Respond Power

Good Evening,
As the customer has indicated, she has already spoken and corresponded with our customer service department.  The account has already been cancelled, but it will take 1 - 2 billing cycles for the utility to process the switch.  We will not be issuing a refund in this situation.  We are sorry if the customer remains dissatisfied.
Regards,

Hello,
       Thank you for taking the time to respond to this matter, however to be clear; you opened your home to a mentally ill person, who then turns around and misrepresents their position as your wife to enroll you in services, and the company that was given a material misrepresentation is "menacing"? I am sorry for your inconveniences but it appears as though the person that you should be directing this aggression is to the person that represented their position as your spouse to enroll you in services you didn't want and not the business that offered a service that people are free to either accept if it is in their interest or decline if it is not. Thank you for your time and I hope you have a wonderful day.
Sincerely,
Customer service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
In my complaint, I requested a negotaion on my Febuary well as the time unreached (March) power bills. There has been no response from "Respond Power" to my personal Emails to the company. My Spam mailbox has been checked every day for a reply.
Further more, I have called First Energy and "Respond Power" will not  be removed from my bill until after my March bill concludes on April [redacted].
Furthermore, I require a negoiation below the current rate to a more reasonable rate on my Current and future bill. Currently in my area via the papowerswitch.com website "Respond Power" is the most expensive at .1999 my Defult service is .0493 Attached is the printable content from said website.
In conclusion, for this to be resolved I will requrie negoation to a lower amount. In the .05 to .07 range.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This has not been resolved due to the fact Total Respond Power has not contacted me with any information on this matter. I have a case open with the PUC and this is not resolved. No one from Total Respond Power will return any calls or emails to attempt to resolve this matter. I am still waiting on the PUC to enforce some kind of relief of this outrageous over charge of electric.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be contacting the customer and refunding to their last months kWh rate. Refund will be $43.03

Good Afternoon,
We are sorry the customer remains dissatisfied with our company. We encourage the customer to contact our customer service department if he has continued questions.
Regards,

Good Afternoon,
Please provide the cr for this account as well as the account holder name so that we can properly respond to this complaint.
Regards,

We are sorry that the customer is dissatisfied with her experience.
The account has been canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget billing concerns.

Good Afternoon,
We are sorry the customer has had a bad experience with our company. The sales representatives of our partner vendors are prohibited from guaranteeing savings, although they may state that historically our customers have saved money. The customer enrolled in a variable...

rate plan, meaning the rates would fluctuate with the energy market. Unfortunately, the energy
market performed very poorly this past winter due to decreases in energy supply
and increases in demand due to the cold weather. While suppliers like [redacted]
[redacted]/Respond Power base the rate on a daily rolling average and hedging, most
utilities purchase energy in massive block and adjust quarterly or
semi-annually. Because of that, sometimes suppliers find themselves with higher
rates than utilities. Eventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets.
The account has already been cancelled.
Regards,

Good Afternoon,
This customer has been enrolled in a variable rate plan with our company since the fall of 2012. We only have one account number listed for this account and it has been the same the whole time. The customer's account has now been cancelled and will return to [redacted] at...

the end of May. Because this is a public forum, we are unable to get into specifics here. We encourage the customer to contact customer service or [redacted] directly for more detailed information.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Evening,
According to the complaint, the
customer states that he is unhappy with the recent rate being charged.
The customer agreed to a variable
rate contract, meaning his rate would be determined by the energy market.
As has been...

widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February 14 press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier, customers
have seen electricity and natural gas prices spike in many parts of the
Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Good Evening,
Our last answer was responsive to the customer's complaint.
Regards,

We received an email from [redacted]regarding the accounts are reaching out to discuss the rate issues. Part of the problem is that customers think Respond Power is gouging them with excessive rates, when in actuality the US energy market skyrocketed in January. We are urging all customers to...

lock into FR's which offer protection from sudden spikes like millions of customers experienced the first part of this year.

Good Afternoon,
According to the complaint, the
customer states that she is unhappy with the current rate being charged.
The customer agreed to a variable
rate contract, meaning her rate would be determined by the energy market. 
As...

has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February 14 press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well. [redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit http://www.CompetitiveEnergy.org.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 When I had originally signed up I was promised that their energy costs would always be lower then [redacted]'s. That was a lie due to their charges being at 34.999 and [redacted]'s charges being at 8.399. They lied to me to have me sign up and now my electrics getting ready to b turned off because of the lies they had told me. Their company tells people false information.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning,
If you examine your previous bills, you will notice that your rate was in fact fluctuating every month.  Because of the severe winter and a generally limited energy market, rates rose much more steeply these past several months.  If you have further questions please feel free to contact our customer service department.
Regards,

Good Morning,
The customer enrolled in a variable rate plan. The customer's signed sales agreement is attached for confirmation.  The rates on a variable rate plan are
subject to change based on market conditions. Unfortunately, the energy market
performed very...

poorly this past winter due to decreases in energy supply and
increases in demand due to the cold weather. While suppliers like Major
Energy/Respond Power base the rate on a daily rolling average and hedging, most
utilities purchase energy in massive block and adjust quarterly or
semi-annually. Because of that, sometimes suppliers find themselves with higher
rates than utilities. Eventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets.
Regards,