Initial Business Response / [redacted] (1000, 8, 2014/08/04) */ When a caller hangs up when dialing our system, the call is marked as missedThe customer forwards calls to other services from RingCentralWhen the caller to RingCentral hangs up, the call does not forward to the other system.The calls the customer is referring to last 1-seconds, so there is no time for the calls to be forwarded before people hang upRingCentral is working in other words, the "missed" calls are just hangups in other words
We regret that you continued to be charged and thank you for providing additional information to get this squared awayThe refunds have been processed and the account closed
Ring Central service has been unreliable and I do not recommend using their service if you need to reliably make and receive telephone callsAlso, when we went to cancel this service after having "used" it for years, we were told that while the original contract was was for one year, the contract has a provision that automatically renews for months every yearIf you forget to cancel the contract days prior to the end of the contract they automatically have you hooked for an extra monthsThe only way they will let you cancel is to buy out all the additional months of the contractWe recommend avoiding Ring Central and their awful contract terms
Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ We were able to reach the customer todayThe account has been cancelled and we are processing the needed refunds as well
Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ We reviewed the prior refund and did find some additional fees that should have been refundedWe have done so at this time and thank the customer for giving us the opportunity to make this right
Initial Business Response / [redacted] (1000, 8, 2014/09/02) */ This issue has been resolved at this timeDue to a glitch in our email messaging this client did not receive the emails for the prices increase or the phone retirement Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/01/13) */ Mr [redacted] has been very busyWe are hoping to get some time with him to discuss this further but so far we have called 5+ times and he has not been available to discuss itJust updating the Revdex.com here because ticket has been open for a long time now
Be aware that even their service is working you cannot easily terminate the service with themYou can not terminate the service online, if you call them you cannot get in contact with a representativeActually when you are waiting on the phone the estimated time is constantly increasingThirdly you are told that you can leave a message but that does not work either
Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ Customers account has been cancelled and an agreed upon refund has been providedIt may take 3-business days for the funds to be available due to credit card provider processing timesThank you for the opportunity to work with you on this issue Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) We were able to workout an acceptable solution
The two accounts have been consolidated at this timeWe have kept the cases open so the customer can test but we believe the issue is resolved as a result of the consolidation
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/01/16) */ The business 'Ring Central' is working with me through email, I got response on 12/16/14, 12/17/14, 12/22/14, 1/5/15, 1/9/15, and 1/15/They got the issue to their service engines, I am waiting for an update from their 'Service Engineers', at this time I have only got responses from their "Executive Response Team" and they all have been :we have no update and we will get back with you." I am hoping they can salve this before Friday 1/30/ please do not close this Revdex.com incident until it is resolved
Initial Business Response / [redacted] (1000, 9, 2014/02/19) */ We have discussed this issue with the client and informed him that it should be fixed in Qof this yearWe did not do a good job of keeping him informed of the issue with the system that is going to be resolved in Q2.We do apologize for this communication issue
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Account was cancelled on 8/31/and a full refund was provided Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ We have spoke with the customer, he does not wish to troubleshoot the issues but wants out of the contract that was signed by the customerWe expect the contract to be honored since we do offer a day period that the contract can be absolved and it is now months past that time
Initial Business Response / [redacted] (1000, 10, 2014/03/03) */ We have spoken with the client a few timesClient signed the contract 12/31/for a term of monthsIf the client provides a Letter of dissolution from his state saying the company is out of business we would honor thatWe are also fine if the client wishes to change the credit card to another person at the company but we do expect that the contract be honored Final Consumer Response / [redacted] (4200, 18, 2014/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Take advantage of the contract offering"?!? Don't make me laughThe whole thing is a scam! The issue isn't that I was forced INTO a contract, the issue is that YOU MAKE IT AS HARD AS POSSIBLE TO GET OUT OF IT SO YOU CAN CONTINUE TO CHARGE ME A MONTHLY PAYMENTJust cancel the contract! Just like a cell phone, cable provider, or internet provider ALWAYS allows you to do! DO THE RIGHT THING!! You're basically criminals who think that what they are doing is okay because you lock people into a contract they CAN'T get out of Know who else works their contracts like you do? Satan Congratulations, you're basically Satan Final Business Response / [redacted] (4000, 14, 2014/03/05) */ We do not require contracts, many customers pay month to month of annual payments without a contractContracts are provided as a way for customers to lower monthly costs if they choose to take advantage of the contract offering and agree to the terms of the contractWe also offer a day period in which customers can discontinue the contract which is also in the terms of the contract signedIn this case the contract was signed well past days ago
Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ The customer singed a month contract, we have an expectation that all contracts are honored by the signer of the contract Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As discussed we signed contract based on us being able to have Internet at out location Since we can't and don't have internet at the location we reached out and asked to have the contract cancelled I ma confused as to their response as this was clearly communicated to them Please advise if we need legal proceedings Thanks Final Business Response / [redacted] (4000, 9, 2014/10/31) */ While we understand the circumstances changed for the customer, we played no role in the circumstances changing Final Consumer Response / [redacted] (4200, 13, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We had days to cancel and called in to do so within the days whereas no action to cancel was taken on Ring Central's side Please advise if we need to take legal action Thanks
Final Consumer Response / [redacted] (2000, 9, 2015/06/01) */ Final Follow up I received the credit from RingCentralPlease close my case! Thank you very much Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2014/08/04) */ When a caller hangs up when dialing our system, the call is marked as missedThe customer forwards calls to other services from RingCentralWhen the caller to RingCentral hangs up, the call does not forward to the other system.The calls the customer is referring to last 1-seconds, so there is no time for the calls to be forwarded before people hang upRingCentral is working in other words, the "missed" calls are just hangups in other words
We regret that you continued to be charged and thank you for providing additional information to get this squared awayThe refunds have been processed and the account closed
Ring Central service has been unreliable and I do not recommend using their service if you need to reliably make and receive telephone callsAlso, when we went to cancel this service after having "used" it for years, we were told that while the original contract was was for one year, the contract has a provision that automatically renews for months every yearIf you forget to cancel the contract days prior to the end of the contract they automatically have you hooked for an extra monthsThe only way they will let you cancel is to buy out all the additional months of the contractWe recommend avoiding Ring Central and their awful contract terms
Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ We were able to reach the customer todayThe account has been cancelled and we are processing the needed refunds as well
Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ We reviewed the prior refund and did find some additional fees that should have been refundedWe have done so at this time and thank the customer for giving us the opportunity to make this right
Initial Business Response / [redacted] (1000, 8, 2014/09/02) */ This issue has been resolved at this timeDue to a glitch in our email messaging this client did not receive the emails for the prices increase or the phone retirement Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/01/13) */ Mr [redacted] has been very busyWe are hoping to get some time with him to discuss this further but so far we have called 5+ times and he has not been available to discuss itJust updating the Revdex.com here because ticket has been open for a long time now
Be aware that even their service is working you cannot easily terminate the service with themYou can not terminate the service online, if you call them you cannot get in contact with a representativeActually when you are waiting on the phone the estimated time is constantly increasingThirdly you are told that you can leave a message but that does not work either
Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ Customers account has been cancelled and an agreed upon refund has been providedIt may take 3-business days for the funds to be available due to credit card provider processing timesThank you for the opportunity to work with you on this issue Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) We were able to workout an acceptable solution
Initial Business Response / [redacted] (1000, 8, 2015/03/04) */ This has been resolved back in 2/
The two accounts have been consolidated at this timeWe have kept the cases open so the customer can test but we believe the issue is resolved as a result of the consolidation
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/01/16) */ The business 'Ring Central' is working with me through email, I got response on 12/16/14, 12/17/14, 12/22/14, 1/5/15, 1/9/15, and 1/15/They got the issue to their service engines, I am waiting for an update from their 'Service Engineers', at this time I have only got responses from their "Executive Response Team" and they all have been :we have no update and we will get back with you." I am hoping they can salve this before Friday 1/30/ please do not close this Revdex.com incident until it is resolved
We have cancelled the account and provided a goodwill gesture as well in the form of a one month refund
Initial Business Response / [redacted] (1000, 9, 2014/02/19) */ We have discussed this issue with the client and informed him that it should be fixed in Qof this yearWe did not do a good job of keeping him informed of the issue with the system that is going to be resolved in Q2.We do apologize for this communication issue
We spoke with the customer and provided a goodwill gesture and believe the matter to be closed
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Account was cancelled on 8/31/and a full refund was provided Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ We have spoke with the customer, he does not wish to troubleshoot the issues but wants out of the contract that was signed by the customerWe expect the contract to be honored since we do offer a day period that the contract can be absolved and it is now months past that time
Initial Business Response / [redacted] (1000, 10, 2014/03/03) */ We have spoken with the client a few timesClient signed the contract 12/31/for a term of monthsIf the client provides a Letter of dissolution from his state saying the company is out of business we would honor thatWe are also fine if the client wishes to change the credit card to another person at the company but we do expect that the contract be honored Final Consumer Response / [redacted] (4200, 18, 2014/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Take advantage of the contract offering"?!? Don't make me laughThe whole thing is a scam! The issue isn't that I was forced INTO a contract, the issue is that YOU MAKE IT AS HARD AS POSSIBLE TO GET OUT OF IT SO YOU CAN CONTINUE TO CHARGE ME A MONTHLY PAYMENTJust cancel the contract! Just like a cell phone, cable provider, or internet provider ALWAYS allows you to do! DO THE RIGHT THING!! You're basically criminals who think that what they are doing is okay because you lock people into a contract they CAN'T get out of Know who else works their contracts like you do? Satan Congratulations, you're basically Satan Final Business Response / [redacted] (4000, 14, 2014/03/05) */ We do not require contracts, many customers pay month to month of annual payments without a contractContracts are provided as a way for customers to lower monthly costs if they choose to take advantage of the contract offering and agree to the terms of the contractWe also offer a day period in which customers can discontinue the contract which is also in the terms of the contract signedIn this case the contract was signed well past days ago
Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ The customer singed a month contract, we have an expectation that all contracts are honored by the signer of the contract Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As discussed we signed contract based on us being able to have Internet at out location Since we can't and don't have internet at the location we reached out and asked to have the contract cancelled I ma confused as to their response as this was clearly communicated to them Please advise if we need legal proceedings Thanks Final Business Response / [redacted] (4000, 9, 2014/10/31) */ While we understand the circumstances changed for the customer, we played no role in the circumstances changing Final Consumer Response / [redacted] (4200, 13, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We had days to cancel and called in to do so within the days whereas no action to cancel was taken on Ring Central's side Please advise if we need to take legal action Thanks
Final Consumer Response / [redacted] (2000, 9, 2015/06/01) */ Final Follow up I received the credit from RingCentralPlease close my case! Thank you very much Regards, [redacted] ***