ReferralCars, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello! We are sure that there must be some type of miscommunication that is causing this complaintOur website at www.referralcars.com has maintiained over 99.99% uptime since it was launched and is the only location where a driver can login to their accountAttempting to login anywhere else
including indeed.com or any other website (even if that other website is where you originally applied to become a driver) will not workAdditionally, when a new drivers signs up to our program we send several emails and each has a link to the login page for driversOur Reviews on Revdex.com are positive with the exception of a couple complaints due to issues with the keywords on our decals (which have now been completely resolved)Our rating on Google is out of starsWe simply are not a scamRegardless of the reason for being unhappy however we are more than willing to refund your account in full and will do so nowYou can expect to receive your refund back in your account within 3-business days as that is the standard time that banks take to return moneyIf you have any other questions please reach out to us via [email protected] or by calling We are more than happy to explain anything further

Complaint ID #: ***Customer Name: *** ***Response: We are embarrassed that the core feature to our business model was broken for this customerOur program (tracking/reporting of sales from our advertisements) depends on software that receives an inbound sms message with a unique keyword
in the message and then relays a response back that is unique and based on the specific keyword that was sentWe outsourced this piece of software because we didn't have the resources to build our own platform and the company that we paid to manage this service had several outages between November and December of The outages affected a small number of our drivers but obviously for a company like ours that depends on this software working 100% of the time this is not acceptableIn this case, she requested and received a full refund on 12/20/We obviously agree that because of our failures she deserved that refund. In response to the outages that we experienced in late we invested in building our own software solution which was started in early December and finished in January This new system was built at great cost to us but out of obvious need. To address some of the other points in her complaint, we are also very sorry for how the email came across to her that suggested she sign up for the company that she was advertisingThat is indeed poor taste and we have actually received that feedback from othersWe have since stopped suggesting that our drivers participate in any service related to the company they are advertising forZoomBenefits or otherwiseWe are again embarrassed at how that came across. We hope that this explanation helps to clarify some of the problems we had that caused this customer to be unhappy with our service.

We are very sorry to hear about the overdraft on your account and we are more than willing to make this right with youAs some background, the renewal fee for keeping the phone number active followed the terms of service that you agreed to when you agreed to our service and we'd be happy to provide
those terms if you do not have themWe notified you via email days prior to the charge on your card and we also emailed you a full receipt of paymentRegardless, we are sorry that for whatever reason the charge was missed resulting in the overdraft feeWe will refund the $and if the bank does not waive that overdraft fee like they should in this case we would be happy to send you the full amount of the fee via PayPal. Again, we're sorry for the miscommunication and look forward to making this right.

We are sorry that continue to have a problemWe would be happy to provide you a refund however the information that you’ve provided here in the complaint does not match any record in our systemWe tried looking up your email and phone number and both come up emptyThis is the first complaint of this type we have received out of literally hundreds of thousands of drivers so while we’d love to help, we also have our hands tied a bitPlease provide the info you submitted to us if you indeed have done business with usAt this point there isn’t anything else we can do. Lastly, to say we don’t do business with clickfunnels is sillyThe agent who was slow to respond to you must not have known or understood what you were getting atClickfunnels is a multi billion dollar company and has many accounts like ours to their nameEither way, the problem doesn’t appear to be of our makingThough we are willing to still do whatever you need to make it right.

Complaint: ***
I am rejecting this response because: After a few hours Clickfunnel did respond via email and made it very clear to me in several responses that they are not familiar with Referral Cars, have never heard of the company and definitely do not work with your company. How can that be if you are telling me that this is how the process works? I believe that you are all a scam and play "DUMB" when being called out
Sincerely,
*** ***

Hello, I'm really sorry to hear that you had a hard time when you put in your credit card informationOur software runs everything encrypted and is PCI compliantIt looks like from the logs that you submitted the purchase, then hit the back button and then clicked submit againWhich is why
you were charged for decalsIt looks like the first one you attempted had the upsell attached to it when you clicked on the upsell box and clicked submitOur system doesn't click buttons for you nor does it add charges that you don't wantRegardless, I've refunded your account in full so look for that money within 3-business daysThanks.

I'm sorry to hear you've had a hard time and I want to address your concernsFirst, we have a day commission guarantee so it doesn't look like you're quite there yetWe ask that our drivers give us that time because sometimes it takes that long to make a commissionI've gone ahead and refunded
all your money so please look for that back in your account within 3-business daysAs for the email about activating your decal, if your decal isn't activated then it won't track which may or may not be the problem here but I'd suggest getting a hold of customer service to double check to make sure that part is doneWe're sorry things haven't gone smoothly with you and apologize for the inconvenience.

Complaint: ***
I am rejecting this response because:they make it
seem like there are real people sending these emails, so an honest expectation is that when you send a response someone is going to see it and act accordinglyThis company is a scamAnd I will be sure to let as many people as I can know this and they don’t care if they harass people and do not compensate those the have harassedI’m very glad I chose not to do business with them.
Sincerely,
*** ***

We're sorry to hear of you experience so far. It sounds like you paid shipping for the decal and earned money with us but I believe you are mistaken with the rest of the detailsAs per the terms of payouts, all drivers are paid out on net terms meaning your commission that you earned
will be paid days after it was earnedThis is to protect against fraud and refunds for these commissionsWe do NOT have a minimum cashout for the payout so you do not need have $in your account before cashing outYou must be mistake there I'm sorry. The post about our referral system not working affected a small number of drivers and you were not one of them so there isn't anything to worry about there eitherI hope you reconsider your stance towards our company.

Hello! We are sure that there must be some type of miscommunication that is causing this complaintOur website at www.referralcars.com has maintiained over 99.99% uptime since it was launched and is the only location where a driver can login to their accountAttempting to login anywhere else
including indeed.com or any other website (even if that other website is where you originally applied to become a driver) will not workAdditionally, when a new drivers signs up to our program we send several emails and each has a link to the login page for driversOur Reviews on Revdex.com are positive with the exception of a couple complaints due to issues with the keywords on our decals (which have now been completely resolved)Our rating on Google is out of starsWe simply are not a scamRegardless of the reason for being unhappy however we are more than willing to refund your account in full and will do so nowYou can expect to receive your refund back in your account within 3-business days as that is the standard time that banks take to return moneyIf you have any other questions please reach out to us via [email protected] or by calling We are more than happy to explain anything further.

First of all, I'm sorry about how you were treated on the phoneI'm going to investigate who the agent was and pull the call recordingI will take appropriate and decisive action on the agent if I find that your account is trueThat is not how we operate or how our agents are
trained. Second, after looking into this, it looks like someone just entered their phone number wrong and it was just by chance that your number is the number that was entered into the systemTo stop receiving messages please text back "Stop" and you will no longer receive messages from usI apologize for the inconvenience.

Complaint: ***
I am rejecting this response because: I have presented absolute, irrefutable proof that your company has continued to spam me over and over again and you ignore itI will be contacting the Revdex.com to let them know of your shoddy and probably illegal business practicesIf I receive anymore emails from you I will be filing in small claims court.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID #: ***Customer Name: *** ***Response: As someone who would be very unhappy if I were in this customers position I apologizeOur system for responding and reaching out to potential drivers has been pieced together using several different software providers and that has
resulted in main issuesFirst, our texting system does not "communicate" with our email system and vice versaThis means that just by opting out of one form of communication we don't opt the customer out of the other form unless expressly told toIf someone unsubscribes from our email list they will never be added back to that list or receive any other communication from usBut in this case the issue came when the customer received a text message after he had already told us to stopThis can happen for a couple different reasons and is the second problem with our current systemIf the customer simply said stop, the system knows to unsubscribe the customer from further text messages but if the customer sent a message that said something like, "I don't want to signup with you, please stop." the system would not know to unsubscribe that customer and may receive a follow up message in the futureWe realize that this is inconvenient and can present challenges so we are looking into custom building a better solution for this issue. This customer has since been removed from all forms of communication from us and removed from our database entirelyWe sincerely apologize for the issue that this caused and we are putting in customer service protocols to make sure this doesn't happen again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease send the refund to ***.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are so sorry that we haven't been able to make this situation betterThe multiple times that we refer to with regard to the restaurant.com gift card guarantee is first in the explainer video you watched before signing up, next the guarantee is clear in our terms of service that you agreed to before you signed up and we also have a couple articles explaining the guarantee in our FAQAgain, we are so sorry you haven't had a positive experience so we've already gone ahead and refunded your account in full so look for that money to be returned within 3-business days per bank timelines. Restaurant.com and their app have been raved about in the press and with their customers so if you are still having a hard time we ask you to please reach out to their support so you can get that taken care orLet us know if there is anything else we can do for you!

This is a SCAM! I want a full refund..membership cancelled..renewal cancelled..payment info erased after refund! I am a police officer I serve and protect my community..not scam them!Take this company down immediately. There will be legal consequences if this is not taken care of. Sheriff Roschel