ReferralCars, LLC

I’m very disappointed with referralcars not only did I not get any business from the decal I emailed them about the gaurenteed $100 after 90 days if no one signed up.. they ignored my response and I asked them how to cancel my membership ..no response. I want a full refund! As I should bc I’ll be advertising their zoom benefits on my car everyday.

We're very sorry to hear of the issueAfter digging into this case we've found no record or your payment anywhere so that may be why you never received a decalWe can see that you submitted your information showing your interest but there is no payment associated with your name or email address
Can you please provide other information that would either help us find an order or close this case since it seems like payment was never actually sent?

I'm sorry you feel we are a scamWe are definitely not a scam but if the campaign didn't work for you I'm very sorryI've refunded your account in full and you will see that money back in your account within 5-business daysIf there is anything else we can do for you I'd be happy to helpEmail
or call us any time.?

We are very sorry about this customers experience with our campaign matching and customer serviceWe are happy to take feedback such as this customers so that we can improve in both of those areas but we are not misrepresenting what our business does at it's coreWe offer campaigns based on area
availability and because of this customers location they were offered a campaign where the decal was in fact free but required a shipping fee of $We have received overwhelming feedback from our drivers that in the event that there is not a base pay campaign available in their area that we still offer them a commission based campaign where the driver may need to pay a shipping fee.? We feel badly that the driver feels we've harassed them during the campaign matching process and we're looking into the customer service agents interaction with this driver to determine what all was said and whenWe take great pride in our customer service so if this agents responses are not up to par we will re-train and take other appropriate actionWith regard to pointing this driver in the direction of a different company...we feel like that practice is perfectly aligned with our company vision and we will continue doing suchWe feel like if we aren't able to match a driver to an acceptable campaign that we should give other companies a chance to match that driverAt the end of the day drivers sign up to get paid to advertise on their car and if that's not possible with campaigns we have available we will gladly point the driver in the best direction possible.?

The dates that you have listed are incorrect per our records of when you unsubscribed from our listsLike many business you need to unsubscribe from all communication as you are on multiple lists when you sign upThis is done by us and others to prevent you from paying for a service, unsubscribing
to all communication only to stop receiving updates like receipts etcPlease click "unsubscribe to all" in the future to avoid problems like thisWe understand that it can be annoying to have to unsubscribe from emails (we've all been there) but our terms are clearly laid out in the terms of service you signed up for and are in total compliance with all communication laws.?

We are very sorry to hear you're upset about the campaign and we want to make it 100% right with youAs requested we've gone ahead and refunded your account in full so look for the $to be returned to your account within 3-business days per bank timelinesIn looking up your account we see
that we've already cancelled the renewal ? so that has been taken care of as wellAlso, we have removed your billing information.We regret that you feel the campaign was a farceWe assure you it isn't and that we have a very high success rate with this campaign which is why it is one of our most popular campaigns for new driversThat being said, we understand your displeasure and hope that we can win your trust with a future campaign if that is what you desire.? Let us know if there is anything else we can do to make this right.?

First of all, we are really sorry that you didn't have a successful campaign! This does happen sometimes which is why we offer the gift card guaranteePer the terms of the guarantee which is clearly stated multiple times, the gift card guarantee is for a $gift card to restaurant.comIf for
some reason you are having a hard time redeeming the gift card through the restaurant.com app we would have to ask that you reach out to their customer support as they would be the only ones who could trouble shoot the issue for youRestaurant.com is the single largest provider of gift cards and discounts in the United States which is why we partnered with them to provide the guarantee.? Regardless of the issues however, we are more than happy to issue you a complete refund of your decal and any add ons that you hadWe wish the situation were totally different for you and that the campaign was successful and since the guarantee hasn't been the easiest thing to figure out we'd love to offer the refund to youWe'll process the refund now so look to see that money back in your account within 3-business days.?

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Complaint: ***
I am rejecting this response because: After a few hours Clickfunnel did respond via email and made it very clear to me in several responses that they are not familiar with Referral Cars, have never heard of the company and definitely do not work with your company.? How can that be if you are telling me that this is how the process works?? I believe that you are all a scam and play "DUMB" when being called out
Sincerely,
*** ***

I'm really sorry to hear about the issues you've hadWe state very clearly that the gift card as part of the guaranteed is from Restaurant.com and for the most part, it has been a very positive thing for our drivers who don't end up making a commission in those first daysRegardless, I've gone
ahead and refunded you 100% so look for that money to be back in your account within 3-business daysThanks and sorry again for a less than ideal experience with our program.?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm really sorry to hear that and I'm looking into which agent would have told you thatThat is NOT our policy and you will be paid in fullI've also refunded your account in full so please look for that refund within 3-business daysI'm sorry about the cash out issueWe will resolve.?

We're sorry you had a less than desirable experience with our campaign and we'd love to clarify where needed and make everything rightI have gone ahead and refunded the renewal charge that you spoke of which was $That will show up in your account within the next 3-business daysAs for the
other charges that amount to $32.95, our payment processor is not allowing us to refund those because they fall outside of the allowed date range for refunds so if you can send us your PayPal Address we'd be happy to send that refund via PayPal.? As for the problem you mentioned with the visibility of the decal when dirty, we obviously can't control how dirty a car gets so if you drive on dirt roads it is your responsibility to maintain a clean vehicle and rear window so as not to obstruct visionAt any time you could/should have removed the decal if it became unsafe due to dirt.As for the gift card, per the terms of our guarantee if you kept the decal on your car for the full days then you are for sure entitled to a gift card and we'd be happy to send one your wayDid you keep the decal on for the full days? Let us know.? ?

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Complaint: ***
I am rejecting this response because: I was told, on your website, by a "online chat person" that I could not be paid until my account reached I still have not been paid my owed to mePlease reimburse me tge I am owedI was promised the earnings would be great and the only person who signed up was a family member, then you try to keep that small commission from me even though I earned it fair and squareYou are using people plain and simpleAll I got from your company was ripped of all of the way aroundThen you sent me an email trying to charge me another to continue to keep the decal I paid forNeedless to say I said to cancel my membership completelyThis is a scam....period!
Sincerely,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are very sorry for the problem in activating your decalWe always try to resolve technical issues as fast as possible but sometimes problems with technology can take longer than is ideal to solveWe are working on this as a growing company ? Regardless, we are more than happy to refund your
account in fullThere are no recurring charges with us so after we’ve cancelled and refunded your account everything will be finalAgain, so sorry things didn’t work out better for your first campaign.?

We're really sorry you don't feel comfortable with our serviceWe work very hard to provide a great service and we have a great customer service team that is willing and able to refund anyone that isn't fully satisfiedWe wish you would have reached out to us first so we could have helped you
further including processed a refund directionRegardless, we have refunded your account in full so please look for that money to be returned to your account within 3-business daysAs for the emails, please just hit unsubscribe from the bottom of any of our emails to stop receiving thoseThanks.?

Complaint ID #: ***Customer Name: *** ***Response: As someone who would be very unhappy if I were in this customers position I apologizeOur system for responding and reaching out to potential drivers has been pieced together using several different software providers and that has
resulted in main issuesFirst, our texting system does not "communicate" with our email system and vice versaThis means that just by opting out of one form of communication we don't opt the customer out of the other form unless expressly told toIf someone unsubscribes from our email list they will never be added back to that list or receive any other communication from usBut in this case the issue came when the customer received a text message after he had already told us to stopThis can happen for a couple different reasons and is the second problem with our current systemIf the customer simply said stop, the system knows to unsubscribe the customer from further text messages but if the customer sent a message that said something like, "I don't want to signup with you, please stop." the system would not know to unsubscribe that customer and may receive a follow up message in the futureWe realize that this is inconvenient and can present challenges so we are looking into custom building a better solution for this issue.? This customer has since been removed from all forms of communication from us and removed from our database entirelyWe sincerely apologize for the issue that this caused and we are putting in customer service protocols to make sure this doesn't happen again.?

Hello,? ? We're sorry to hear of your troublesOur customer service agents are available between 9am and 9pm mountain time via email and phone so I'm not sure what could have happened with your inquiryEither way, we're sorryI've refunded your charge and you will not be billed anything
in the future eitherWe hope this resolves your concern.?

We're sorry to hear about thisI've checked the records and we only have one email from you and we responded by confirming your shipping address so that we could process a reprint and reship for youYou responded to that email as well so I'm not sure what could have happened before thatEither
way, we've refunded your payment in full so look for that money back in your account within 3-business daysWhen your decal arrives please just return it to us by writing "return to sender" on the envelopeI'm sorry this didn't work out for you.?

Hello,? ? It appears that you submitted your cc information incorrectly because we don't have a record of payment though we can see that you attempted the purchase shippingThe reason that you couldn't get a hold of us was because you tried to reach customer service after hours and there
wasn't anyone to assist youWe're not sure how else we could have prevented this complaint as the problem appears to be outside of our control.?