Rodale, Incorporated

October 2, 2014Dear *** ***:In response to your email of September 22, regarding consumer *** *** ***, our records show an order for the book The Body Fat Breakthrough was received on June 25, via the InternetA copy of the order page and confirmation email is
enclosed.The IPAddress for the order is *** and the email address used is ***.As a customer courtesy the bill for The Body Fat Breakthrough has been cancelledThere is no money owed on the accountShe may keep the book.*** ***’s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S

In response to your email of February 26, regarding consumer *** ** ***, our records show an order for The *** Workout: Minute Body-Fat Torchers and The *** Workout: Ab Attack was received on May 6, via the InternetThe email address used is ***
***.As a customer courtesy the bill for the DVD’s has been cancelledThere is no money owed on the accountMr***’s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease feel free to contact me if you need further assistanceSincerely,
Maggie S*** Customer Service Manager###-###-####RE acct #: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 29, 2016Dear *** ***:In response to your letter of January 27, regarding consumer *** ***, our records show an order for the Runner's World Calendar was shipped on November 17, An announcement card for the calendar was mailed on October 23, The
postcard clearly stated the following - Your Runner's World Calendar has only a few pages to goThe big, new, redesigned edition is now availableAs promised, we've reserved a copy in your name for a 21-day risk-free preview and we're getting ready to send it to youYou should receive it in a few short weeksIf you'd rather not preview the calendar, simply check the 'No, thanks' box and return the card within daysOtherwise, you don't need to do a thingThe calendar will be on its wayIf your mailing address is incorrect as printed below, please correct it and return the cardA return was processed on January 27, and the annual program was canceledThere is no money owed on the account*** ***'s name and address have been removed from our Book Division promotional listHis name, address and email address have also been added to Our Suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email Suppression requests and to weeks for all other suppression requests to be fully implementedPlease feel free to contact me if you need further assistance.Sincerely,
Maggie SCustomer Service Manager

In response to your email of August 4, regarding *** ***, our records show the bill for the DVD Men's Health 60-Day Transformation was canceled on January 16, That ended our billing effortsMr***’s account was not sent to a collection agency and the order will have no impact on his credit historyMy first letter stated that Mr*** could keep the DVDHe has no other accounts or open orders with RodaleIf he still believes the bills are from Rodale, please have him provide a copyPlease feel free to contact me if you need further assistanceSincerely,
Maggie S*** Customer Service Manager

January 5, 2016Dear *** ***:
In response to your email of December 31, regarding *** ***, our records show an order for the book Walk OffWeight was received on September 24, via the InternetThe IP address for the order is *** and the
email address used is specialteam**@***.com.The bill for Walk Off Weight has been cancelledThere is no money owed on the account and he may keep the bookI am sorry that *** did not receive replies to his emailsThe address he used is for our magazine customer service divisionPlease feel free to contact me if you need further assistanceSincerely,Maggie SCustomer Service Manager

Revdex.com:
Wow, I have sent them the bill back each time explaining to them that I do not recall ordering the item, nor did I receive this said item. Apparently, they do not log their correspondence. I also sent a letter requesting more information regarding this letter and they failed to do so. This makes me furious that they pretty much have indicated that I am a liar. What ever, it's resolved. I am thankful that I do not have to pay for something I did not receive!I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

December 22, 2014Dear [redacted]:In response to your email of December 15, 2014 regarding consumer [redacted], our records show an order for an Organic Gardening Desk Calendar was received on November 17, 2014, via the Internet. A copy of the order page and confirmation email is...

enclosed.The IP Address for the order is [redacted] and the email address used is [redacted].The bill for the Organic Gardening Desk Calendar has been cancelled. As a customer courtesy, [redacted] may keep the calendar.[redacted]’s name and address have been removed from our promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

September 17, 2014
Dear [redacted]:In response to your notification of September 3, 2014 regarding [redacted], we show [redacted] placed an order with us on July 12, 2014 for two Lace Trim Chemise Gowns.The package tracking shows they were shipped the following Monday, July...

14,2014 and was delivered to the final address on Saturday July 19,2014.When [redacted] contacted our customer service department on August 5th, we explained that the tracking showed the package as delivered and that we are not able to provide a refund for received goods.As a gesture of goodwill, we will contact [redacted] and offer to provide a one-time complementary replacement of the products, via a delivery method that requires a signature upon receipt.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

August 6, 2014
Dear [redacted]:In response to your email of July 29, 2014, our records show a [redacted] magazine subscription order under the name [redacted] was received on January 24, 2014 via a mailed in order card. A copy of the order card is included.We do not show any payment...

received for this order. The subscription has been canceled and there is no money owed on the account.[redacted]’s name and address have been removed from our [redacted] promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S[redacted] Customer Service Manager

February 27, 2015Dear [redacted]:
In response to your email of February 17, 2015 regarding consumer Angela Hof, our records show an order for the book Run Less, Run Faster was received on October 1, 2014, via the Internet. A copy of the order confirmation is enclosed.The IP...

Address for the order is [redacted] and the email address used is [redacted]@[redacted].com.The bill for Run Less, Run Faster has been cancelled. As a customer courtesy, [redacted] keep the book.[redacted] name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.
Please feel free to contact me if you need further assistance.
Sincerely,Maggie S
Customer Service Manager

June 9, 2014
Dear [redacted]:In response to your email of June 3, 2014 regarding consumer [redacted], our records show an order for the book PV Ultimate Guide to Womens Health and Wellness was received on December 17, 2013 via a telemarketing offer.A return was done for this book...

and there is no money owed on the account. This will not have any impact on **. [redacted]s credit. I am sorry that her experience with customer service was unsatisfactory.**. [redacted]s name and address have been removed from our Book Division promotional list. A few more offers may be received because of ite** that have already been mailed or processed for mailing. Her name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.

October 9, 2014Dear [redacted]:In response to your letter of September 29, 2014 regarding [redacted], our records show a Bicycling magazine voucher for three free issues was sent to [redacted] on behalf of [redacted]. He had the option of ordering a subscription, but because the...

voucher was not returned no order was entered.There is no money due on his account[redacted]’s name and address have been removed from our Bicycling magazine promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. His name, address and telephone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company,Please feel free to contact me if you need further assistance.Sincerely,Maggie S
Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted]Date: Wed, Jan 14, 2015 at 9:12 PMSubject: Fwd: 6 Tech Products to Help Your RunningTo: [redacted]
Good evening. Please refer to Complaint ID [redacted].
The problem is still ongoing. Thank you.
Regards,
[redacted]

November 19, 2015
Dear [redacted]:In response to your email of November 10, 2015 regarding consumer [redacted], our records show an order for the DVD The [redacted] Workout was received on April 30, 2013, via the Internet. An order for the book [redacted] was...

received on June 23, 2014, also via the Internet.Our records show there was no return processed for The [redacted] Workout. As a customer courtesy, we have marked the DVD as returned and canceled the $33.43 bill. Please allow two weeks for this to be processed. If you receive a bill from [redacted] in the mean time, please disregard. This will not affect [redacted]’s credit.There is still a balance of $50.44 for the book [redacted] on [redacted]’s account.Please feel free to contact me if you need farther assistance.Sincerely.
Maggie S.
Customer Service Manager

January 29, 2016Dear [redacted]:
In response to your letter of January 28, 2016 regarding consumer [redacted], our records show an order for the 2016 Runner's World Calendar was shipped on November 17, 2015.
[redacted] stated that when he went online to pay for the 2015...

calendar he selected to be taken off the renewal. That option is not available on our book customer service website. It is available on the magazine customer service website, but would only stop the automatic renewal of a magazine.A return was processed for the calendar on January 27, 2016 and the annual program was canceled. There is no money owed on the account.[redacted]'s name and address have been removed from our Book Division promotional list. His name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposes. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.
Sincerely,Maggie S.
Customer Service Manager

May 11, 2015Dear [redacted]:In response to your email of May 5, 2015 regarding [redacted], our records show the account number and address provided is under [redacted]. This account has been enrolled in the Runner’s World Calendar annual program since it was ordered on...

September 5th, 2008, via the Internet.The bill for the Runner's World Calendar has been cancelled as well as the annual program. There is no money owed on the account.
[redacted]'s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company. Please allow up to 10 days for all email suppression requests and 3 to 4 weeks for all other suppression requests to be fully implemented.
Please feel free to contact me if you need further assistance.
Sincerely,
Maggie S
Customer Service Manager

Filed a complaint with Revdex.com and was promised that I would get a 14 dollar refund and that my account would be closed along with no further attempts to collect money. Sadly, I never received the 14 dollars, was told the account was closed due to non payment and was asked for money and possible collections.Desired Outcome: I would like the 14 dollars to be refunded as promised, for all efforts to collect a debt for a subscription I asked to cancel to stop, and for proof of cancellation due to my request and not due non payment.

July 10, 2015Dear [redacted]:
In response to your email of July 2, 2015, regarding consumer [redacted], our records show a Runner's World magazine subscription order was received on December 15, 2014 via a mailed in order card.
I listened to the March 5th and May 26th...

calls. I apologize for the way our customer service representatives handled these calls. A refund check was not issued. We confirmed that a refund was placed back on her credit card and have no record that the refund was rejected. [redacted] should check with the credit card company. She stated the amount was $19.98, however, our records show the cost of the subscription was $18.97.We do not have an email address on file for [redacted]. We looked for emails under the address provided in the complaint, but found none.
I apologize for all of the trouble [redacted] had with her subscription. We have entered a complimentary one year subscription that will begin with the July issue.
Sincerely,
Maggie S
Customer Service Manager

January 13, 2016
Dear [redacted]:
In response to your email of January 4, 2016 regarding consumer [redacted], our records show two separate subscription orders for Bicycling magazine were received on December 17, 2015 via the Internet. The first order was a one year gift...

subscription to Michael Madden. The second order was a one year subscription with a 2016 Calendar up sell attached. Copies of the order pages and confirmation pages are enclosed.The email address used is [redacted].com. The IP Address is: [redacted].Refunds have been submitted for the $15.95 and $14.97 charges. [redacted] should have a total of $30.92 back on the credit card he made the purchases with.
I apologize for the inconvenience. At the time of [redacted]'s call with customer service, his Internet orders had already been processed. I believe the Representative was unaware there were two separate orders, as the other order was under Michael Madden's account. As a customer courtesy, the gift subscription has been extended three issues and will expire with the April 2017 issue. [redacted] will receive a three issue subscription expiring with the May 2016 issue.Please feel free to contact me if you need further assistance.
Sincerely,
Maggie S.
Customer Service Manager