Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 7, to our recurring monthly service at $per month.'' Accordingly, on June 7, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of April 22, As our monthly charges are not refundable, we are unable to provide any more refunds at this time.We trust this addresses any concerns you may have
Dear Ms [redacted] :Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 22, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 9, to our recurring monthly service at $per month.'' [redacted] then cancelled her subscription on February 3, However, [redacted] reactivated her account on April 12, and having already taken advantage of the free trial, the system charged the subscription since she agreed to the reactivation of her accountAccordingly, [redacted] ’s card was charged $on April 12, Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of April 21, We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 12, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 26, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 26, to our recurring monthly service at $per month.'' Accordingly, on January 26, [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of April 30, We trust this addresses any concerns you may have
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity to resolve this complaint from [redacted] *** We apologize for any inconvenience to [redacted] *** As of January 3, 2016, [redacted] account has been canceled Our customer service team has provided one refund of the monthly charge totaling $She will not be receiving any charges from ResumeHelp going forwardWe trust this resolves this matter
RE: Case #***: *** ***Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 22, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $39.80 per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 6, to our recurring monthly service at $per month.'' Accordingly, on December 6, ***’s card was charged $for the applicable Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $ Our customer service team refunded *** the amount of $as of April 1, 2015. We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from *** *** We havereviewed our files and our records show that *** signed up for our Resume Builder services on February 22, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 9, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 9, to our recurring monthly service at $per month.'' Accordingly, on March 9, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $ Our customer service team refunded *** the amount of $as of April 10, 2015. We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from *** *** We havereviewed our files and our records show that *** signed up for our Resume Builder services on January 29, The copy online clearly provided *** with a choice of full access for days
at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 15, to our recurring monthly service at $per month.'' Accordingly, on February 15, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $ Our customer service team refunded *** the amount of $as of April 29, 2015. We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 18, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 3, 2015 [redacted]’s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 18, 2016.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 11, 2015. Thecopy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 26, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 7, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 12, 2015. The copy online clearly provided [redacted] with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 27, 2015 Catherine’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 20, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 21, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 6, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a prorated refund of 1 monthly charge totaling $21.32. Our customer service team refunded [redacted] the amount of $21.32 as of December 22, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 1, 2015. The copy online clearly provided [redacted] with a choice of full access...
for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of 2 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of July 7, 2015. We trust this addresses any concerns you may have.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 19, 2015. Thecopy online clearly provided [redacted] with a choice of full access for...
14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 6, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of July 31, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 13, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 28, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 28, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 28, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $59.75 as of February 28, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We apologize for any inconvenience to [redacted]. As of January 3, 2016, [redacted] account has been canceled. Our customer service team has provided one refund of the monthly charge totaling $39.80. She...
will not be receiving any charges from ResumeHelp going forward. We trust this resolves this matter.
Thank you for the opportunity to resolve this complaint from [redacted] A. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 19, 2017. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $19.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 3, 2017 to our monthly service at $19.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 3, 2017 to our recurring monthly service at $19.95 per month.'' Accordingly, on February 3, 2017 [redacted]’s card was charged $19.95 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $19.95. Our customer service team refunded [redacted] the amount of $19.95 as of February 13, 2017.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 7, to our recurring monthly service at $per month.'' Accordingly, on June 7, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of April 22, As our monthly charges are not refundable, we are unable to provide any more refunds at this time.We trust this addresses any concerns you may have
Dear Ms [redacted] :Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 22, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 9, to our recurring monthly service at $per month.'' [redacted] then cancelled her subscription on February 3, However, [redacted] reactivated her account on April 12, and having already taken advantage of the free trial, the system charged the subscription since she agreed to the reactivation of her accountAccordingly, [redacted] ’s card was charged $on April 12, Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of April 21, We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 12, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 26, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 26, to our recurring monthly service at $per month.'' Accordingly, on January 26, [redacted] ’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $ Our customer service team refunded [redacted] the amount of $as of April 30, We trust this addresses any concerns you may have
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity to resolve this complaint from [redacted] *** We apologize for any inconvenience to [redacted] *** As of January 3, 2016, [redacted] account has been canceled Our customer service team has provided one refund of the monthly charge totaling $She will not be receiving any charges from ResumeHelp going forwardWe trust this resolves this matter
RE: Case #***: *** ***Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 22, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $39.80 per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 6, to our recurring monthly service at $per month.'' Accordingly, on December 6, ***’s card was charged $for the applicable Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $ Our customer service team refunded *** the amount of $as of April 1, 2015. We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from *** *** We havereviewed our files and our records show that *** signed up for our Resume Builder services on February 22, The copy online clearly provided *** with a choice of full access for
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 9, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 9, to our recurring monthly service at $per month.'' Accordingly, on March 9, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $ Our customer service team refunded *** the amount of $as of April 10, 2015. We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from *** *** We havereviewed our files and our records show that *** signed up for our Resume Builder services on January 29, The copy online clearly provided *** with a choice of full access for days
at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming ***’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 15, to our recurring monthly service at $per month.'' Accordingly, on February 15, ***’s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $ Our customer service team refunded *** the amount of $as of April 29, 2015. We trust this addresses any concerns you may have
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 18, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 3, 2015 [redacted]’s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 18, 2016.
We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 11, 2015. Thecopy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 26, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 7, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 12, 2015. The copy online clearly provided [redacted] with a choice of full...
access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 27, 2015 Catherine’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, [redacted] was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 20, 2015. We trust this addresses any concerns you may have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 21, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 6, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a prorated refund of 1 monthly charge totaling $21.32. Our customer service team refunded [redacted] the amount of $21.32 as of December 22, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 1, 2015. The copy online clearly provided [redacted] with a choice of full access...
for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, 2015 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, HiringProducts was willing to make an exception for [redacted] and provide him a refund of 2 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of July 7, 2015. We trust this addresses any concerns you may have.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 19, 2015. Thecopy online clearly provided [redacted] with a choice of full access for...
14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 6, 2015 [redacted] card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, ResumeHelp was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of July 31, 2015. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 13, 2016. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 28, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 28, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 28, 2016 [redacted]’s card was charged $39.80 for the applicable month of service. Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $59.75 as of February 28, 2016. We trust this addresses any concerns you may have.
Thank you for the opportunity to resolve this complaint from [redacted]. We apologize for any inconvenience to [redacted]. As of January 3, 2016, [redacted] account has been canceled. Our customer service team has provided one refund of the monthly charge totaling $39.80. She...
will not be receiving any charges from ResumeHelp going forward. We trust this resolves this matter.
Thank you for the opportunity to resolve this complaint from [redacted] A. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 19, 2017. The copy online clearly provided [redacted] with a choice of full access for 14...
days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $19.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 3, 2017 to our monthly service at $19.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 3, 2017 to our recurring monthly service at $19.95 per month.'' Accordingly, on February 3, 2017 [redacted]’s card was charged $19.95 for the applicable month of service.
Although our monthly charges are not refundable, Resume Help was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $19.95. Our customer service team refunded [redacted] the amount of $19.95 as of February 13, 2017.
We trust this addresses any concerns you may have.