Complaint: [redacted] I am rejecting this response because: The contract is a two party agreement, Ring Central failed to provide me with a phone service for my business that worked, I paid for a non-functional service, and I attempted fixing the problem with this company through the phone and they fail to fix the problem, I had ATW Communications ( a local subcontracting company) to look at the phone and they explained that all their customers with this company were having the same problem Ring Central wasn't able to provide me for the service that we had a contract, therefore that contract shouldn't be validSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Final Consumer Response / [redacted] (3000, 6, 2014/04/23) */ On Wed4/9/@ 1:pm, we received a telephone call from Ring Central, followed by the below Email @ 1:10pm Dear [redacted] , Good Day! I called in to discuss the Revdex.com case that you've submitted regarding the inconvenience that you've experienced with setting up your accountI called you awhile ago but I was unable to reach youPlease do reply on this email and let us know when would be the best time for us to reach youKindly include your your preferred callback numberI would really love to discuss this to you over the phone, so we'll expect your response Thank you for choosing RingCentral as your communications provider! [redacted] N Executive Response Team RingCentral ? Elevate Your Business www.ringcentral.com On Wed4/9/@ 1:20pm, I responded to the Email: I am available now if you have a moment to discuss
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Account is under contract at this timeWe do have an expectation that the contract be honoredWe apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been trying to cancel this account for over a yearThis response is the perfect example of how they make cancelling nearly impossible I will be disputing the charges with our bank now as well It's very simple, cancel the account Final Business Response / [redacted] (4000, 9, 2015/06/29) */ Hi ***, They signed a contract for a set period of time and are still under the contract, we do have a reasonable expectation that they uphold their end of the contractual obligationsI do not feel that replying further is productive in this scenarioThey are well aware of the contract Thanks, [redacted] Final Consumer Response / [redacted] (4200, 13, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com - this is far from a reasonable response and does not resolve this case We are not aware of any signed contract, and Ring Central's reply shows no evidence of a contract, or acknowledgement that we have been trying to cancel our account for a very long time Furthermore, wouldn't it be appropriate for them to tell us when this apparent contract expires? We clearly do not want to be their customer any more, so some sort of acknowledgement that our account will get terminated "at some point" would be useful too Underlying all this I believe is a very unethical business practice that I would ask you to investigate further and make publicly visible for others to seeThey make it impossible to cancel the account via a web request, forcing customers to call inThen, their phone service is ridiculously slowThey send invoices and billing related system emails from a " [redacted] @ringcentral.com" account so that it's difficult for customers to make support requests easily from a billing related emailIt doesn't take a genius to see that this is all clearly designed to make it very difficult for customers to cancel or dispute an invoice I do not consider this case resolvedIf RingCentral are going to continue to provide brief, non-specific responses, I would request further intervention from the Revdex.com Thank you
Initial Business Response / [redacted] (1000, 5, 2014/02/19) */ Customer was unable to cancel the account when he initially triedIt has since been cancelled and the most recent charge refunded back to the client as he had attempted to cancel prior to the charge Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Ring Central did cancel my account after I had to jump through all their hoopsAlthough I was able to resolve my complaint, I feel their business practices are very suspect
Final Consumer Response / [redacted] (2000, 6, 2014/11/12) */ This was resolved shortly after I let Ring Central know that I had filed a Revdex.com complaint
Initial Business Response / [redacted] (1000, 10, 2014/03/03) */ Customer signed a contract on 11/12/with the terms set for months so that they could get a better priceWe do expect that the terms of the contract will be honored
Complaint: [redacted] I am rejecting this response because: Contray to their response, the "Second Trial" was abrubtly ended in Days NOT and when Suspended you cannot login nor reach any customer service periodSo Ring Central totally misrepresented to you all the facts and I have all the emails attesting to same as well as PIN Register Records reflecting over calls by myself to them trying to resolve this matterSincerely, [redacted]
Initial Business Response / [redacted] (4000, 9, 2015/01/21) */ We have worked with the customer and have come to a reasonable outcome Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well wouldn't you know that this company became very reasonable after making my complaint to Revdex.com, my original contact totally blew me off, and said they could not do anything, a contract is a contract, it didn't matter if I was using it or not Then after the Revdex.com complaint was filed I received a call from another customer service person, whom allowed me to modify my contract favorablyThis rep was very professional, courteous, timely and accountable and was very genuine in her desire to assist in the matter As of today they not only modified my contract, they also shortened it's duration and gave me a refund from last month since a billing cycle came and went while we were renegotiating the contract All in all thank you to RingCentral.com and the Revdex.comI had never made a complaint to the Revdex.com before but now realize they are completely legit, and their influence is real
Initial Business Response / [redacted] (1000, 10, 2014/12/02) */ This account has been out of service since 11/13/ Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not care that the account has been "out of service"This is irrelevant and immaterial and makes no difference to meI wish for my account to be CANCELLED and PERMANENTLY TERMINATEDI also wish for Ring Central to permanently cease all billing and/or collection attempts on this account, and refund all monies paid Final Business Response / [redacted] (4000, 14, 2014/12/04) */ It is cancelled, out of service is the same in our systemApologies for any confusion with the terminologyThe account was not actually charged anything since 2013, so no refund is due
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ When contacted the customer did not wish to work with us or provide any further information so we cannot help even though we would like to
Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Our executive response team has reached out to the customer and clarified the issuesWe are taking corrective actions with our sales team as wellConsidering closed per customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They gave me a fair arrangement, months free and I finally spoke with a managerHere are the remaining issues: 1) The manager was supposed to get back to me with his contact information and our new account manager contact informationStill no answer on that 2) I was given months free by manager but I received a notice by email today that my credit card was billed for usual amount Would like resolution on these open issuesTried to contact executive response team but the email bounced back because their mailbox was full Final Business Response / [redacted] (4000, 9, 2015/03/30) */ We believe the customer has spoken with the manager and appeasements have been discussed and taken care of Final Consumer Response / [redacted] (2000, 11, 2015/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ We submitted a contract buy out to the customer and they wished to stay at this time
A refund was processed and the account closed as requested
Complaint: [redacted] I am rejecting this response because: The contract is a two party agreement, Ring Central failed to provide me with a phone service for my business that worked, I paid for a non-functional service, and I attempted fixing the problem with this company through the phone and they fail to fix the problem, I had ATW Communications ( a local subcontracting company) to look at the phone and they explained that all their customers with this company were having the same problem Ring Central wasn't able to provide me for the service that we had a contract, therefore that contract shouldn't be validSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Final Consumer Response / [redacted] (3000, 6, 2014/04/23) */ On Wed4/9/@ 1:pm, we received a telephone call from Ring Central, followed by the below Email @ 1:10pm Dear [redacted] , Good Day! I called in to discuss the Revdex.com case that you've submitted regarding the inconvenience that you've experienced with setting up your accountI called you awhile ago but I was unable to reach youPlease do reply on this email and let us know when would be the best time for us to reach youKindly include your your preferred callback numberI would really love to discuss this to you over the phone, so we'll expect your response Thank you for choosing RingCentral as your communications provider! [redacted] N Executive Response Team RingCentral ? Elevate Your Business www.ringcentral.com On Wed4/9/@ 1:20pm, I responded to the Email: I am available now if you have a moment to discuss
The account has been cancelled at this time
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Account is under contract at this timeWe do have an expectation that the contract be honoredWe apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been trying to cancel this account for over a yearThis response is the perfect example of how they make cancelling nearly impossible I will be disputing the charges with our bank now as well It's very simple, cancel the account Final Business Response / [redacted] (4000, 9, 2015/06/29) */ Hi ***, They signed a contract for a set period of time and are still under the contract, we do have a reasonable expectation that they uphold their end of the contractual obligationsI do not feel that replying further is productive in this scenarioThey are well aware of the contract Thanks, [redacted] Final Consumer Response / [redacted] (4200, 13, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com - this is far from a reasonable response and does not resolve this case We are not aware of any signed contract, and Ring Central's reply shows no evidence of a contract, or acknowledgement that we have been trying to cancel our account for a very long time Furthermore, wouldn't it be appropriate for them to tell us when this apparent contract expires? We clearly do not want to be their customer any more, so some sort of acknowledgement that our account will get terminated "at some point" would be useful too Underlying all this I believe is a very unethical business practice that I would ask you to investigate further and make publicly visible for others to seeThey make it impossible to cancel the account via a web request, forcing customers to call inThen, their phone service is ridiculously slowThey send invoices and billing related system emails from a " [redacted] @ringcentral.com" account so that it's difficult for customers to make support requests easily from a billing related emailIt doesn't take a genius to see that this is all clearly designed to make it very difficult for customers to cancel or dispute an invoice I do not consider this case resolvedIf RingCentral are going to continue to provide brief, non-specific responses, I would request further intervention from the Revdex.com Thank you
Initial Business Response / [redacted] (1000, 5, 2014/02/19) */ Customer was unable to cancel the account when he initially triedIt has since been cancelled and the most recent charge refunded back to the client as he had attempted to cancel prior to the charge Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Ring Central did cancel my account after I had to jump through all their hoopsAlthough I was able to resolve my complaint, I feel their business practices are very suspect
Final Consumer Response / [redacted] (2000, 6, 2014/11/12) */ This was resolved shortly after I let Ring Central know that I had filed a Revdex.com complaint
We spoke with the customer on 2/and the customer confirmed that the refund was received
Initial Business Response / [redacted] (1000, 10, 2014/03/03) */ Customer signed a contract on 11/12/with the terms set for months so that they could get a better priceWe do expect that the terms of the contract will be honored
Complaint: [redacted] I am rejecting this response because: Contray to their response, the "Second Trial" was abrubtly ended in Days NOT and when Suspended you cannot login nor reach any customer service periodSo Ring Central totally misrepresented to you all the facts and I have all the emails attesting to same as well as PIN Register Records reflecting over calls by myself to them trying to resolve this matterSincerely, [redacted]
Initial Business Response / [redacted] (4000, 9, 2015/01/21) */ We have worked with the customer and have come to a reasonable outcome Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well wouldn't you know that this company became very reasonable after making my complaint to Revdex.com, my original contact totally blew me off, and said they could not do anything, a contract is a contract, it didn't matter if I was using it or not Then after the Revdex.com complaint was filed I received a call from another customer service person, whom allowed me to modify my contract favorablyThis rep was very professional, courteous, timely and accountable and was very genuine in her desire to assist in the matter As of today they not only modified my contract, they also shortened it's duration and gave me a refund from last month since a billing cycle came and went while we were renegotiating the contract All in all thank you to RingCentral.com and the Revdex.comI had never made a complaint to the Revdex.com before but now realize they are completely legit, and their influence is real
Initial Business Response / [redacted] (1000, 10, 2014/12/02) */ This account has been out of service since 11/13/ Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not care that the account has been "out of service"This is irrelevant and immaterial and makes no difference to meI wish for my account to be CANCELLED and PERMANENTLY TERMINATEDI also wish for Ring Central to permanently cease all billing and/or collection attempts on this account, and refund all monies paid Final Business Response / [redacted] (4000, 14, 2014/12/04) */ It is cancelled, out of service is the same in our systemApologies for any confusion with the terminologyThe account was not actually charged anything since 2013, so no refund is due
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ When contacted the customer did not wish to work with us or provide any further information so we cannot help even though we would like to
Apologies, account was cancelled and refunds provided on 3/17/
The trial ended as it should have at the proper timePayment failed for the account to progress furtherWe gave a second trial period as well
Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Our executive response team has reached out to the customer and clarified the issuesWe are taking corrective actions with our sales team as wellConsidering closed per customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They gave me a fair arrangement, months free and I finally spoke with a managerHere are the remaining issues: 1) The manager was supposed to get back to me with his contact information and our new account manager contact informationStill no answer on that 2) I was given months free by manager but I received a notice by email today that my credit card was billed for usual amount Would like resolution on these open issuesTried to contact executive response team but the email bounced back because their mailbox was full Final Business Response / [redacted] (4000, 9, 2015/03/30) */ We believe the customer has spoken with the manager and appeasements have been discussed and taken care of Final Consumer Response / [redacted] (2000, 11, 2015/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
A refund was provided as a goodwill gesture as well as a copy of the billWe believe this issue has been resolved at this time
As a goodwill gesture we have refunded the customer back the most recent payment and closed the account