Respond Power

Good Afternoon,
We are sorry the customer is dissatisfied with our previous responses We will take your feedback into consideration
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, in my phone conversation with Respond, they claimed that they do not hold onto contracts and that since I had lost mine I was out of luckThe conversations are recorded as stated by the customer service representativesI would like to have a copy of that conversation which will validate my claims that Respond Power lied to me regarding my account not only on the phone, but also the individual who signed us up claiming that it was a fixed rateWhy was this agreement not produced when I had asked for it and why was I informed that they do not hold onto such paperworkI have since discovered of numerous other individuals whom have filed complaints with being deceived during the sales pitch and outright misinformed over the offered rates
Additionally, their ridiculous response to charging such outrageous rates is preposterousThis state of Pennsylvania was targeted by these nefarious utility companies upon the utilities being deregulated and simply preyed upon the citizens of this stateOnly a handful of such companies took advantage of the situation which is resulting of our legislators to confront the issue and pass legislation to avoid such practices in the future
Therefore, to prove my claims of their deceitfulness, I would like to attain a copy of the conversation with the customer service representative who outright lied to me which will highlight the tactics that Respond utilizes to deceive customers
Thanks for your time and efforts
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
AgainNot a response to anything stated
You are the worst company ever
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
Regardless of what your sales personnel are required to wear or what badge they carry or that the sales agreement has your company logo...what is practiced in the field preying is on young students, who are not savvy enough to question the logo, badge, etc The building the sales reps were conducting their predatory sales tactics is filled with college students. No 3rd party follcall was made to ensure these kids knew that they would be charged more than double of what they would have paid otherwise.
The name on the account is *** *** he is copied on this note. His address is : *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,
Unfortunately, the
energy market performed very poorly this past winter due to decreases in energy
supply and increases in demand due to the cold weatherWhile suppliers like
Major Energy/Respond Power base the rate on a daily rolling average and
hedging, most utilities purchase energy in massive block and adjust quarterly
or semi-annuallyBecause of that, sometimes suppliers find themselves with
higher rates than utilitiesEventually trends reverse and utilities are forced
to adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets
Regards,

Good Morning,
The sales representatives of our independent partner vendors are prohibited from guaranteeing savingsThey may state that historically we have saved customers moneyThe customer enrolled in a variable rate plan. The rates on a variable rate
plan are subject
to change based on market conditionsUnfortunately, the
energy market performed very poorly this past winter due to decreases in energy
supply and increases in demand due to the cold weatherWhile suppliers like
Major Energy/Respond Power base the rate on a daily rolling average and
hedging, most utilities purchase energy in massive block and adjust quarterly
or semi-annuallyBecause of that, sometimes suppliers find themselves with
higher rates than utilitiesEventually trends reverse and utilities are forced
to adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets
The account has been cancelled
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
they cancelled with me and I am back with *** *** ***but I don't think I should be paying more than what *** *** was going to charge mein the contract states respond ***'s goal each and every month is to deliver your *** at a price that is less than what you would have paid had you purchased your *** from your local utlity company,however due to market fluctuations and conditionsrespond *** cannot always guarantee that every month you will see savingsI understand the rate may vary . but I did not think my electric bill would of doubled the amount that my current company was chargingI went with respond because I was told I would be saving money I called *** *** to fine out what I was originally going to be charged on this bill and it would have been and respond is charging me that is not saving anything
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

I am looking to get reimbursed for what I think is unreasonable price increase in energy billbills used to be around $300-$My last bill was close to $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I still would like an adjusted refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience the customer experiencedCustomer spoke with a representative on 8/*/and a cancellation request was submittedCustomer was informed at that time that it may take the utility company up to one billing cycle from the time of the request for the cancellation to
fully take effectCustomer's account will be fully cancelled after 8/**/In addition, customer was also informed on 8/* that customer will still receive at least one more bill with our company's supply servicesIn this circumstance, customer will in fact only receive one more bill with our supply services following 8/** for services rendered 7/**-8/**.
Regarding the initial enrollment, on the application it is clearly stated that our company is a gas/electric supplierThis is further confirmed on a voice recording that occurs at the time of enrollment and on the terms and conditions given to the customer at the time of enrollment.
As customer was validly enrolled, no refund or adjustment is warrantedHowever, as a courtesy for customer's final bill, customer's account was placed on a rate of .087/kwh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
/>

Good Morning,
We are sorry the customer has been displeased with her experience The customer enrolled in a variable rate plan with our company. The rates on a variable
rate plan are subject to change based on market conditionsUnfortunately, the
energy
market performed very poorly this past winter due to decreases in energy
supply and increases in demand due to the cold weatherWhile suppliers like
Major Energy/Respond Power base the rate on a daily rolling average and hedging,
most utilities purchase energy in massive block and adjust quarterly or
semi-annuallyBecause of that, sometimes suppliers find themselves with higher
rates than utilitiesEventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets
The customer's account has already been cancelledWe will not be making any adjustments or refunds in this situationPlease contact your utility company directly for budget billing questions
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

We are sorry that the customer is dissatisfied with her experience However, no refund is due in this situation
There has been an unprecedented spike in the price of electricity
(mercantile exchange) which has adversely affected customers across the
countryWhile suppliers like Respond *** base the rate on a daily rolling
average and hedging, most utilities purchase energy in massive block and adjust
quarterly or semi-annuallyBecause of that, sometimes suppliers find
themselves with higher rates than utilitiesEventually trends reverse, and utilities
are forced to adjust their rates to make up for losses due to underpriced
supply sold to customers during high markets
While we certainly apologize for your high rate, please understand
it is merely a reflection of the electricity market where both natural gas
prices (which ***s much of the new generation stations) are at a year high,
coal production for supply is at a historic lows (for example - 48% of the
electric supply in vs37% today), and one of the coldest Januaries on
record that has pushed demand to extreme levelsAs the country moves away from
fossil fuels and towards green energy, rates unfortunately will increase until
the supply can meet demand at a more reasonable price
Again, our apologies for
your higher than expected bill.
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand that I had agreed to a variable rate plan, and that this past winter was exceptionally cold, and that the incidence of rates increasing is not a localized event, however, when in the process of canceling my account, I was researching the prices of other suppliers to see what their rates are in order to compare From the list of suppliers for my region, the average rate they were advertising was between $0.08-per kWh Respond Power was advertised at $ I am confused as to why I was changed $per kWh when the advertised rate is far below that If there is such a discrepancy between supply and demand, I would assume that the advertised rate would reflect that along with the advertised rate amongst other suppliers I also find it ridiculous that before receiving my bill for $800, I checked my account to see the "bill-to-date" and at day of a day billing cycle, the charges were only $ I find it amazing how within days we were able to accrue $worth of charges The company is correct in that I canceled my account, but I am stuck with them until April ** I just checked me account to see where my bill is currently at, and at days into my cycle, the bill is $ Regardless of the variable rate, the charges are outlandish and ridiculous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good Afternoon ***:
RE: Complaint ID: ***
Please be advised that Response Power LLC has not responded to any of my emails or telephone messages to *** (employee no.***)over the past few daysIt was agreed that the company would provide supporting documentation in the form of a telephone recording to indicate that I had signed up for a flexible rate plan and I would research my files to find the original contract stated it was a fixed rateNo contract was found in my records and my *** claims we never got any written notification of a flexible rate plan
Since the company has not produced evidence to support their claim, I am requesting a rebate of $487.75. The rate during that billing cycle was .08/KWH verses .3999/KWH The difference is the amount stated based upon the usage rate of 1523/KWHI have terminated my contract with Response Power LLC and request a refund in the form of a check from the company in a timely manner
Customer service is not one of their fortes Further, I would not recommend this company to anyone
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Again, we apologize for the miscommunication on our end Your check for $is being sent out today and you should receive it by next week
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business states that because we had a variable rate, that this was the fair market valueI have spoken with ***, the Utility Commision, as well as researched rates during the time frame notedThe rate went from cents/KWH to cents/KWH. This rate is simply not a 'fair" market rate for my area as I have not found any other companies with this rate
In addition, you have never addressed your salesperson and your promotional materials which gave a representation of your company providing "lower" rates, even when a variable rate is selected
Finally, we are appealing these charges and have spoken to *** concerning this
We have attempted to contact you for the past week, but we are put on hold for hours
Yesterday, April ***, we were on hold for about 1/hours and then I hung upI sent an e-mail to your company requesting an e-mail or phone call concerning our appealNo one has called or e-mailed, although your website stated that within hours we would have a response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The PA Attorney General's office is now actively investigating the many complaints that have been generated by the sudden spike in energy costs for the months of January, February and March from those who offered to be suppliers of electricity and something tells me that reference to Respond Power will somehow make it into the investigation
And yes, I can read that they have no intention of rectifying their greedy behavior, but I want to thank the Revdex.com for follow-up
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,
While we agree that what the customer has presented is a fixed rate, at the time the customer enrolled with our company, over three years ago, we were not offering a fixed rate via the webIf the customer reviews his previous bills, he will note that his rate fluctuated during nearly every billing periodThis indicates he was enrolled in a variable rate plan
Regards,