Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
   The issue was not resolved to my satisfaction.  I called and left messages day after day and no one ever got back to me, that shows me they did not want to hear from me after they got my money.  This company should not be in business if this is how it treats its customers. the $50.00 they are willing to give me does not help me enough at all.  My bill was hundreds over what it should have been. I feel they are only giving me this little piddly amount and hope I go away. Shame on them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,
Roman', serif;">
According to the complaint, the
customer wants to be canceled because of high rates.  We have already sent a
cancellation request to the Utility and it may take up to a couple of billing
cycles for them to process.  Our customer Service tried to call the customer on February **, 2014 without any answer.
According to the signed sales
agreement (attached), Customer agreed to a variable rate contract over a year ago, meaning her
rate would be determined by the energy market. 
We do not produce any literature that advises that our rates will always
be lower than the utility.
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the PUC regarding this issue. (Please see
attached).  Please see the following link for a news article about
commodity charges. [redacted]
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
 Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# /////////, and have determined that my complaint has NOT been resolved because:(

The response claims that Respond Power's rates are simply reflective of the market.  Yet a comparison of other third party suppliers (as well as the public utility) show that Respond Power's rate is nearly twice the average market rate.  Part of the "Respond Power Promise" is to "offer competitive rates."  How could these rates be considered competitive with other PA rates?
The response deflects a charge of misrepresentation (or is it fraud?) by essentially arguing that it doesn't matter whether a Respond Power representative lies about his identity and employer to potential customers because the only important thing is what the contract says.  This may be legally correct in many cases, but it certainly isn't ethical.  As I said, we are not the only ones who were sold on Respond Power by a representative claiming to be from PECO.  On line two of the contract, directly above the signature line, there is a box labeled "PECO Energy" checked off.  This seems reasonably confusing.
The response claims that the sale was confirmed through a third-party verification call.  Who called whom?  If the third party placed the call, what phone number did they use?  Was it the phone number listed on the sales agreement?   
Finally, the response claims that Respond Power will be evaluating the sales process of these independent sales representatives from their partner vendor in light of my complaint.  Independent sales representatives from a partner vendor?  Now that we've distanced Respond power from the individuals who have been accused of misrepresentation, twice in one sentence, I wonder what the evaluation process will be.  Will they be contacting people who have complained?  Will they be contacting "[redacted]," the representative that signed us up?  Does Respond Power take any responsibility for the actions of these representatives?  
If a company who deflects charges of verbal misrepresentation by merely citing the small print and distancing itself from it's representatives, then claims it will be conducting an evaluation, I should think there should be something to back up that claim.  At least it should be expected to if it is to be Revdex.com accredited. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A sales agreement was signed, although none of the particulars (fixed rate, variable rate, etc.) was checked off on the agreement. As soon as I signed it I realized this had nothing to do with fixing my gas meter.  I called the company's customer service department at 9:39 am on March [redacted] and...

cancelled the agreement.  I am still concerned that the cancellation will not happen since the whole process was so shady to start with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I Have uploaded my copy of the contract and you can clearly see there is no signature.  But regardless of the signature, how could someone who is not authorized to make changes on MY [redacted] account; change my terms of service? I called [redacted] and they confirmed no one but an authorized user can make changes and last I checked 4/**/14, she was NOT an authorized person and nor was she ever.  It would be the same if they came to my door and a cleaning person answered but they got a signature, so it's ok to change the owner's bill.  Not saying my fiance is a cleaning person, but it's the same principal; a cleaning person is not authorized and neither was my fiance.  I am the only person on the bill and my signature should be the only one to make changes.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,
New Roman','serif';">
According to the complaint, the
customer states that he is unhappy with the current rate being charged.
The customer agreed to a variable
rate contract, meaning his rate would be determined by the energy market.  He has been a customer on a variable rate for over a year.
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February **press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
Finally, the account has been
canceled.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier, customers
have seen electricity and natural gas prices spike in many parts of the
Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit http://www.CompetitiveEnergy.org.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;
 
     Thank you for reaching out regarding this matter. After a review of the call recording it is clear that the question was answered to the best of our ability. It was stated that your bill is split into two portions, the distribution and the supply. Respond Power is only involved in the Supply portion. The portion is a simple math equation: the usage derived from your meter read, which is completed by the local utility, which is forwarded to Respond Power and the rate per unit of usage. The rate is the section which Respond Power offers competitive choice between your local utility and other suppliers. Your bills increased in step with your usage. Your calculations fail to take into account the fact that you use more electricity, even if at a lower rate, you would still have a higher bill than the prior month when your usage goes from 212 kWh up to over 1,000. Thank you and have a wonderful day.
 
Sincerely,
 
Customer Service Representative

Good Morning,
We are sorry the customer is dissatisfied.  Please note, that in no way was customer’s last rate while enrolled with our company retaliatory. That was the
rate all variable rate PECO customers were billed. Assuming customer did not
cancel...

and made no change on the account, customer would have been billed that
rate.  We will address the customer's other concerns through the PUC.
Regards,

Good Afternoon,
According to the complaint, the
customer states that he is unhappy with the current rate being charged.
The customer agreed to a variable
rate contract, meaning his rate would be determined by the energy market. 
As has...

been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February 14 press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well. http://www.lohud.com/article/20140225/NEWS02/302250088/Natural-gas-electric-bill...⇄ /> Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Good Morning,
We are sorry the customer is unhappy with our response.
Regards,

Good Evening,
We are sorry that you are unhappy with our last response.  Again, the signed contract, attached earlier, contains the customer's name and signature.  If the customer believes that someone fraudulently signed her name, please contact our customer service department.
Regards,

Good Morning,
We are sorry the customer is unhappy with our response.  While we forward cancellation requests to the utility within 24 hours, it usually takes the utility 1 - 2 billing cycles in order to process the switch.  We have no control over that time frame.  Again, we apologize that the customer has had a bad experience.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response of the business did not resolve my complaint.
First, they did not address the fact that the representative who contacted our home, unsolicited, gave false representation of the usual/typical increase for a variable rate. This should be provided to all potential customers by supplying a graph of the variable rates from the previous 12 months.
Most importantly, their statistic concerning the increase in the electric rate is false and not consistent with the area in which I reside. According to the Bureau of Labor Statistics, the KWH for the Philadelphia/Wilmington/Atlantic City area was 16.4 cents/KWH for December and 16.2 cents for January. This rate includes all of the taxes and surcharges. Based on this my KWH per hour was 26 cents/KWH, ten cents higher than the average for my area, and the Philadelphia area rate was actually 20.9% higher than the national rate. So I am not sure what National average rate you were speaking about since our area is already higher than the National average.  And then you charged your customers 10 cents/KWH more than the rate for my area.
Also, blaming EPA coal regulations is an absurd excuse for their unethical practices. The price of coal has only risen 10% in the past few months.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,
According to the complaint, the
customer is unhappy with the recent rate being charged.
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market.
As has been widely reported, there
has...

been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the [redacted] regarding this issue. (Please see
attached)  In addition, this is not just happening in [redacted]. 
Please see this link relating to New York prices as well.
[redacted] 
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
[redacted]
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
To Whom it might concern,
I can understand rate changing after the contract expires, I can understand the rate going up to a fair market amount.
But double then what it was and then what other companies charge? 
I kindly ask you to put yourself in my shoes to see my point. I don't mind paying a little higher rate after contact is up, but double I feel I am being stolen from.
I would like to receive a small token of understanding in the form of credit toward my bill, I think it will be more then fair and honest.
Please let me know
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Respond Power, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Good Afternoon,
We are sorry the customer has been dissatisfied with her experience.  The customer was able to talk to a customer service representative today and was offered some options for lowering their rate going forward.  I included some information to better explain...

why energy rates have been so high this winter.
Regards,
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]

Good Afternoon,
According to the complaint, the
customer is unhappy with the recent rate being charged.
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market.
As has been widely reported,...

there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in [redacted]. 
Please see this link relating to New York prices as well.
[redacted] 
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Good Afternoon,
According to the complaint, the
customer is unhappy with the recent rate being charged and would like to cancel her account.
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market.
/>
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent bill. This is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on record. We are referring customers to the
February ** press release from the PUC regarding this issue. (Please see
attached)  In addition, this is not just happening in Pennsylvania. 
Please see this link relating to New York prices as well.
[redacted]
Finally, the account has been
canceled and it is now up to the utility to process the cancellation.  Please contact your utility for budget
billing concerns.
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection.
Regards
 
In addition please see this informative article.
Why Have
Energy Bills Increased – Explaining Price Volatility
It has
been a record cold winter across much of the country, and many have been
expressing deep concern as to why energy bills have been so high. Regardless of
whether energy is purchased from a utility or a competitive energy supplier,
customers have seen electricity and natural gas prices spike in many parts of
the Northeast and Mid-Atlantic regions.
Why did
prices rise?
Simply
put, the issues at hand are the cold weather, electric grid and natural gas
pipeline capacity, and the increasing use of natural gas not just for heating
purposes, but to create electricity.
There is
ample gas supply in the United States, especially given the boom in shale gas.
What customers are feeling are the results of a strained transportation and
infrastructure system that delivers electricity and gas. When demand is high
and capacity is constrained, costs increase.
This
winter’s “polar vortex” has increased the demand for both natural gas and
electricity, resulting in significant congestion in the natural gas pipelines
and on the electric grid (the highways of the energy system). Everyone relies
on these natural gas pipelines and the electric grid to get energy from where
it is produced to where it is used by the homeowner, the tenant, and the
business owner. Just like only so many cars can efficiently travel along a
highway, only so much natural gas and electricity can move through the natural
gas pipeline system and the electric grid.
Also,
while more and more people are using natural gas directly for heating purposes,
electricity generators are also increasingly using natural gas to produce
affordable power. In the short-term, this electricity generation is putting
further strain on the natural gas capacity in certain parts of the country. At
the same time there are also bottlenecks on some parts of the electric grid,
preventing electricity from getting from the generators to the consumers in an
efficient manner.
It’s
known from economics that constraints on supply (such as not being able to get
gas from where it is plentiful to where it is needed) cause prices to rise, and
this has occurred in the wholesale energy markets. The result? Competitive
energy suppliers and utilities alike are paying higher than normal prices when
purchasing from the wholesale market in order to provide energy to homeowners,
tenants, and business owners. This is causing everyone’s bills to rise.
As the
winter weather gradually improves and temperatures rise, the demand for energy
to heat homes and businesses will decrease, placing less pressure on the
nation’s electricity grid and allowing energy prices from suppliers and
utilities to normalize. However, winter weather may very likely be around for
some weeks to come. Despite the unusual weather, the gas and electric delivery
systems have proven to be highly reliable this winter. A number of new natural
gas pipelines and electricity transmission lines are planned or under
construction which should reduce the chances of a similar price spike in the
future.
In the
meantime, there are some things that can be done to help manage energy bills.
Conserve energy as much as possible. For example, make sure
doors and windows are well insulated, seal any air leaks, and lower the
water temperature setting to 120 degrees on the water heater.
Customers using a competitive supplier and who are on a
variable rate plan or whose fixed contracts have expired, should review
their contract to confirm the accuracy of the pricing and call their
supplier if they have any questions.
Customers interested in price stability can also investigate
fixed price options that many suppliers offer.
Customers in need of financial assistance should investigate
their state’s home heating assistance programs. In many states, a customer
can stay with a competitive supplier and still receive assistance paying
utility bills.
Customers should visit their
state’s “energy shopping” websites to compare offers from different suppliers.
For a list of shopping websites, visit [redacted]