Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Have had a difficult time connecting with the customerWe will continue to reach out, just updating for Revdex.com records
We are working with the customer but he has been very busy which is understandableHe made it clear to us that he will reply to our emails when he has timeSo just an update to the Revdex.com here since it has been some time since opened
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ We have been working with [redacted] and believe that it has been refunded Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) It ia a shame that we had to go to extreme measures to get refunded
The account was turned back on but the needed paperwork was not filled out so the account returned to a disabled stateIf the paperwork is completed as requested, we would be able to help further but the person has made it clear they will not do so
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ We have addressed all the issues and the customer has agreed to close the case Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I'm VERY disappointed in the customer of service since it took over a month and me filing a compliant for this to get resolvedI do accept the response at this time
Initial Business Response / [redacted] (1000, 8, 2014/03/20) */ We have contacted the customer on 3/and on 3/but the customer is still putting together documentsWhen we get the documents that were promised via email we will have a better idea of what we can do here, if anything Consumer Response / [redacted] (-5, 14, 2014/04/26) */ Please reopen this caseI responded to the company and they stated they would get back to me with a resolution and this has not happenedThey stated they will no longer try to resolve the case because the Revdex.com closed the filePlease re-open the file so the company will continue with a resolution because to date a resolution has not been reached Consumer Response / [redacted] (3000, 16, 2014/04/28) */ Please reopen Revdex.com Complaint #XXXXXXXXIt was closed and assumed resolved but that caused the company to cease resolution Please reopen Revdex.com Complaint #XXXXXXXXIt was closed and assumed resolvedOnce the case was closed the company stated they would no longer try to resolve the case because the Revdex.com closed it
Initial Business Response / [redacted] (1000, 10, 2014/07/08) */ Al, charges were refunded back on 5/22/2014, we believe this matter has been resolved at that time
[redacted] :I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but Ring Central should also state in their response to you that the they agreed the early termination fees would be waived but my other demands were flatly denied.Sincerely, [redacted]
Our agent has left five voice mails and sent emails to this person, we have not heard backWe respectfully request for this to be closed or to provide better contact information
I did speak with themI am still really disappointed and feel that their advertising is misleadingThey disagree with me so I guess we are at a stalemate, unfortunately [redacted]
Initial Business Response / [redacted] (1000, 11, 2015/11/24) */ The customer has a signed contract, we expect it to be honored Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) RingCentral, Inc.promise that the and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to Extensions at time will be rung when receiving incoming call from external partyHowever when transferring external call from or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March below - Tech support tickets- Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/ You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at allWe tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical supportWe are willing to offer $for the settlement of all claims and for the closure of this matter immediately today Final Consumer Response / [redacted] (3000, 19, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not Recieve reply from RingCentral, Inc and tried to call them no response RingCentral, Inc.promise that the and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to Extensions at time will be rung when receiving incoming call from external partyHowever when transferring external call from or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March below - Tech support tickets- Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/ You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at allWe tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical supportWe are willing to offer $for the settlement of all claims and for the closure of this matter immediately today Final Business Response / [redacted] (4000, 21, 2016/01/19) */ We consider this matter closed at this time and the account has been turned off
Final Consumer Response / [redacted] (3000, 5, 2015/06/03) */ They are trying to rectify the issue right nowI will hopefully know more by the end of the dayThank you [redacted] - President
Initial Business Response / [redacted] (4000, 11, 2014/08/13) */ The customer is not paying for anything currently as part of a goodwill gesture worked outCustomer is porting out phone numbers to another provider and as part of FCC regulations, the original account must be in working order when the "winning" carrier tries to port the phone numberTypically we would be charging a customer since the account is active and the number is still terminating to our services, hence this being a goodwill gestureCustomer has been informed that he will need to let us know when the numbers he wants are ported out that so that we can fully close out the accountThe FCC rules are hard on everyone, as they are fairly complicated, but we believe this is a reasonable outcome with the customers ultimate goal being fulfilledSo just to be clear the account is not cancelled because the customer needs to complete a port out of phone numbers, not because we will not cancel it Initial Consumer Rebuttal / [redacted] (3000, 15, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business response is incorrect First, we completed all payments under our contractThere wasn't anything given as a "goodwill gesture"To this date, all charges for which we are responsible have been paid through the end of our contract (August 31)Our initial complaint was filed because their contract does not give you any numbers or addresses to cancel your service and their is none on their website for cancelation of service In addition, our efforts initially to port the new numbers were met with resistanceClaiming "FCC regulations", they kept demanding paperwork that we furnished numerous timesFinally, the numbers were portedWe have advised the company on more than one occasion the numbers are ported and we are done Finally, we have numerous emails stating our account is cancelled; however, the response states they are waiting on usThis is another example of the lack of communication you can expect with this company Unfortunately, the company's inter-communications is good when you are buying but poor when trying to cancel We are currently waiting to see if the promises given to us (no addition charges) will be fulfilled Final Business Response / [redacted] (4000, 17, 2014/08/18) */ The last payment where you have actually been charged was on 6/The goodwill gesture here was that you were not charged for the 7/paymentYou may have received a bill paid notice from us, but if you have a moment to check with your credit card provider you will see that we did not actually charge you for that last monthJust want to clarify why we said that here as it appears you felt you had been charged for the last month The paperwork we were sent by your new provider did not match up records on our end, we apologize for this but we have to follow the FCC guidelines, and adhered to themThis led to it being rejected Spoke to another gentleman and he confirmed all numbers have been ported out at this time as you stated here and we will be closing the account out now
Initial Business Response / [redacted] (1000, 8, 2015/03/24) */ Sales manager reached out and spoke with customer and believes it has come to a satisfactory resolution and understanding Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) resolved by company
Complaint: [redacted] I am rejecting this response because: They are saying the account is now going to be closed on 01/30/However this is 6moafter the fact, The initial request was made back in early June/ and they've already charged my CC in Dec/ Which they require to have on-file to open the acct They are not even saying they will refund my CC So no I totally reject this weak responseSincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/12/02) */ Issue was closed by our Customer Care team and Sales teams on 11/Provided goodwill gesture
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Have had a difficult time connecting with the customerWe will continue to reach out, just updating for Revdex.com records
We are working with the customer but he has been very busy which is understandableHe made it clear to us that he will reply to our emails when he has timeSo just an update to the Revdex.com here since it has been some time since opened
Customer states they do not wish to work on further, we cannot do anything as a result
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ We have been working with [redacted] and believe that it has been refunded Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) It ia a shame that we had to go to extreme measures to get refunded
This account has been fully closed and a refund provided as wellWe believe this issue is resolved at this time
The account was turned back on but the needed paperwork was not filled out so the account returned to a disabled stateIf the paperwork is completed as requested, we would be able to help further but the person has made it clear they will not do so
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ We have addressed all the issues and the customer has agreed to close the case Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I'm VERY disappointed in the customer of service since it took over a month and me filing a compliant for this to get resolvedI do accept the response at this time
Initial Business Response / [redacted] (1000, 8, 2014/03/20) */ We have contacted the customer on 3/and on 3/but the customer is still putting together documentsWhen we get the documents that were promised via email we will have a better idea of what we can do here, if anything Consumer Response / [redacted] (-5, 14, 2014/04/26) */ Please reopen this caseI responded to the company and they stated they would get back to me with a resolution and this has not happenedThey stated they will no longer try to resolve the case because the Revdex.com closed the filePlease re-open the file so the company will continue with a resolution because to date a resolution has not been reached Consumer Response / [redacted] (3000, 16, 2014/04/28) */ Please reopen Revdex.com Complaint #XXXXXXXXIt was closed and assumed resolved but that caused the company to cease resolution Please reopen Revdex.com Complaint #XXXXXXXXIt was closed and assumed resolvedOnce the case was closed the company stated they would no longer try to resolve the case because the Revdex.com closed it
Issue was fixed and a billing adjustment made
We are sorry to hear that the refund is still being investigated by the credit card processor but we have no control over that
Initial Business Response / [redacted] (1000, 10, 2014/07/08) */ Al, charges were refunded back on 5/22/2014, we believe this matter has been resolved at that time
[redacted] :I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but Ring Central should also state in their response to you that the they agreed the early termination fees would be waived but my other demands were flatly denied.Sincerely, [redacted]
Our agent has left five voice mails and sent emails to this person, we have not heard backWe respectfully request for this to be closed or to provide better contact information
I did speak with themI am still really disappointed and feel that their advertising is misleadingThey disagree with me so I guess we are at a stalemate, unfortunately [redacted]
Initial Business Response / [redacted] (1000, 11, 2015/11/24) */ The customer has a signed contract, we expect it to be honored Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) RingCentral, Inc.promise that the and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to Extensions at time will be rung when receiving incoming call from external partyHowever when transferring external call from or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March below - Tech support tickets- Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/ You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at allWe tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical supportWe are willing to offer $for the settlement of all claims and for the closure of this matter immediately today Final Consumer Response / [redacted] (3000, 19, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not Recieve reply from RingCentral, Inc and tried to call them no response RingCentral, Inc.promise that the and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to Extensions at time will be rung when receiving incoming call from external partyHowever when transferring external call from or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March below - Tech support tickets- Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/ You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at allWe tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical supportWe are willing to offer $for the settlement of all claims and for the closure of this matter immediately today Final Business Response / [redacted] (4000, 21, 2016/01/19) */ We consider this matter closed at this time and the account has been turned off
Final Consumer Response / [redacted] (3000, 5, 2015/06/03) */ They are trying to rectify the issue right nowI will hopefully know more by the end of the dayThank you [redacted] - President
Initial Business Response / [redacted] (4000, 11, 2014/08/13) */ The customer is not paying for anything currently as part of a goodwill gesture worked outCustomer is porting out phone numbers to another provider and as part of FCC regulations, the original account must be in working order when the "winning" carrier tries to port the phone numberTypically we would be charging a customer since the account is active and the number is still terminating to our services, hence this being a goodwill gestureCustomer has been informed that he will need to let us know when the numbers he wants are ported out that so that we can fully close out the accountThe FCC rules are hard on everyone, as they are fairly complicated, but we believe this is a reasonable outcome with the customers ultimate goal being fulfilledSo just to be clear the account is not cancelled because the customer needs to complete a port out of phone numbers, not because we will not cancel it Initial Consumer Rebuttal / [redacted] (3000, 15, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business response is incorrect First, we completed all payments under our contractThere wasn't anything given as a "goodwill gesture"To this date, all charges for which we are responsible have been paid through the end of our contract (August 31)Our initial complaint was filed because their contract does not give you any numbers or addresses to cancel your service and their is none on their website for cancelation of service In addition, our efforts initially to port the new numbers were met with resistanceClaiming "FCC regulations", they kept demanding paperwork that we furnished numerous timesFinally, the numbers were portedWe have advised the company on more than one occasion the numbers are ported and we are done Finally, we have numerous emails stating our account is cancelled; however, the response states they are waiting on usThis is another example of the lack of communication you can expect with this company Unfortunately, the company's inter-communications is good when you are buying but poor when trying to cancel We are currently waiting to see if the promises given to us (no addition charges) will be fulfilled Final Business Response / [redacted] (4000, 17, 2014/08/18) */ The last payment where you have actually been charged was on 6/The goodwill gesture here was that you were not charged for the 7/paymentYou may have received a bill paid notice from us, but if you have a moment to check with your credit card provider you will see that we did not actually charge you for that last monthJust want to clarify why we said that here as it appears you felt you had been charged for the last month The paperwork we were sent by your new provider did not match up records on our end, we apologize for this but we have to follow the FCC guidelines, and adhered to themThis led to it being rejected Spoke to another gentleman and he confirmed all numbers have been ported out at this time as you stated here and we will be closing the account out now
Initial Business Response / [redacted] (1000, 8, 2015/03/24) */ Sales manager reached out and spoke with customer and believes it has come to a satisfactory resolution and understanding Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) resolved by company
Complaint: [redacted] I am rejecting this response because: They are saying the account is now going to be closed on 01/30/However this is 6moafter the fact, The initial request was made back in early June/ and they've already charged my CC in Dec/ Which they require to have on-file to open the acct They are not even saying they will refund my CC So no I totally reject this weak responseSincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/12/02) */ Issue was closed by our Customer Care team and Sales teams on 11/Provided goodwill gesture