Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thank you for the opportunity to resolve this complaint from [redacted] . We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 13, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 28, 2016 [redacted]’s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Gig was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of August 31, 2016.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 18, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection,immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 3, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 16, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted]. We have reviewed our files and our records show that [redacted]’s authorized user [redacted] signed up for our Resume Builder services on April 19, 2017. The copy online clearly provided [redacted]’s authorized user...
[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted]’s authorized user [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted]’s authorized user [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $19.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 4, 2017 to our monthly service at $19.95 per month.'' This page also provides information on how [redacted]’s authorized user [redacted] could cancel before this monthly charge. Finally, [redacted]’s authorized user [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s authorized user [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 4, 2017 to our recurring monthly service at $19.95 per month.'' Accordingly, on May 4, 2017 [redacted]’s authorized user [redacted]’s card was charged $19.95 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted]’s authorized user [redacted] and provided him a refund of 1 monthly charge totaling $19.95. Our customer service team refunded [redacted]’s authorized user [redacted] the amount of $19.95 as of May 8, 2017. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hi there,another $59 is required to be refunded which will reimburse me for the whole amount that was deducted from my credit card without authorisation. Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted] [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 14, 2014. The copy online clearly provided [redacted] with a choice of full access for...
14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 29, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 29, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 29, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Hiring Products was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 8, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We apologize for any inconvenience to [redacted]. As of July 19, 2015, [redacted] account has been canceled. Our customer service team has provided her with a refund of 1 monthly charge...
totaling $39.80. She will not be receiving any charges from Resume Help going forward. We trust this resolves this matter.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 24, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 7, 2014 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 7, 2014 to our recurring monthly service at $34.95 per month.'' Accordingly, on June 7, 2014 [redacted]’s card was charged $34.95 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $34.95. Our customer service team refunded [redacted] the amount of $174.95 as of April 22, 2015. As our monthly charges are not refundable, we are unable to provide any more refunds at this time.We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 10, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 26, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 28, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The business requested the last four of numbers of my credit card find my account, which I don't feel comfortable giving seeing the track record of this company.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 5, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 20, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 20, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 20, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of January 26, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 11, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days...
at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 26, 2016 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of February 16, 2016. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I stated earlier, My son open the account. His name is [redacted], his email is [redacted], and the last four digits on the card are [redacted]. Your agent had no problem finding it with this information.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:If this is your business model, it is anti-consumer and your company deserves negative reviews. Forcing people into unwanted subscriptions under the guise of a one-time, low cost trial is misleading at best. Since I inadvertently obligated myself to your misleading service, why did I not receive a single follow-up email after Sept. 14, 2015 from your company? You never inquired about my satisfaction with your service, extended offers of other services, or found out if I had gotten a job after working with you, etc. Anytime I sign up for anything online I get follow up email communications - usually more than I want. With ResumeHelp I got nothing - not a single "thank you" or any further emails. Why is that? Clearly your business model is built on deception. YOU ARE IN THE BUSINESS OF HELPING PEOPLE FIND WORK AND THIS IS HOW YOU TREAT THEM? Really? How do you all sleep at night?
Sincerely,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 7, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 22, 2016 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of March 1, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 1, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 16, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of January 5, 2016. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 29, 2015. The copy online clearly provided [redacted] with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month butwhich is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 13, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] theamount of $79.60 as of October 5, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I only am requesting my refund for the overdraft charges because my account had been closed for months, I was in the hospital for 12 days and they re opened my account and charged me a monthly fee, and then I was charged and overdraft fee because the re opened my account. They owe me money... Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thank you for the opportunity to resolve this complaint from [redacted] . We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 13, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 28, 2016 [redacted]’s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Gig was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of August 31, 2016.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 18, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection,immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 3, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 16, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted]. We have reviewed our files and our records show that [redacted]’s authorized user [redacted] signed up for our Resume Builder services on April 19, 2017. The copy online clearly provided [redacted]’s authorized user...
[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted]’s authorized user [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted]’s authorized user [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $19.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 4, 2017 to our monthly service at $19.95 per month.'' This page also provides information on how [redacted]’s authorized user [redacted] could cancel before this monthly charge. Finally, [redacted]’s authorized user [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s authorized user [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 4, 2017 to our recurring monthly service at $19.95 per month.'' Accordingly, on May 4, 2017 [redacted]’s authorized user [redacted]’s card was charged $19.95 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted]’s authorized user [redacted] and provided him a refund of 1 monthly charge totaling $19.95. Our customer service team refunded [redacted]’s authorized user [redacted] the amount of $19.95 as of May 8, 2017. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hi there,another $59 is required to be refunded which will reimburse me for the whole amount that was deducted from my credit card without authorisation. Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted] [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 14, 2014. The copy online clearly provided [redacted] with a choice of full access for...
14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 29, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 29, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 29, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Hiring Products was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 8, 2015. We trust this addresses any concerns you may have.
Account was charged April 7th and was refunded on April 27th for $39.80. Account has been cancelled.
Thank you for the opportunity to resolve this complaint from [redacted]. We apologize for any inconvenience to [redacted]. As of July 19, 2015, [redacted] account has been canceled. Our customer service team has provided her with a refund of 1 monthly charge...
totaling $39.80. She will not be receiving any charges from Resume Help going forward. We trust this resolves this matter.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 24, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 7, 2014 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 7, 2014 to our recurring monthly service at $34.95 per month.'' Accordingly, on June 7, 2014 [redacted]’s card was charged $34.95 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $34.95. Our customer service team refunded [redacted] the amount of $174.95 as of April 22, 2015. As our monthly charges are not refundable, we are unable to provide any more refunds at this time.We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 10, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 26, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 28, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The business requested the last four of numbers of my credit card find my account, which I don't feel comfortable giving seeing the track record of this company.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 5, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 20, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 20, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 20, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of January 26, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 11, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days...
at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 26, 2016 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of February 16, 2016. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I stated earlier, My son open the account. His name is [redacted], his email is [redacted], and the last four digits on the card are [redacted]. Your agent had no problem finding it with this information.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:If this is your business model, it is anti-consumer and your company deserves negative reviews. Forcing people into unwanted subscriptions under the guise of a one-time, low cost trial is misleading at best. Since I inadvertently obligated myself to your misleading service, why did I not receive a single follow-up email after Sept. 14, 2015 from your company? You never inquired about my satisfaction with your service, extended offers of other services, or found out if I had gotten a job after working with you, etc. Anytime I sign up for anything online I get follow up email communications - usually more than I want. With ResumeHelp I got nothing - not a single "thank you" or any further emails. Why is that? Clearly your business model is built on deception. YOU ARE IN THE BUSINESS OF HELPING PEOPLE FIND WORK AND THIS IS HOW YOU TREAT THEM? Really? How do you all sleep at night?
Sincerely,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 7, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 22, 2016 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of March 1, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 1, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 16, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of January 5, 2016. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 29, 2015. The copy online clearly provided [redacted] with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month butwhich is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 13, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] theamount of $79.60 as of October 5, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I only am requesting my refund for the overdraft charges because my account had been closed for months, I was in the hospital for 12 days and they re opened my account and charged me a monthly fee, and then I was charged and overdraft fee because the re opened my account. They owe me money... Regards,
[redacted]