Safeguard Products International

Bunch of rude Indians talk to customers any kind of way! By no means, I'm not racist or prejudiced! But I get this behavior often when talking to foreigners that US corporations outsource. Maybe this business is out sourced which majority of US corporations do these days. No business ethics whatsoever. I called to inquire about a policy that's currently active through a dealer (Vroom) but has yet to be transferred over to my name. I know this because, the dealer where I was getting the car serviced called to make a claim and Safe Guard said that my name was not the name listed on the policy. So the next day I called. The representative asked me for the last 8 of the VIN number, then he says yes it is in your name. I said well... "Can you tell me who's name because I never gave you my name and you never asked.., therefore how do you know that it is I you are referencing?". Guy gets smart with me and says, I already given you that information when I told you it was active in your name. I really don't understand how some of these businesses stay in business. The way they talk and treat customers is pathetic!

This company is a joke. Called today to cancel my policy within the 30 day notice and was talked to awful. When asked to speak to a supervisor I was told that they were the supervisor and they would not let me speak to anyone else. After arguing for 30 mins the “supervisor” stated “your policy is canceled goodbye“ was told I wouldn’t have confirmation that the policy was canceled. They are very rude and I will be advising anyone thinking about getting the warranty to stay away from these people.

I keep receiving mail after I've stated no interest.

I have been receiving mail for over 7 years and phone calls (even though they state they do not make phone calls) for the same amount of time. I keep telling them not to contact me, however this is endless.

They denied me the opportunity to cancel our policy
Called several times and was talked to very unprofessional and hung up on multiple times.
They offered to allow us to cancel our policy on September 23,2019 thru all the attempts to get thru to them and they promised/guarantee my refund within 3-4 months. Today is January 25 2020 . They keep telling me its still pending. There's never a supervisor available when I ask to speak to one. My refund amount that is owed to me is $419.00

Cancel my service in August was trying to cancel it before then but the agents was very nasty and rude and always giving me a hard time, they have my cancellation logged in at September still have not received my refund been calling about my refund was told they can't tell me when the refund will be released is still pending, at one point the agent told me the amount of my refund I asked him why was It at that amount he told me he didn't know, he can't explain that bur that will be my refund amount, but I have yet to receive my refund,and according to them there's no set time to release the refund check saying they can take as long as they want!!!! I already had a case open but found out that might not be the right 1 I'm sorry about that, and I did hear that Safeguard Auto change their name!!! Safeguard and *** was partner together
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I had a warranty with this company I sail the car in December of 2017 I terminated the warranty on 1/30/18. I have called several times and I am told that my refund is pending. When I spoke to a lady in December I was told it had not even been submitted but she was getting it started and I should have it in 10 days if I didn’t call back and when I did I was told it was still pending. Now it’s 1/13 so in two weeks I will have waited a year and they can’t give me a time frame

They send urgent correspondence regarding warranty services for a recently purchased vehicle. The site the provide is not secure, and simply does not exist ***. I mistakenly got the policy and within a few days discovered the discrepancies and urgently wished to cancel the policy. I contacted their provided toll free number and was transferred to customer service. I informed the only customer service representative with the organization that I would like to cancel my auto warranty policy immediately. He asked why and I informed him that I am not comfortable with this company and will do what is required to end the contract. Despite being informed there is a 30 day grace period, he still refused to cancel upcoming obligations and payments. I asked for their website information and he provided ***. Their information appeared more legitimate and I contacted their customer service as well. They informed my I did not have a policy with them and forwarded me to another number ***, that failed to answer after 3 attempts to contact. I am still waiting for policy number to dispute but no one can provide it to date.

Cancelled an extended warranty in May of 2018. Called several times and told the refund is due and is being held up by accounting. Ki usually answers first and is surprised that we have not been refunded yet and say she'll contact accounting. The next day I follow up and Kyle answers. He says we are still waiting to hear from accounting. When asked about speaking to a supervisor...there is none. This has been happening multiple times over the past year and a half!

My mother is suffering from Alzheimer's and these scam artists sold her a warranty on a car that currently has a mfg warranty. They are predatory and calling her to pay for it. I have called them repeatedly and told them to stop, the contract is null and void due to her mental condition (I have guardianship) and any future correspondence needs to be in writing.

They continued to talk over me and tell me how they have authority over this and I can do nothing. I have blocked their access to my Mom's bank account.

My mother *** suffers from Alzheimer's. I am the court appointed guardian to her. This company sold her a warranty she did not need and continues to argue that they can do what they want and will not cancel the contract. She has received no money or services from them. I informed them to stop calling my Mother and that they can send any other questions in writing in the mail. They will not stop.

I have had Safeguard since June 2017. On August 2nd I took the car in for a timing chain issue. The dealership continually tried to reach them to get authorization for the repair. They kept putting the dealership off so after about 3 weeks of that nonsense I called Safeguard myself. When I finally reached someone I got a guy that refused to let me speak with a supervisor, then he said that he WAS the supervisor for that department. He also said he was going to block my phone number so that I would not be able to call again. Then he hung up on me.
This is truly an unprofessional bunch.

I have been waiting almost six months for a refund. I have called many times and they keep on telling me it is pending. I canceled my contract in three days and was told I would get a full refund if I canceled within 30 days. The date of the contract was February 21,2019. I canceled on February 23,2019. The contract number is ***. At first I was told I would get my refund in 3 to 4 weeks. When I called again I was told 4 to 5 months. They keep telling me that my refund is still pending. The amount of the refund is $395.00. I am still waiting for my credit card to be refunded. Thank You

This is a extended contract for my vehicle. I recently took car in for repair on Aug 8th for back up camera not working. I explained, it works part time.

After a long process, I finally call dealership in August 13th. They explained not covered under warranty. I have to pay $42 a day for rental.( $42 for six days) So I picked up car on Aug 13th, I got in my drive way and camera stopping working. I took video sent to *** with claims. He told me he would have CC claims director look at video. After calling every day, TODAY Aug 28th they denied repair. *** explained because camera is intermittently working, safe guard auto can't repair till completely broken.
I'm know worried for my safety and others. And why did it take 15 days to deny.

My policy number is *** I paid $3094 for warranty with no help.

I purchased an extended auto warranty from Safe Guard Auto on 12/13/16 for $3150.00 Contract *** was for 72 months or 100,000 miles. Expiration date 1/11/23.
On 7/19,19 I purchased a 2020 Kia Sportage with a great factory warranty .On approximately 7/21/19 I called Safe Guard to cancel my warranty and spoke to a gentleman who attempted to get me to transfer the warranty to my new vehicle to cover after the factory warranty expired.I informed him that I wasn't interested and just wanted to cancel,at which point he became quite rude with me.He said that I would have to send a request in writing with proof that I traded the car they had a warranty on.On 7/22/19 I sent the information certified mail,return receipt requested.It was received by them on 7/25.I called again approximately 2 weeks after they received my letter to check the status of my cancellation.I spoke to the same rude gentleman and he said that it takes 3-4 months to process a cancellation and he could't tellme the status of my cancellation.I feel that is not acceptable as I paid for the contract as I was supposed to and had no claims filed and still had over three years and approximately 70,000 miles left on the contract.
I have contacted Revdex.com because I feel I tried to get information from Safe Guard and was treated rudely and don't care to call there again.I am a 72 year old disabled,combat wounded veteran and don't deserve to be talked to the way I was.

I was contacted regarding an extended auto warranty by SafeGuard. My phone number is on the Do Not Call registry and I have no prior dealings with this company. They are based in MO, but used spoofed local numbers to contact me. I tried reaching out to the business directly to discuss these marketing practices but have not received a response from management or their representation.

Safe Guard Auto sold me an extended vehicle warranty; Omega Exclusionary. I don't know what I was thinking when I purchased this. For a variety of reasons, I came to the conclusion that it would be VERY unlikely I would use this warranty given that the make of the car is a Toyota. So, today I called customer service *** and spoke with ***. He refused to give me his last name. I explained to him that I wanted to cancel the warranty. He asked me why I wanted to do this. I simply explained to him that it was unlikely that I would ever use this coverage. I made mention that the coverage only goes up to 101,000 miles which underscored my point that it was very unlikely that I would have a major breakdown. From this point on, *** lectured me on how I was making a mistake. " You only have one payment left. Why would you do this. Why would you through all that money away....". The more I attempted to reinitiate my decision to cancel the warranty, the more *** started to chastise me for trying to cancel. I attempted to get a word in as he was lecturing me with his responding " listen, when I am talking, you will NOT interrupt me. You will not speak until I am done...." This conversation continued to go nowhere. I told him that if he continued, that I would file a complaint. " You can threaten all you want.....". So at the end of all this, he told me that I could only cancel by mail. He provided me that address. He told me that there was a 300$ cancellation fee. The contract states that I have to send them 75$. I pressed him on this issue regarding having to send them money. *** stated that the cancellation fee would be deducted from my "prorated refund". I have never been through anything like this in my entire life. It was humiliating. Two of my office mates were listening to the conversation and were in disbelief on what they were hearing. Worst experience in my life !

I've had Quad bypass surgery and i'm also now unemployed so I can not pay towards the contract ***.I called twice to cancel my contract and both times the customer reps did not want me to cancel but offered to lower the cost of the contract and stretch it out longer and kept pushing me to do so,on both call I've must have said please cancel my contract 12-14 times to no avail they just will not do it. I do not want the coverage ,all I want is to cancel the contract. I can not afford any extra bills even if it a small one. Im not working and have no money coming in. Contract Number is

We signed up for this extended warranty policy in January of 2018 but when it was time for repairs on our vehicle the business gave us trouble with redeeming our policy. We tried to cancel our services with the business and they tried to keep us from cancelling. We were adamant about canceling so they told us that in order to cancel we would need to send them a letter. We sent them the letter they requested 2 or 3 months ago requesting cancellation and a refund. everyone that we have spoken with since has been very rude.

Originally sent Safe Guard all necessary documents to cancel warranty plan and asked for refund on 8/2/17. Plan was purchased on 5/04/17 (was charged $3393.00). Per their instructions, the cancellation application was sent to ***.

Did not get response from them. A follow-up call was made on 1/8/18 regarding their failure to respond. Spoke with *** who claimed there was no information regarding the correspondence from 8/2/17. He said I should send copies of this information to Customer Service, Safe Guard Auto***. A letter and documentation of previous correspondence was sent 1/8/18 after call.

Received a call from Safe Guard Customer Service *** on 1/11/18. Representative indicated they did receive the original cancellation of policy request on 8/10/17and would process the request immediately.

On 5/10/19, my son, *** sent another letter/documentation on my behalf (I am 97 years old) demanding refund of monies. Letter was sent Priority Mail with delivery on 5/13/19. As of today I still have not received a response or refund from this company.

In the fall of 2015, I purchased and new vehicle with a warranty plan that I assumed was supported by the dealership. Unfortunately, the policy was outsourced to a third party (Safeguard Auto Direct). Requests for payments were prompt but the same can’t be said for my return following policy cancellation. I made timely payments from March 2016 until March 2017. I requested policy cancellation due to the fact that I traded the vehicle which the policy impacted. The vehicle was traded in February 2017 and I even paid up until March to ensure that my account was square and the refund process could go smoothly. This wasn’t the case. I sent in all the proper documentation on March 22, 2017 and made calls to follow up on the receipt of the proper documentation. After confirming the receipt of the documentation, my return went into “processing” where it’s been for over two years now. In the following months and even a year afterward I made calls only to be told that my payment was “on the way.” My total paid in was $2106.04. So today I decided to give it one last shot since I discovered some paperwork concerning this issue during my PCS process. I spoke with *** and he wasn’t very helpful at all and even gave me an attitude when I asked certain questions regarding my return. Just think about it. Two years following cancellation and no return. He told me that the accounting department had been released early. For some reason, their always either busy or not there. This is terrible customer service for someone seeking to build the reputation of their company.