Respond Power

We are sorry you are unhappy with our service and will deal with the Attorney General at the appropriate time
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The price that Respond Power charged was not a result of higher energy prices. I spoke with a representative of my local utility (PPL) who stated that their energy charges for the month were actually slightly lower than the previous month. This is simply a case of Respond Energy "gouging" customers with absurd charges (cost per kwh increased from cents to cents)
I know there is nothing I can do to force the company to provide a partial refund, I would just like Respond Power's predatory pricing practices to be publicized so that others know what this company does and, with full knowledge, can avoid doing business with them
I thank you for your assistance with this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not except Respond Powers responseThe message does not explain how they cannot field any of 5-phone calls made during their regular business hoursOnly after filing a complaint to the Revdex.com did anyone from Respond Power try to reach out to meFurthermore, Respond Power claims to have sent a letter to my place of business before the rates skyrocketed to over 3x's the agreed upon rateAs they're attempt to resolve my situation is to send a blanket email siting "Global Vortex" as the reason for their price gouging, I decline this feeble attempt
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This matter has been resolved through our customer service department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was misinformed and misled when told a year ago that when the variable rate goes into effect it would remain comparable to the rate of the provider (PPL) PPL's variable rates did NOT spike but instead remained around 8-cents per kwh How is this accurate information? I was coerced into a contract under pretenses They did NOT have variable rates anywhere near comparable to the provider (PPL)
The rebate to which I was offered ($approx $less than the amount I was over charged) was contingent upon my resigning with Respond Power on a fixed rate of cents/kwh I informed them I was not interested in continuing any type of contract with this company as I feel as though I had been deceived and again, contracted under pretenses I was informed the only way to get the rebate would be to sign a new contract with them I feel this is absolutely horrible customer service I requested that they terminate my account immediately I am completely disgusted and am seeking further compensation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Good Morning,
We are sorry that the customer has been dissatisfied with our serviceThe customer enrolled in a variable rate plan with our company. The rates on a variable rate
plan are subject to change based on market conditionsUnfortunately, the
energy market
performed very poorly this past winter due to decreases in energy
supply and increases in demand due to the cold weatherWhile suppliers like
Major Energy/Respond Power base the rate on a daily rolling average and
hedging, most utilities purchase energy in massive block and adjust quarterly
or semi-annuallyBecause of that, sometimes suppliers find themselves with
higher rates than utilitiesEventually trends reverse and utilities are forced
to adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets
As the customer notes, the account has now been cancelled
Regards,

Good Evening,
We do not have the account holder's name or address to fully respond to this complaint, but we will respond to what was stated by the complainantThe sales representatives of our partner vendor are prohibited from representing themselves as agents of the local utility
We protect against this in four ways: (1) the reps must wear Respond Power/Major Energy branded clothing; (2) the reps must wear an identification badge; (3) the sales agreements have our company name and logo on them; and (4) the third-party verification call asks the customer if they understand that the reps do not represent the local utilityThat said, we will certainly take the customer's concerns into account as we continue to evaluate sales practices
Thank you,

Good Afternoon,
According to the complaint, the
customer states that she is unhappy with the recent rate being charged
The customer agreed to a variable
rate contract, meaning her rate would be determined by the energy market
As has been
widely reported, there
has been a spike in the wholesale energy market which was reflected on the most
recent billThis is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on recordWe are referring customers to the
February ** press release from the PUC regarding this issue(Please see
attached) In addition, this is not just happening in Pennsylvania.
Please see this link relating to New York prices as well
***
Finally, the account has been
canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget
billing concerns
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards
** *** *** *** *** *** ***
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response made by the company offered nothingIt was simply justification of the rates they chargedThey use technical terms like "polar vortex" to try to make it acceptable to price gauge their customersRespond Power has "The Respond Power Promise" listed on their website, ***. In dealing with Respond Power, they have broken every one of the things they promise to their customersChoosing Respond Power has been the biggest mistake we ever made
Sincerely,
***

Unfortunately, because the customer was validly enrolled in our variable rate program, no refund is warranted or dueAs explained earlier, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets. It is unfortunate the customers enrolled in the variable rate program experienced high rates, however those rates were determined by market conditions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I realize nothing will come of this and there's nothing I can do However, I will not officially state that they have resolved my issue The case might as well be closed but I will not check the resolved box
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,
We are sorry the customer is dissatisfied with our previous response However, we will not be issuing a refund in this situation
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Respond Power did not address my concerns in my last email They were completed avoided I would love to speak to customer service, however, in my experience, that has proven to be a fruitless endeavor I know that they will continue to avoid my complaint but I cannot accept their response at this time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded with the statement below:
"We have waived the $cancelation fee for *** ***
Her service end date is 4/*/14, at which time she will resume service with ***."

Good Afternoon,
According to the complaint, the
customer is unhappy with the recent rate being charged
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market
As has been widely reported, there
has
been a spike in the wholesale energy market which was reflected on the most
recent billThis is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on recordWe are referring customers to the
February ** press release from the PUC regarding this issue(Please see
attached) In addition, this is not just happening in ***.
Please see this link relating to New York prices as well
***
Finally, the account has been
canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget
billing concerns
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards
** *** *** *** *** *** ***
*** ***
*** *** *** * *** *** ***
** ***
*** * *** *** *** *** *** ** *** *** *** *** *** ***
*** *** *** ** ** *** *** *** *** *** ** *** *** **
*** *** ** *** *** * *** ** * *** *** ***
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*** * *** ** *** *** *** ***

Good Afternoon,
"">
According to the complaint, the
customer is unhappy because of high rates. We have already sent a
cancellation request to the Utility, as the customer had called up our customer service to request a cancellation
Additionally, as has been widely
reported, there has been a spike in the wholesale energy market which was
reflected on the most recent billThis is merely a reflection of the current
energy market where a shrinking supply of electricity is under the strain of
massive demand due to one of the coldest Winters on recordWe are referring
customers to the February press release from the PUC regarding this issue
(Please see attached) In addition, this is not just happening in
Pennsylvania. Please see this link relating to New York prices as well
***
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards

Good Afternoon,
The customer spoke with one of our customer service representatives yesterday about his bill If he has further questions he should speak contact customer service If he has questions about budget billing, he should speak with his utility
Regards,

On Oct** a representative of this company rang our doorbell and spoke to my year old husband She called a number and entered our account numbers for electricity & gas She had no information in writing and my husband was unable to explain what he agreed to We still have nothing in writing and it is Oct** We are told we will have to pay a $early cancellation fee For what? We have not signed anything and have no paperwork from Respond Power We have cancelled this agreement, whatever it is, and think undue influence was used on my husband

Good Afternoon,
We are sorry that the customer continues to be dissatisfied with our response I have attached the sales agreement to verify for the customer that they had enrolled in a variable rate plan Again, we are sorry for your experience
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I think it is a disgrace that I could not lower or even find out what the second month rate would be for my account.
Disgraceful!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***