Rodale, Incorporated

Roadie called me by phone selling a Womens Health and Wellness book for $saying they would send the book and bill me laterWhen the bill finally arrived I was billed $I called 2x and was told that they would revise the billThey never did and I ended you paying other wise be sent to collection since they said I was past the time allowed for returningThis is the 2nd issue I have had with Rodale

November 19, Dear [redacted] ***:In response to your email of November 10, regarding consumer [redacted] , our records show an order for the DVD The [redacted] Workout was received on April 30, 2013, via the InternetAn order for the book [redacted] was received on June 23, 2014, also via the Internet.Our records show there was no return processed for The [redacted] WorkoutAs a customer courtesy, we have marked the DVD as returned and canceled the $billPlease allow two weeks for this to be processedIf you receive a bill from [redacted] in the mean time, please disregardThis will not affect [redacted] ’s credit.There is still a balance of $for the book [redacted] on [redacted] ’s account.Please feel free to contact me if you need farther assistance.SincerelyMaggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

March 20, Dear [redacted] :In response to your email of March 17, 2014, regarding consumer [redacted] , our records show an order for the book PV Flat Belly Cookbook was received on January 13, 2014, via the Internet.The IP Address for the order is and the email address used is [redacted] Copies of the bill me order page and confirmation page are included.A prepaid merchandise return label has been sent to the email address above so that the book can be returned at our costHer account has been credited and no money is owed on the accountI am sorry that ** [redacted] was not satisfied with her call to customer service.** [redacted] s name and address have been removed from our Book Division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name and addresshave also been added to our suppression file which will restrict it from being used for any postal mailings, emailoffers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The response to complaint ID [redacted] is satisfactory to me and I applaud its resolution Thank you so much for the time and diligence you've devoted to solving this matter, I am very impressed! Thank you for all the great work that you do! [redacted] ***

September 2, Dear [redacted] ***:In response to your email of August 28, regarding [redacted] , our records show an order for Prevention Magazine was received on May 6, I am sorry that [redacted] has not received the free premiums, Walk Yourself Slim and a pedometerA replacement order was entered on July 31, 2015, but takes 4-weeks to be processed and deliveredOur Customer Service department has mailed the premiums to [redacted] It should be received within ten business days.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

March 19, 2015Dear [redacted] ***: In response to your email of March 17, regarding [redacted] , [redacted] ’s email address was opted out of all emails except one third-party Runner’s World email listHer email, [redacted] , has been flagged as DO-NOT-EMAIL in our suppression systemThis will remove her from all of our listsI am sorry that her experience with customer service was unsatisfactory.Please feel free to contact me if you need further assistanceSincerely,Maggie S Customer Service Manager

January 13, Dear [redacted] ***: In response to your email of January 4, regarding consumer [redacted] , our records show two separate subscription orders for Bicycling magazine were received on December 17, via the InternetThe first order was a one year gift subscription to Michael MaddenThe second order was a one year subscription with a Calendar up sell attachedCopies of the order pages and confirmation pages are enclosed.The email address used is [redacted] @ [redacted] .comThe IP Address is: [redacted] .Refunds have been submitted for the $and $charges [redacted] should have a total of $back on the credit card he made the purchases withI apologize for the inconvenienceAt the time of [redacted] 's call with customer service, his Internet orders had already been processedI believe the Representative was unaware there were two separate orders, as the other order was under Michael Madden's accountAs a customer courtesy, the gift subscription has been extended three issues and will expire with the April issue [redacted] will receive a three issue subscription expiring with the May issue.Please feel free to contact me if you need further assistanceSincerely, Maggie SCustomer Service Manager

October 2, Dear [redacted] ***:In response to your email of September 26, regarding consumer [redacted] , our records show an order for the book Total Health Turnaround was received on July 2, 2014, via a mailed in order cardThe bill for Total Health Turnaround has been cancelled and the order has been marked as returned in our database.According to our records, there is no email or tracking number providedI apologize that Customer Service was unable to meet your needs in your attempt to communicate with them[redacted] s’ name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S Customer Service Manager

May 21, 2014Dear [redacted] ***:In response to your email of May 13, 2014, regarding consumer [redacted] *, our records show an order for the book Eat This, Not That2012, was received on August , 2012, via the InternetA copy of the order page and confirmation email is enclosed.Enclosed with this letter is a Rodale Merchandise Return Label [redacted] can use the label to return the book[redacted] *s account is at a zero balanceIf he receives another notice from the collection agency, please disregard itThe account update may take up to a week to processHis credit will not be affected[redacted] *s name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,

April 10, 2015Dear [redacted] ***: In response to your email of April 6, regarding consumer [redacted] , [redacted] ’s email address, ***[redacted] @ [redacted] .com, has been flagged as DO-NOT-EMAIL in our suppression systemThis will remove him from all of our lists.Please feel free to contact me if you need further assistance.Sincerely, Maggie S Customer Service Manager

I am being spammed for weeks now, weekly emails or so, though I never gave Rodale my emailIn addition I unsubscribed four times, I called the company etcVery annoying

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 19, Dear *** ***:In response to your email of February 13, regarding consumer J*** *** ***’s email address has been flagged as DO-NOT-EMAIL in our suppression systemThis will remove him from all of our lists.Please feel free to contact me
if you need further assistance.Sincerely,
Maggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you!
Regards,
*** ***

April 19, 2014Dear *** ***:In response to your email of June 16, 2014, regarding consumer *** ***, our records show an order for Prevention magazine was received on January 28, 2014, via a mailed in order cardA copy of the order card is enclosed.***’s
Prevention subscription has been cancelledAs a customer courtesy, a refund check has been issued in the amount of $The refund check may take 2-weeks to be received in the mail***’s credit rating will not be affected.Please feel free to contact me if you need further assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 12, 2014Dear *** ***:In response to your email of May , 2014, regarding consumer *** ***, our records show two orders for the set OG Desk Calendar and Grow It Heal It, were received on December 17, 2013, via the InternetOne was paid for using a credit card and the other
was a billed orderA copy of the order page and confirmation email for the billed order is enclosed.The IP Address for the two orders is *** and the email address used is ***.Our records show that *** contacted customer service on February 18, A merchandise return label was sent and return instructions were providedThe bill for the set OG Desk Calendar and Grow It Heal It has been cancelledThere is no money owed on the accountI am sorry his contact with customer service was unsatisfactory.The businesses that sent *** billing letters were contacted and any record of his account has been deletedCopies of those emails are enclosed.***s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***