Roosevelt Law Center

Thank you God and thank you God for helping me find Roosevelt Law Center pc. Every phone call they gave me hope,. Help, protection and the truth. They are good honest people and a good law firm. Wells Fargo wanted to take my home and all my equity I had built over 22 years. Roosevelt Law Center, Nancy, Craig, Tom Moore and William had my back. They deserve all the high praise and great reviews and ratings. I made them a video and proud to vouch them. Thank you and God Bless

Horrible! Helped stop our foreclosure by telling us to file for bankruptcy. Then after 2 months and 2,500 I was told 1 week before another foreclosure that we dont make enough money and they aren't going 2 lie to the courts! Fine, but why waste my time and money. I got a refund of 1,000 dollars deposited the check in my account just to have it bounce! And get changed a 19 dollars return check fee and 36 dollars everyday my account was in negative. Talked to someone that Friday after finding out, he was very apologetic! And said if I email him my account number he would deposit the money directly into my account. So I sent him my information, but didn't make the deposit until Monday after emailing again. So after my "refund" my deposited I was still overdrawn 215 dollars from bank fees that they wouldn't pay for. I asked cuz it was their fault! So I ate the 1000 dollar refund cuz when it bounced it put my account so far into negative. I would not recommend these lawyers, they are out to line their pockets. I will be reporting to the better business bureau. If I could rate less then 1 star I would

We would like to first thank you for taking the time and bringing this client’s complaint to our attentionWe appreciate the opportunity to respond to these allegations, and would like to further clarify as to any misunderstandings this client may have as to our work on her fileSecond, I would like to address how important customer service and customer satisfaction is to our firmOur team members have and will continue to work diligently to ensure we provide the best service to our clients, and we will continue to work hard to resolve this issue with client ID [redacted] , (Client) At this time we have completed a detailed package of our comprehensive work on Client’s file for Client’s own review and assessment, and have sent it out to her, via U.S MailClient has been made aware of this and she should receive the documentation within the next few days These documents will clarify for Client of our activities on her file from the moment she contacted our firm, to the time she requested the close-out of her fileFurthermore, we would like to state that our Compliance department has been in contact with the Client regarding her concerns on a daily regiment from the moment she made us aware of her concerns We have documentation of the various emails and phone calls made to her as to these issues and were surprised to hear about Client’s allegations that we have not responded to her complaints Furthermore, our detailed activity notes will in fact provide further proof that we have consistently been in contact with the Client via email and phone calls from the moment she contacted our firm, and she has been made aware of all the details on her file on a weekly basisIt is important to note that our team members stress to every potential client the importance of providing us with truthful and honest information, and to not withhold or misinform our firm in regards to matters relating to their cases In fact every client signs and initials an agreement with our firm to provide us with truthful and correct informationHere, Client did not inform us of pertinent information regarding her property and the details of her previous modificationsWe will continue our efforts to communicate with Client as to this matter We encourage and welcome you to contact my department with any further questions and concerns, and we thank you for all your time and consideration Regards, [redacted] Compliance DepartmentRoosevelt Law Center PCDirect: 855-752-[redacted]

Dear [redacted] RE: Case # [redacted] Thank you for notifying our firm of Customer ID# [redacted] ’s reply to our message, we appreciate the opportunity to respond and further investigate this matter Here at RLC we take our customer service and satisfaction very seriously and our goal is to leave every Client happy and satisfied with our services We will continue to work hard to resolve this issue with Client ID [redacted] , (Client), in order to ensure she is aware of all the time and effort we have spent on her file in order to keep her property from facing foreclosure Our Compliance department has prepared and sent to the Client, during the previous week, the detailed activity notes from the time the file was opened until the close out of the fileClient had been made aware of the fact that the preparation of this file will take up to 1-weeksA USPS tracking number will be emailed to Client in order to ensure she is aware of the delivery status of this package Once Client receives this package she will be able to assess and review the hours we have spent on her file and that our team members were discussing and negotiating with Lender to resubmit her file, despite the fact that Lender had previously denied her file Also, Client was made aware that we are willing to appeal the Lender’s decision as to the appraisal value of her house and negotiate further with the Lender on her behalf, however, Client made decision to short sale her property and revoke our services I encourage and welcome you to contact me with any further questions and concerns, and I thank you for all your time and consideration Kind Regards, [redacted] Compliance Manager Roosevelt Law Center

We could never get ahold of themThey do not respond to questionsDon't waste your moneyTotally unprofessional!

Roosevelt's law firm was very professional always keeping me updated on what's happening with my situation and keeping me calm and relaxed knowing that they are fighting for meI would highly recommend this law firm to all going through financial hardships with there mortgage providers

I had to seek a Law Firm for a forecloser issueI choose Roosevelt Law Center to help me get back on track with my morgage holder and I am now in good standing with my morgageRoosevelt Law Center was there for me day or night if I had any questions or concernsWilliam K was fantastic in answering my questions and at times we did a way call to the Morgage CompanyThis Law Firm is professional and was so helpful in saving my homeI would recommend this Law Firm to ANYONE who is in a financial crisis with there home as I was

Everyone that we worked with at the law firm was very helpful and always let us know how the process was goingWe were a month behind when we contacted this law firmThe lender was the issue as they kept changing the contact person on our loanOnce it was sold to a different lender it only took about a month to complete the processOver all the service was great

Roosevelt law center was a big help to me and my family along with [redacted] I would recommend Roosevelt to anybody

Dear Ms [redacted] , Attached you will find the response from our Firm to Complaint ID# [redacted] Thank you for all of your time and Consideration Kind Regards, [redacted] Roosevelt law Center Sycamore Avenue Suite 2FVista, CA 92081Revdex.com Viewridge Ave #200San Diego, CA – Dear [redacted] , RE: Case # [redacted] Thank you for notifying our firm of Customer ID# [redacted] ’s reply to our message, we sincerely appreciate the opportunity to respondAs mentioned earlier our firm takes its customer service and customer satisfaction very seriously and we will continue to work hard to resolve this issue with Client ID [redacted] , (Client), in order to ensure her satisfactionOur Compliance department has prepared the detailed activity notes from the time the file was opened until the close out of the file, and will send it to the client via priority mail, for Client’s review and assessmentClient will be able to assess that our team members were discussing and negotiating with Lender to resubmit her file, despite the fact that Lender had previously denied her file, and the negotiations were in fact progressingWe had advised Client of our resubmission submitted on June 12th, 2015, and the file was under initial review when Client decided to short sale her propertyI encourage and welcome you to contact me with any further questions and concerns, and I thank you for all your time and considerationKind Regards, [redacted] Compliance ManagerRoosevelt Law Center

Dear Ms [redacted] ,Attached you will find the response from our Firm to Complaint ID# [redacted] Our compliance department will continue to contact this consumer in order to further resolve this matterI have also CC'd one of our compliance attorneys to this email in order to ensure that this matter is resolved and settled as soon as possible As always, we appreciate all of your time and consideration for bringing this matter to our attention Kind Regards, [redacted] Compliance ManagerDear [redacted] , RE: Case # [redacted] Thank you for notifying our firm of ID# [redacted] concernsOur Firm prides itself in our customer service, customer satisfaction, review process, and compliance; and it is of utmost importance to us that our clients are satisfied with the work and services we provide for themOur team members have and will continue to work diligently and zealously to ensure that we do not have a single unsatisfied client, much less a complaint on any levelTherefore, we have and will continue to work hard to resolve this issue with Client ID [redacted] , (Client), in order to ensure she is aware of the tremendous effort our firm made to assist her, and the below details of why her case was delayedThe above-mentioned Client first contacted our firm in April, of Our review department exhausted all considerable solutions before accepting the caseOur firm was forced to close out the case recently due to Client’s own decision to short sale the at issue propertyOur staff members worked attentively and diligently, interacting with the Lender and the Client to deliver the best result possibleIt is important to state that this complaint from Client is a result of Client’s own repeated inability to send the necessary, and time-sensitive documents, to our firm per our requestsOur staff requested important income and tax documentation over a dozen times from the client, however these documents were promised to be provided yet never delivered resulting in delay of submission to the Lender and delaying the entire processDespite the fact that Client continually failed to deliver necessary documents, to our firm or the lender, our team members worked hard to communicate these issues to both Client and LenderOur records will further indicate that Client’s Loan-Mod File was submitted to the Lender by our firm four times, once in May, another in June, in July and a resubmission was in process sent on August 23rd, before Client decided to short Sale her propertyClient indicated to us in her final record phone call, that she decided to short sale the property due to “getting tired of the Lender.” Our firm worked very hard to bring fort the best results possible, and the Lender at all times was open to negotiations with our firm, however due to the short sale there was nothing else our Firm was able to doAlso, despite clients claim our law firm has never advertised in print or local newspapers at Laurel, MDThe Firms Compliance department has reached out to Client to ensure all of her concerns are addressed, however, we have not yet to hear backBut, we will continue to work diligently to speak with Client in order to reach a favorable settlement Below is a list of times Client was contacted by our Firm: April 16, 2105; April 17, 2015; April 20, 2015; April 24, 2015; April 27, 2015; April 30, 2015; May 5, 2015; May 6, 2015; May 11, 2015; May 15, 2015; May 18, 2015; May 21, 2015; May 27, 2015; June 1, 2015; June 4, 2015; Jun 8, 2015; June 10, 2015; June 13, 2015; June 17, 2015; June 25, 2015; July 2, 2015; July 7, 2015; July 9, 2015; July 13, 2015; July 21, 2015; July 29, 2015; Aug 4, 2015; Aug 7, 2015; Aug15, 2015; Aug 23, 2015; Aug 28, 2015; Sep 4, I encourage and welcome you to contact me with any further questions and concerns [redacted] *** Compliance Manager Roosevelt Law Center

Great support they went a I've and beyond to help me through my loan mod

Hi my name is [redacted] ***.I'm so greatfull for the help.I received from Roosevelt law firm.they were clear and supportive in answering all my questions.I was behind almost monthsAnd they worked with the bank.to get my modification.William and jason were awesomeAgain I would recommend this law firm and it's services to anyone who is the need of help with they're home.thank you so much Roosevelt law firm

This complaint is incorrectThis consumer was provided a refund, which they received and confirmed receipt of in the email below.Furthermore, the check issued to the consumer was cashed on Monday 01/04/Below is a copy of the email from the consumer to our departmentNote that this is a duplicate complaint from the same consumer, that we have already responded and resolved-----Original Message----- From: [redacted] , [redacted] [mailto:***[redacted] @ [redacted] .com] Sent: Sunday, January 3, 4:PM To: ***@rooseveltlawcenterpc.com Subject: RE: Refund Check mail confirmation Mr [redacted] , this email to let you know that I have finally received the checkThank you for your kind attention to my request ________________________________

I had a very positive experience with this law firm in modifying my mortgage loan even when it looks like it was impossibleI will definitely recommend Roosevelt Law Office to my friends and anyone in my same positionTheir staff, especially MrWilliam K was very patient and has tremendous experience in what he ended up accomplishingI am very thankful and grateful for having a roof over my head, and, being able to provide a roof over my children's headThank you Roosevelt Law Firm!!!

Dear Ms [redacted] , Attached you will find the response from our Firm to Complaint ID# [redacted] Our compliance department will continue to contact this consumer in order to further resolve this matter I have also CC'd one of our compliance attorneys to this email in order to ensure that this matter is resolved and settled as soon as possible As always, we appreciate all of your time and consideration for bringing this matter to our attention Kind Regards, [redacted] Compliance Manager Dear [redacted] , RE: Case # [redacted] Thank you for notifying our firm of ID# [redacted] concernsOur Firm prides itself in our customer service, customer satisfaction, review process, and compliance; and it is of utmost importance to us that our clients are satisfied with the work and services we provide for themOur team members have and will continue to work diligently and zealously to ensure that we do not have a single unsatisfied client, much less a complaint on any levelTherefore, we have and will continue to work hard to resolve this issue with Client ID [redacted] , (Client), in order to ensure she is aware of the tremendous effort our firm made to assist her, and the below details of why her case was delayed The above-mentioned Client first contacted our firm in April, of Our review department exhausted all considerable solutions before accepting the caseOur firm was forced to close out the case recently due to Client’s own decision to short sale the at issue propertyOur staff members worked attentively and diligently, interacting with the Lender and the Client to deliver the best result possible It is important to state that this complaint from Client is a result of Client’s own repeated inability to send the necessary, and time-sensitive documents, to our firm per our requestsOur staff requested important income and tax documentation over a dozen times from the client, however these documents were promised to be provided yet never delivered resulting in delay of submission to the Lender and delaying the entire processDespite the fact that Client continually failed to deliver necessary documents, to our firm or the lender, our team members worked hard to communicate these issues to both Client and Lender Our records will further indicate that Client’s Loan-Mod File was submitted to the Lender by our firm four times, once in May, another in June, in July and a resubmission was in process sent on August 23rd, before Client decided to short Sale her propertyClient indicated to us in her final record phone call, that she decided to short sale the property due to “getting tired of the Lender.” Our firm worked very hard to bring fort the best results possible, and the Lender at all times was open to negotiations with our firm, however due to the short sale there was nothing else our Firm was able to doAlso, despite clients claim our law firm has never advertised in print or local newspapers at Laurel, MD The Firms Compliance department has reached out to Client to ensure all of her concerns are addressed, however, we have not yet to hear backBut, we will continue to work diligently to speak with Client in order to reach a favorable settlement Below is a list of times Client was contacted by our Firm: April 16, 2105; April 17, 2015; April 20, 2015; April 24, 2015; April 27, 2015; April 30, 2015; May 5, 2015; May 6, 2015; May 11, 2015; May 15, 2015; May 18, 2015; May 21, 2015; May 27, 2015; June 1, 2015; June 4, 2015; Jun 8, 2015; June 10, 2015; June 13, 2015; June 17, 2015; June 25, 2015; July 2, 2015; July 7, 2015; July 9, 2015; July 13, 2015; July 21, 2015; July 29, 2015; Aug 4, 2015; Aug 7, 2015; Aug15, 2015; Aug 23, 2015; Aug 28, 2015; Sep 4, I encourage and welcome you to contact me with any further questions and concerns [redacted] Compliance Manager Roosevelt Law Center

This complaint is incorrectThis consumer was provided a refund, which they received and confirmed receipt of in the email belowFurthermore, the check issued to the consumer was cashed on Monday 01/04/ Below is a copy of the email from the consumer to our departmentNote that this is a duplicate complaint from the same consumer, that we have already responded and resolved -----Original Message----- From: [redacted] , [redacted] [mailto:***[redacted] @ [redacted] .com] Sent: Sunday, January 3, 4:PM To: ***@rooseveltlawcenterpc.com Subject: RE: Refund Check mail confirmation Mr [redacted] , this email to let you know that I have finally received the checkThank you for your kind attention to my request ________________________________

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRoosevelt law centers decided to terminateI paid them $1,on 2/3/a couple of weeks after Mr [redacted] requested more payments of $1,and I asked him several times if we would still be at risk of losing the home and he assured me that we had been excepted in the programI agrreed to make the first payment on 2/3/Then a week later [redacted] called and said the lender denied the modification and once Roosevelt Law center recieved the denial letter they would appeal itThen a couple days later [redacted] called back and said the lender is refusing to review anything else and my only other option would be to file chapter I have emails that show and stated differently than Rooselvelt law centers responseI will gladly provide Revdex.com with copies of those emailsI also have letter from the lender stating that Rooselvelt law center informed them that they were no longer representing meI also have an email that [redacted] sent me with an referred bankruptcy attorney that's near me and she sent me the document to request a refundI have called [redacted] and [redacted] and left several messages in regards to my refund and they haven't called me backMr [redacted] sent me an email stating they had left m several messages which wasn't truthfulI responded to Mr [redacted] 's email and informed him that it wasn't true about his office trying to contact meBecause my cellphone records show that I had been calling Mr[redacted] s office everyday several times a dayBut my cellphone records don't show any calls from Roosevelt law center in the time frame in which Mr [redacted] stated his office had called meMr [redacted] then sent me another stated that he would be glad to help me and asked that I call hm directlyWell I called Mr [redacted] on several occasions and left messages and he never returned any of my phone callsOnce again I didn't decided to terminate Rooselvelt law centers servicesAll I want is my $1,back that Mr [redacted] requested after misleading me to think we had been excepted in the program and didn't have to worry about foreclosureI can print the emails, cellphone records and seen them to Revdex.com along with a copy of the refund request form that [redacted] emailed me and proof of when I faxed it to Rooselvelt law centerRoosevelt law center is a HUGE SCAM Regards, [redacted]

Dear [redacted] RE: Case # [redacted] Thank you for bringing this client’s complaint to our attention, we sincerely appreciate the opportunity to respond Here, at Roosevelt Law Center we pride ourselves in taking our customer service, customer satisfaction, review process, and compliance very seriously, and it is of utmost importance to us that our clients our satisfied with the work and services we provide to them Our team members have and will continue to work diligently and zealously to ensure that we do not have a single unsatisfied client, much less a complaint on any levelTherefore, we have and will continue to work hard to resolve this issue with Client ID [redacted] , (Client), in order to ensure her satisfaction Here, the above-mentioned Client first contacted our firm in April, of This was a very complex file our firm was working on since the property was an investment non-owner occupied property, where the owner of the property was and is still unavailable, and out of the courts jurisdiction Client had full power of attorney on all matters, however, this caused us to face many delays and difficulties with the Lender We have attentively been working on Client’s file during the last year, and Client is aware that we had been discussing an appeal of the Lender’s denial decision with the Lender and the Client herself, and were in the process of sending the appeal letter to the LenderHowever, Client requested the termination of our services before the appeal was filedWe are very understanding towards Client’s concerns, and we will contact Client again in order to ensure her satisfaction and come to a settlement that is favorable both to Client and the staff members that have worked very hard on this case for over a year I encourage and welcome you to contact me with any further questions and concerns, and I thank you for all your time and consideration Kind regards, [redacted] Compliance Manager

Thank you for taking the time and bringing this client’s complaint to our attention, we truly appreciate the opportunity to respond and further investigate on this matterI would like to address how important customer service and integrity are to our firm, and our team members have and will continue to work diligently to ensure that we provide the best service to our clientsFurthermore, we will continue to work hard to resolve this issue with Client ID [redacted] , (Client), in order to ensure that they are aware of our tremendous efforts on her file, and to ensure her satisfaction with our services At this time we are preparing a detailed package for Client’s own review and assessment, to be sent out to her shortlyFurthermore, our Compliance department has prepared to contact Client shortly in order to ensure that Client is aware of the reasons behind the miscommunications from her Lender, and the Foreclosure attorney hired by the Lender, to our firm and to ensure she has a better understanding of the details of her filePlease note that we were not made aware of Client concerns until viewing this messageClient did not try contacting us after she was referred to a Bankruptcy attorney in her local district, and she did not respond to are numerous calls or lettersHowever, we will continue our efforts to communicate with Client as to this matterAlso, please note that we encourage and welcome you to contact my department with any further questions and concerns, and we thank you for all your time and consideration Regards, [redacted] Compliance DepartmentRoosevelt Law Center PCDirect: 855-752- [redacted] @rooseveltlawcenterpc.com