experience you had during your one night stay.I
located the details of your stay and the feedback you provided to our Customer Care Department with Best Western International.Please be assured that this is a permanent documentation in the hotels record and we will be discussing this with the hotel General Manager.According to our records, the hotel issued you a 50% refund and our office issued and sent a Best Western gift card for the amount of $30.00.You will receive the card shortly.Thank you again for bringing this matter to our attention.Sincerely,
*** ***Best Western International

Dear Ms***,Thank you for contacting the Revdex.com regarding your recent stay with one of our Best Western properties.I contacted you by phone and left a message for a return call. I need to obtain the name and location of the Best Western
hotel to further assist you with this matter. You may contact me directly at ###-###-#### or via email to ***.***@***.***Thank you kindly in advance and looking forward to hearing back from you.Sincerely,*** ***Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has made a mistake and incorrecly, or fraudulently, charged me for smoking in my room
Regards,
*** ***

File ***
Dear Ms***,
Thank you for contacing our office through the Revdex.com regarding your stay with the Best Western *** *** ** *** **
I sincerely apologize for the negative experience you had during your two night
stay
As a good will gesture from our office, I would like to send you a Best Western Travel Card for the first night of your stay in the amount of $90.00. You may use the gift card at any Best Western property the next time you travel and the card will not expire or depreciate in value. Please contact me directly to accept my offer at *** or by email to ***
Looking forward to hearing back from you
Sincerely,
*** ***
Best Western International

[redacted]
Dear [redacted],
Thank you for your concerns regarding our Rewards program.   I have sent your details to the correct department for review.
You will receive a follow up message from them as soon as possible.
Thank you for...

allowing our office to assist you with this matter.
Sincerely,
[redacted]
Best Western International

[redacted]
Dear [redacted],Thank you for your feedback sent to the Revdex.com regarding your stay with the Best Western [redacted] located in [redacted].Your comments have been forwarded to the hotel manager for review.   As soon as I...

receive an update from them, I will follow up with you right away.If you have any additional questions or comments, please contact me directly at [redacted].Sincerely,[redacted]Best Western International

[redacted]
[redacted]Dear [redacted]Thank you for contacting our office through the Revdex.com regarding your reservation at one of our Best Western locations.To better assist you with this matter, please provide me with the name...

and location of the property.   Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International[redacted]
[redacted]

File 150715-5553Dear Mr. [redacted],Thank you for contacting our office through the Revdex.com regarding your billing issue with the Best Western Cityplace Inn in [redacted], TX.I will be following up with the hotel on this matter and get back with you as quickly as...

possible.Sincerely,[redacted]Best Western International

File [redacted]
Hello [redacted],
Thank you for your concerns regarding your reservations.   I sincerely apologize for this situation.
I have forwarded this to our Rewards Management team for review.
You will be contacted shortly.
Sincerely,
Elizabeth...

C[redacted]Best Western International

I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,
[redacted]

Complaint ID# [redacted]File Number: [redacted]Dear [redacted], Thank you for contacting the Revdex.com regarding your recent experience with the Best Western  PLUS [redacted] in [redacted], **.I sincerely apologize for your disatisfaction.    I...

also understand that you are not satisfied with the hotel's resolution.   I have sent your recent message and request to the hotel manager for review.   As soon as I receive an update from them, I will follow up with you immediatley.Thank you for your kind patience as I work on this for you.Sincerely,[redacted]Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the requested information is provided below:Best Western [redacted]
[redacted]
Regards,
[redacted]