Safeguard Products International Reviews (%countItem)
Safeguard Products International Rating
Address: 1600 Heritage Lndg Ste 109, Saint Peters, Missouri, United States, 63303-8490
Phone: |
Show more...
|
Add contact information for Safeguard Products International
Add new contacts
ADVERTISEMENT
I was told I would be getting a full refund (on October 22nd) that would take 60 business days. It has now been 6 months and I haven’t seen my money. I’ve called and called and they told me it’s not on their end that it’s on another companies end now. The other company, *** administration, was unaware of the cancellation when I called them. So not only did they not inform the other company they work with about my cancellation, they still refuse to give me my refund. They are on recording saying I’m entitled to a full refund of almost 3800 dollars. *** said I would need to write in a letter for cancellation, but that it would be prorated even though Safegaurd auto already promised me a full refund. I would just like my refund that I’ve been promised and have on recording.
We apologize for the delay in processing *** refund. Our Accounting Department has been notified and will process the refund as soon as possible
Complaint: ***
I am rejecting this response because: I have been told this for 4 months now. And quite frankly this is ridiculous from a business. It should not take 6 months to process a refund check, unless they just don't want to. They've given me the runaround for too long.
Sincerely
The company is refusing to cancel my account for a warranty plan on a vehicle I no longer have. They continue to try and bill me for the policy even though the vehicle has vern destroyed and is no longer in my possession.
contacted the Customer Support Department on March 20, 2019 and requested the policy be cancelled. The representative assisting *** advised him of the required cancellation procedure as outlined in the vehicle service booklet (which is attached to this response), that was mailed to his residence at the time the policy was purchased. *** advised the representative he could not send a written request of cancellation and disconnected the call. ***'s policy will remain active until either his written request of cancellation is received or the policy cancels for non-payment. The policy is schedule to cancel for non-payment on April 15, 2019
I purchased an extended Warranty through Safeguard Auto on 6/17/2017. I notified Safeguard Auto in writing on 11/1/2018 of my cancellation. On 11/6/2018, I spoke with a SafeGuard Auto Customer Support Representative, She stated that I should receive a refund check of $1,621.02, but it could take as many as 60 business days for me to receive it. On 2/14, 2019, having not received the check, I emailed the SafeGuard Auto rep I had dealt with in the past and spoke to on 11/6/2018 inquiring about the status, but I didn't receive a response. After about a week, I called SafeGuard Auto and talked to a person there and asked to speak with someone who could give me information about my account and check. They basically said that there was no one I could talk to but they were told there was a delay in processing checks because of the holidays, but I should get a check soon. I checked the internet and there was a person who called a day before I did, 11/5/2018 with the same issue, which is why I am reaching out to the Revdex.com.
We apologize to *** for the delay in processing his refund. Our Accounting Department has been notified and will process a check to *** as soon as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I appreciate your involvement in helping to resolve this complaint.
Sincerely
I opened a complaint last year (#***) against Safeguard Auto, who owe'd me a little over $1,600 after cancelling the policy (I cancelled in In November of 2018). I received a response from them through the Revdex.com that they were sorry for the oversight, and would issue a refund "as soon as possible." Unfortunately, it was short-sighted of me to accept that as a resolution. After a couple of months of not receiving a refund check, I called them and got the same runaround as usual - even stating that they didn't have anything on record of me ever calling. There is an insurance company in the contract that they list that you can contact if you haven't received a refund in 60 days. I called them and they weren't aware of the Safeguard clause.
On January 23, 2019 this company sold a policy to aMr *** a man with dementia who no longer drives or owns a registered vehicle. As his post-incompetency power of attorney I contacted the company to ask how I would register my POA to have the policy canceled. I was informed that the customer service person would need to speak to the Mr S.who purchased the policy. I then listened to this customer service person REFUSE to cancel the policy and become argumentative with Mr *** and resrt to hardsell tactics with this man who has dementia. The customer service person then refused to tell me how I might register my POA. I wax also told there was no supervisor I might talk to. I called the number for management listed on their website but could reach no one, not even voicemail.
Our Customer Support Department received a call from a woman, I apologize if her name was given it was not noted in the account, stating she had Power of Attorney for ***. The representative assisting advised the woman we would need a copy of the Power of Attorney paperwork, and gave the address to send a copy to, in order to proceed speaking with her. Customer Support received another phone call from, I believe the same woman, on March 5, 2019. Since Power of Attorney paperwork was never received the Customer Support Representative advised we would need to speak to ***. Our Customer Support Department is more than happy to assist but due to account privacy we will either need a copy of the Power of Attorney paperwork or verbal permission from *** to speak to a person not on his policy.
I received a call from this company on February 26 at 1815 in regards to an extended warranty expiring. I was under the impression that this was through the dealership, but found later that this was a third party company. I was anxious to hear that my extended warranty on my car was about to expire after only having my car for two weeks. Keep in mind, I am an E-2 in the Navy and do not have the money to be affording these extra services. I explained this to the receptionist, and she kept bringing the payments lower. They were incredibly pushy with getting this warranty. I was not happy with the haggled price, but I was transferred over to the payment clerk. I gave him information on my debit card and put a down payment of $196. After giving the clerk my information, I began to feel uncertain about this business, because he sped through all the services I am offered and tried to hang up on me quickly. I received no email confirmation, policy numbers, receipts, or the services I was offered with this warranty upon making the payment. This added to my skepticism, so I tried to call them back after realizing this was a mistake and that I did not need these services, they would not pick up the phone again. I tried calling the next day at 1100 and was put on hold for 20 minutes. After my call went through, the lady I was on the hold with kept asking me multiple questions on why I wanted to cancel my service. I explained that I did not want to dispute anything, I just simply wanted to cancel my warranty. She told me I could not dispute without a reason, so I gave her plenty. She put me back on hold, and would not get back to me. I called again, had someone new, and it was the same outcome. I feel as though they recognize my number now and refuse to pick it up, because every time I call them, I get zero responses. I had called them 10 times on February 27 to no avail. After waiting for the payment to be posted and getting zero answers for the confirmation email and such, I disputed the payment through my bank and they refunded me the down payment. I have changed my debit card to keep from recurring payments. I just received an email this morning claiming that my credit score has been altered and had 70 points lowered on the FICO score.
Our Customer Support Department received two phone calls from *** on February 27, 2019, on both calls the connection was bad and the representative attempting to assist *** was having difficulty hearing him. The Customer Support Department is more than happy to assist *** with his request, however, they must have a good connection to be able to hear and understand each other. Also, our services, payments, etc. are not reported to any credit agencies and do not effect any customer's credit scores.
My name is *** and Safeguard portection warrenty will not let me out of my protection policy. I contacted them serveral times and the constumer service rep. Would let me out of my policy he just keep saying what I agreed to. I explained to he that I didn't have the money anymore but he not cancel it.
contacted the Customer Support Department on January 23, 2019 and stated he did not authorize the down payment processed from his *** card the day before. The representative assisting *** advised he would have the recorded call listened to to verify he did, however, our Activation Specialist are required to follow strict procedure for obtaining authorization to process any transactions and would not do so without clear authorization from the customer. *** contacted the Customer Support Department again on February 25, 2019 and requested the policy be cancelled. The representative assisting *** advised him of the benefits of keeping his vehicle covered. *** became angry and disconnected the call.
Absolutely horrid. Attempted to cancel my plan in November 2018, and just had to report my debit card as stolen and the charges as fraud. Won the case with my bank. Even now I'm still spammed with phone calls about my and it being my "last chance " Up to 3x a day... Even though I've repeatedly told employees I totalled my car.
I purchased a warranty on 11/21/2015 but have since traded my car in on 9/28/18 and I am due a refund. I was asked to sent them a notarized statement of the odometer reading, and proof of sale for the trade and a statement of why I wanted to cancel. I mailed it certified and they received it 10/10/18. I was told I should get my refund within 60 business days by 1/17/19. When I did not receive it I called the business and was unable to get through. I contacted the parent company *** and was told that my claim was still open. They told me my policy was still active and I had not heard anything since sending the information through the mail. The lady at *** emailed me a form to fill out. I filled it out and returned it to her via email on 1/17/19 and she cancelled my policy the same day. She also contacted Safeguard Auto and informed them that she'd cancelled my policy. I called Safeguard Auto yesterday to see if they needed any additional information from me and the guy that answered was really rude to me. I asked for a supervisor and he told me he did not have a supervisor. I was basically told that I'll get my refund when I get it.
We apologize for the delay in processing *** pro-rated refund. *** will receive her refund in 7-10 business days.
I still have not received my refund as the company promised.
I cancelled the insurance offered and asked for a refund. The policy’s was cancelled on Nov 5th and they have yet to issue the refund nearly 60 days later.
We apologize for the delay in processing *** refund. The refund has been processed today and *** should see it post to her account in 1-7 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
For the past 10 days I’ve been trying to cancel the extended warranty I have with them. I genuinely feel like I was finessed with whatever transaction I made with this company. I’ve been with them for 2 hours on 1/9/19 on the phone. All I want to do is CANCEL but they REFUSED to let me. It’s ridiculous they treated me with the utmost disrespect on the phone. They called me on 12/28/18 saying my extended warranty is approaching expiration with 36,000 miles. I’m my head I knew I had a extended warranty with the dealership for 6-7 years and 125,000 miles. I told STEVEN “I have a warranty already.” He kept talking and talking, to summeraize it he convinced me to hand over my debit card information by saying “whatever warranty you have you can switch with us and the cost off the warranty that I had with my dealership can be canceled with a refund and it can me sent in a check to either keep in my pocket or use to pay for our warranty.” I called my dealership if I wanted to cancel they wouldn’t give me all the money back for excample if the warranty cost 3,000 they would only give me 1,700 because I’ve had the car for a certain amount of time. I called them back I talked to *** I told them a MILLION TIMES I wanted to cancel. They refused! I told them I have no money to pay for extended warranty with them. Having said that they already charged me $190. They needed a reason to cancel after I gave them plenty of reasons they started talking and talking and explaining what the warrant covers “would you rather have to pay out of pocket for a broken transmission or pay a $100 deductible?” I honestly just want to cancel. The conversation ended when I told him I haven’t been sent the documents or pamphlet. *** told me “I sent it again, look over the brochure and think about it if you want to cancel.” Even if I had the pamphlet in front of my face I would still want to cancel. I hung up because I needed to go to work. I called on 1/10/18 and I’m blocked.
Any time a customer calls to request their policy be cancelled our Customer Support Department requests a reason, first to see if there is anything they can do or explain about the policy that would help the customer be able to continue keeping their vehicle protected and second, to make sure customers are keeping the best possible coverage on their vehicles. Which is what the Customer Support Representatives who spoke with *** attempted to do. Since *** disconnected the call the policy has not been cancelled. ***'s phone number has not been blocked from calling our offices.
I am a retired, elderly, disabled Veteran who was taken advantage of by Safe Guard Auto. I purchased a truck in 2015 from my local dealership and purchased an extended service contract at the time of purchase.
I was called by Safe Guard Auto on 11/26/18 and told I didn't have any warranty left on the truck. They pressured me in to buying a policy I did not need. I have tried to call back numerous times, to be put on hold for 30-50 minutes,to get hung up on, and rudely talked to. The owner *** would be mortified of the lack of respect I have been given.
At the time *** purchased his policy from Safeguard Auto he did not advise the activation specialist that he had purchased extended coverage through his dealership. When the specialist advised *** he was out of coverage the specialist advised it was the manufacturer's coverage. *** spoke with a Customer Support Representative on January 2, 2019 and requested the policy be cancelled. The representative, wanting to make sure *** was keeping the policy with the best possible coverage, advised him to review both policies before making a final decision. *** advised he would and if our policy did not offer him the best coverage he would call back. No further communication has been received from ***, therefore, his policy remains active. If *** still wishes to cancel his policy with our company he will need to contact Customer Support at ***.
I have consistently contacted Safeguard Auto for the past three months to have my policy cancelled and I was still charged after I was told my policy would be cancelled. I was also told by an agent that I should just "not pay the bill." rather than them cancelling my policy as I was told before.
At this point, I'm tired of the harassing calls and emails and being forwarded to a customer service department that does not exist.
I want my money back for calling to have my service cancelled within the 30 days I activated my extended warranty and then calling to have it cancelled many other times and still being charged. This is fraudulent activity and I cannot afford these issues.
contacted our Customer Support Department on October 2, 2018 and requested automatic withdrawals of the monthly installments be stopped and that she be sent a bill for all future installments. *** advised she would either call or make any other payments herself online. *** request was completed and a bill was sent to her residence for the next due monthly installment. No further installments were processed and *** policy cancelled for non-payment on December 30, 2018. Since the policy cancelled for non-payment no refund is due.
Complaint: ***
I am rejecting this response because:
I have made NUMEROUS phone calls and have been forwarded to a non-existent customer service department and I contacted the business within my 30 days of activating the service to have my policy cancelled and money refunded. The agent let me know that my service was cancelled and I realized it wasn't when payment was withdrawn from my account the month after. I MADE IT VERY CLEAR I NO LONGER WANTED THE SERVICE AND THE AGENT RELUCTANTLY 'CANCELLED' MY SERVICE for me to then find out it was not cancelled at all. ANY PHONE CALL I RECEIVED OR MADE THEREAFTER WAS UNSUCCESSFUL IN MY ATTEMPT TO HAVE MY POLICY CANCELLED AND I WAS TOLD THAT THE 'payment processors' who were calling me could not cancel my policy and I was forwarded to a customer service department that NEVERRRR answered. I need my money back for my initial payments being that I contacted SAFEGUARD prior to my 30 days of activation and my policy was never cancelled nor was a refund ever received. AT THIS POINT I WOULD LIKE TO SPEAK TO A MANAGER OR DIRECTOR. This is terrible business and to not fulfill the customer's wishes and be dishonest about cancelling a policy to then still have payment deducted is FRAUDULENT.
Sincerely
I trade in my car for a new one and I wanted to cancel the account because I no longer need it and it was useless. The customer would not let me cancel my account at all and I was on the phone with them for about an hour and I never seen poor customer service. This guy was so rude and he couldn't give me a reason why I couldn't cancel my account. This company is a scam and I don't want to deal with unprofessional people. I cancel my debit card and I hope know one go through this company it is sad what people could do
required written request of cancellation was received on December 26, 2018 and the policy was cancelled.
I called Safeguard Auto this morning to cancel my policy since I no longer owned the car that was being covered. ***, the representative I talked to, proceeded to ask why I wanted to cancel and I told him I did not need the warranty anymore, he asked why, I told him I didn't own the car anymore. He said the warranty could be transferred over to a new car and I said I didn't want to do that. He asked why, and I told him I no longer need the coverage. He kept ignoring me and trying to get me to keep the warranty. He also told me that I needed to send him the bill of sale to "prove" that I no longer owned this car and that's how it would be cancelled.
Per the vehicle service booklet, which was mailed to *** residence at the time of purchase, a written request of cancellation is required. A copy of the booklet is attached and cancellation procedures can be found on page 11 under the section titled "Cancellation of Your Agreement". *** policy will remain active until either the required written request of cancellation is received or the policy cancels for non-payment, which it is scheduled to do on December 30, 2018, whichever occurs first. For any further questions *** may contact the Customer Support Department at ***.
For the past 2 weeks, I have been trying to cancel my policy with this company. When speaking to a supervisor about cancelling my policy, I was very rudely spoken to. They would not allow me to cancel my policy and kept questioning me for cancelling. They said that I would need to provide a reason for cancelling, and I provided them plenty. After giving him these reasons, they told me they could alter my payment date and trying to get me to keep my policy. I told them I could not pay for this policy anymore and I did not want anything else besides to cancel. After finally getting this supervisor to understand I want to cancel, he rudely told me he would and hung up on me. The next day, I received an email from the third party billing company associated with this company and the email stated that they did not cancel my policy, but just adjusted my payment schedule. I specifically told the supervisor I did not want this and I just wanted to cancel. He lied to me and did what he wanted. When I call to try to get this fixed and to get my policy actually cancelled, I am unable to get through to them via phone. It seems like this company has now blocked my number. I spoke to the third party billing company called Paylink, and they flagged my account knowing that I have cancelled my policy.
verbal request for cancellation has been received. The first step of the process has also been completed which is to stop any automatic recurring monthly installments still due on the policy. The next step in the process is *** decision, she may either follow the required procedure outlined in the vehicle service booklet, which was sent to *** residence at the time of purchase (a copy is also attached) or she may allow the policy to cancel for non-payment on it's own. For any further questions, *** may contact our Customer Support Department at ***.
I have taken Auto care policy from SAFEGUARD AUTO - which is 5 Year and 1 Lack Mileage with PRO RATED , POLICY cost is around $2950 , with 24 Months installments
As I have taken another Policy from other company, Already we have sent Cancellation letter, and I am trying to reach customer service and I have been kept on Waiting 30 minutes every time and almost 10 - 15 times I have called , and I am able to speak one of Customer Service member
He is Rejecting my request for Cancellation of Active policy *** from SAFE GUARD AND he is telling will not be getting any refund
more over my time is wasted and along with mental torturer , Appreciate your help in this regard
All contact *** has had with our Customer Support Department, including the most recent call on December 6, 2018, *** has advised he intended to continue with the coverage policy purchased through Safeguard Auto Direct. Therefore, ***'s policy remains active and no refund is due.
Complaint: ***
I am rejecting this response because:
I am not a mad person to complain if I wish to continue, with this statement it self we can conclude they are trying to skip refund
As they mention yes I have called nearly 10 - 15 times and each time my call was in waiting minum 30 minutes and after connecting they are literally saying they are not canceling.... I have tried all possible ways to cancel but I couldn’t hence I have reached here to complain
can you please help me to get my refund as well as compensation for my wait time and my wasted time
Sincerely
Safeguard Auto Direct engages illegal telemarketers who call using fake Caller ID to numbers on the Federal Do Not Call List. The company representative I was transferred to by the illegal telemarketer refused to give me Safeguard Auto's address or give me the opportunity to be placed on their own do not call list. Instead she hung up on me after falsely claiming that since I responded to the call nothing illegal was done.
The phone call was received at 10:51am Arizona time from ***, that number is fake. The company making the calls falsely claim, without basis, that your factory warranty is expiring and this is your last chance to renew coverage. All this is fake, they have no idea what vehicle you own or operate. They are really collecting names, zip code and a vehicle model, year and mileage and then transferring the call to Safeguard Auto. Safeguard Auto is complicit in these calls. On transfer I spoke with *** and she refused to discuss the illegal nature of their telemarketing or provide the company contact information instead attempting to intimidate me by asserting that all calls are recorded, something that is also likely false as no such disclaimer was provided prior to her trying to intimidate me. Safeguard Auto is making illegal telemarketing calls and engaging in deceptive advertising.
phone number has been added to our Do Not Call list therefore, no further contact will be made by our company. We would also like to advise *** that there are hundreds of similar companies across the country and while she will not receive any further contact from us, we cannot stop attempts at contact from other companies.
We had a policy with this company and cancelled the policy on July 30, 2018. I was expecting a refund of $3810 from them as they had promised it. I called in November, speaking with ***, and she verified that the policy was cancelled, but she could not explain why the refund was not sent. She said that I would receive it within 14 days. I spoke with another person, ***, as *** is no longer with the company, he would not commit to a time frame for me to receive the refund.
I purchased a new Lexus 350 and about 18 months later I received a call saying the warranty was expiring and asking if I wanted to extend it for a price. I thought the person calling me was from the dealership where I bought the car and said I would. I paid them on my credit card $3,810. When the details of the policy arrived, it became clear that this was something totally different than I expected and was not Lexus. I cancelled the policy and asked for a refund. The policy was cancelled on 7/30/2018 and a refund was requested; no refund was ever received. I called 11/7/2018 and talked to ***, a supervisor, and checked into it with accounting; no refund had been ordered. She promised to order it and have it mailed to me by 11/21/2018. When it was not received, I called back on 11/29/2018 and spoke to ***, the Department Head, since *** was no longer with the Company. I was told she was fired because she lied to customers about their refunds. I could not get a commitment as to a time frame for the refund from ***; he said they were working on them and he didn’t have a date when it would be. Desired Resolution / Outcome Desired Resolution: Refund Desired Outcome: Issue the refund immediately. Complaint Background Not all of these questions are required. Please provide as much information as you have. 1. Product/Service Purchased: Warrenty 2. Model Number: 3. Contract, Account, or Policy #: *** 4. Order #: 5. Purchase Date: 5/8/2018 6. Date Problem First Occurred: 7/10/2018 Dates you complained to the company/organization
7. First Date: 7/11/2018 8. Second Date: 11/7/2018 9. Third Date: 11/29/2018 10. Payment Made: In Full 11. Payment Method: Credit Card Name of Sales Person
13. First Name: *** 15. Last Name: *** 17. Purchase Price: $3,810.00 18. Disputed Amount: $3,810.00
we apologize for the delay in the processing of *** pro-rated refund. Our Accounting Department has been made aware of the issue and *** will be called with a check number as soon as her refund has been processed.
Complaint: ***
I am rejecting this response because:The Company has made the same response for the last five months with no results. I suggest we give them one week to send the check and then demand immediate restitution.
Thank you for your help in this matter
Sincerely
I fell for this company’s phone auto warranty scam.
They call you and say they’re with the company you bought the car from (Mazda in my case) and tell you warranty has run out, you should renew it, you can always cancel just give us $100 down payment and we will get you started.
This company is known by Revdex.com to be a scam.
I tried to call them to cancel 3 days after down payment, the same scenario played out as the one described numerous times by other costumers on the Revdex.com page for Safeguard Direct Auto.
I have cancelled the debit card I used.
I plan to send them a formal lettter stating my desire to cancel the fraudulent contract immediately.
I am not seeking any reimbursement. I have only given them $100, they can keep it.
We apologize that *** feels he had an unsatisfactory experience with our company. Our Customer Support Department's job is to try to resolve any issues a customer may have when requesting cancellation of their policy. In *** case it seemed to be a budget issue. The representative assisting *** simply attempted to find options that might help the policy better fit his budget because if the policy was putting a burden on him a repair bill on his vehicle would be detrimental. *** policy was cancelled per his request and his refund will be processed within 30 business days of cancellation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This is the worse extended warranty company. Im not sure how they still in business. I paid 5K for a warranty they sold me as FULL COVER. when I tried to use it for a repair that cost $800 they denied the claim. I proceeded to cancel the coverage and get my money back for the remainder of the warranty. They asked me to send a letter notarized explaining the reason of the cancelation. I sent the notarized letter "certified" cause I could already smell how fish this company is. They told me they will send my money back within sixty days. This was back in May 2018..... Im still waiting for my money and every time I call to ask they tell me: you are in the priority list and will receive your check soon....
STAY AWAY FROM THIS COMPANY