Thank you for the opportunity to resolve this complaint from [redacted]. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 20, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 5, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 5, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 5, 2016 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of April 17, 2017. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 20, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 5, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 5, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 5, 2016 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of April 17, 2017. We trust this addresses any concerns you may have.