Rodale, Incorporated

September 4, 2014Dear [redacted]:In response to your email of August 28, 2014 regarding [redacted]’s email address has been flagged as DO-NOT-EMAIL in our suppression system. This will remove her from all of our lists.
I am sorry that her experience with customer...

service was unsatisfactory.Please feel free to contact me if you need further assistance.
Sincerely,
Maggie S
Customer Service Manager

March 6, 2014
Dear **. [redacted]:
In response to your email of February 27, 2014, regarding consumer [redacted], our records show a [redacted] magazine subscription order was received on September 13, 2013, via a mailed in order card. Our records show her subscription...

was suspended that same day. My apologies that [redacted]’s needs were not met in her attempts to contact Rodale customer service.
[redacted]’s order was cancelled on February 26, 2014. Her account is at a zero balance due.
Please feel free to contact me if you need farther assistance.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me.  I did not email Rodale from my email account or I would have a copy in my Sent file.  I used their customer service form link on their website so I am quite surprised they do not have a copy of it.
I understand I will be receiving a check to my current address for some of the subscription price I already paid.  However, the refund to the credit card I used previously to subscribe to Organic Gardening might have been issued through a credit union I no longer belong to, having moved from Washington state to Arizona state last year and so closing my Washington account.  I had been subscribing to Organic Gardening for so many years that I do not remember which card I used to initially sign up.  If I used my Arizona credit union [redacted] for that charge, then I will receive the credit. 
Thank you for your prompt assistance on this matter. 
Regards,
[redacted]

This is a delivery and customer service issue. I subcribed to runners world in Dec 2014. I never got the magazine! Then I cancelled it and demanded my money back, I contacted Revdex.com and they got it started and extended the issue until Jul 2016. well I never got the magazine or got March issue in April NOT MARCH ALWAYS late. NEVER ON TIME!! It is suupoe to be here By the 15 of the month. But was told By Abbey it is suppose to be the 3rs of the month. BEFORE the stores. Well Today I called on Jan 20 2016 at 8.18 am Pacific time and waited 6 minutes to talk to Reba who was very rude and said she would have tocheck with supervisor to see if I could get check, since the credit card I used has been closed at My choosing. Then said Supervisor said would put request and take 4- 6 weeks to see what happens NOT acceptable. I NEVER received MY free gift back in Dec 2014 for Subscribing. I am tired of their LIES and saying it will be bethere or them acting like I am lying when I call them EVERY MONTH saying I did NOT get the magazine
Desired Outcome: I would Like my check ASAP, and an apology for their BAD customer service from Paula, Reba and Abbey. I would also LIKE NO advertising form them about all their So called special gifts and promaotions. Or if No money. My subscription extended 2 months and Guaranteed dilvery. I am tired of it NOT coming like they said and their Rude customer serviceTrans

June 24, 2014
Dear **. [redacted]:In response to your email of June 20, 2014 regarding consumer [redacted], our records show an order for the book Run Your Butt Off! was received on December 28, 2013, via the Internet. An order for the book Runner’s World Complete Book of Women’s...

Running was received on December 30, 2013, also via the Internet.The IP Address for the first order is [redacted] and [redacted] for the second order. The email address used for both orders is [redacted].A return was received for the first order, but not the second order. As a customer courtesy, we have canceled the bill for Runner’s World Complete Book of Women’s Running. There is no money owed on the account. I am sorry that **. [redacted] was not able to resolve this through our Customer Service department.**. [redacted]’s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other company. Please allow 3 to 4 weeks for the suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely

May 28, 2014Dear [redacted]:In response to your email of May 22, 2014, regarding consumer [redacted], our records show an order for the book My Pet Chicken Handbook, was received on April 18, 2014, via the Internet. The order reached our fulfillment system at :30 pm. A copy of the...

order page, confirmation page and confirmation email is enclosed.The IP Address for the order is [redacted] and the email address used is [redacted].[redacted]Our records show that **. [redacted] contacted customer service on April 30, 2014. A merchandise return label was sent to her at this time. Attached is another return label incase she did not receive that one. The bill for My Pet Chicken Handbook has been cancelled. There is no money owed on the account.**. [redacted]s name and address have been removed from our book division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,

March 20, 2014
Dear [redacted]:In response to your email of March 17, 2014, regarding consumer [redacted], our records show an order for the book PV Flat Belly Cookbook was received on January 13, 2014, via the Internet.The IP Address for the order is 75.16.50.61 and the...

email address used is [redacted]. Copies of the bill me order page and confirmation page are included.A prepaid merchandise return label has been sent to the email address above so that the book can be returned at our cost. Her account has been credited 47.54 and no money is owed on the account. I am sorry that **. [redacted] was not satisfied with her call to customer service.**. [redacted]s name and address have been removed from our Book Division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and addresshave also been added to our suppression file which will restrict it from being used for any postal mailings, emailoffers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Customer Service Manager

May 12, 2014
Dear [redacted]:In response to your email of May , 2014 regarding consumer [redacted], our records do not show a payment being received from **. [redacted]. I checked with our IT department and the company that processes our credit card payments. The order for PV Flat Belly Cookbook was a billed order with a 21-day free preview. Her[redacted] card was not charged for this book. If **. [redacted] believes a payment was made for the book, she should submit proof of that payment.When I stated that **. [redacted]s account was credited 47.54, I was referring to her Rodale book account and not her [redacted] account. A credit was done so she would not continue to be billed for the book. Her account is at a zerobalance.Please feel free to contact me if you need further assistance.Sincerely,?

February 12, 2014
Dear **. [redacted]:
In response to your email of February 6, 2014, regarding consumer [redacted], our records show an order for the book The Sugar Smart Diet was received on February 3, 2014, via the Internet.
The IP Address for the...

order is 98.100.200.66 and the email address used is [redacted]. Copies of the bill me order page, credit card upsell page and email confirmation page are included. When **. [redacted] entered her information and clicked the “Place Order Now!” button, a bill me order was created. She entered, but never submitted the credit card upsell order.
The book order was terminated on February 3, 2014 before it reached our fulfillment system. I am sorry that **. [redacted] was not satisfied with her call to customer service.
**. [redacted]’s name and address have been removed from our Book Division and Prevention promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.
Please feel free to contact me if you need further assistance.
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

There seems to be no customer service department to deal with actual customer issues. Specifically I ordered and consequently returned a package of their books. That has been over 2 mos ago and I continue to get "payment due" and" payment past due" notices despite the fact that I have forwarded the return information to their customer service email. There seems to be no apparatus by which they can confirm, in-house, receipt of my return yet some how that is my problem. My suspicion is that like most periodical publishers they are relying on the formula of sending bills with the hopes of getting unsuspecting folks to pay whether they owe it or not via being confused or unsure. Luckily I kept the copy of my postal receipt of the return. Rodale is now treading on harrasment of me with the constant bills and threat letters. Obviously I will never do business with them again and I would advise others not to as well.

In response to your email of January 7, 2015 regarding [redacted], our records show an order for the DVD Men's Health 60-Day Transformation was received on June 30, 2014 via the Internet. A copy of the order page and confirmation email is enclosed.
The IP Address for the order is...

[redacted] and the email address used is [redacted].As a customer courtesy the bill for Men's Health 60-Day Transformation has been cancelled. There is no money owed on the account. He may keep the DVD. This order will have no impact on Mr. [redacted]’s credit. I am sorry that he was not happy with our customer service. We checked our emails and recorded phone calls and only found the email that was sent on January 7, 2015.
Mr. [redacted]’s name and address have been removed from our book division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. His name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other company.
Please feel free to contact me if you need further assistance.
Sincerely,
Maggie S[redacted] Customer Service Manager

I order a product from Rodale, INC. with the understanding that if I would be able to review the product for 21 days and if not satisfied I could return the item at no cost. The Order was shipped to me on 4/13/16. I was not satisfied and shipped it back to the company with a delivery date of 4/30/16. As of June 9th, I am still receiving regular emails and bills by mail for payment. I proof of delivery of the item and have contacted Customer Service several times. Customer Service said it can take up to 4 weeks to process a return. It is now 6 weeks and they are continuing to contact me for payment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]>Date: Sat, Sep 6, 2014 at 2:08 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
I did not call the company on August 22nd regarding the two sweaters being sent back to me.  I was out of the country and when I returned on 9/2 saw the Rodales box and had it returned to sender.  This company  hung up on me when I called regarding this issue on August 22nd, nothing said about the sweaters being sent back to me!
The sweaters were poor quality in both material and workmanship which is why I called them “garbage”.
Also, I paid to return the sweaters and bra the first time sent.  Rodales did not pay for the return which I sent [redacted] and have the tracking number which reflects the cost.
Obviously, this company needs every dime they can squeeze and probably won’t be in business for long due to their products, employees and customer service.
[redacted]
Sent from [redacted]
Regards,
[redacted]

May 29, 2014
Dear [redacted]:In response to your email of May 28, 2014, regarding consumer [redacted], our records show an order for [redacted] Fit Bundle - Speed Shred and The [redacted] Workout was received on May 12, 2014, via the Internet. A copy of the confirmation email for the...

order is enclosed. I am sorry [redacted] did not receive a shipment confirmation.The IP address for the order is [redacted] and the email address used is [redacted].Our records show an email was received from [redacted] on May 22, 2014 questioning when his order would be delivered. A reply was sent by our customer service department the next day. A copy of both emails is enclosed. Our customer service department is waiting to hear from [redacted] as to whether a replacement shipment is still needed.Please feel free to contact me if you need further assistance.Sincerely

May 12, 2015Dear [redacted]:
In response to your email of May 7, 2015, regarding consumer [redacted], our files do not show any accounts for [redacted] at the address and information provided.
If [redacted] could provide an account number and the complete name of the...

magazine subscriber we would be happy to help her resolve this problem.Please feel free to contact me if you need further assistance.Sincerely,
Maggie S
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 2, 2014
Dear [redacted]:In response to your email of September 26, 2014 regarding consumer [redacted], our records show an order for the book Total Health Turnaround was received on July 2, 2014, via a mailed in order card.
The bill for Total Health Turnaround has been...

cancelled and the order has been marked as returned in our database.According to our records, there is no email or tracking number provided. I apologize that Customer Service was unable to meet your needs in your attempt to communicate with them.[redacted]s’ name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S
Customer Service Manager

November 25, 2015Dear [redacted]:In response to your email of November 24, 2015 regarding [redacted], our records show an order for the book [redacted] was received on September 21, 2015 via the Internet.
The IP address for the order is [redacted] and the...

email address used is [redacted]@[redacted].com.The bill for [redacted] has been cancelled. There is no money owed on the account.[redacted]s name and address have been removed from our book division promotional lists. A few more offers may be received because of items that have already been mailed or processed for mailing. His name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other company. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager