Revice Denim

DO NOT ORDER FROM THEM!!!!

It took 3 months to get the jeans. Wore once, ripped. Sent back. They are non responsive to email. Will not refund my money. I sent the jeans back.

Order received vastly different from what purchased. Have been fighting with company 24 days to get refund or exchange with no success.
Dec 22, 2018 - Order XXXXX placed, order total: $87 USD. Paid with MasterCard. Ordered a pair of yin-yang Tokyo denim shorts and an east Cal T-shirt.
Feb 1, 2019 - Received notification that order has shipped - quite a delay, but I have placed a couple other orders with this company before and I know there is usually a long time between placing an order and shipping. This was not a huge issue to me.
Feb 24, 2019 - Received order. Big problem with order - shirt was not at all what I had ordered, and the shorts sent were the wrong size. Double checked and I ordered the correct size, was just sent the wrong size. Went back to see the product description for the shirt on the website and NOWHERE does it say anything like 'please expect some variations in the design of the shirt'. I thought I would be receiving the item pictured (or at least VERY similar rather than something completely different).
Feb 24, 2019 - Sent two separate emails about the issues. I had written out and sent an email about the shirt being wrong and hit send before I had realized the shorts were the wrong size, so then I sent another email about that problem.
Mar 1, 2019 - Had not heard back from anyone (after 5 days - when the expected response time says allow up to 72 hours), so I sent another email explaining both problems again.
Mar 9, 2019 - Attempted to send messages through Facebook and Instagram to get someone's attention - no response
Mar 9, 2019 - Sent another email detailing the entire problem again, and the extreme struggle I have had trying to get the issue resolved.
Mar 12, 2019 - FINALLY got a response from *** (16 days after my initial email) - apologizing for the delay and inconvenience. Told me that someone would send me a return label within 24 hours so I can send the incorrect items back and have the correct order sent out.
Mar 14, 2019 - (48 hours later - no shipping label) I replied again to the email asking where the shipping label is.
Mar 14, 2019 - Got another response from *** "So sorry about that! I will go ahead and have it re-processed."
Mar 20, 2019 - Sent another email to customer care because it has now been a week since I was supposed to get a shipping label that I was told I would have within 24 hours. (Not to mention it has also been 24 days since my initial email explaining my issues). Requested a phone number so I can discuss this with a person and get it sorted out quickly. Also requested that they just issue a refund for the items because clearly no one is going to send me a label. Further to this I am now terrified to actually get the label, because if I ship the items back I have VERY LITTLE faith I will actually get the right items sent out to me OR a refund - I feel like I will have to fight again for months trying to get a resolution.

Customer service, or lack there of, has declined my request for a full refund, despite my order being over a month late.
After finding out about Revice Denim from Instagram, I purchased a pair of jeans from their website in December 2018. I knew that the jeans may take some time to ship because they were made to order, and thought that the initial delay was because of the holidays. Upon receiving them mid-January 2019, I realized I had to send them back for a larger size. This took place back in January 2019 and I still have not received my jeans.

After multiple follow-ups on the tracking of my package, the Revice team notified me that due to a large amount of requests and orders they would have to cancel my order and reprocess it. This dumbfounded me, not only because it took days for someone to respond to my original email requesting an update on my order, but isn't it part of an online business to receive many orders and process all of them?

Now it is mid-February 2019 and I reordered my jeans for the second time. Last week I followed up three times (because their customer service is so bad that no one responds to the first email). I was then notified again that there was an issue in my order and that there was a manufacturing issue with the type of jeans I wanted, as they did not do well after being washed. This is a MAJOR fault in the way the jeans are made, making me not want them anymore. Of course I was denied a refund based on company policies. However, company policies also state that my jeans will be shipped in 5-9 days and that the quality of my jeans are worth the $70 I spent, not shredding after one wash.

Then the customer service representative said they could cancel my order, give me another refund, and process it again. What part of I want my jeans now that I've been waiting for since January 2019 do they not understand? Why would I want my order cancelled? And now no one is responding to my emails about next steps and what it really means that now my jeans are not made properly. Of course, after complaining, they said the jeans are fine now, but that just doesn't make sense at all.

I ordered TWO pairs of jeans on Dec 3, 2018.I received ONE pair in MARCH. I have tried to contact them many times,no response. I was charged for both
The order number is XXXXX. I placed the order on December 3,2018. I received one pair in March. Never received the other pair. My card was charged the minute I placed the order. I have called and emailed too many times to count. The only responses I get are standard automatic emails clearly stock because they all say the exact same thing and never include any specific details from my order. I order using my MasterCard. The amount for both pairs of jeans was approximately 160.00

I placed an order on December 1st 2018 and have not received my full order and only receive a form letter, but no advice on receiving my order
On 12/1/2018, I placed an order for the Athena long pants size 27, for 70 dollars,and the Athena shorts, size 27, for 64 dollars. I was told as per their sale it would take 3-4 weeks. I received the long pants in January and still have not received the shorts. I have emailed them approximately 8 times and they send a form letter that my order #XXXXX is almost ready and will be shipped soon. I asked for a refund and still receive the form letter in response. There is not a phone number for this company to speak to a person. I would like either a refund or the shorts, but do not believe they will deliver either. This is not a reputable Buisness from what I can see. Please help me in this matter. It has been 3 and a half months. Thank you

I bought a pair of jeans that were supposed to ship the next day. A month later, they claim they are still making them.
I bought a pair of jeans on feb 14th. The website said that the jeans would be sent out the next day. There is no phone number to call. I have filled out a complaint form multiple times and they keep telling me that my jeans are still being produced at the warehouse. The website said they would be shipped the next day though, so they are lying. Each time I message them, the say that my jeans will be shipped within the next week. I finally got an email today saying that my package was on the way.... just told find out that they are sending me a t-shirt and NO JEANS. They claim they are still making them! They refuse a refund and keep prolonging the shipping date.

I ordered a pair of jeans on January 5th and still have not received them on March 14th. Tried cancelling order several times and got no response.
I bought the pair of jeans on January 5th. After reading reviews of the company, I tried to cancel my order several times within the next few days because I didn't want to get scammed out of my $75. They responded to me once, but never cancelled the order or returned my money. Now, it's March 14th and my order is still processing. I either want my jeans or want my money back. This is absolutely ridiculous.

Placed order in December for jeans. Returned in January for exchange. So far no exchange or refund. No communications.
See above

The jeans are cute and good quality HOWEVER...it is nearly impossible to make an exchange because Revice will not respond! They had my email wrong so the return label couldn't be printed. Supposedly fixed the issue but didn't. Emailed them twice more. Still no response and no way to return!! This is the second time I've had trouble with returns!! I've only ordered twice sooo.... ! I won't order there again!

I excitedly ordered a pair of jeans on the 18th of February. It is now the 15th of March and I just received an email saying my order was shipped. I was relieved to see that they did follow through with the "ships in 3-4 weeks" note on the website, though they were cutting it close. As I lay in bed thinking of all the cute outfits I can make with these star jeans, I received an additional email regarding my order. Confused, I opened the note to see that only part of my order was sent. The item that was shipped out was my free Revice t-shirt that they give you because it takes so fking long to get your jeans they distract you with a *** tee. Apparently they are "busily working on finishing my jeans" but i'm not sure how it can take over a month to make a pair of jeans when China pumps out 2,000 jeans in a day. Granted these ought to be better quality but for the time it's taking to get these pants I think I could have done it myself.
So if you hope to have a nice pair of jeans before you pass *** don't order from Revice because all you will receive is a free t-shirt instead.

I am looking to receive the exchange I was promised 2 months ago.
In late December I filed a claim with the Revdex.com because I had been trying to contact the company for months about a return label and exchange that the company owed me. The dispute was resolved when they finally answered me and provided the return label on 1/30/2019. I thin promptly shipped the items back, and requested the same items in a larger size of 32". The packaged was delivered to their address in California on 2/19/2019 as proven below by the USPS tracking. 3 days prior I reached out to a representative asking them to confirm with me when they got the package, but there was no response. When I checked the package tracking and found out it had been indeed delivered, I sent a follow up email on 2/21/2019 asking them to update me when my exchange had shipped out. I still have not been contacted and have received no items and it has been almost a month since they received my package.

Ordered jeans was told it would take up to theee weeks. Got emails saying they were almost ready then silence. Been over a month now and still no jean
Ordered the product was never told it would take three weeks until after purchase. It has been over a month I still have no received my product. They haven't even been shipped. The company messed up and when I asked for my money back they said no. Been very unhelpful and shady.

I ordered jeans as a Christmas present on 12/1/208. As of today 3/12/2019, I have not recieved my order. I have contacted the company numerous times.
I made my order for a pair of jeans on 12/1/2018. As of today, March 12, 2019, I have NOT received my jeans and they have not been shipped. I have tried to contact the company several times. They continue to promise that they will ship out within two weeks. It has been OVER 100 days. They will not offer a refund and they basically stole my money. Terrible customer service. Their website should state that orders take well over 3 months to ship one pair of jeans.

Item was never delivered and customer service gave fake (bot like) replies
I ordered a pair of jeans from their online website and paid $64.33. It was a preorder pair and the estimated ship date was January 30. It is not March 9 and I have not received them. My order number is XXXXX. I know Revdex.com has a lot of complaints against this company too and it is a scam company, but it has 120,000 followers on Instagram and I never considered it to be a scam. Please help get me a refund and shut them down

I got an email on February 26th saying my yin yang b&w skirt had shipped, but it is nowhere to be found. And Revice's customer service is awful!
I ordered the yin yang skirt b&w around the 22nd of February and then got an email on the 26th of February saying that my item had been shipped. But it is now March 10th and my order is no where to be found. I even did the "track my shipment" link and it just had updates from February 27th. My order number is XXXXXXXXXXXXXXXXXXXXXX
And I even requested to contact Revice and they say they get back within 24-72 hrs and I've heard nothing from them. Countless emails and I've heard nothing back from them. I've read scary reviews about Revice and I'm not sure if it's a scam or not, but my order was NOT on preorder so I should've already gotten it. So irresponsible on Revice's part to not be answering any emails or requests to contact. Bad bad bad customer service. I just want my skirt that I paid for!!!

Order Never Delivered, Cannot get in contact with the business, tried to cancel order they would not let me
On Saturday, December 29th 2018, I ordered a pair of Venus Crops Stargazer Wash size 29 for a total of $60.80 which was immediately taken from my account. Once I read the preorder shipment date to be November 2018, I immediately sent in a request to cancel the order on December 29th. The website states that you may cancel the pre-order within 72 hours. I received an automated reply on January 2nd (three days later) saying they were unable to cancel my order due to my request not being submitted in time. I then received an email on January 8th that my order was "almost ready." I have since sent in three requests asking where my order is, one on January 4th, February 19th, and February 27th all of which were responded with automated emails saying the exact same thing. It is now March 10th. I am very upset at the HORRIBLE business practice here. I would like my money back or my order. I will continue to file complaints until action is taken.

Still have not received an order I placed in 2018. Get canned responses from customer service when I reach out.
I placed an order on December 25, 2018 (order #XXXXX) and still have not received my order. My credit card has been charged. I've reached out three times to customer service for an update on my order and explanation as to why I still haven't received the product and gotten a canned response that "my jeans are being made with love and care" and "got caught up in production" so I need to wait another 1-2 weeks. I got an email on January 4 saying my order was almost ready and I'd receive it about 1-2 weeks. It is now March 11th. This waiting period with no communication is unreasonable and unnecessary and I have never received such poor customer service anywhere else. There's no option to call or speak to an actual customer service representative.

If I could have zero stars I would. Just like everyone else, I did not receive the product when expected- or even close to it. I ordered 2 pair of jeans on Dec. 8, 2018 for my daughter for Christmas. They never stated that it would take 2-3 months to fill my order. (I finally received one pair at the beginning of February and the other the beginning of March.) So much for a Christmas gift. They barely responded to my email inquiries and when they did they gave their canned "our jeans are custom made in LA" load of ***. There is no phone number to call that they answer. The back and forth (or lack their of) is so ridiculous that I can't even articulate it well here. FYI: I planned to return one pair but after all of the other complaints I have decided to sell them on Poshmark instead. Some lucky buyer will actually receive a pair that they order promptly! I worry if I mail them to Revice I will never see my money again and they would have the jeans in their possession. They promised me a refund in an email but now I know that they will never give me my money... and it sounds like their store credit gift cards are a scam. I will never order from them again and hope that they go out of business. It's too bad because it gives small businesses a bad name!

Got their phone number from Revdex.com We are tired of trying to get our refund. It has been months and still no refund and terrible customer service. Don't buy from them!!!

Not responding to questions. No updates. No phone number.