Rodale, Incorporated

December 11, 2015Dear *** ***:
In response to your email of December 3, regarding *** ***, our records show this account has been enrolled in the Runner's World Calendar annual program since it was ordered on December 31, I apologize, as there is no
record of *** ***'s attempted contact to cancel the programThe bill for the Runner's World Calendar has been cancelled as well as the annual programThere is no money owed on the accountAs a customer courtesy, *** *** may keep the Runner's World calendar that she has already received.*** ***'s name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implementedPlease feel free to contact me if you need further assistanceSincerely,
Maggie S
Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate getting this resolved quickly
Regards,
*** ***

April 2, 2015Dear *** ***:
In response to your email of March 30, regarding consumer *** ***, our records show an order for The Body Fat Breakthrough was received on December 23, via the InternetThe IP address is ***and the email address used is
***.Upon checking her account, I found customer service had processed a claims returned on March 30, There is no money owed.Please feel free to contact me if you need further assistanceSincerely,Maggie S
Customer Service Manager

December 16, 2014Dear MsOrtiz:In response to your email of December 12, regarding consumer *** ***, our records show an order for the book Rodale's Ultimate Encyclopedia of Organic Gardening was received on March 8, via a telemarketing agencyThe returned book
was never received, which is why *** ***’s balance was written off on January 28, and sent to the first collection agencyThe current collection agency has been contacted and asked to stop collection effortsRodale does not report to credit agencies, so this order will in no way affect *** ***’s credit scoreThe order is now marked returned in our fulfillment system.Please feel free to contact me if you need further assistanceSincerely,
Maggie S
Customer Service Manager

I got a set of DVDs from this company around last yearI never order or requested these they were not payed for and the Rodale wanted me to make check payments to them for these DvDSI talked to their customer service who Did nothing but insualt me and would not take the dvds backI even mailed them to the comapny only to have them returned to meI contacted the Revdex.com and they Got the company to stop end bills for awhile now the company is sending bills again and I believe this is showing up on my credit report I would like to have this removed from my credit report and dont know how else to go about it First complaint with Revdex.com OF PEN #*** ***I would like in writing that I am not Owing a thing for this DVD I did not order and anything to do with Rodale Books Removed from my credit history

In response to your email of January 15th, regarding *** ***, our records show his email address, ***, was processed for suppression on January 8th, 2015, the same day our first response letter was sent.As previously stated in our first response, a few more offers or newsletters may be received because of items that have already been mailed or processedTo be more specific, please allow up to days for all email suppression requestsThis time had not passed prior to this second complaintAll emails stop within days as required by applicable law. Mr*** will not receive any additional emails from Rodale, Inc.Please feel free to contact me if you need further assistanceSincerely,
Maggie S***
Customer Service Manager

May 2, Dear *** ***:In response to your email of April 29, regarding consumer *** ***, ***s email address has been flagged as DONOTEMAIL in our suppression systemThis will remove him from all of our lists.Please feel free to contact me if you need
further assistance

In response to your email of April 24,regarding consumer *** ***, our records show an order for the DVD The Women's Health 15-Minute Belly, Butt & Thighs Workouts was received on August 10, via the InternetA copy of the order page and email confirmation
is enclosed.The IP address for the order is *** and the email address used is ***The bill for The Woman's Health 15-Minute Belly, Butt & Thighs Workouts has been cancelled and there is no money owed on her account*** *** does not mention how she attempted to contact customer serviceI checked with the department and was told there is nothing noted on her account about phone calls and no emails were foundPlease feel free to contact me if you need further assistanceSincerely,
Maggie S***
Customer Service Manager

This company is a complete scam! We received dvds with an invoice on an order we never ordered or signed up for! It took me over an hour to get someone to answer their phone after many attempts and now I am responsible to mail the package back The lady from customer was rude, she didn't believe me and said she would not argue with me when I was being as polite as I could possibly be It's such a shame that a business makes money off of innocent people and wastes very valuable time!!

July 30, Dear *** ***:This is in reference to your letter of July 23, regarding *** ***Unfortunately, the person responsible for submitting refund check requests was out of the office for an extended period of timeI apologize for the delay and inconvenienceThe $refund check was issued on July 28, The check was mailed on July 30, For *** ***’s reference, the check number is ***.Our records show that your unpaid order was cancelled on July 9, and your balance is zeroThe bill you received crossed in the mail and it can be disregardedFor your reference, the cancellation number is:***.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

Dear *** ***:
In response to your email of April 15, regarding consumer *** ***, our records show an order for a one year subscription to Prevention magazine and the book Walk Off Weight was received on January 19,via InternetA copy of
the order page and email confirmation is enclosedThe IP address for the order is *** and the email address used is ***It appears that *** *** received the free gift that was advertised with Prevention magazine, but not the Walk Off Weight bookThe bill for Walk Off Weight has been cancelled and there is no money owed on her book accountPlease feel free to contact me if you need further assistanceSincerely,
Maggie S***
Customer Service Manager
###-###-####

July 23, 2015Dear *** ***:In response to your email of July 16, regarding consumer *** ***, our records show an order for the book Biggest Loser Day Jumpstart was received on September 25, via the InternetCopies of the order page and up sell page are
enclosed.The email address used is ***@***.net.The bill for Biggest Loser Day Jumpstart has been cancelled and there is no money owed on her accountIf she receives a bill in the next weeks, have her disregard itI apologize for the inconvenience, as there is nothing noted on her account about a complaint phone call and no emails were found.Please feel free to contact me if you need further assistance.Sincerely,
Maggie S.Customer Service Manager

February 18,
Dear ***:
In response to the letter we received from the Revdex.com dated February 6, 2014, regarding consumer *** ***, our records show an order for Organic Gardening magazine was received on April 1, 2012, via the
Internet
*** received the auto renewal postcard because the subscription selection chosen in her original online order was an automatic renewal option and was paid for using a credit cardIf customers wish to opt out of the automatic renewal process at any time, they can do so by contacting our customer service department at the number provided on the post cardThis is Rodale’s standard policy for an automatic renewal credit card subscription
Her Organic Gardening magazine subscription expired with the February/March issue and will not be autorenewed because the credit card on her account has expiredIf she would like to start a new Organic Gardening magazine subscription, she can contact customer service at ###-###-####
Please feel free to contact me if you need further assistance
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 11, Dear *** ***:
In response to your letter of May 5, regarding *** ***, our records show a Men's Health magazine subscription order was received on April 15, via a mailed in order cardA copy of the order card is enclosed.*** ***’ subscription
was cancelled on May 4, May is the last issue he will receiveHis account is at a zero balanceThis will have no impact on his credit report.*** ***’ name and address have been removed from our Men’s Health promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other companyPlease feel free to contact me if you need further assistanceSincerely,Maggie SCustomer Service Manager

April 15, 2014Dear *** ***:In response to your email of April 11, regarding consumer *** ***, our records show two order cards were received on October 24, One was for the book Lose the Wheat, Lose the WeightCookbook and the other was for Joey Greens Magic Health Remedies
Copies of the order cards are enclosed.***s orders and bills have been cancelled and his account is at a zero balance.***s name and address have been removed from our Book Division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, emailoffers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely

May 21, Dear *** ***:
In response to your email of May 13, regarding consumer *** *** ***, our records show an order for the book Metabolism Miracle was received on August 28, 2013, via the InternetA copy of the order page, confirmation page and confirmation
email is enclosed.The IP Address for the order is *** and the email address used is ***The bill for Metabolism Miracle has been cancelled and the order has been marked as returned in our databaseThis order will in no way affect ***s credit score.I apologize that Customer Service was unable to meet your needs in your attempt to communicate with them.Please feel free to contact me if you need further assistance.Sincerely,

August 29, Dear *** ***:
In response to your letter of August 25, 2014, regarding *** ***, our records show a *** magazineorder was entered on February 24, via a mailed in order cardA *** magazine subscription order was entered on August 15, by
*** *** as a gift via a mailed in order cardCopies of both order cards are enclosed.Both *** and *** magazine subscriptions have been cancelledHer account is at a zero balance.*** ***’s name and address have been removed from our *** and *** magazine promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address, and telephone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,

June 25, 2014Dear ***:In response to your email of June 20, 2014, regarding consumer *** ***, our records show an order card was received by *** *** for Lose The Wheat, Lose The Weight 30-minute Cookbook on May 24, A copy of the order card is
enclosed.The bill for Lose The Wheat, Lose The Weight 30-minute Cookbook will be cancelled when the return is received***’s account will then be at a zero balanceAccording to our records, a refund check for $was submitted on June 20, for the amount she paid for return postagePlease allow 2-weeks for arrival.Her name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailing***’s name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance

October 14, 2014Dear *** ***:In response to your letter of September 29, regarding consumer *** ***, our records show a one year *** magazine subscription was entered for *** *** *** on May 28, via a mailed in order cardA copy of the order card is
includedPer his request, it was canceled on September 29, We also received a two year *** magazine order on December 30, This order came through ***, the agency that contacted ***He already had a two year *** subscription entered on December 6, that was paid in cash, so the *** order extended his subscription through November 2017.We have cancelled the *** subscription placed through ***The November issue will be the last he receives from the cash orderAny billing inquires need to be addressed through *** can contact them at:*** *** *** *** *** *** ***, CA *** Telephone: ###-###-####Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager