Reliable Appliance Service

Deposits are obtained once a mutual agreement has been reached (i.e estimate/diagnosis provided and accepted)Please refer to the back of your invoice for further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a report here from a certified BOSCH repair technician who recommended repairs and assured me that plumbing services are not necessary, nor is it necessary to move refrigerator out of its current location to perform needed repairs, which your technician recommendedIt further proves that your technicians are incompetent and rudeBuyers be aware!

We provide an estimate prior to engagement in any repairsThe service call fee in the amount of $is a diagnostic/trip charge in event no repairs being performedWe hope this clarifies your concern

Thank you for your patience

We tried to call you, but the number provided does not appear to be in serviceWe were able to confirm the part is available and can be delivered from the manufacturer within seven to ten business daysHowever, in order to set things in motion, we need to obtain a deposit for the part order Please contact us to arrange: ***.***@reliableserviceco.com

Differences in professional opinion are common in our industry

The drum has been ordered, but the part is on back orderWe have advised that you will be contacted once the part arrivesWe havent called because the part has yet to arrive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response that the parts in question did not have part numbers on them is incorrect Their technician did not even see the parts in question because they were covered in ice when he was there and he made no attempt to view the parts I removed the ice from around the thermostatic switch and discovered that the seal had pulled from the housing separating the electrical connectionI in fact did get the part number off the thermostatic switch and went to an appliance parts store and purchased the replacement part for less than $I installed the part and the refrigerator has been working ever sinceI still request the refund of the money because the technician did nothing to earn the money charged Regards, [redacted] ***

A whole lot could of happened during the two years after we've performed the repairs, and the warranty for the work has expired

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since their response and their coming out to perform a repair the refrigerator is now leaking water on our hardwood kitchen floor.So please let me know Regards, [redacted] ***

We came out to the house to check LG washer machine, our service call to come to the house is $and customer are notified about by phoneOur office staff are not a service technicians and always advice that a technician could come to the house to assess a problemWe got to the home looked at a washer that had no mechanical failures and customer complaint was that it was smelling of a moldWe advised client to try and run a cycling pouring vinegar solution inside or purchase a cleaner solution in Lowe's or Home DepotNo refund is due, we only charge a service call

If you claim arrangements were made to cease processing of the payment, placing a stop payment on the check would not have been necessaryFurthermore, we do not have a record of such claimPlease discuss the matter further with debt collector

Please follow the instructions listed on the back of the invoice for inquiries of such nature

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***e

We appreciate your feedbackPlease follow the instructions listed on the back of your invoice, if you wish to request for a refundThank you

RevDex.com: I have reviewed the response made by the business in... reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] *** We were not given a repair estimate upon arrival of technician. He only cleaned heads and igniters for twenty minutes and the bill was $255.00?? then the technician verbally told my husband that the bill was $295.00 which is what he wrote the check for. I have been waiting to hear back from the manager. This is highway robbery for a simple cooktop repair and I would not have done the repair had we been told $295.00. That works out to $885.00 an hour! I have never heard of such a thing.

Thank you for your feedbackWe obtain a deposit to ensure the transaction between you and us will occurHowever, part availability is a factor beyond our controlPlease refer to the back of your invoice in order to properly resolve your concern

Upon initial arrival the appliance was not cooling at allAfter we've replaced the timer, the appliance began to coolHowever, several weeks later we were contact for a recall appointmentDuring the second visit, the appliance was cooling but not defrostingThis was a separate issue and additional repairs were declined by the consumerPlease follow the instructions listed on the back of the invoice should you have the desire to request for a refund

You were advised to contact an actual vent cleaning company due to excessive accumulation of lint and other debris located in the vent beyond a physical reach

We consider placing a stop payment on a check that was issued to us unethical, regardless of the circumstancesOur company incurred additional unnecessary fees for a returned checkThe back of your invoice explicitly states the action to be taken should the services rendered deemed to be unsatisfactoryHowever, you have failed to follow those instructions and placed a stop payment on the checkWe hope our explanation is clear as to why your account was sent to collections