Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is what they kept telling me on the phone over and over again and I was talking to our property maintenance people and they said that this has happened to the people who ended up cancelling the service and not to everyone. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,
We apologize for the customer's experience. The sales representatives of our independent partner vendors are strictly prohibited from representing themselves as agents of a local utility. Moreover, we certainly expect these representatives to behave more professionally...

than what the customer describes. We will take the customer's comments into consideration as we continue to evaluate the sales practices of our partner vendors. If the customer can provide a name or identification number for the sales representative he spoke with, we will investigate further. Again, we are sorry.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is repetitive and ridiculous. It's the same one they've used in other complaints and it holds no ground for me. Indeed this past winter was very cold, but their rates were way above average, way above! I understand about variable rates and I understand that they can fluctuate drastically, but 3 times the amount of competitive suppliers? That's just absurd!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,
We are sorry that the customer was dissatisfied with our response.  The customer has cancelled his account, but should be aware that it usually takes 1-2 billing cycles for the account to return to the utility.  Again, we apologize for your experience.
Regards,

The customer initially
enrolled in a variable rate plan with our company via a door-to-door sale on July **, 2013. The customer’s singed sales agreements are included for verification. The
rates on a variable rate plan are subject to change based on market conditions.
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Unfortunately, the energy market performed very poorly this past winter due to
decreases in energy supply and increases in demand due to the cold weather. While
suppliers like Major Energy/Respond Power base the rate on a daily rolling
average and hedging, most utilities purchase energy in massive block and adjust
quarterly or semi-annually. Because of that, sometimes suppliers find
themselves with higher rates than utilities. Eventually trends reverse and
utilities are forced to adjust their rates to make up for losses due to
underpriced supply sold to customers during high markets.
All of customer's accounts have since been cancelled and no refund or adjustment is warranted.

CROOKS !!!!... only use if you have money to just lay out in the street ... They should be in jail ... each and every one of them ..
I hope that was clear enough..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
As per this following webpage -
[redacted]
States this about Respond Power...
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
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[redacted]
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Does that not say FIXED RATE?
And is that rate not WAY below what they charged me these last 2 months??
Would love their resoponse.
Thank you so much for your time!
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint
My
Complaint  has NOT...

been resolved because:

[Your Answer Here]
 My complaint has not been resolved because my bill has NOT BEEN ADJUSTED TO REFLECT A MANAGEABLE RATE. I have heard nothing from the [redacted] or Respond Power.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;
 
     Thank you for taking the
time to discuss this matter. As previously mentioned your account was
returned to the PPL provider on 10/**/2016 in response to the 10/**/2016
request for cancellation. At this time you have been returned to your
default provider. Thank you and have a great day.
 
Sincerely,
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Variable is one thing but what they're charging is well beyond reasonable.  I will not be satisfied with anything less than a credit of $84.05, and I think that's being very generous.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience the customer has experienced. As customer was already informed, customer was on a variable rate plan. The rates on a variable rate plan
are subject to change based on market conditions. Unfortunately, the energy
market performed very poorly this...

past winter due to decreases in energy supply
and increases in demand due to the cold weather. While suppliers like [redacted]
[redacted]/Respond Power base the rate on a daily rolling average and hedging, most
utilities purchase energy in massive block and adjust quarterly or
semi-annually. Because of that, sometimes suppliers find themselves with higher
rates than utilities. Eventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets.
Any alleged violation of local ordinances must be brought by the municipality. Since customer was validly enrolled, no refund is warranted.

Good Evening,
We are sorry the customer is dissatisfied.  The customer validly enrolled in a variable rate program and we will not be issuing a refund in this situation.
Regards,

Revdex.com:
At this time, I have not been contacted by Respond Power, LLC regarding complaint ID [redacted].
Respond Power offered me an 8 cents per kilowatt hour rate, I never recieved that rate, instead I received rates that rocketed from 12 cents per kilowatt hr to 35 cents per kilowatt hour. Respond power calls it a variable rate, it actually was a balloon rate. The rate never varied it only rose higher. This was a Typical bait and switch tactic that some shady companies use. Respond Power has ruined my credit, they do not do business in good faith and they should not be trusted!!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,
The customer enrolled with our company nearly three years ago in a variable rate plan. The
rates on a variable rate plan are subject to change based on market conditions.
Unfortunately, the energy market performed very poorly this past winter due to
/>
decreases in energy supply and increases in demand due to the cold weather. While
suppliers like [redacted]/Respond Power base the rate on a daily rolling
average and hedging, most utilities purchase energy in massive block and adjust
quarterly or semi-annually. Because of that, sometimes suppliers find
themselves with higher rates than utilities. Eventually trends reverse and
utilities are forced to adjust their rates to make up for losses due to
underpriced supply sold to customers during high markets.
The customer's account has now been cancelled. We are sorry to lose a loyal customer.
Thank you,

Good Afternoon,
According to the complaint, the
customer states that he is unhappy with the current rate being charged.  Customer has been with our company for over 2 years with no complaints.
The customer agreed to a variable
rate contract, meaning...

her rate would be determined by the energy market.
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier, customers
have seen electricity and natural gas prices spike in many parts of the
Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Dear [redacted]
On behalf of Respond Power, I sincerely apologize for the trouble you had reaching our customer service center and receiving a response in a timely manner.
Your account is canceled and will return to PPL on 3/*/14.
Regards
[redacted]
Director of Customer Service
Respond...

Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
They are failing to issue a refund or adjust the price of their electric. They advertised a $.08/kilowatt and charged me $.20/kilowatt. When I complained they said they could not adjust but could honor the price thereafter, and instead charged me $.40/kilowatt. How is that acceptable?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
You hear on the recording the representative stating that the rate will always be 15% below the [redacted] rate.  My wife specifically asked that question which is why she was swayed from the fixed rate.  It is all right there in the call.  Respond Power did not keep it 15% below the rate so at this time I guess we will agree to disagree.  I am dissatisfied with Respond Power as a business by not standing by what they had committed to.  If Respond power as a business states they are going to be 15% below the [redacted] rate than they should have stood by that.
[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Evening,
We have included the signed sales agreement as confirmation of enrollment. If you have any other questions, please contact our customer service department directly.
Thank you,