Safeguard Products International Reviews (%countItem)
Safeguard Products International Rating
Address: 1600 Heritage Lndg Ste 109, Saint Peters, Missouri, United States, 63303-8490
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This company calls and harasses my husband constantly. We had kindly asked them to remove our number from their calling list multiple times. This morning, another sales representative with the company called. We told her we had asked them to stop calling. She lied and said that her company has never contacted us before. We have call history on his phone where they have called him multiple times over the last several days. She yelled at us over the phone and screamed, “We have never called you and I’m not gonna sit here and argue with you!” and then she hung up the phone. This is harassment and I want it to stop NOW!!!!
Ms. I's contact information has been removed from our system. No further calls will be made to the phone number provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have been billed by this company for an extended warranty that I never signed up for. I purchased my 2017 Toyota Avalon locally in Nederland, TX. I am 93 years old and have no use for an extended warranty. I have called this company 3 times trying to get this resolved, but I am still being billed every month for this policy. They give me a hard time about keeping this policy when I do talk to them, but I have no use for it. I have attempted to email them and send them a letter. They do not want to resolve this issue at all.
Ms. contacted our Customer Support Department on December 6, 2017 and requested her policy be cancelled. The representative assisting Ms. advised her no further monthly installments would be deducted from her account and of the required cancellation procedure outlined in the vehicle service booklet mailed to Ms. at the time the policy was purchased. Ms. written request of cancelled has not been received as of December 27, 2017 and the policy is scheduled to cancel for non payment on January 2, 2018 if it is not received before then. If Ms. policy cancels for non payment no refund will be due. Attached is a copy of the vehicle service booklet mailed to Ms. at the time the policy was purchased. In the booklet the cancellation and refund procedures are outlined
Complaint: ***
I am rejecting this response because:
A letter was sent to the company informing them of my cancellation and request for a refund. As you see by the attachment, it was written Dec 14, and mailed out that evening. This company has been nothing but rude and pressuring me to continue the unneeded warranty. They have refused to refund the money they charge my credit card, without my permission. I am still requesting the refund and total cancelation without any bad payment submission due to nonpayment. This is totally about a pressure salesman taking advantage of an elderly lady. It is a shame they do not step up to the plate and take care of business and any customers they have; which I am surprised they have any. They have probably scammed them all.
Dec. 27, 2017
Sincerely
I was contacted by phone from Safeguard Auto Direct. They were offering a vehicle protection plan to extend coverage on my car. I usually do not do such a thing over the phone and without consulting my wife. I was urged to go ahead and sign up immediately. I was told I could cancel within 30 days. After talking it over with my wife we decided that that plan was just too expensive for our limited retirement budget. She pointed out several financial commitments we currently have that I had forgotten about. I called back immediately to cancel the order and was told that it could take up to 30 days before the $164 deposit could be refunded to my bank account. They can debit my bank account within 24 hours. That was easily done. BUT it takes 30 DAYS to refund that same amount!!!??? I called back 2 weeks later and they could not give me an update of where they are in processing my refund. Strange!! When I asked to speak to a supervisor, he is conveniently out to lunch so I got his voice mail. Big chance that I will get a quick response from him! What recourse do I have?
Safe Guard Auto called my home in Florida and targeted my son who has autism. He had recently purchased a new car from Toyota. The person from Safe Guard Auto misrepresented himself and had my son thinking they were from Toyota and that there was a problem with the warrentee. The conned him out of information. I then got my credit card bill with charges for $147.22 from Safe Guard. I called PayLink ( their billing company), and was told it was arranged by the dealership. I went to Toyota and they proved that they had nothing to do with it. I called Safe Guard and demanded a refund and told them to cancel their warrentee that we knew nothing about. Safe Guard refused to refund the money and tried to collect more money. Fortunately I had already notified my bank. Any reports that I have found about Safe Guard are negative. The Revdex.com has 199 complaints on this business. I think that they targeted my son deliberately. The Revdex.com needs to stop Safe Guard Auto from crossing state lines by phone misrepresenting them selves and conning vulnerable people.
Safeguard Auto Direct would first like to clarify the fact that we did not contact Mr. regarding a policy for his vehicle, Mr. contact Safeguard Auto Direct. Mr. contacted our Customer Support Department and gave authorization for us to speak to his mother regarding his policy on November 17, 2017, his permission was needed since his is the only name on the policy. The recurring monthly installments were cancelled at that time and the policy is scheduled to cancel for non payment on January 9, 2018 unless the required written request of cancellation is received prior to that date. If the policy cancels for nonpayment there will be no refund due on the policy. Attached is a copy of the vehicle service booklet that was sent to Mr. at the time the policy was purchased. Included in the booklet is the cancellation and refund policy for review.
Complaint: ***
I am rejecting this response because:We only contacted Safeguard Auto when we discovered charges on our credit card. At that time I told them we expected the charges to be stopped immediately and previous charges to be refunded. The car is new and came with a warrentee from Toyota. I explained that when I called Safeguard to resolve the issue. We have no need for their useless policy. If we had not stopped the credit card, they would still be trying to bill us. In their email response, they say that it will be cancelled in January 2018 due to nonpayment and no refund will be due. We cancelled the so called policy in November 2017 when we discovered the charges. Now they are trying to get out of refunding the money that they owe. Payments were stopped because the policy was to be cancelled, so how is that failure to pay? We expect a full refund of the money they have taken! *** and ***
Sincerely
This busone's is awful. After getting the run around for two weeks to cancel my policy I finally was told it was "cancelled" and hung up on. The representative talked down to me, one cmoment saying "I guess you can take someone to get a sip of knowledge but you can't make them drink." At this point I told them to either cancel my policy or let me speak with their supervisor and they responded: "You can cancel your policy but can't cancel a broke down car." Then trash talked the dealership. Very displeased with this service. The worst I have ever gotten in my life from anywhere before. Definitely think twice before doing business with these bozos.
I bought a used car and wanted an extended warranty. I called these people and I paid $3,629 up front for the maximum coverage policy. 4 months later I sold the car and they told me they would refund my money and it's been 9 months and I haven't received anything. I have called them every month and they told me it was processing I'll have a check in 2 weeks but a check never came. I currently have an attorney looking at this problem for me and I'm going to take them to court if I can't get my money back.
I am very dissatisfied with this company. I cancelled my warranty on May12,2017. I am still waiting on my refund. They have poor customer service, as well as no integrity. I just want my refund. Every time I call they want to resale me the warranty all over again. THEY WILL NEVER GET MY BUSINESS AGAIN!
I purchased a warranty from this company in 2015. I paid over $2000 to this company. I have paid the warranty in full. I traded in my car on 2/13/17. I called the company and canceled the warranty. I sent a cancellation letter and they claimed they didn't receive it. I sent another one by certified letter and they acknowledged it. They told me that they would send me a refund check for $1500 in 90 days. It's been 8 months and I haven't received anything. My daughter and I have called them numerous times and they are giving us the run around.
I have a service contract with this company for warranty on my Honda. Last year, I tried multiple times to contact this company to change my billing credit card. After multiple attempts to phone them and writing a letter to them, I received no reply. I made arrangements to continue the billing as it had previously been arranged. On July 18, 2017, I took my Honda in for the air conditioning unit to be serviced and repaired. The repair was within my deductible, however, I am very upset at the fact that Safeguard auto did not answer the phone calls placed to them from the dealership and from myself. I have tried multiple times to reach them since the date of service. There are three phone numbers given for me to call. One of them reported their business hours as Mon-Fri, 9-5. I have tried several times during these business hours and the phone is not answered nor is there an answering machine for me to leave a message. This past week, I have received a communication from them stating that my bill is past due. When I tried to phone them, two of the phone numbers provided were answered with the message of the business hours, which I was calling within, but there was no opportunity to speak to someone or leave a message. The one number that was answered asked for my account number, which I entered, then it asked again as if I had entered the wrong number. There is only one account number.
Safeguard Auto Direct has received no communication from Ms. regarding her policy, payments on the account or a repair needed for her vehicle, via phone or in writing. Our Customer Support Department would be more than happy to assist Ms. with any questions or changes needed regarding her policy. Customer Support can be reached Monday through Friday 8am - 5pm CST at
Complaint: ***
I am rejecting this response because:
This business does not answer their phone. I have tried many times to contact them by phone, once by mail, and my dealership attempted twice to contact them during their business hours. The business phone number did not answer, did not accept messages, and I did not hear from them after the letter.
How can I submit a claim or inquire as to coverage if they do not answer their phone? I did not anticipate the necessity of suing this business in order to get them to uphold their end of the contract, but that is what is required.
I advise everyone to avoid this business.
Sincerely
Ms. was provided our Customer Support phone number in our previous response and no contact has been received from Ms.. Our Accounts Receivables Department attempted to contact Ms. on September 6, 2017, regarding a past due installment on her policy, via phone and email, and has received no response to either attempt. The email attempt also includes a phone number Accounts Receivables can be reached. Ms. may contact the Accounts Receivables Department and they can transfer her call to the Customer Support Department if she is having problems reaching them herself. Business hours for both department are 8am - 5pm Monday through Friday.
Complaint: ***
I am rejecting this response because: I attempted to phone safe guard claims five times during the business hours they claim to have. The business did answer until this morning. I will copy the complaint I voiced to ***. I feel they have breached their contract by failing to answer their phone line, nor was there a voicemail or answering machine set up. I feel this is a scam of selling warranties that require pre-auth for services, then they fail to answer their phone and consequently do not fulfill their end of the agreement. The customer is out of luck unless they want to pursue the matter in court.
Sincerely,
***
Here is my response to their attempt to contact me through email:
Dear Sir,On 7/18/17, I took my car in to have the air conditioning unit checked and repaired. My dealership attempted to phone Claims at *** to see if the repair was under warranty. I was informed that they were put on hold for over 15 minutes and that I should pay the bill and follow up with Safe Guard later. I attempted to phone Claims on 7/19/17 at 5:00pm, but there was only a recording that they were closed at that time. There was no opportunity for me to leave a message. I attempted to phone again on 8/14/17 at 11:49am, but again they were closed and there was no answering machine or voicemail that I could leave a message. On 8/29/17 at 1:16, I phoned the payment question phone line at ***, there was again no answer, no opportunity to leave a message. So I phoned *** at 1:19 and again at 1:29 and did not get an answer from that line either, nor was there an answering machine or voicemail set up for me to leave a message. I called the Revdex.com to try to determine whether Safe Guard / *** is a legitimate business or is this whole warranty idea is nothing but a scam. I signed a contract for the warranty upon the assumption that someone would answer the phone if and when I called for assistance. After receiving your email, I attempted to contact customer service this morning. For the first time, I was able to speak with someone. I spoke with *** who directed me to phone claims. I waited until after 10am, and phoned claims at *** and spoke with *** who then referred me to ***. *** and *** reassured me that "everyone has voicemail set up." *** answered the simple question I had and kindly provided his extension for future use. If this is true that "everyone has voicemail set up", then why is it that I was never given the option of leaving a voicemail after five phone calls? Safe Guard has breached the contract by failing to answer the phone line listed on the ID cards for claims. You require pre-authorization for repairs, yet you fail to answer the phone line provided. This is not just poor customer service, this is fraud. I would like to request reimbursement of the payments I have made. I am not making any more payments to your company that promises warranty service yet fails to allow a dealer or customer to contact them to obtain the pre-authorization required. This appears to be a quite profitable scam you have created. Very clever to promise a warranty, require pre-auth, then fail to answer your phone line so that you do not have to fulfill your end of the agreement.Email is the best way to contact me if you wish to respond. I cannot have my phone turned on while I am working during the day.
01/03/2018: Mediator sent consumer email requesting update.
01/05/2018: I stopped making payments, so that action cancelled the policy.
No explanation was ever given for the fact that the phone numbers given on my materials were not answered. I detailed my attempts to contact the company. They require pre-authorization before repairs can be made under the policy. I find it unacceptable for them to require a pre-auth, then they do not answer the phone number stated on the cards, nor did the number provide an opportunity for me to leave a message.No refund or partial refund, nor any offer or suggestion to refund my payments was ever given to me.This company did not provide the service I had paid them for. The service plan required me to phone them in the event of a potential claim. Their failure to answer the phone line (that was given on my materials from the company) breached the service agreement. I feel I should be refunded. Thank-you for your help. It was not until after I had filed a complaint with you that the company contacted me, then they gave me a working phone number. It was determined that my auto repair did not qualify, so I did not need to submit a claim. I was very upset by the fact they did not answer the phone when I had called.
01/22/2018: Mediator emailed consumer requesting phone number for the business.
01/23/2018:
Yes, the difficulty of contacting this business is precisely my point! Yet they demand Pre-authorization for any repairs. They are not providing the service we customers purchased, at no small price. The service they agreed to provide is contingent upon them answering their phones. This is why I feel their business is fraudulent.The phone numbers on my wallet cards are:***(claims)***(roadside)Thank-you for looking into this.
01/29/2018: Sent email to consumer providing update.
01/05/2018: Mediator emailed business asking if they would consider her request for refund.
01/16/2018: Emailed business requesting response.
01/18/2018: Called business and reached a message in Spanish.
(***)
01/22/2018: Called alternate business number and it is disconnected. (***)
01/24/2018: Mediator called and could not speak to anyone. Was on hold for a long time and never could get through. (***)
I purchased a warranty for my vehicle in May 2015. I paid payments of $202.00 for 13 months. The bill was being automatically drawn out of my bank account, my bank account was hacked and my card was cancelled. Me not realizing that my card number had changed the payments for my warranty stopped being withheld. I didn't realize the last 5 payments did not get taken out. I was not notified in any form that this had happened. I took my vehicle to the garage for a small repair(for the first time) and they tell me I don't have a warranty. I contacted safe guard and all they could say is that they were sorry the policy was cancelled. I did not cancel the policy I had no knowledge the warranty was canceled until June 2016. I wrote a letter to them explaining the situation and after 4 weeks I finally got in contact with them and they told me I was denied. I can't seem to make them understand that I paid over $2600 for a warranty and I would not have let this happen if it would have been brought to my attention. Now I'm out over $2600 and I have no warranty. And I have never claimed on the warranty.
Ms. policy cancelled due to non payment on October 9, 2016 after several monthly installments due on the policy were not received. After Ms. credit card declined in July 2016 her account was set up on statements. A monthly statement was mailed to Ms. residence for the August 2016 installment, which Ms. mailed and was received on August 11, 2016. A monthly statement was mailed to Ms. residence for the September 2016 installment, which was never received. Ms. was also mailed a past due notice and a notice of intention to cancel. Ms. did not respond to any of these written notices and her policy was subsequently cancelled for non payment. Per the policy booklet, which was mailed to Ms. residence on July 14, 2015, "Failure to make monthly payments in a timely manner may result in cancellation of this Agreement and no refund will be due."
Complaint: ***
I am rejecting this response because:
I do understand that policy was cancelled due to non payment, that is not the dispute. I feel that after I had made 11 out of 15 payments and me thinking that I had paid In full the amount of the warranty and I had never claimed on the warranty that some kind of refund would be given. I feel that they saw an opportunity to gain $2,600 ,and not stand good for the warranty. Luckily on the day I took my car for repairs it wasn't anything major because that was when I found out that I had no warranty. I have since purchased a warranty threw another company and I advise no one to do business with or trust Safe Guard Auto. I have never felt so ripped off in my life.
Sincerely
I spoke with a representative about 2 weeks ago. He spoke to me about the warranty and how it works. I ASKED questions and was assured that they would do there best to accommodate me. This one rep said he would send me information on the warranty all I had to do was put $97 down and once I receive the paper work ,he personally would contact me to see if I still wanted it and he would NOT DRAFT my card till I say it was okay. I never received nothing in the mail,and my card was drafted another $97 without my permission. I called to cancel and It's like speaking to a robot. They talk over you and go on and on and never listens to you. You constantly say to them cancel my policy and refund my money back to my account ,and the same thing on and on. Something needs to be done about this company. Either It's a scam or It's not a legit company. All I want is my money back and I'm done.
Ms. purchased a vehicle service contract from Safeguard Auto Direct on July 12, 2017. No money was withdrawn from Ms. Visa account without her verbal authorization to do so. Ms. contacted the Customer Support Department on July 31, 2017 and requested the policy be cancelled. Cancellation was processed per Ms. request and a credit of $194 was processed to her account on August 1, 2017.
Safeguard Auto sold me an extended warranty on my new car in July 2016. I called to cancel the policy on July 11, 2016 due to my not wanting the insurance coverage after all. Their billing company, Omnisure, took $134.29 from me via my *** credit card every month, for the July 2016 through July 2017 period. They did not cancel my policy as was instructed. I called Safeguard on July 10, 2017, and explained this problem to an individual named ***. I was under the impression that she cancelled my policy once and for all via my direction. I then received a billing statement from Omnisure on 7/21/17 saying I owe Safeguard money, including the balance of $1745.81. Upon my phone call to them today, they harassed me saying I needed their coverage because my car would soon break down! I am considerably displeased with Safeguard Auto and the way they have handled this situation. I need to reiterate that they have harassed me whenever I have called them saying I want to cancel. They finally did say they would cancel, but they said they were unable to send me anything in writing.
Ms. pur***d a Vehicle Service Contract on July 11, 2016. No further contact was received from Ms. until July 10, 2017 when Ms. contacted our Customer Support Department and requested the policy be cancelled. The representative assisting Ms. advised her of the benefits of keeping her vehicle protected, offered to defer the next due monthly installment and removed the automatic draft for the monthly installments and set up statements, per Ms. request. Ms. then disputed monthly installments that had already processed on the account. A Customer Support Representative contacted Ms. on July 13, 2017 regarding the disputes. Ms. advised she would contact her financial institution and cancel the disputes. Ms. contacted the Customer Support Department again on July 31, 2017 and requested the policy be cancelled. The representative assisting Ms. advised the automatic draft for the monthly installments had previously been stopped and the policy would cancel for non payment on August 16, 2017.
I purchased an extended warranty for my vehicle from safeguard auto back in September 2016 and paid my monthly premiums religiously up until March when I decided to cancel due to selling/trading my vehicle. However, I have yet to receive my refund. I paid in $2126 of the total sales price of $4984. I sent in my cancellation notice March 23rd, 2017 by First class mail and have a receipt confirming purchase and sending of my notice with it arriving in 1-3 days. However, after 4 months or 120 days I am way past the 30-60 day window for my refund to be processed and after calling every week I get the same answer my account shows in processing and that it will be mailed out in the next couple weeks. I was told and promised the window is at least 60 days, and that was back at the beginning of April....its now July.
Safeguard sends recent purchasers of used automobiles deceptive mailing purporting to be reputable warranty products. Safeguard makes sure not to disclose their actual identity on their mailers. Safeguard's mailings deliberately mislead the recipient regarding the existence of an existing factory or third-party warranty on automobiles purchased. The mailings are meant to look urgent or official but, in reality, are utterly deceptive and misleading. Not only is this behavior morally questionable it may potentially violate Texas Deceptive Trade Practice Act. Be HIGHLY aware of these awful, deceptive practices. Do not fall for these official looking mailers.
The mailers sent to potential customers are simply offers to purchase a vehicle service policy through Safeguard Auto Direct and are not meant to be deceptive or misleading. The urgency referenced on the offers is due to the expiration of the offer and we would like potential customers who are interested in keeping their vehicles protected to make sure they purchase a policy as soon as possible to keep their large investment protected. We advise recipients of the offers, if not interested, to simply disregard the offer notice as they would with any other unwanted offers received in the mail.
Safeguard sent 9 mailings within three days and one ONE disclosed that it was a solicitation. Each one was designed to look like an official government document.
I received the contract from Safe Guard Auto, and at the same time the company charged my credit card $250.00
Even when the company is located in St Louis, MO, the contract was administered by EVG Companies, Inc. 10151 Deerwood Park Blvd, Bldg 100, Suite 500, Jacksonville, FL 32256.
The contract was cancelled by certified mail within the first 30 days, on 03/20/17. Cancellation was sent to the Administrator of the Company's address, as established in the contract document.
Ms. has contacted our Customer Support Department on more than one occasion regarding the policy she purchased on March 3, 2017. On each occasion she has ended the call by advising the representative she would need to speak to her son regarding the policy or has disconnected the call abruptly. No written request of cancellation has been received from Ms.. On April 18, 2017 a supervisor attempted to contact Ms. regarding her policy but was not able to speak with her at that time and has not received a response to the message left requesting a return call. Safeguard Auto Direct will be more than happy to help Ms. with any concerns or questions she has regarding the policy but we do need some kind of contact from her in order to do so. For any questions or concerns our Customer Support Department can be reached at 855-494-4424.
Complaint: ***
I am rejecting this response because
I have received the Safe Guard Auto response to my claim.I want to challenge this assertion: "Ms *** written request for cancellation has not been received in our office."On 3/24/2017 I filled the form included in the contract SafeGuard Auto mailed to me, named TRANSFER/CANCELLATION APPLICATION, AND SENT IT BY CERTIFIED USPS MAIL TO THE ADDRESS REGISTERED IN SUCH FORM: 10151 DERWOOD PARK BLVD, BLDG 100, SUITE 500, JACKSONVILLE FL, 32256SUCH FORM WAS NOTARIZED BY MR. ***, COMMISSION # FF 975066, STATE OF FLORIDA.THE USPS OFFICE PROVIDED ME WITH A RECEIPT, WITH TRACKING NUMBER: ***DELIVERY CONFIRMATION HAPPENED ON: MARCH 21, 2017, AT 10:46 AM(SIGNATURE) ***JACKSONVILLE, 32256I can fax this document to the number you can provide, any time.
Sincerely
Ms. request was received on March 21, 2017 however, Ms. also spoke with a Customer Support Representative on March 21, 2017 and advised she would discuss the policy with her son and might continue with the policy. Since Ms. advised she may continue with the coverage this voids the previously received cancellation request. Ms. was required to provide another written request of cancellation and advise of her final decision. The only other communication received from Ms. was on April 18, 2017 when she disconnected the call before the representative assisting her could advise another written cancellation request was required. Ms. has chosen to not respond to further attempts at contact.
Complaint: ***
I am rejecting this response because:
I am again rejecting this verbiage because it does not address my request for the $250 dollars refund. The company received my cancellation request. and still don't mention how the necessary refund will proceed. This text is a repetition of previous communications and only delays the necessary refund. Thanks for your attention
Sincerely
This company, located in St. Charles, MO, is very hard to deal with...I received my contract, and within the 30 days legal window, communicated my wish to cancel it due to my changing life circumstances. I was returning the car to my son, so I didn't need this service. I got charged $ 250.00 immediately. On 3/20/17 I sent by USPS a certified mail using their own form with my cancellation, it was signed up as received by the company. There is no way you can cancel by phone, because agents first berate you because you want to cancel and then hung up the call. I sent a written cancellation, by certified mail, according to USPS was received, but nothing changed; company did not recognize my cancellation request, and agents refuse to process my phone request.
Really, I have never had such a customer attention nightmare...Now, I receive Past Due notices, asking for my payment of a policy cancelled by me 30 days ago...
Ms. has contacted our Customer Support Department via phone and requested cancellation of the policy on more than one occasion. However, on each occasion, Ms. was the one who ended the phone call by either hanging up on the representative or stating she would call back at a later time. Ms. written request of cancellation has not been received in our office. We would like to verify the address Ms. mailed the request. A manager has also attempted to contact Ms. on April 18, 2017 but has not received a response to the message he left. Ms. may contact our Customer Support Department at 855-494-4424 and we will be more than happy to further assist her.
Hi my name is *** I cancel my policy with Safe Guard Auto on October 1st 2016 the policy stated you will receive your refund check in 60 business days.I have not receive my refund check $1,385.32 . I should have received my refund check in February 2016 it is now April 17th 2017 I have called Safe Guard Auto several times I spoke with several employees *** ,***, *** and *** each time I have call in the morning also in the evening to speak with a supervisor they claim the supervisor is in a meeting *** and *** told me the supervisor will give me a call backl no one has call me yet to tell me about my referred check which I work hard for my money . Safeguard Auto if not professional at all . If you have any questions you can reach me at *** thank you
Ms. should be receiving a pro rated refund check in 7-10 business days
I still have not received my refund. I would like my money as soon as possible.
Ms. called in to say she still has not received her refund promised to her.
Safeguard Auto has recieved a notarized letter of cancellation for my warranty service on December 13, 2016. I was told I should recieve my refund within 60 days after they recieved it . Several months and phone calls later, I have not recieved the refund I am entitled to.
Mr. should be receiving a pro rated refund check in 7-10 business days.
Can you please reopen complaint ##***? Business has never provided refund within 7-10 business days as stated in response. This has been an going problem with this company and I have been complaining to them for about 6 months yet they still will not issue a refund as promised.