Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want an explanation as to why the company's response is to refer to a press release rather than informing its customers directly to warn about the possibility of a significant rate increaseAlso, I would like to know why the company believes that their rate is competitive when it is double and triple that of all the other companies in the area.
Sincerely,
***

Good Afternoon,
We are having difficulty finding the customer's information in our systemPlease provide the account holder's name or account number
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business has not addressed the main issue that they obtained my business fraudulently and should review their practices with me and other customersSince I was told that I had to sign with them or loose utility service and they came to my home under pretenses, the contract should be void and the money they obtained from me through this practice should be reimbursedThis issue goes back to October and not simply February, where the problem was exacerbated by the extremely high billSomeone who lives alone, was away for part of the month being billed, and usually has a bill of no more than fifty dollars shouldn't have had a bill of almost dollarsTheir deception and intimidation to obtain funds through this manner needs to be addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,
"">
According to the complaint, the
customer states that he thought he would save money on his energy bill and is unhappy with
his current rate
According to the signed sales
agreement (attached), *** *** agreed to a variable rate contract, meaning his rate would
be determined by the energy market. We do not produce any literature that advises
that our rates will always be lower than the utility
Additionally, as has been
widely reported, there has been a spike in the wholesale energy market which
was reflected on the most recent billThis is merely a reflection of the
current energy market where a shrinking supply of electricity is under the
strain of massive demand due to one of the coldest January’s on recordWe are
referring customers to the February ***press release from the PUC regarding
this issue(Please see attached) In addition, this is not just happening in Pennsylvania. Please see this link relating to New York prices as well***
In addition, please see *** indicating that our company does supply commercial accounts
Finally, the account has been canceled the Utility
We are truly sorry for your experience and advise you
to sign up on a fixed rate that will ensure price protection
Regards

Good Morning,
I am sorry you had a bad experience with our customer service representatives as well as with the agents of our partner vendorI have attached your signed sales agreement as verification of your enrollment in a variable rate plan. The rates on a variable rate plan
are
subject to change based on market conditionsUnfortunately, the energy market
performed very poorly this past winter due to decreases in energy supply and
increases in demand due to the cold weatherWhile suppliers like ***
***/Respond Power base the rate on a daily rolling average and hedging, most
utilities purchase energy in massive block and adjust quarterly or
semi-annuallyBecause of that, sometimes suppliers find themselves with higher
rates than utilitiesEventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets.
Regards,

Good Morning,
We are sorry the customer was unhappy with our previous response We are also sorry the customer had so much trouble contacting our customer service department Due to ongoing repercussions from the winter, our call volume rose drastically We have recently made modifications to our system in order to better serve our customers
Regards,

Good Evening,
According to the complaint, the
customer is unhappy with the recent rate being charged
The customer agreed to a month fixed rate plan After that months, the account switched to a variable
rate contract, meaning the rate would be determined
by the energy market
As has been widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent billThis is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on recordWe are referring customers to the
February **press release from the PUC regarding this issue(Please see
attached) In addition, this is not just happening in Pennsylvania.
Please see this link relating to New York prices as well
***
If you are interested in enrolling in another fixed rate plan, please contact customer service and they will be happy to assist you
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards
** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** ** *** *** ** *** *** ** *** *** * *** ** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** * *** *** ***
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Good Afternoon,
We are sorry that the customer is dissatisfied with our response The customer's account has been canceled and she should contact her utility for information about budget billing We will not be offering a refund in this situation Also, we have no control over how quickly *** responds to complaints Again, we apologize that the customer has had a bad experience
Regards,

Good Morning,
We are sorry the customer is unhappy with our previous response We never guarantee lower rates Please contact your utility directly for budget billing plan information
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business simply reiterated the same old unsubstantiated excuse they have given each other complaint, citing market prices that I clearly refuted as false, with examples from my former company's "price to compare" for the billing periodThey have claimed that they are not profiting in other responses to complaint, but it's hard to believe this with so many examples of price gougingThe main issue wasn't even addressed, which is the blatant misrepresentation of the variable rate customers were to receiveThis scam of a company has made headlines in my area after doing this to so many peopleI don't know how they can claim "Revdex.com Accredited" on their website with such a bad reputation.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The statement is that "Respond Power" listing is "Fixed" when it is actually "Variable" on the Papowerswitch.com webisite as stated in every doccument I have attachedI have attached another screen shot of the listing as of today
Finally, To get this matter resolved as stated in my complaint I require a negotiated rate (to KwH) of my Febuary and March bills (what my orginal provider would have charged even with increased expenses) and a credit mailed to meas I have paid my Febuary bill alreadyand my March bill just concluded on April ***. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I have not heard the recording from which Respond Power supposedly got the authorization to become our electric provider !! So I'm not happy with there explanation ! I want my bill to be lowered or partial refund They took advantage of us
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi I recently received a response back from Respond Power and I am very upset with the response I received. I feel I should receive a refund for the high rate they charged me and I did receive a letter on February 10th that my bill was going to be corrected on my March bill
I would like to know what else I can do to have this properlyy taken care of
Thank you for your help
***
ARC of Chester County
***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** asserts that the rate increases her family experienced should be illegal and unfairWe invite *** *** to research the US Energy Market independently where she will find out that the rates experienced in the market in January were some of the highest on record, and were determined by a
massive demand across the country during one of the coldest January's on record vsa shrinking supply due to EPA regulations on the coal industryOverall, the cost for electricity was on average 400-500% higher in January than in December for customers throughout the nation
While Respond Power does our best to hedge future pricing, at times customers on variable rate contracts can experience wild swingsHowever, *** *** should realize the rates her family paid were in line or even below the rates many other suppliers who offer variable pricing passed along to customersAlthough it may be hard to believe, customers in some areas of the country saw rates as high as cents or more per kWh on their recent bills
Our records indicate that the ***'s contacted our offices on Dec ** and were informed about the Fixed Rate options but at that time turned down our offerHad they agreed to the rate available, their bill would have been substantially lower, however they made the choice to remain on the variable plan and unfortunately, the market skyrocketed
Finally, we received notice they the accounts will be moving to another supplier on the next meter read dateWe wish them well

We are sorry the customer is unhappy with our service, but the corrected bill is all we can provide
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My bill is paid electronically and notices are easily missed, especially if they are on auto pay. I personally never authorized this transactionMy daughter did not have authority over my accountShe nor anyone else pays for that account. If she were to call she would not be given any information on the account because her name isn't on the accountShe is not an authorized entity
Therefore she should not have any authority to sign to switch my account eitherI did call the same week the sales person came to my house and did speak with someoneThe scam you are trying to pull should be illegalFurthermore, I have asked for a copy of the contract to see the exact date of it as my daughter was not yet! And was told they didn't have a copy. this is truly unfairTook advantage of a child, who was scared into signingShe thought they were some government officialI did call and because you claim not to have a record of it, is just your word versus mineI'm the one that was ripped off for several of thousands of dollars due to your high pricesFor which I DID NOT ASK forI did not authorize this transactionSpeaking with PP&L they confirm they have seen this happen all the timeThey take advantage of peopleAgain, I did not authorize this transactionIf my signature was on that contract, I would not be disputing it
I would like a copy of that contractIf this is not resolved to my satisfaction, I will seek counsel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

An email was sent to this customer yesterday, confirming cancellation. See below:
Re: Acct: ***
Good evening:
On behalf of Major Energy, I am dedicated to addressing your concerns in a timely manner
Your cancellation has been
submitted for processing, and your service will return to West Penn Power around **March,
Your confirmation code is ***Please keep this code for your records
As your cancellation was activated today, please be advised that it should take hours for your utility provider to acknowledge cancellation through Respond , and 4-weeks, or a full billing cycle for us to be removed from your bill entirely
If you’ve any further questions or concerns, please do not hesitate to call us
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The agent for Respond Power misrepresented the product they were selling because she told me point blank that my bill WOULD NOT GO UP. I feel that the Respond Power company knew EXACTLY how the billing system would work and that my bill would go up 500% in days and I feel this is fraud on the part of Respond Power, when I was told I WOULD SAVE 10% on my next bill, I have NEVER saved a penny from the very first day of using this electric company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Good Afternoon,
We are sorry the customer remains dissatisfied with our responseThe customer was billed in accordance with the terms and conditions provided to the customer at the time of the sale and attached again here
Regards,