Roosevelt Law Center

Review: They obtained money in the amount of $3,150 for mortgage modification which they never provided.

when I contacted them, they asked me to fill out a refund form which I did and they said I should receive the refund in 20 days. It' been over three months since. I tried on several occasions to call them, it either goes to voice mail or there is no response. I had spoken to [redacted] and [redacted], all employees of this firm. None of them pick the phones anymore when I call,Desired Settlement: They have a responsibility to deliver what they promised or refund the amount obtained.

Business

Response:

Dear Ms. [redacted]

Review: I paid $3750 to Roosevelt Law Center to help me with a loan modification on my house to prevent foreclosure. They were NOTHING more than a mediator between me and my lender. I was told more than once by [redacted] that Roosevelt Law Center was very hard to get ahold of and they weren't responding to their requests. At one time Roosevelt called and raised their voice to me telling me they weren't going to ask again for information that they had requested. After explaining to them I had sent everything in, they found it and apologized. They had it for over two weeks!! My lender told me that they weren't helping me, they were simply holding up the process. For the money I paid I was hoping to get help. I got nothing! Oh, and my modification was denied. Roosevelt called me and told me I would probably get denied because my lease was up on my vehicle and I took out a loan to buy a new car. WHY didn't they advise me NOT to buy a car. They knew when my lease was up! I got no guidance from them whatsoever, and I am out $3750.00Desired Settlement: I really truly would like some kind of refund, and to let other people know that my lender told me after the fact that they would have helped me with the same thing, except for free and a WHOLE lot faster!

Business

Response:

Greetings Ms. [redacted],Hope all is well. We just responded to your letter from August 3rd via mail, however I also wanted to email the documents to you as well (per the recommendation on the yellow sticker on the notice).I have provided our response, as well as the last email we received from the client.I have personally reached out to the client to ensure they are satisfied and working with our team to provide the documents we need to complete their review case. The client is communicating with us and in the last phone conference with our staff she was very cordial and positive. However my department will continue to monitor this matter to ensure the client is given even extra attention and motivation to send all the documentation required. Customer service is everything to our law firm. My duty as compliance manager is to continue with our perfect record and have 100% satisfied clients. Please feel free to call or email me at any point with questions on this matter. [redacted]Compliance ManagerRoosevelt Law Center PCDirect: 855-[redacted] Roosevelt Law Center1940 E. Deere Ave #210Santa Ana, CA 92705Revdex.com4747 Viewridge Ave #200San Diego, CA 92123 - 1688Dear Leah [redacted] Date: 08/10/2015RE: Case # [redacted] Thank you for notifying our firm of ID#[redacted] concerns. We take our customer service, review process, and compliance very seriously. Our staff have and will continue to work diligently to ensure that we do not have a single unsatisfied client, much less a complaint on any level. Provided with-in this letter is the latest correspondence we have had with the consumer and our processing staff, discussing the needed documents to be sent in. I request you review the email correspondence and see the team-work and understanding between the consumer and my staff. I have also reached out to this client to ensure all her concerns are addressed. Please see the brief synopsis below for Case ID# [redacted]:The client first contacted our firm in request for assistance in acquiring a resolution with [redacted]. Similar to other homeowners, they had been unsuccessful in receiving assistance from WF and required legal assistance. Our law firm conducted numerous conference calls between the client, our review department and the client’s mortgage company to ensure eligibility for a resolution. Our law firm’s compliance department reviewed and accepted the client’s case as eligible for assistance, we confirmed with our counsel in the state of the consumer that they were in fact eligible for assistance, and once approved by both departments we enrolled the client. Our law firm has conducted itself ethically and provided constant updates to the client and the mortgage company.It is important that as the compliance manager I assure you that customer service is of the upmost importance to me. Since Ms. [redacted] had an issue with a member of our processing staff not providing her with the upmost cordial tone on a phone call, I have effectively since the receipt of this letter from the Revdex.com started an investigation into this matter, and will punish by termination of employment, any employee or staff member of the law firm that we discover broke our strict code of cordial conduct. I assure you this will be fully investigated and resolved. It is however important and relevant to also state that our firm has had difficulty in receiving all the requested documentation from the client. We understand the busy schedule of all consumers, thus we have continued to communicate with Mr. [redacted] about the importance of getting requested documentation in a timely manner. It is also important I clarify that at the start of each and every case, we notify all clients enrolled that it is imperative that our firm is notified of any and all new plans to acquire loans (car loans, personal loans, payday loans, etc). Such acquisitions have obvious effects on the eligibility and qualification for mortgage assistance. Our firm was not aware of Ms. [redacted] newly acquired car loan until she notified our staff. Never the less our review department is working around this issue to resolve the matter and continue the review of the file with [redacted]. In fact 2 days after the date of the letter from the Revdex.com, our processing staff was in communication with the client, (who was very cordial and satisfied with the law firm’s work) and again requested new updated documentation. Our Law firm communicated with [redacted] and the consumer on a weekly basis, to ensure this client is provided not only the best service possible, however also a resolution in a timely manner. In the complaint, the client stated that our law firm was “NOTHING more than a mediator between me and my lender”. Our firm has performed conference calls between the client and [redacted], and also submitted all required documentation and applications as soon as they have been completed and received by the homeowner. Our firm only represents the clients in this matter with [redacted], and do not represent them in any other level or form. Our firm is in contact with Ms. [redacted], and we will continue to provide her with top class service, and we are confident she will rescind her complaint in a timely manner.I encourage and welcome you to contact me with any further questions or concerns.[redacted]Compliance ManagerMs. [redacted][Date]Page 2Roosevelt Law Center PCOffice : 855-[redacted]

Roosevelt Law Center did an amazing job at helping us with our case. Everyone we worked with was helpful, comforting, and dedicated to getting the best possible results. It was a very lengthy process but they never gave up on us. We would not have gotten the help we needed if it weren't for them. I would recommend them to anyone I knew who needed help. With trust, patience, commitment and a willingness to do and give all that they required, we were able to have a successful outcome that was better than we could ever imagine. Thank you Roosevelt Law Center for helping us save our home!