Read the fine printRingcentral will try to milk every single cent from you without offering a proper service it advertisesThe phone drops calls half of the time, doesn't work properly, displayed information is not accurateThey do auto renewal to the contract and every line you add automatically falls into contractThey cheat and lie [redacted] ***
I tried to cancel my account. Customer service informed me that, in order to cancel, I would have to pay for the entire year ahead for services that would never be delivered. To be Ring Central will not allow you to cancel your account unless you pay for an additional year.
Complaint: [redacted] I am rejecting this response because: We did not have service for those months, they should be credited regardlessThe problem is that they charged our credit card for those months despite us withdrawing approval to automatically bill the cardThey were instructed to stop billing, cancel service, and send us the bill for early terminationThey failed to do that and continued to bill the credit card for monthly serviceAccording to [redacted] the early termination is $400, they owe us $for the two months that we were billed in error, we asked that the remaining $be split in light of THEIR ERROR! They refused and in light of them violating protections set forth by the Consumer Protection Act they will now face a lawsuite because they could not credit us $We believe our request to have been fair for both partiesSincerely, [redacted]
Initial Business Response / [redacted] (1000, 11, 2014/12/02) */ We have left over emails and voicemails for ***Believe we have a solution that will work but we do need to talk or converse via email if that is preferable Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again I did receive a call and email from [redacted] from RingcentralThe best point of contact is by emailSo on 12/2/at 1:pm [redacted] responded in an email stating that they will refund $to the AMEX card that I have on file with RingCentralI emailed [redacted] on 12/2/at 6:pm stating that I was satisfied with that outcome and to proceedI have yet to hear back in response to an emailI also sent an email on 12/8/to follow up as I have not had a credit to the AMEX nor a follow up email from ***I then again check my AMEX credit card on 12/13/and still no credit to the AMEXI have tried calling as well however their is no direct line that is being provided therefore the automated operating service that Ringcentral uses makes it nearly difficult for me to speak with a representativeSince apparently Ringcentral only receives responses from the Revdex.com this is my confirmation for RingCentral to credit my AMEX for the $that was due back to me months and months and months ago Final Business Response / [redacted] (4000, 17, 2015/01/07) */ The refund was processed Final Consumer Response / [redacted] (2000, 19, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We have a signed contract and have a reasonable expectation for it to be honoredWe have attempted contacting the customer over times and have not received any responseWe are still open to discussing the matter but will need the Revdex.com help in making contact here since attempts so far have not worked out
The problem is rather simpleI advised the customer service person the old credit card used was no longer active as the business has been dissolved along with the bank account over months prior and requested another method of reimbursementAfter numerous attempts to clarify to what may have been a foreign service person as the language barrier was obvious, I even asked for a checkIn either case your team went ahead somehow was able to refund a dead card number and acct so it went to VISA where it still sits almost months later I'm stuck in a black hole between three companies with no monies for a service that I don't have anymore that was not working Bank representatives continue to regurgitate to me the same issue that it is stuck with Visa and it is being investigatedAfter hours and hours on the phone of wasted working time since 12/5/with their different divisions from banking to claims nothing has been solidified! This is exhausting!!!!! and should have been handled as requested initially(check your phone recordings you will hear my request clearly), but your original support person did not listen, or maybe simply poor comprehension of a second language and grammar didn't allow understanding, in either case I am waiting for what may never be reimbursed to me Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/09/11) */ We have attempted to contact the customer numerous times and it appears he is hanging up on us after we identify ourselvesWe would like to discuss this matter but need participationWe do see a contract in place currently
Initial Business Response / [redacted] (1000, 8, 2015/10/19) */ This was resolved 10/6 after speaking with the customer. Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have given a two month refund. After speaking with... them and discovering that they automatically give another number to a client after numbers have been ported away from them. They're stand is that they never received a letter stating that we no longer wanted service. However, any other company I have ever dealt with in the phone business, assume when you port numbers away that you no longer want the service. I can see both sides of this situation however don't really feel that Ring Central took everything into consideration.
Initial Business Response / [redacted] (1000, 10, 2015/09/15) */ We have spoken with Mr [redacted] and have cancelled the accountWe have also submitted refunds Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ Account was cancelled on 6/19/and a three month refund was performed as well as a goodwill gesture
Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ The account has been cancelled as requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/03/04) */ We have reached out to the customer and have not heard back yetCustomer is on a contract though
Initial Business Response / [redacted] (1000, 8, 2015/01/02) */ We are still actively working with [redacted] to attempt to get the issue resolvedJust wanted to update the Revdex.com since this has been open still
We understand that a visual error is still present but the actual billing portion is correctedWe dont expect the customer to be happy with the visual error, and do expect for it to be fixed in the future releases
Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ The refund has been processed at this time and the customer should be getting it shortlyWe confirmed this with the customer as well Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hands down one of the worst experience experiences I have ever had with any companyThey were quick to sell us a phone systemUnfortunately, they made no attempt to see if it actually work with our internet connectionsInitially we got another phone to try to fix the issue - and had to pay to return the first oneAfter several weeks of endless time spent with customer support, we finally decided to cancel the service They are quick to tell you that you get a refund if you cancelWhat they don't tell you is that you have to pay to return them - a phoneSo far we've paid to send back phones - that we paid forI suppose they have so many people cancel they need to make money someway weeks later we are still waiting for a refund My advice - unless they are going to pay you run as fast as you can
Initial Business Response / [redacted] (1000, 9, 2015/05/26) */ Received response via email: Account was cancelled as requested back on 4/24/as requested Thanks, ***
A refund was provided as a goodwill gesture, thank you
Read the fine printRingcentral will try to milk every single cent from you without offering a proper service it advertisesThe phone drops calls half of the time, doesn't work properly, displayed information is not accurateThey do auto renewal to the contract and every line you add automatically falls into contractThey cheat and lie [redacted] ***
I tried to cancel my account. Customer service informed me that, in order to cancel, I would have to pay for the entire year ahead for services that would never be delivered. To be Ring Central will not allow you to cancel your account unless you pay for an additional year.
Complaint: [redacted] I am rejecting this response because: We did not have service for those months, they should be credited regardlessThe problem is that they charged our credit card for those months despite us withdrawing approval to automatically bill the cardThey were instructed to stop billing, cancel service, and send us the bill for early terminationThey failed to do that and continued to bill the credit card for monthly serviceAccording to [redacted] the early termination is $400, they owe us $for the two months that we were billed in error, we asked that the remaining $be split in light of THEIR ERROR! They refused and in light of them violating protections set forth by the Consumer Protection Act they will now face a lawsuite because they could not credit us $We believe our request to have been fair for both partiesSincerely, [redacted]
Initial Business Response / [redacted] (1000, 11, 2014/12/02) */ We have left over emails and voicemails for ***Believe we have a solution that will work but we do need to talk or converse via email if that is preferable Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again I did receive a call and email from [redacted] from RingcentralThe best point of contact is by emailSo on 12/2/at 1:pm [redacted] responded in an email stating that they will refund $to the AMEX card that I have on file with RingCentralI emailed [redacted] on 12/2/at 6:pm stating that I was satisfied with that outcome and to proceedI have yet to hear back in response to an emailI also sent an email on 12/8/to follow up as I have not had a credit to the AMEX nor a follow up email from ***I then again check my AMEX credit card on 12/13/and still no credit to the AMEXI have tried calling as well however their is no direct line that is being provided therefore the automated operating service that Ringcentral uses makes it nearly difficult for me to speak with a representativeSince apparently Ringcentral only receives responses from the Revdex.com this is my confirmation for RingCentral to credit my AMEX for the $that was due back to me months and months and months ago Final Business Response / [redacted] (4000, 17, 2015/01/07) */ The refund was processed Final Consumer Response / [redacted] (2000, 19, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We have a signed contract and have a reasonable expectation for it to be honoredWe have attempted contacting the customer over times and have not received any responseWe are still open to discussing the matter but will need the Revdex.com help in making contact here since attempts so far have not worked out
The problem is rather simpleI advised the customer service person the old credit card used was no longer active as the business has been dissolved along with the bank account over months prior and requested another method of reimbursementAfter numerous attempts to clarify to what may have been a foreign service person as the language barrier was obvious, I even asked for a checkIn either case your team went ahead somehow was able to refund a dead card number and acct so it went to VISA where it still sits almost months later I'm stuck in a black hole between three companies with no monies for a service that I don't have anymore that was not working Bank representatives continue to regurgitate to me the same issue that it is stuck with Visa and it is being investigatedAfter hours and hours on the phone of wasted working time since 12/5/with their different divisions from banking to claims nothing has been solidified! This is exhausting!!!!! and should have been handled as requested initially(check your phone recordings you will hear my request clearly), but your original support person did not listen, or maybe simply poor comprehension of a second language and grammar didn't allow understanding, in either case I am waiting for what may never be reimbursed to me Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/09/11) */ We have attempted to contact the customer numerous times and it appears he is hanging up on us after we identify ourselvesWe would like to discuss this matter but need participationWe do see a contract in place currently
Initial Business Response / [redacted] (1000, 8, 2015/10/19) */ This was resolved 10/6 after speaking with the customer. Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have given a two month refund. After speaking with... them and discovering that they automatically give another number to a client after numbers have been ported away from them. They're stand is that they never received a letter stating that we no longer wanted service. However, any other company I have ever dealt with in the phone business, assume when you port numbers away that you no longer want the service. I can see both sides of this situation however don't really feel that Ring Central took everything into consideration.
Initial Business Response / [redacted] (1000, 10, 2015/09/15) */ We have spoken with Mr [redacted] and have cancelled the accountWe have also submitted refunds Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ Account was cancelled on 6/19/and a three month refund was performed as well as a goodwill gesture
Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ The account has been cancelled as requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/03/04) */ We have reached out to the customer and have not heard back yetCustomer is on a contract though
The customer is going to port out phone numbers to another provider and we will allow cancellation of the contract
Initial Business Response / [redacted] (1000, 8, 2015/01/02) */ We are still actively working with [redacted] to attempt to get the issue resolvedJust wanted to update the Revdex.com since this has been open still
We understand that a visual error is still present but the actual billing portion is correctedWe dont expect the customer to be happy with the visual error, and do expect for it to be fixed in the future releases
Contacted customer and helped turn on the features on the mobile appCustomer agreed to close the case as it worked when tested
Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ The refund has been processed at this time and the customer should be getting it shortlyWe confirmed this with the customer as well Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hands down one of the worst experience experiences I have ever had with any companyThey were quick to sell us a phone systemUnfortunately, they made no attempt to see if it actually work with our internet connectionsInitially we got another phone to try to fix the issue - and had to pay to return the first oneAfter several weeks of endless time spent with customer support, we finally decided to cancel the service They are quick to tell you that you get a refund if you cancelWhat they don't tell you is that you have to pay to return them - a phoneSo far we've paid to send back phones - that we paid forI suppose they have so many people cancel they need to make money someway weeks later we are still waiting for a refund My advice - unless they are going to pay you run as fast as you can
Initial Business Response / [redacted] (1000, 9, 2015/05/26) */ Received response via email: Account was cancelled as requested back on 4/24/as requested Thanks, ***