Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm completely unsatisfied with how this situation was handled at all.  Yea, They contacted and said they understood what the problem was then nicely offer me a 100.00$ to pretty much shut my mouth.  First off I was lied to about what kind of service and fees there was going to be in the first place after having respond power stop at my place multiple times, shortly after my landlord calling the police and asking them to remove them for soliciting unwanted services.  I feel like not only was I lied to now like they know they lied and that and accept that then offer me pretty much nothing to resolve it cause 100$ isn't even nothing compared to what I was charged.  I want this issue resolved and would like to know how to go further, I've already contacted the PA utility commission even though they reside in NY, and I've contacted my local Representative [redacted] and am currently awaiting a call from him.  The individual that offered this lied to me and they handled it unprofessionally and pretty much laughed in my face for offering me 100.00.  I would like to pursue any avenue I need to get this handle. thank you. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]the company has not even tried to negotiate a settlement with me, therefore I will never do bussines with them, and if  I can turn anyone away from them I will
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The answer again is unacceptable. Their rep told my husband one thing and this paper states another. Their rep said 10% off the bill. My husband believed him. He asked if there was any reason it would not be 10% off. The rep said no. Why was a variable rate never mentioned to him at the door by the rep until he called in to find out why our bill quadrupled? The phone rep that my husband talked to when we receive the bill told him that December was the highest rates the energy sector had seen in years so why did this rep not mention that before hand nearly two months later when he came to our door? He clearly knew what was going on and the only way to get people to sign this was by avoiding mentioning it despite repeatedly asking about the rates or this company keeps their reps in the dark to make a sale at all costs. The rep lied, misrepresented the product for a sale, and defrauded not only our home, but I'm sure quite a few others in the area. Nobody in their right mind would willing sign a paper to pay four more times than what they are currently paying for a utility bill if they were told that could happen.
Why was a variable rate never mentioned? Why was the fact that our rate could sky rocket never mentioned to us? Kindly show what time this transaction took place in writing. It was at least 8 if not later which explains why the rep wanted to do the transaction outside and in 20% weather instead of come inside.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon,
We are sorry the customer was dissatisfied with our earlier response.  I have attached the customer's application where he enrolled in a variable rate plan.  The rates on PA Power Switch
are a mix of fixed offerings and intro rates. While you may not see a rate comparable to ours on that site, please know that many supplier have been charging even more
than that to their current customers. Those offering 10 cent variable rates now are
either offering you that as an introductory rate, or it is an estimate made by them.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The man that came to my home did not explain variable rates.  He scammed not only me but a number of people in our neighborhood. I have a big family to feed and 530 bill which the company has not called back regarding.  I have called and left messages to RESPOND POWER and no one has called back. The issue is not resolved!  They know they scammed people and won't call back because they will lose money. I am still upset and by telling me that there is a high peak in energy costs, I get that but what about the business contacting us and at least working with us in paying the bill off.   The man flat out lied to us and we did not understand and when we called to cancel, we couldn't and we called again-next time we got someone that said it's not a problem.  A lot of inaccuracy and would like additional follow up and to speak with someone about the bill to see what can be done.  THAT is not fair.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You state that your company is sorry in your last e-mail- if this is the case, do something to improve the situation.  My issues, points, and questions are valid and if your company has any morals behind it, you will agree to compromise and help the situation.  Additionally, I just received another bill from your company, after I cancelled service with you.  To say that it takes weeks to switch service over is absurd and dishonest.  The [redacted] agrees,  and because of dishonorable companies like yours, there now needs to be laws put into place to protect good people like myself against greedy companies like yours. I am still hoping that someone at your  company will demonstrate some sort of human empathy, fairness, or a back bone.  Do not send me a link to an article.  Do not copy and paste information from some kind of form letter.  Instead, demonstrate to the "we are sorry" you sent and be willing to meet a loyal customer halfway.  As your representative also told me, "it is Respond Powers goal to save you money."  Prove it.
?
Sincerely, [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Good afternoon,
We are sorry for the experience the customer had in this situation.  Since making this complaint the customer has talked to our customer service department and had her issue resolved.  A refund check will be issued to the customer on 4/*/2014.  Again, we...

apologize.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Even thought I accept the fact that it was my responsibility to read the entire  agreement before signing it, I do not remember seeing the Variable rate box checked and I do feel that the salesperson 's ways were unethical.  The rates shown by the company are not in line with what is charged in my area and I will contact the PUC. Thank you
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 %

Good Afternoon,
According to the complaint, the
customer is unhappy with the recent rate being charged.
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market.
As has been widely reported,...

there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Good Morning,
We are sorry the customer remains unhappy.  We again refer the customer to his signed sales agreement where a variable rate is clearly indicated.  
Regards,

Good Afternoon,
The customer agreed to 12-month fixed rate plan starting on 2/**/2014.  Because of the way billing cycles work, the bill the customer is complaining about is a "blended rate," meaning that it is combination of his previous variable rate and his new fixed rate....

 His next bill will reflect that the fixed rate has kicked in and he will enjoy the price he locked into.  If the customer has further questions he should contact our customer service department.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:
The Revdex.com has re-opened this complaint.  It was originally closed as Assumed Resolved.  (It is a continuation of the first complaint; not a new one.)
[This is my second complaint against Respond Power. My first was in January when I received an electric bill from them at double the rate of my previous months bill and at 250% the rate of our utility provider (PECO Energy). I tried emailing and calling but got through to no one. After the Revdex.com intervened, I was sent a check for the difference but was not contacted at all by Respond as I had hoped. Since then, I have changed electric providers, however, since it takes time for this switch to go through, I am still being charged by Respond. My last bill was again extremely high, with no explanation. Upon receiving the bill, I called Respond. Their phone line does not appear to actually work (the representative of PECO who helped me switch to another provider told me she has received multiple complaints about this from other - now former - Respond customers). I then emailed Respond asking for an explanation of the charges. Naturally, I have received no response from them. My bill is now overdue, so I suspect they will want late fees. I would like them to contact me and reduce my last bill. This company claims to provide lower prices than PECO but actually charges more than twice as much.Your Answer Here]
 
 
 
 
Sincerely,
[redacted]

Good Morning,
According to the complaint, the
customer is unhappy with the recent rate being charged.
The customer...

agreed to a variable
rate contract, meaning the rate would be determined by the energy market.
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February **press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
If you would like to cancel your account, please contact customer service.
 Please contact your utility for budget billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not believe the company is telling the whole truth.  I have read the different complaints on this website concerning the company.  I noticed that some people were charged the higher prices in January.  I was not.  So, I would like to know if the company charged all people with a variable rate the same amount as they charged me. It would stand to reason that if the polar vortex is to blame for the higher prices, shouldn't that affect all of the variable rate customers?  Why are some people charged one rate while another customer is charged a different rate?   I understand that this was a tough winter.  It was for consumers as well.  However, charging consumer's five times the normal rate is ridiculous.  I would like the company to provide the formula they used to figure out the rate that I paid.   It seems to me that the company is arbitrarily charging customers whatever price they choose.  Since Pennsylvania has no legislation (though they are currently in the process of passing legislation to cap this type of price gouging) preventing this type of outrageous price gouging the company is taking advantage of their customers.  Which, I guess they feel is good business since most consumers are not paying close attention to their bills.  But, my hope is that customers, like me, check their bills closely and leave a company that charges such high rates.  I have and will continue to follow up with the attorney general as well as the utility commission in hopes of getting this type of business practice changed to protect future consumers. 
I still want the company to reimburse me for the two months that they overcharged me.  I am willing to pay a fair price, and I am willing to take in to account the Polar Vortex.  But, the rate they charged was not an ethical price to charge.  I will not settle until the company provides their formula and or reimburses me for some of the unreasonable prices that they charged.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We would like to apologize to the customer for the difficulty they had reaching our call center. We have experienced an extremely high call volume and that had adversely affected our ability to respond to customers needs in a timely manner.
We will be sending [redacted] a 1 time refund of $50 to help...

them with the recent rate hike and higher than expected bill. The sales agreement was for a variable rate based on market conditions, and market conditions in the US skyrocketed in January. The rate on the bill is merely a reflection of a shrinking supply and increased demand on the electric commodities market.
The account is canceled and is no longer being serviced by Respond Power.

Good Afternoon,
We are truly sorry that energy prices have risen so steeply this winter.  For help paying your bill, please contact your utility directly for budget billing options.  If you would like a more detailed explanation of your bill, please contact customer service.
Regards,

As stated before, customer was billed in accordance with the terms and conditions. No refund will be issued.

Good Afternoon,
According to the complaint, the
customer states that she is unhappy with the current rate being charged and
didn’t believe that our company had contacted properly signed anyone in the
household up..
The customer’s husband...

agreed to a
variable rate contract (verification call attached), meaning her rate would be
determined by the energy market.  We did
send the customer a notification as indicated by the contracted salesperson
(Please see attached for proof of mailing).
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February **press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well. [redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit http://www.CompetitiveEnergy.org.

Good...

Morning,
According to the complaint, the
customer is unhappy with the recent rate being charged.
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market.
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The service account hold name: [redacted]
The service account address:   [redacted] account : [redacted]
 
Once I found out we have enrolled their program involuntary because Respond Power forged my signature, I have terminated any relationships with them to avoid any rediculous electric bills we cannot afford.
I have attached the copy of so-called "sales agreement", the signature on that agreement is totally different with my driver license and the checks I wrote. I have also attached previous two months bills, the rate was 34.99C/kWH on march 2014!!!!!!!!
Please respond us quickly because this issue is effecting our business vitally.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]