Reliable Appliance Service

We came out to a property owed by the customer, tenant opened the door and we proceeded to diagnose their system. It was an old system r-22 refrigerant and used a electricity for heating. You can no longer use electricity as primary source of heat and we needed to change the system to a heat pump.... We provided a system replacement estimate for total of $6,000, upon it's acceptance we took $500 deposit Ck# [redacted] and set up a replacement date and time (The service call was never charged). On the date of the installation, crane company was running late and we were forced to lift it by hand in order to make all our appointments, we send another technician to the property and paid crane cost to our installers who did raise the unit to the roof. When the job was completed customer refused to pay to the installers and asked for [redacted] the original technician to call him, [redacted] did as customer asked and we tried to run the card for the balance of $5,500, however the credit card was not going through. We advised customer to call his Credit Card to clear the funds, they did and we charged the balance. If for any reason customer has any problems with equipment installed they can contact us, as they are under a warranty. See picture attached of what technician left behind when he accepted a deposit for the job.

Thank you for your feedback Our records indicate you've initially paid $for vent cleaningOnce the vent was cleaned, the dryer started to heat properlyUnfortunately, we can not provide an explanation as to why it was clogged again, as there could be multiple causes of the issue

We can not predict the life expectancy of any air conditionerPlease refer us to a company that has such capabilitiesServices were rendered in accordance with our contactual agreementFurthermore, a partial refund was approved as an attempted gesture of customer satisfaction

Please follow dispute procedures listed on the back of your invoice

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not accept this response because, I did not purchase another part and do the work myself as statedI purchased the part that the Reliable technician instructed me to purchase, which turned out to be the wrong part, because he misdiagnosed my problem, he caused me to purchase a Special Order part, therefore it could not be returned Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am disputing Reliable Services statement that they have records indicating a payment of was madeAs noted in the previous paragraph I have included a copy of the posted check paid to Reliable Service in the amount of 135.00.I am also disputing the claim that they were hired for a vent cleaningI originally called Reliable Service to repair my dryer that, for unknown reasons, was not heatingThe technician came out and I was told that he fixed the issueI then immediately attempted to use the dryer and discovered that it continued to not heat and therefore was not repairedUpon calling Reliable Service and notifying them of this I was advised by a company Customer Service Representative that any additional services to repair the original issue were covered free of charge by Reliable Services warrantyShe then proceeded to schedule another service appointment to repair the issueIt was not until several missed appointments later and another failed attempt at repairing my dryer that I was told by a company supervisor that I needed to contact a different company for a second opinion and to hire a professional vent cleaning service because Reliable Service does not provide any vent cleaning services.I originally asked that the job be completed by Reliable Service to resolve this complaintHowever I have since had to pay another company to order and install parts to repair the dryerAnd now it is operating fineI would like a refund of as they were paid for a job/service that they did not provide or complete.Thank you, [redacted]

We came out the the customers home and found that refrigerator needed extensive maintenance, the condenser which is located on the top of the refrigerator was completely cloggedWe proposed an estimate and up on acceptance proceed with a repairThe ice maker was not operating at the time since the temperature in the unit was not cold enough to freeze the ice and in some models ice maker has a thermostat installed inside where in the case temperatures are not as low as it should be the ice maker will not turn on at allThe repair we performed were done at the top of the refrigerator where we had no need to work inside of either fresh food or freezer unitsCustomer called for a recall stating that the ice maker was not working, we came out and provide an estimate on repair, at that time customer claimed that our technician broke the ice makerAt the time of initial service we would have no way to check ice maker operations since the temperature in the fridge was not cold enough yet after repairOur technician did not break any ice makers at the time of service, we simply don't have the need to do that.Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details... of the offer I reviewed appear below. Dear Mr. [redacted] ***,This notice is in response to your letter dated August 24, 2017 with regard to the Bank of America check in the face amount of $155, I stopped payment of this check for the following reasons:Your company, called "Reliable Appliance", dispatched a technician to my homé on Thursday, July 6, 2017. The technician's name was ***. He inspected my refrigerator, but completed no repairs. [redacted] provided an estimate of $443.80and promised me and my wife that the parts would be ordered and he wouldreturn the following Tuesday, July 11 2017 to complete the repairs.Tuesday, July 11 , 2017 came and went with not a single visit or phone call from your company. It was on this day that I started making several calls between July 11 and July 17, 2017. My phone records will reflect that I repeatedly attempted to call your company and ensure that your company was going to complete the jobfor which had initiated payment in the form of a deposit of $155. This deposit to be used as a down payment for parts and labor, and the refrigerator wassupposed to be repaired on 7/11/2017. I recall attempting to reach your company by phone four times alone on Monday, July 1 7, 2017.Each time diat I contacted "Reliable," I was told by your female receptionist that [redacted] would call me back. No one from your company ever retumed my telephone calls. Your company left me with a broken refrigerator and I lost over $400 worth of meat, vegetables, and dairy products. I am 87 years of age and my wife is 83 years old. I am a retiree on a fixed income who goes to dalysis 3 tirnesa week. We depend on our refrigerated food to sustain our nourishment and keep our food and/or medicine cool as required. This one-sided businessexchange caused my family undue stress and financial hardship. I do not have the disposable income to pay for a job that is not completed as promised. I do notknow how you manage your business, but your business became "Unreliable." It is very unprofessional and completely unacceptable for an appliance repair company such as "Reliable" to take advantage of the elderly and disabled, and I am outraged by this awful experience. The fi• st time I heard from your company since July 6, 2017 was from your letter dated August 24, 2017. Your letter specified that I was to "refrain from calling our office to resolve" this matter. Your business practices are appalling!After my repeated unsuccessful attempts to contacl 'Reliable Appliance," I had no choice but to hire anofrer company to repair my refrigerator. I have been a respectfulcitizen of fis country for many decades, and I have worked hard and raised my family to be decent and law-abiding citizens. I am thoroughly disgusted with your company and your business practices. I will not be bullied to pay you for a job that you did not complete. I should not have to waste my time to write you this letter. These are my sunset years. I suggest that you take fre time and talk to whomever on your staff was supposed to complete my job and investigate why an 87 year Old customer would be so upset over the complete silence of your company over a seven-week span from uly 6, 2017 to August 24, 2017. Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Still charged me for a crane that never came. The entire condominium complex is electric and not gas. They never told me that they couldn't put electric heater back in instead had to put in a heat pump. They lied to me and said the "coil" was missing from my heater and the one removed still had the coil in it. Besides, the unit they put back in is not a heat pump but an electric heater like the original one that was removed. They did charge $50 for a service call and I paid [redacted] cash. It was never deducted from my bill and I never received a refund. These people take advantage of the elderly and people who trust and believe in them. All they want is as much money as they can take from you. Not a reputable company. Regards, [redacted]

Unfortunately this is a situation beyond bureau's scope of expertisePlease follow the instructions listed on the back of your invoice

Thanks for your feedback. As we have previously attempted to clarify, you are ineligible for a refund of the service call due to failure to follow our simple protocol. You've received a response with an update within hours of reaching out to us as per instructions on the back of the invoice. It is... unfortunate you've waited four weeks to do so. Nevertheless, services have been rendered in accordance with our agreement.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This is COMPLETELY UNACCEPTABLE response from them and it is very, very typical of what they have been counter-accusing me about As you can see, they are completely denying responsibility for the damage they caused to my ice maker In fact, in their response, they are accusing me of my fridge having extensive problems, which is absolutely INCORRECT Yes, we have a thermostat problem, and our door handle is loose, but that is it But instead of showing the sincerity and professionalism to fix what they broke, they are accusing me, the customer, of making claims As you can see, they are doing everything possible to deny responsibility of the damage their technician caused to my fridge ice maker by making a preposterous claim that our ice maker spontaneously became bro [redacted] the moment after his technician left our house on 8/18/2015.We COMPLETELY REJECT this accusation, and that is why we are filing this claim against them, and it is so unsurprising they are completely denying any responsibility for what their technician did to cause this damage to our fridge ice maker.Once again, we request Reliable Appliance Services to do the right thing for their customer, show some professionalism, and admit their employee's mistake, and fix our fridge ice maker at no additional cost to us If we had known that they had broken our ice maker, we would never have paid them the initial fee of $on 8/18/2015.We ask for your help and support to get to a responsible and professional outcome to this ridiculous and unacceptable situation.] Regards, [redacted] ***

Follow the instructions listed on the back of the invoice, as your inquiry is beyond bureau's scope of expertise

Thank you for your feedbackThis issue has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I recently had a great experience with this company I worked with Mike on a significant repair for my built in refrigeratorThey were very quick to respondHe talked us through the options and were very knowledgeableTheir proposal was the most competitiveThey made the repair a priority as they understood how important it was to get it working quickly and were so flexible at working around my scheduleFollow up was awesome and timelyI will use them again when I am in need of any appliance repair and would highly recommend them!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please review the invoice reflecting job authorizationOur hourly rate is not calculated by hourly basis