Dear Ms. [redacted]:Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 22, 2015. The copy online clearly provided [redacted] with a...
choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 9, 2015 to our recurring monthly service at $39.80 per month.'' [redacted] then cancelled her subscription on February 3, 2015. However, [redacted] reactivated her account on April 12, 2015 and having already taken advantage of the free trial, the system charged the subscription since she agreed to the reactivation of her account. Accordingly, [redacted]’s card was charged $34.95 on April 12, 2015. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $34.95 as of April 21, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. My problem with this firm is the number of times I called and the number of emails that stated the refund was "being worked on"I was constantly told that there was a "problem with their bank processing refund"It appeared miraculously when their next billing cycle started, in other words they hold refunds and only process them once a month.that being said if this is their policy then their customer contact personnel need to relay this instead of the constant lying that I experiencedRegards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to resolve
this complaint from [redacted]. We have
reviewed our files and our records show that [redacted] signed up for our Resume
Builder services on September 24, 2015. The
copy online clearly provided [redacted] with a choice of full access for 14 days at...
a
discounted rate, which automatically renews to monthly access for a monthly
fee, or an annual subscription that is pro-rated at a lower rate per month but
which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full
access, which automatically renews monthly. On the page where [redacted] made that selection,
immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously
states that the 14 day premium access ''automatically renews at $39.80 per
month on the 15th day''. In addition, on
the purchase confirmation page it is also clearly disclosed that this
subscription will ''begin immediately and renew on October 10, 2015 to our
monthly service at $39.80 per month.'' This page also provides information on
how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the
email address provided to us on the same day confirming [redacted] access to our
services and reiterating one more time that ''Your subscription begins immediately
and renews automatically on October 10, 2015 to our recurring monthly service
at $39.80 per month.'' Accordingly, on October 10, 2015 [redacted] card was charged
$39.80 for the applicable month of service. Although our monthly charges are not
refundable, Resume Help was willing to make an exception for [redacted] and provide her
a refund of 1 monthly charge totaling $39.80.
Our customer service team refunded [redacted] the amount of $39.80 as of October
12, 2015. We trust this addresses any concerns you may
have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] daughter signed up for our Resume Builder services on April 27, 2016. The copy online clearly provided [redacted] daughter with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] daughter chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 12, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] daughter could cancel before this monthly charge. Finally, [redacted] daughter was also sent an email to the email address provided to us on the same day confirming [redacted] daughter’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 12, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 17, 2016 [redacted] card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of January 20, 2017.
We trust this addresses any concerns you may have.
We do not have sufficient information to locate the account. Please provide the email address of the customer who set up the account and the account number. We will also need the credit card number used in this transaction.
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of June 4, 2015, Ms. [redacted]’s account has been canceled. Our customer service team refunded one monthly charge of $39.80 to...
her account on June 4, 2015. She will not be receiving any charges from LiveCareer going forward. We trust this resolves this matter.
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 2, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provided him a refund of 6 monthly charges totaling $238.80. Our customer service team refunded [redacted] the amount of $238.80 as of March 14, 2017. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 8, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 22, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. We do not have any product or company called My Perfect Resume. [redacted] should contact that company if she has a problem with them as we have no knowledge of or connection to that company. Hiring Products only has Resume Help product and will only bill for that product. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of March 16, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 10, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 25, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 15, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a prorated refund of 1 monthly charge totaling $17.06. Our customer service team refunded [redacted] the amount of $17.06 as of February 5, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 3, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 18, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 18, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 18, 2015 [redacted]’s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of August 29, 2016.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 2, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 17, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 28, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The 17.00 that has been supposedly refunded (I have not seen this money either) is not repayment of all the unauthorised funds stolen. I have contacted the media regarding this issue. As there are so many victims who have been robbed by this company they are very keen to proceed to a report. This company has pretended that they have no record of my account or any details pertaining to me at all, this is just how low they will go. I would like a resolution of $174.69 deposited back into my account- they can keep the $1.95 as per agreed.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted] L [redacted]. We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site. We value our customers here at Hiring Products and try our best to ensure...
that our site is as clear and consumer friendly as possible. As such, we will take **. [redacted] comments into consideration as we continue to improve upon our site and services. We trust this resolves this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom This May Concern:We have addressed this complaint and processed a refund to the client the day we received it, as evidenced by the attachments. We processed a refund in the amount of $39.80 to the payment method used to make the purchase. We suggest the complainant contact their bank to understand what happened on their end. We trust this resolves this complaint.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 12, 2015. The copy online clearly provided [redacted] with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 26, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of April 30, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services. At this time we request further information from [redacted] so we can confirm what services she signed up...
for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services. We look forward to receiving a further response so we can finalize this matter with [redacted].
Dear Ms. [redacted]:Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 22, 2015. The copy online clearly provided [redacted] with a...
choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 9, 2015 to our recurring monthly service at $39.80 per month.'' [redacted] then cancelled her subscription on February 3, 2015. However, [redacted] reactivated her account on April 12, 2015 and having already taken advantage of the free trial, the system charged the subscription since she agreed to the reactivation of her account. Accordingly, [redacted]’s card was charged $34.95 on April 12, 2015. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $34.95 as of April 21, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. My problem with this firm is the number of times I called and the number of emails that stated the refund was "being worked on"I was constantly told that there was a "problem with their bank processing refund"It appeared miraculously when their next billing cycle started, in other words they hold refunds and only process them once a month.that being said if this is their policy then their customer contact personnel need to relay this instead of the constant lying that I experiencedRegards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you!Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to resolve
this complaint from [redacted]. We have
reviewed our files and our records show that [redacted] signed up for our Resume
Builder services on September 24, 2015. The
copy online clearly provided [redacted] with a choice of full access for 14 days at...
a
discounted rate, which automatically renews to monthly access for a monthly
fee, or an annual subscription that is pro-rated at a lower rate per month but
which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full
access, which automatically renews monthly. On the page where [redacted] made that selection,
immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously
states that the 14 day premium access ''automatically renews at $39.80 per
month on the 15th day''. In addition, on
the purchase confirmation page it is also clearly disclosed that this
subscription will ''begin immediately and renew on October 10, 2015 to our
monthly service at $39.80 per month.'' This page also provides information on
how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the
email address provided to us on the same day confirming [redacted] access to our
services and reiterating one more time that ''Your subscription begins immediately
and renews automatically on October 10, 2015 to our recurring monthly service
at $39.80 per month.'' Accordingly, on October 10, 2015 [redacted] card was charged
$39.80 for the applicable month of service. Although our monthly charges are not
refundable, Resume Help was willing to make an exception for [redacted] and provide her
a refund of 1 monthly charge totaling $39.80.
Our customer service team refunded [redacted] the amount of $39.80 as of October
12, 2015. We trust this addresses any concerns you may
have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] daughter signed up for our Resume Builder services on April 27, 2016. The copy online clearly provided [redacted] daughter with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] daughter chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 12, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] daughter could cancel before this monthly charge. Finally, [redacted] daughter was also sent an email to the email address provided to us on the same day confirming [redacted] daughter’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 12, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 17, 2016 [redacted] card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of January 20, 2017.
We trust this addresses any concerns you may have.
We do not have sufficient information to locate the account. Please provide the email address of the customer who set up the account and the account number. We will also need the credit card number used in this transaction.
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of June 4, 2015, Ms. [redacted]’s account has been canceled. Our customer service team refunded one monthly charge of $39.80 to...
her account on June 4, 2015. She will not be receiving any charges from LiveCareer going forward. We trust this resolves this matter.
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 2, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provided him a refund of 6 monthly charges totaling $238.80. Our customer service team refunded [redacted] the amount of $238.80 as of March 14, 2017. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 8, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 22, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. We do not have any product or company called My Perfect Resume. [redacted] should contact that company if she has a problem with them as we have no knowledge of or connection to that company. Hiring Products only has Resume Help product and will only bill for that product. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of March 16, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 10, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 25, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 15, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a prorated refund of 1 monthly charge totaling $17.06. Our customer service team refunded [redacted] the amount of $17.06 as of February 5, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 3, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 18, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 18, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 18, 2015 [redacted]’s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of August 29, 2016.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 2, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 17, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 28, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The 17.00 that has been supposedly refunded (I have not seen this money either) is not repayment of all the unauthorised funds stolen. I have contacted the media regarding this issue. As there are so many victims who have been robbed by this company they are very keen to proceed to a report. This company has pretended that they have no record of my account or any details pertaining to me at all, this is just how low they will go. I would like a resolution of $174.69 deposited back into my account- they can keep the $1.95 as per agreed.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted] L [redacted]. We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site. We value our customers here at Hiring Products and try our best to ensure...
that our site is as clear and consumer friendly as possible. As such, we will take **. [redacted] comments into consideration as we continue to improve upon our site and services. We trust this resolves this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom This May Concern:We have addressed this complaint and processed a refund to the client the day we received it, as evidenced by the attachments. We processed a refund in the amount of $39.80 to the payment method used to make the purchase. We suggest the complainant contact their bank to understand what happened on their end. We trust this resolves this complaint.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 12, 2015. The copy online clearly provided [redacted] with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 26, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of April 30, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services. At this time we request further information from [redacted] so we can confirm what services she signed up...
for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services. We look forward to receiving a further response so we can finalize this matter with [redacted].