Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[It is unheaa rate hike of 143% within one month. Give me a price break so that I can pay off the bill.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The salesperson, *** *, assured me that the rate will not go up more than *** *** *** He lied to me and my husband after we asked him about the variable account rate That is inappropriate behavior by sales representative to first say that he is part of the *** *** *** branch, and then after we had questiolied to our faces about the variable rate It is not written anywhere but it was spoken several times in the conversation that the rate would not go more than *** *** *** You your sales personnel falsely advertise the product and blame it on the customer I want to get the money that I over payed back The companies reply is very poor I am very disappointed with their reply What does cold January have to do with increase rate of double and triple the amount of KWH price that I signed up to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,
We are sorry the customer remains unhappy
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The account holder's name is *** *** and the account number is ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

We apologize for any inconvenience the customer may have experiencedCustomer enrolled on a variable rate plan and was billed in accordance with the terms and conditions of that planCustomers on the variable rate plan may see savings of up to 10% over the course of a year, in comparison to the
utility company. Customer's service will discontinue on 1/**/15. No refund will be issued as customer has, and will, be billed in accordance to the terms and conditions agreed upon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The excuse of "one of the coldest winter's on record" or "polar vortex" is a poor excuse for rates tripling We ordered our electricity DURING the so called coldest winter on record and polar vortex We were suckered into a rate with no indication from Respond Power that we'd be blindsided the very next month (and if you look at the historical complaints, YOU KNEW THE ISSUE EXISTED AND YET NEVER SAID A WORD TO YOUR NEW CUSTOMERS) While the excuse of a cold winter can be used legally, it is an unethical practice that has gotten you in trouble with the vast majority of customers who have switched, being convinced by your advertising tactics and trickery Just a few months ago (December 2013), Respond was advertising this variable rate at $0.0699/KWH making it seem like it was the solution to everyone's high electricity bills I get that other companies have done the same It does not excuse the practice It also does not give any validity to your "cold winter" argument, as you were suckering people into those low rates after this cold winter had started The PUC's explanation, which was published in February of came months after I changed electricity providers You could have been a good business and talked with your customers, given them notices, given them an out You knew exactly what you were doing and were banking on the fact that there was no legal recourse and no recourse with the PUC Some advice whether you're willing to listen or not - it's bad to treat your customers this way You will not stay in business long
I will consider this matter resolved only if the following condition is met:
* Since I am stuck with your rates for the next billing period until the actual switch happens from canceling your service, I'd like the two months that will be billed at your rate of $0.1999/KWH (March and April) reduced to $0.08388/KWH This is a generous 20% increase over the first month's rate of $0.0699/KWH Your tripled rate is robbery and no reasonable person would say that it is a fair price or a VALID price for that matter This is within your power to do so regardless if I have already canceled Heck, I'd be happy if for those two months, you charged me your current fixed rate of $0.0952/KWH So that you don't have to do the math, that's me asking for you to reduce my March and April generation bill from you, if using those rates, to somewhere in the range of $- (based on actual KWH usage) The March bill was for KWH
If this matter remains unresolved, I will be taking the next course of actions:
Whatever the next steps are with the Revdex.com
Filing a complaint with the PA Attorney General on the basis of price gouging
Hiring a lawyer.
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
While they are STILL lying about competitors rates (I called several to check, including PPL themselves) I apparently did not read what I was signing up for well enough, nor was it accurately explained to meMy own fault, even if the business practices of this company are deplorable
Sincerely,
***

We have spoken with the daughter and will be sending a $courtesy check to her parents

Our customer service has responded to this customer

Good Morning,
Unfortunately, the energy
market performed very poorly this past winter due to decreases in energy supply
and increases in demand due to the cold weatherWhile suppliers like Major
Energy/Respond Power base the rate on a daily rolling average and hedging, most
utilities purchase energy in massive block and adjust quarterly or
semi-annuallyBecause of that, sometimes suppliers find themselves with higher
rates than utilitiesEventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets
Regards,

Good Morning,
We are sorry the customer remains unhappy with our responses
Regards,

Good Morning,
Please see the previously attached sales agreement where you enrolled in a variable rate plan Again, we do not have control over your usage If you dispute a meter reading, you need to contact your utility directly
Regards,

Good Morning,
We assure the customer that the final rates were in no way retaliatoryHad the customer remained with our company, the rates would have been exactly the sameThe rates reflected the market and not the customer's decision to cancel
Regards,

Good Evening,
The customer seems pretty knowledgeable about the risks of a variable rate. He also seems knowledgeable about the current energy market and that the prices have skyrocketed. We did offer the customer a fixed rate, but he did not accept that offer. We
can't refund the rate, as that is the market price. In addition, we have sent the account for cancellation immediately. It is up to the utility to perform the actual switch. We advise the customer to sign a fixed rarte with a supplier and to contact the utility about a budget billing plan
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Response power misrepresented itself/feesI understand the concept of a variable rate however your company misrepresented itself when I was told the pricing was competitive with PecoCOMPETETIVE! The bill was 4x as much! So although you may attach all the verbiage you would like, this has not been resolved to any satisfaction at allI would of at least expected for respond to have credited this months bill to what it would've been with PecoIn such desperate economic times I find it completely reprehensible that this huge company has decided to take such extreme advantage over it's consumers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How do they not know who we are?!?! The account with *** is in my husband's name His name is *** *** I do not have the account number with me at the moment as I am at work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience the customer may have experiencedAs customer states, the account was active since August of Since then, our company name and contact information has appeared on her electricity bills timesCustomer states that she called to cancel in August of All
calls to/from our customer service department are recorded and storedUpon searching for a call from the customer, none exists, other than the call from earlier today (10/**/14).
Further, customer was enrolled by her daughter who stated she was over the age of and authorized to make decisions on the accountIt is the company's position that the enrollment was valid and no refund will be issued.
A cancellation request on customer's account was made todayThe utility company will fully process the cancellation in 1-billing cyclesThe customer may contact her local utility company and inquire into the exact date the service will be dropped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has not given me an answer to my request for a refundI requested that my bill, last months and the upcoming month, be adjusted to to the $per kWh that was promised and guaranteed to me by their sales representative. Also, they have not addressed as to why their sales reps continue to go around and tell blatant lies to us, their potential customersIn not one of the complaints I have read, has this company addressed this issueIs this the type of business that their company practices and conducts? To have their sales reps tell us one thing, and in their contracts they have something completely different writtenAlso, as I have recently seen on *** the company charges a $termination/cancellation feeIf this fee applies to me I would like to have it waived
Please, also note that on the provided website, their price structure is listed as "fixed" and not "variable"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Stefanie Star

Customer should contact the local utility company to address the billing concerns in this circumstanceThe utility company must process a cancellation request before it becomes effective and here, there was an error by the utility company in processing the initial cancellation request in January

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Once again !Respond Power, you are avoiding accepting responsibility. Our usage has been lower this year than last year there yet our bill is sky high, there is absolutely no reason to be charging customers .39/kwh!! This is truly gauging your customers. I request that you give us half of them amount you have charged us back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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