Safeguard Products International

I received a letter from this company in September 2016 and they harssed me to buy their product. In 2018 I cancelled the plan, they told me I had to noterize the cancellation letter and wait for 60 business days. Now more than 70 business days passed, they told me to wait another several weeks, and they could not give me an estimated time when the refund would be mailed.
I will be relocated to other country, I just want my refund back. Everytime I called them, they kept giving me runaround.

I was called by safe guard auto direct after I had gotten in an accident with my vehicle so it caught me off guard when they wanted to renew my supposedly expired warranty. I had no clue who these guys were (I assumed they were my warranty company because I had just gotten off the phone with them). They have taken $738.19 out of my checking account through 2 payments of $369.48 as of 8/9/18 and 9/10/18. I called them yesterday to cancel my contract (which I was told I can cancel anytime by the representative named ***) and they gave me the run around and kept asking me why I would want to cancel after I gave them multiple reasons. So I cancelled my debit card, filed an ACH stop payment claim, an FTC report, a Revdex.com scam report and now a complaint to hopefully get this resolved and have my most recent or all of my payments refunded. I had recently been in an accident and had just gotten off the phone
with my current warranty company about claims and repairs when Safeguard
Auto called and claimed that my warranty on my truck was about to
expire. I was caught totally off guard by this with everything that
happened and “bought” an extended warranty contract. About 2 months
later I realized they were a known group of scammers out of Missouri and
were attempting to take $369.42 out of my account for the second time
(the first instance of them taking this amount out was on August 9th
2018 for what I thought was my initial payment to them before they would
charge me the amount of $145 which the rep on the phone named ***
said I would be paying monthly) I called to cancel my contract before
the money was taken out and they gave me the complete run around. I
explained I would like to cancel my contract as I was told I can cancel
anytime and they ignored my request and instead kept trying to “lower
the payment” down to $145 to which I told them again I want to cancel
the contract. This went on for a few minutes until the representative
Mike told me to give him a reason that I wish to cancel my contract. I
informed him that over the course of 20 minutes and 3 calls I gave them
the same reason “I have no need for this contract and I want to cancel
it as of now” to which he refused to listen and tried to lower my
payment again. I informed him I am not legally obligated to give him a
reason for why I wish to cancel and he replied with “I’m only concerned
for your safety and that you might be getting ripped off by the other
guys warranty” I told him I was reporting this to the FTC (which I did),
canceling my debit card (which I did), file an ACH Stop Payment form
with my bank (which I did but will take a few days to be received and
put into effect) as well as file a Revdex.com complaint. They still took out
the $369.42 for a total of $738.84 over the past 2 months. I wish to
have this resolved in a timely manner and my money refunded (whatever
can be refunded at this point)

I purchased an Auto Warranty policy from Safe Guard Auto on June 9, 2016 for the amount of $4412.00. I followed my obligations of the contract that I signed, with my contract information being the following:
Contract Holder: ***
Seller: SAFE GUARD AUTO
Contract Number: *** Plan Miles: 75,000
Lienholder: *** INSTALLMENT AGREEMENT

After I had fully paid the amount due to the agreed contract amount, I cancelled my warranty service in February of 2018 and requested a pro-rated refund from Safe Guard. I requested the cancellation with a notorized odometer statement and a stated date in which I had requeseted the cancellation. Safe Guard agreed to my cancellation, and agreed to the pro rated refund that I had requested.

The agreed upon amount was about $2100, and the contract stipulated 60 business days was sufficient for Safe Guard to send me the agreed upon refund. 60 business days have come and gone, and I have kept in regular contact with Safe Guard asking when I would receive my refund. All I hear about is that the check will me sent "soon", that "accounting is backed up" and that my account is on the "prioritized" list for refund returns. This has been going on for months. I can never talk to anyone who can give me substantial answers as to why it has been so delayed, and I am always forwarded to a "supervisor" named *** who does not provide any sort of help, who will not forward me to someone in the company who has answers regarding their policies and mechanisms, and so I am left wondering as to whether IF and WHEN Safe Guard will adhere to the stipulations that they statein the contract they have drawn up. At this point, it is looking more to me like theft, as I do not believe Safe Guard has any inclination of returning my money to me.

CONTRACT NO. *** Total amount due: $3107.00, 72 months.

This contract was entered into on September 8, 2016. On October 13, 2017, I wrote to *** of Safe Guard Auto, stating: "This is to notify you that I want to cancel my contract with Safe Guard Auto and receive a prorated refund" per the contract.

CANCELLATION BY PURCHASER:
Purchaser has the right to cancel the Contract at any time. Purchaser may cancel the Contract by consulting the Contract booklet for the specific steps required for cancellation. Upon receiving written notification of termination from the Seller confirming the contract cancellation, *** (payment plan provider) will immediately cancel this Agreement and no further payments will be due from Purchaser.

On 9/8/16, the date of purchase of the contract, I paid $2,000 as a down payment. In addition, I paid $576.30 over the next 13 months until 10/2017 . The contract was ended by letter on 10/13/07. Safe Guard made a mistake stating the contract would expire in 2022 and that it was 72 months long.

I spoke with Safe Guard, and an agent told me it would take about 60 days to receive the refund.
They did not know how much the refund would be. Since 11/7/17, I called Safe Guard 11 times asking for my refund. The answer was always the same "it is in process." I wrote 4 emails and one letter. My contacts were Kevin, the manager, whom I never spoke with, ***, Production Specialist, and James, agent.

I cannot upload a copy of the contract. It is too long. I will have to send it by separate ***.

If I could rate Zero Stars, I'd rate them that.
This company was very pushy in trying to sell me a warranty insurance policy for my car. When double-checked that my current warranty was in effect for the next three years, I called these guys to decline their offer. But they were insistent and pushy. They would not accept that I did not want their product. The conversation got a little heated and then the guy just hung up on me...
In the meantime, they tried to charge my credit card, but fortunately the transaction was declined...Called my credit card company to decline any transactions with this company

Made a request to cancel my policy #*** and the representative refused to acknowledge my request and repeatedly harassed me with his unprofessional behavior. I repeatedly told him that I wanted to cancel my contract and his continued response was that he needed more information to “disposition” my file. After 30 minutes of the same discussion, I disconnected the call, realizing that he had no intention of proceeding with the cancellation. I have contacted Pay Pal and suspended payment and American Express.

This company claimed to be my current warranty provider. They scam people into signing up for their product and then make it impossible to get a refund or to cancel the contract.

I received a phone call last August (2017) from a solicitor wanting to sell me a car protection plan on a new car that I recently purchased. I did not need it but was confused at the time. When I received my next credit card statement I realized they had charged the entire 5-year contract. I called and attempted to cancel with no success. I contacted my credit card company which responded 22 December 2017 that they could not assist. On 6 March 2018, with the assistance of the local Seniors vs. Crime office, I conferenced called Safe Guard Auto (***) and was able to get my policy emailed to their office. I was assisted in completing the “Transfer Application/Cancellation” paper and sent it off. My request was received 20 March 2018. On 17 April 2018, Seniors vs Crime rep was told the policy was canceled effective 20 March 2017 and I would receive a refund for $2,569.10 in 60 “business days”. On 7 May 2018, Seniors vs Crime rep was told “start” date had moved to 12 April 2018 and he would be blocked from further calls. On 31 July 2018, Seniors vs Crime rep asked me to call and get an update since I had not received my refund check. I was told (*** on 1 August) they were 4 months behind on issuing checks. On 7 August 2018, Senior vs Crime rep and I made a call to Safe Guard (***) and were told they could not speak with me on a speaker phone with my rep (***) present. They failed to answer the simple question of when is my check being sent and blocked any response to us for over 15 minutes. We ended the call.
Submitted by:
***
*** Vs Crime
A Special Project of the Florida Attorney Generals Office
*** Phone: ***; Email: *** Web Site:

great company coverage has saved us a few just this year alone from flat tires to needing sensor changed thank you

They sold me a contract saying I didn't have a warranty on my car. I found out I have a lifetime warranty already purchased with my vehicle, so I tried to call and cancel it and they won't cancel my policy. They keep trying to make me keep it and tell me I need it.

I finally talked to a supervisor and she told me they would take me off of auto pay and when I don't make a payment it will automatically cancel me. I just want them to cancel it and make sure it is cancelled. They also sent me an email after stating that "my policy MAY be placed on inactive status". That doesn't sound like it was cancelled.

I was never refunded my money after canceling my protection plan.

I cancelled my warranty due to a total loss. It began 12/19/17 and I was told I would receive payment in 60 business days. The 60th business day came and so forth now we are approaching 100 business days. I call every Wednesday to check the status the same representative answers the phone I get placed on hold and then she says the account is in it’s final stage of processing so you should be receiving that payment shortly. I don’t know if this place is a scam or if I will ever receive my payment. Can someone please give me a call to help me out ASAP.

Safe Guard Auto I called to cancel my policy I told Chris the representative that I could not afford it at this time to please cancel. He proceeded to ask me again why are you canceling. I said I can’t afford it right now. He kept badgering me over and over why did you purchase the policy and now you want to cancel. I ask to cancel he talk down on mechanics and how much they charger no ,but I just want to cancel the he asked why can’t you afford it I told him that is personal. He just kept on being rude with no compassion . This company is the worst company I have ever dealt with in my life they need to be sued and put out of business.

On May 3, 2018 I spoke with ***, a representative from Safeguard Auto, provided me with information regarding an extended warranty for my BMW 750 LI. After discussing he indicated that he would send a contract to me via mail and also provide all plan information via email so that my wife and I could discuss our options which would ONLY require a $50 refundable fee which at any point within 30 days I could cancel. The next day I noticed a $650 charge to my credit card of which I did not approve. When I called Safeguard Auto they were extremely rude, did not want to connect me to a Supervisor to escalate. To make matters worse the representative advised that they would not be able to credit/refund my card for 30 business days and there is nothing they could do to expedite. I'm am extremely upset

On 4/20/18 I was contacted by Safe Auto about getting extended new car warranty. The total price was $2878 with a down payment of $150 and was told I had 30 days to change my mind. I contacted them on 4/23/18 wanting to get a refund for my down payment and to cancel the plan. I was harassed by the company rep for over 30 minutes and finally agreed to cancel my plan. I was told the cancellation was pending and it could take up to 30 days to receive my down payment refund. I have seen many complaints that this has taken months to resolve for other people and I just want to do everything that I can to ensure that I get my refund.

I got warranty coverage with Safeguardauto last year and once I went to get a repair I was told that my car was modified so they canceled the policy back in july of 2017. I have been waiting for my refund for almost a year and every time I call they keep saying that I am on a priority list and that should get it in 2 weeks. I get the same line every time I call and I’ve been calling often. I ask for a manager and they refuse or tell me that he’s not in or will return my call which has not happened.

I purchased a contract from them on 11/24/2015 and paid made my final payment on 11/24/2017. My car was paid off and this was not financed with a dealer or bank. On 3/10/2018 I traded the vehicle in on a brand new vehicle. I called Them on 3/13/2018 I contacted Safe Guard to CANCEL my contract and get a refund. I was first told I needed to Transfer the contract and pay $50 to do so. I explained I bought a brand new vehicle and it has a bumper to bumper warranty and just wanted to cancel and get a refund. This conversation went in circles for over 30 minutes. At one point I was told my refund would be less than what it would cost to transfer the contract. At that point I gave the phone to my husband. He had the same conversation for about 15 mins. Finally they Told him we needed to submit a notarized letter stating why I wanted to cancel my contract, a notarized odometer reading from the dealership and the form in my original booklet completed and returned. Well I finally found my book, filled out the form which does NOT say anything about a notarized letter. I mailed everything Certified mail on 3/13/18. I got receipt that they received and signed for it on 3/19/18 at 10:55 am. I called them again on 3/27/18 to make sure it was given to the proper people to process. I was gain told I needed to transfer the contract to the new vehicle. I argued with them for about 15 minutes after he told me they would only confirm they received documents and would not tell me if they are processing a refund or not. I am beyond frustrated and don't know what to do next. I am certain they do not want to refund me because the contract was for 60 months/ 100,000 miles because I have only put on very few miles and not half the contract up so they owe me a good bit of money back since they paid no claims. Just looking for advice and to warn others of this company.

I wrote Safeguard auto in August to refund my money in a timely manner, They say my money should be here by November 21, 2017. This is now February 5, 2018 I have been calling Safeguard auto every since November. I also left several messages on the supervisor voicemail, I have not heard from him. I have been calling Safeguard auto for the last month everyday and I still get the same response it should be there in two weeks. So , I am trying to see what should be my next move so I can get my money back from Safeguard.

I purchased a policy for my wife (***) on our 2017 Toyota Camry. After the purchase, I realized that we already had a full policy on the car. When I called to attempt to cancel, they kept repeating a scripted sales pitch and would not refund my money. I allowed them to promise an $1100 discount in order to get back some of my money with the intent to cancel again after the initial credit. However, I never received that refund either.

I went to *** in Virginia Beach because I dented my left front and rear tires from a pot hole. The rims are also dented and the tires have bulges in them but I was told they wouldn't replace them because the tires still hold air. Safeguard wont uphold the warranty because they believe the damage is cosmetic. The auto service center says they cant fix my tires until my rims are replaced (which is the only way to fix the rims). My tires hold air, but there are bulges in them which is unsafe to drive. Also, I think their warranty is a fraud because my car has damages from a road hazard.