ReferralCars, LLC

We're sorry to hear that you feel we are a scamWe are certainly not a scamIf you check out FB page you can see that we have other campaigns other than ZoomBenefits for what it's worth.? ? Either way, we've refunded your account in full so please look for that money within 3-business
daysWe have a 4.5/rating on Google, same on Glassdoor, 90%+ positive reviews on Revdex.com and we are verified as a trusted company on RipOff ReportWe are sorry you had a poor experience based on your your research online but we wish you would have stuck with your campaign so you would have known for yourself.?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

We are very sorry to hear about the overdraft on your account and we are more than willing to make this right with you. As some background, the renewal fee for keeping the phone number active followed the terms of service that you agreed to when you agreed to our service and we'd be happy to provide...

those terms if you do not have them. We notified you via email 5 days prior to the charge on your card and we also emailed you a full receipt of payment. Regardless, we are sorry that for whatever reason the charge was missed resulting in the overdraft fee. We  will refund the $8.76 and if the bank does not waive that overdraft fee like they should in this case we would be happy to send you the full amount of the fee via PayPal. Again, we're sorry for the miscommunication and look forward to making this right.

Hello, We're very sorry to hear of your displeasure with how things are set up with us. Allow me to clarify some of the points/questions you have brought up. ReferralCars is the vehicle advertising company you signed up with. ReferralCars is in the business of matching drivers with businesses...

for an advertising campaign. In your case, you were matched to advertise for ZoomBenefits. In order to track activity from your decal including sales and commissions we contracted with Clickfunnels who provides the software necessary to do that reliably. It sounds like your issue with Clickfunnels is that you click on the support button expecting live chat but didn't get immediate support. This seems to be an issue on their end that is unrelated to ReferralCars or your campaign for ZoomBenefits. If you'd like to get a hold of us please call us at 888.789.8424 or email us at [email protected]. Contacting click funnels (who's just the software provider) won't reach us.  Hope that helps to clarify. If you'd like a refund or anything else let us know and we'd be happy to provide that for you!

First of all, we are really sorry that you didn't have a successful campaign! This does happen sometimes which is why we offer the gift card guarantee. Per the terms of the guarantee which is clearly stated multiple times, the gift card guarantee is for a $100 gift card to restaurant.com. If for...

some reason you are having a hard time redeeming the gift card through the restaurant.com app we would have to ask that you reach out to their customer support as they would be the only ones who could trouble shoot the issue for you. Restaurant.com is the single largest provider of gift cards and discounts in the United States which is why we partnered with them to provide the guarantee. Regardless of the issues however, we are more than happy to issue you a complete refund of your decal and any add ons that you had. We wish the situation were totally different for you and that the campaign was successful and since the guarantee hasn't been the easiest thing to figure out we'd love to offer the refund to you. We'll process the refund now so look to see that money back in your account within 3-5 business days.

We are so sorry that we haven't been able to make this situation better. The multiple times that we refer to with regard to the restaurant.com gift card guarantee is first in the explainer video you watched before signing up, next the guarantee is clear in our terms of service that you agreed to before you signed up and we also have a couple articles explaining the guarantee in our FAQ. Again, we are so sorry you haven't had a positive experience so we've already gone ahead and refunded your account in full so look for that money to be returned within 3-7 business days per bank timelines. Restaurant.com and their app have been raved about in the press and with their customers so if you are still having a hard time we ask you to please reach out to their support so you can get that taken care or. Let us know if there is anything else we can do for you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry that continue to have a problem. We would be happy to provide you a refund however the information that you’ve provided here in the complaint does not match any record in our system. We tried looking up your email and phone number and both come up empty. This is the first complaint of this type we have received out of literally hundreds of thousands of drivers so while we’d love to help, we also have our hands tied a bit. Please provide the info you submitted to us if you indeed have done business with us. At this point there isn’t anything else we can do. Lastly, to say we don’t do business with clickfunnels is silly. The agent who was slow to respond to you must not have known or understood what you were getting at. Clickfunnels is a multi billion dollar company and has many accounts like ours to their name. Either way, the problem doesn’t appear to be of our making. Though we are willing to still do whatever you need to make it right.

We are very sorry about this customers experience with our campaign matching and customer service. We are happy to take feedback such as this customers so that we can improve in both of those areas but we are not misrepresenting what our business does at it's core. We offer campaigns based on area...

availability and because of this customers location they were offered a campaign where the decal was in fact free but required a shipping fee of $6.95. We have received overwhelming feedback from our drivers that in the event that there is not a base pay campaign available in their area that we still offer them a commission based campaign where the driver may need to pay a shipping fee. We feel badly that the driver feels we've harassed them during the campaign matching process and we're looking into the customer service agents interaction with this driver to determine what all was said and when. We take great pride in our customer service so if this agents responses are not up to par we will re-train and take other appropriate action. With regard to pointing this driver in the direction of a different company...we feel like that practice is perfectly aligned with our company vision and we will continue doing such. We feel like if we aren't able to match a driver to an acceptable campaign that we should give other companies a chance to match that driver. At the end of the day drivers sign up to get paid to advertise on their car and if that's not possible with campaigns we have available we will gladly point the driver in the best direction possible.

Complaint: [redacted]
I am rejecting this response because: It was not stated "multiple times" that the gift card was for a barely usable app. This company is a complete fraudulent joke.
Sincerely,
[redacted]

I'm sorry you feel we are a scam. We are definitely not a scam but if the campaign didn't work for you I'm very sorry. I've refunded your account in full and you will see that money back in your account within 5-7 business days. If there is anything else we can do for you I'd be happy to help. Email...

or call us any time.

Complaint ID #: [redacted]Customer Name: [redacted]Response: We are embarrassed that the core feature to our business model was broken for this customer. Our program (tracking/reporting of sales from our advertisements) depends on software that receives an inbound sms message with a unique keyword...

in the message and then relays a response back that is unique and based on the specific keyword that was sent. We outsourced this piece of software because we didn't have the resources to build our own platform and the company that we paid to manage this service had several outages between November and December of 2017. The outages affected a small number of our drivers but obviously for a company like ours that depends on this software working 100% of the time this is not acceptable. In this case, she requested and received a full refund on 12/20/17. We obviously agree that because of our failures she deserved that refund. In response to the outages that we experienced in late 2017 we invested in building our own software solution which was started in early December and finished in January 2018. This new system was built at great cost to us but out of obvious need. To address some of the other points in her complaint, we are also very sorry for how the email came across to her that suggested she sign up for the company that she was advertising. That is indeed poor taste and we have actually received that feedback from others. We have since stopped suggesting that our drivers participate in any service related to the company they are advertising for. ZoomBenefits or otherwise. We are again embarrassed at how that came across. We hope that this explanation helps to clarify some of the problems we had that caused this customer to be unhappy with our service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]